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Enghouse Interactive CCSP is the Most Used Cloud Contact Center Platform

By Rory Lidstone March 16, 2016

According to the newly released DMG 2015/2016 Cloud-Based Contact Center Infrastructure (CCCI) report from DMG Consulting, Enghouse Interactive has a major reason to celebrate. That’s because the report estimates that Enghouse’s popular Contact Center: Service Provider (CCSP) solution is now the most widely used cloud contact center platform in the world.

This news is just the latest in a string of successes for Enghouse Interactive this year. Earlier this month, the company spread the reach of CCSP 7.2 thanks to a new distribution agreement with Mtel, a Dutch telephony and customer contact solutions provider. In February, Enghouse received the 2015 North America Frost & Sullivan Award for Price/Performance Value Leadership from Frost & Sullivan.

“CCSP is a proven application for delivering CCaaS and for carriers and other service providers to expand their portfolios and compete for bigger contracts in new markets,” said Jacki Tessmer, VP of service provider and cloud strategy for Enghouse Interactive. “Leveraging CCSP’s multi-tenant architecture, built for an as-a-service delivery model, service providers across the globe have successfully created new, recurring revenue streams while providing their customers with valuable, budget-friendly services.”

According to DMG Consulting president Donna Fluss, 2015 was the year of the cloud for contact centers, as well as the year the cloud-based contact center infrastructure market “hit its stride on a worldwide basis.” As such, it makes a lot of sense that Enghouse Interactive’s CCSP would see a lot of adoption as a result.

With an estimated 280,000 named agents employed by over 1,000 end customers, Enghouse’s service providers leverage CCSP to provide cloud contact center to three times more end customers than the number two ranked vendor. In addition, CCSP boasts 80 percent more seats than the company ranked third in DMG Consulting’s report. If there were any doubts remaining as to the potential for contact center as a service, DMG Consulting’s report should wipe them away.




Edited by Stefania Viscusi

Contributing Writer

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