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Proactive Customer Communications Featured Articles

New Jersey Congresswoman Crushed the Vote with Savvy Tech Use
Democrat Bonnie Watson Coleman was elected the first African-American woman to represent New Jersey in the U.S. House of Representatives last month. That she won was not surprising, but that she crushed the vote by winning a significant 61 percent was...
12/15/2014

New Partnership to Expand Customer Callback Solutions
A just-announced new partnership will allow contact centers access to a complete software-as-a-service (SaaS) virtual queuing system...
12/12/2014

What the TCPA Means For Refill-Prescription Calls with HIPAA
While the Telephone Consumer Protection Act (TCPA) has been around since 1991, there are still a few gray areas for some who don't necessarily understand what it means for those robocalls that remind you to refill your prescriptions...
12/11/2014

What Actually Makes An Autodialer?
The question of what is or is not an "autodialer" in the call center industry is one that has been debated for a number of years. The Telephone Consumer Protection Act (TCPA) prohibits making any autodialed call or text message to cell phones without the called party's prior express consent, with express written consent required for marketing calls. But if a call is made from an autodialer, is that still disallowed? That's where the questions come in...
12/5/2014

Next Big Thing in the Contact Center? Wearable Tech for Staffers
An EVP of product and solution strategy at Genesys says the era of wearable technology is here to stay. Now it's about to come to the call center...
12/4/2014

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Featured Content

Cloud Predictive Dialer Datasheet

Cloud Predictive Dialer Datasheet
More and more organizations are migrating their contact centers to the cloud. This shift is largely due to quick deployment, cost-effectiveness, and a smaller technology footprint. In fact, Frost & Sullivan's "Total Cost of Ownership" study states that contact centers reduce costs up to 58% by utilizing cloud-based offerings.

Genesys Enables Compliance & Risk Mitigation from the Cloud

Genesys Enables Compliance & Risk Mitigation from the Cloud
Exposure to Compliance Risk is at an All-Time High Contact centers are operating in an uncertain and tightening regulatory environment, increasing the cost and complexity of doing business while complying with multiple guidelines. Organizations are also faced with increasingly strict and varying client requirements. Consumers are also filing lawsuits at a record pace and there is a growing risk of litigation and hefty fines for non-compliance.

5 Questions About the Use of Mobile Text Messaging for Collections

5 Questions About the Use of Mobile Text Messaging for Collections
Many collectors have questions about incorporating text messaging into their strategies and how to ensure they stay in compliance with applicable laws and regulations. We've compiled the top questions we receive regarding implementing text in your collections strategy.

Featured Webinar

Zen and The Art of Multi-Channel Customer Experience

Webinar with LIVE DEMO. Featuring Steven Larsen from Zendesk Genesys recently partnered with Zendesk to integrate its Premier Edition Cloud Contact Center solution with the Zendesk platform. The Genesys - Zendesk integration can help you deliver a sophisticated, multi-channel contact center for up to 250 agents while creating a 'Zen-like' experience for its users. Register now to see a LIVE DEMO of the Genesys - Zendesk integration.


Proactive Customer Communications Featured Articles
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