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Outbound Predictive Dialer Featured Articles

Twitter Challenges that its Texts Fall Under the TCPA
The definition of what constitutes an auto dialer (ATDS) continues to rage as an increasing number of Web services now include texting as a notification method...

Spam a Lot? Your Days are Numbered by New 'Caller ID' App
There's a familiar adage that says when life hands you lemons, instead of whining about it, make some lemonade. So it might have been that idea which drove Whitepages, a leading provider of contact information for people and businesses in the U.S., to develop a new app specifically for those particularly irked by unwanted phone calls...

Recognition Given for Contact Center Achievement
Even those who work in the contact center industry on a daily basis sometimes have trouble keeping up with all the changes taking place. It almost seems like one update comes out and then another, more complex one immediately follows...

TCPA Violation Suit Filed in NJ; Auto-Dialer Cited
Companies that utilize auto-dialers in their sales efforts should be well-versed by now in the nuances of the Telephone Consumer Protection Act, or TCPA. Yet it seems not everyone is completely onboard, if a recent lawsuit is any indication...

Collections Industry Brief Tries to Define TCPA Scope for Auto-Dialers
The fight over what exactly the Telephone Consumer Protection Act (TCPA) covers rages on, with ACA International filing in late October an amicus curiae brief with the Third Circuit Court of Appeals..

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Cloud Predictive Dialer Datasheet

Cloud Predictive Dialer Datasheet
More and more organizations are migrating their contact centers to the cloud. This shift is largely due to quick deployment, cost-effectiveness, and a smaller technology footprint. In fact, Frost & Sullivan's "Total Cost of Ownership" study states that contact centers reduce costs up to 58% by utilizing cloud-based offerings.

Genesys Enables Compliance & Risk Mitigation from the Cloud

Genesys Enables Compliance & Risk Mitigation from the Cloud
Exposure to Compliance Risk is at an All-Time High Contact centers are operating in an uncertain and tightening regulatory environment, increasing the cost and complexity of doing business while complying with multiple guidelines. Organizations are also faced with increasingly strict and varying client requirements. Consumers are also filing lawsuits at a record pace and there is a growing risk of litigation and hefty fines for non-compliance.

5 Questions About the Use of Mobile Text Messaging for Collections

5 Questions About the Use of Mobile Text Messaging for Collections
Many collectors have questions about incorporating text messaging into their strategies and how to ensure they stay in compliance with applicable laws and regulations. We've compiled the top questions we receive regarding implementing text in your collections strategy.

Featured Webinar

Zen and The Art of Multi-Channel Customer Experience

Webinar with LIVE DEMO. Featuring Steven Larsen from Zendesk Genesys recently partnered with Zendesk to integrate its Premier Edition Cloud Contact Center solution with the Zendesk platform. The Genesys - Zendesk integration can help you deliver a sophisticated, multi-channel contact center for up to 250 agents while creating a 'Zen-like' experience for its users. Register now to see a LIVE DEMO of the Genesys - Zendesk integration.

Outbound Predictive Dialer Featured Articles
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