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Outbound Predictive Dialer Featured Articles

Opinion: Scripts Have No Place in Outbound Sales Processes
There is a mountain of evidence that scripts in sales simply don't work. Nobody likes talking to a robot, and the proactive customers of today are different from the passive customers of decades ago...

Lead-Generation Company Fined by FTC for Questionable Claims
While telemarketers and lead generation companies have to be careful how they use technology today, it's important to remember that these telemarketers also need to have a care what they're promising consumers...

Not All Calling Campaigns Need the Same Dialing Mode
When launching an outbound calling campaign, there are several ways to set up the predictive dialer of choice to match the needs of the campaign...

Call Pacing Only One Aspect of a Good Predictive Dialer
Every business knows that a predictive dialer can improve agent performance by ensuring that contact center agents are on the phone and not left idle...

Ready to Engage the Mobile Shopper?
How much shopping do you do through your mobile device? Are you the casual browser who likes to check out the local deals when you receive an email, or the serious buyer who compares prices across multiple sites before hitting the "Buy with One-Click" button? The Amazon app is a great thing to have, but it's likely just the tip of the iceberg when it comes to mobile shopping capabilities...

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Featured Content

Cloud Predictive Dialer Datasheet

Cloud Predictive Dialer Datasheet
More and more organizations are migrating their contact centers to the cloud. This shift is largely due to quick deployment, cost-effectiveness, and a smaller technology footprint. In fact, Frost & Sullivan's "Total Cost of Ownership" study states that contact centers reduce costs up to 58% by utilizing cloud-based offerings.

Genesys Enables Compliance & Risk Mitigation from the Cloud

Genesys Enables Compliance & Risk Mitigation from the Cloud
Exposure to Compliance Risk is at an All-Time High Contact centers are operating in an uncertain and tightening regulatory environment, increasing the cost and complexity of doing business while complying with multiple guidelines. Organizations are also faced with increasingly strict and varying client requirements. Consumers are also filing lawsuits at a record pace and there is a growing risk of litigation and hefty fines for non-compliance.

5 Questions About the Use of Mobile Text Messaging for Collections

5 Questions About the Use of Mobile Text Messaging for Collections
Many collectors have questions about incorporating text messaging into their strategies and how to ensure they stay in compliance with applicable laws and regulations. We've compiled the top questions we receive regarding implementing text in your collections strategy.

Featured Webinar

Zen and The Art of Multi-Channel Customer Experience

Webinar with LIVE DEMO. Featuring Steven Larsen from Zendesk Genesys recently partnered with Zendesk to integrate its Premier Edition Cloud Contact Center solution with the Zendesk platform. The Genesys - Zendesk integration can help you deliver a sophisticated, multi-channel contact center for up to 250 agents while creating a 'Zen-like' experience for its users. Register now to see a LIVE DEMO of the Genesys - Zendesk integration.

Outbound Predictive Dialer Featured Articles
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