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Research and Markets: Global IVR System (Inbound & Outbound Services) Market 2014-2018 with Avaya, Cisco Systems, Convergys, Genesys International Dominating
[November 12, 2014]

Research and Markets: Global IVR System (Inbound & Outbound Services) Market 2014-2018 with Avaya, Cisco Systems, Convergys, Genesys International Dominating


DUBLIN --(Business Wire)--

Research and Markets (http://www.researchandmarkets.com/research/qq9q6b/global_ivr_system) has announced the addition of the "Global IVR System Market 2014-2018" report to their offering.

The Global IVR System market to grow at a CAGR of 11.86% over the period 2013-2018

IVR system is the technology used to interact with callers to collect information and route calls to the respective recipient. In addition, it is a technology used for improving the return on investment (ROI) on contact center investments. The IVR system applications offer customer self-service that helps in reducing the dependence on live agents for resolving customer service issues.

One major trend emerging in this market is the inceased use of IP-based IVRs. This technology helps organizations to improve customer handling and interaction processes. In addition, with the use of IP, organizations are able to enhance the features and capabilities of IVR applications.



According to the report, one of the major drivers in this market is an increase in the number of call volumes. With an increase in consumer products, many questions pertaining to a product may arise. Thus, the IVR system helps in providing an advanced communication system for enabling better customer interaction and services. This results in fast access to information required by customers with minimal errors.

Further, the report states that the lack of awareness of IVR applications in developing countries is one of the serious challenges that the market confronts. Organizations in developing countries do not have the exact knowledge regarding IVR applications and their uses for providing better customer services. MNCs present in such regions are enterprises that run their own IVR system.


The report considers revenue generated from the following:

  • Outbound services
  • Inbound services

The report also considers the segmentation and growth prospects of the market on the basis of the following deployment models:

  • On-premise IVR systems
  • Hosted IVR systems

Key Vendors

  • Avaya
  • Cisco Systems
  • Convergys (News - Alert)
  • Genesys International

For more information visit http://www.researchandmarkets.com/research/qq9q6b/global_ivr_system


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