customer

CustomerZone360 NEWS

CustomerZone360 Home

Nimble: The Science of Scheduling

By Maurice Nagle November 19, 2015

Managing a staff of any size can pose a great challenge, let alone in a global company with thousands of employees. So whether the vertical is healthcare, municipalities, retail etc. it is mission critical to have a workforce optimization solution in place to ensure customers are satisfied and productivity remains high. 


Anyone that has ever managed a staff understands the trials and tribulations involved. From time zones and overtime to paid time off, vacation and unforeseen circumstances it can begin to feel like a herculean task. For this reason, Nimble software developed its nimbleschedule to, as its CEO Sasha Poljak told TMC at Editor’s Day Silicon Valley, “take the guess work out of scheduling.” 

Nimble is able to aid in this global struggle via an easy to use Web and desktop app that does the hard work for you. By utilizing data points from historical sales, future forecasts and environmental factors and leveraging machine learning the WFO solution provides management with the “most optimal way to manage staff.”

According to Poljak, a billion people wake up every morning to look at “something” to tell them where and when they work—95 million here in the United States. The nimble app provides employees with a user friendly interface and a tool for greater engagement.

Each firm’s deployment is built upon nimble’s base platform, and integrated with the base platform is customized module to address features and needs of each market segment. For instance, an environmental factor taken into account is labor laws. Most geographies possess different levels of regulation; nimble schedule, via customizable module, is able to create optimum scheduling staying within legalities.

Nimble’s cloud based suite of WFO tools was launched in 2013, and the Saas offering has seen nothing but a steady ascent since. It has companies leveraging its solution suite worldwide and is able to provide support across three continents and five time zones.

Apps are the craze of today; mobile, easy to use and feature rich. We’ve all heard the line “there’s an app for that,” well, it would appear the days of a paper schedule tacked to the break room wall are coming to an end. Why? Nimble has an app for that.




Edited by Kyle Piscioniere
SHARE THIS ARTICLE
Related Articles

Recipients of the 2018 CUSTOMER Products of the Year Award Announced

By: TMC    2/22/2018

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2018 CUST…

Read More

Retail Disruptor Mavatar Participates in The Blockchain Event

By: Gerald Baldino    2/20/2018

Last Thursday, the cryptocurrency community gathered in Ft. Lauderdale for The Blockchain Event, a two-day conference collocated alongside ITEXPO desi…

Read More

Amadeus: Delivering an Exceptional Customer Experience

By: Special Guest    2/13/2018

The hospitality division of Amadeus delivers next generation business solutions based on open, cloud technology for hospitality organizations and offe…

Read More

A Sentimental Journey: Unified Office and Customer Sentiment Analysis at ITExpo

By: Cynthia S. Artin    2/13/2018

TCNIQ uses AI and data mining to detect and analyze sentiment and keywords in recorded phone calls.

Read More

How Amazon is Changing Brick-and-Mortar Retail

By: Gerald Baldino    2/7/2018

Amazon Go is a major advancement, as customers don't even need to scan items or even take out a phone. The store's sensors communicate with the Amazon…

Read More