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Outbound Predictive Dialer Featured Articles

Court: Businesses Can Fall Afoul Over TCPA When Calling VoIP Services
VoIP lines can be considered the same as mobile lines when it comes to TCPA regulations, according to a recent decision in Maryland by the Fourth Circuit Court of Appeals...

Autodialer Helps School Get Out the Word After Security Threat
While autodialers certainly make it more efficient to promote products and services, and handle customer calls, they also can serve other purposes such as quickly sending out notifications...

What to Consider When Choosing a Predictive Dialer
Predictive dialers were developed for the purpose of increasing efficiency within the call center by automatically dialing numbers and passing the live calls onto available agents. Yet it doesn't always work that way...

How to Choose the Right Cloud Contact Center Provider
A new report by DMG Consulting finds that 62.4 percent of companies have already implemented cloud-based contact center solutions...

Greatness is Possible with a Cloud Call Center
While getting new customers is tough enough these days, keeping the ones you already have is where the real business challenge lies. With lots of opportunities at your competition, and customers jumping ship at the least possible perceived slight, it's a true balancing act to keep them onboard and coming back for more...

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Cloud Predictive Dialer Datasheet

Cloud Predictive Dialer Datasheet
More and more organizations are migrating their contact centers to the cloud. This shift is largely due to quick deployment, cost-effectiveness, and a smaller technology footprint. In fact, Frost & Sullivan's "Total Cost of Ownership" study states that contact centers reduce costs up to 58% by utilizing cloud-based offerings.

Genesys Enables Compliance & Risk Mitigation from the Cloud

Genesys Enables Compliance & Risk Mitigation from the Cloud
Exposure to Compliance Risk is at an All-Time High Contact centers are operating in an uncertain and tightening regulatory environment, increasing the cost and complexity of doing business while complying with multiple guidelines. Organizations are also faced with increasingly strict and varying client requirements. Consumers are also filing lawsuits at a record pace and there is a growing risk of litigation and hefty fines for non-compliance.

5 Questions About the Use of Mobile Text Messaging for Collections

5 Questions About the Use of Mobile Text Messaging for Collections
Many collectors have questions about incorporating text messaging into their strategies and how to ensure they stay in compliance with applicable laws and regulations. We've compiled the top questions we receive regarding implementing text in your collections strategy.

Featured Webinar

Zen and The Art of Multi-Channel Customer Experience

Webinar with LIVE DEMO. Featuring Steven Larsen from Zendesk Genesys recently partnered with Zendesk to integrate its Premier Edition Cloud Contact Center solution with the Zendesk platform. The Genesys - Zendesk integration can help you deliver a sophisticated, multi-channel contact center for up to 250 agents while creating a 'Zen-like' experience for its users. Register now to see a LIVE DEMO of the Genesys - Zendesk integration.

Outbound Predictive Dialer Featured Articles
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