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Outbound Predictive Dialer Featured Articles

The Difference Between Power Dialing and Predictive Dialing Modes
There are several ways that auto dialers can function; with just about every auto dialer, there's more than just giving the software a list of names and having it start dialing numbers automatically...

When to Use Preview Dialing Mode with Your Predictive Dialer Software
Pretty much every contact center uses some form of predictive dialer. Often contact centers don't take full advantage of the functionality of their dialer software, however...

Political Candidate Effectively Using Predictive Dialers, Big Data
The foundation of serving as a political representative is in knowing the electorate that you represent. But most political candidates don't take it as far as Massachusetts gubernatorial candidate Charlie Baker...

Predictive Dialers Can Make Campaign Calling Much Easier
The Massachusetts Gubernatorial campaign of Charlie Baker is way ahead of the competition in terms of using modern technology, much as the Obama campaign used to good effect during his successful bid for the presidency in 2008...

Court: Businesses Can Fall Afoul Over TCPA When Calling VoIP Services
VoIP lines can be considered the same as mobile lines when it comes to TCPA regulations, according to a recent decision in Maryland by the Fourth Circuit Court of Appeals...

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Cloud Predictive Dialer Datasheet

Cloud Predictive Dialer Datasheet
More and more organizations are migrating their contact centers to the cloud. This shift is largely due to quick deployment, cost-effectiveness, and a smaller technology footprint. In fact, Frost & Sullivan's "Total Cost of Ownership" study states that contact centers reduce costs up to 58% by utilizing cloud-based offerings.

Genesys Enables Compliance & Risk Mitigation from the Cloud

Genesys Enables Compliance & Risk Mitigation from the Cloud
Exposure to Compliance Risk is at an All-Time High Contact centers are operating in an uncertain and tightening regulatory environment, increasing the cost and complexity of doing business while complying with multiple guidelines. Organizations are also faced with increasingly strict and varying client requirements. Consumers are also filing lawsuits at a record pace and there is a growing risk of litigation and hefty fines for non-compliance.

5 Questions About the Use of Mobile Text Messaging for Collections

5 Questions About the Use of Mobile Text Messaging for Collections
Many collectors have questions about incorporating text messaging into their strategies and how to ensure they stay in compliance with applicable laws and regulations. We've compiled the top questions we receive regarding implementing text in your collections strategy.

Featured Webinar

Zen and The Art of Multi-Channel Customer Experience

Webinar with LIVE DEMO. Featuring Steven Larsen from Zendesk Genesys recently partnered with Zendesk to integrate its Premier Edition Cloud Contact Center solution with the Zendesk platform. The Genesys - Zendesk integration can help you deliver a sophisticated, multi-channel contact center for up to 250 agents while creating a 'Zen-like' experience for its users. Register now to see a LIVE DEMO of the Genesys - Zendesk integration.

Outbound Predictive Dialer Featured Articles
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