FEATURE ARTICLE

Skip the Long Line: Better Customer Service with VHT Cloud

By Stefania Viscusi, Assignment Desk, Content Management  |  October 06, 2016

Call customer service phone lines have always been a drag for the caller who needs answers. Phone (News - Alert) systems with long menu trees, improper routing and IVRs that simply don’t understand commands are just some of the reasons calling a contact center has never been fun.  After all, there are much better ways to spend time than sitting on hold.

With call back options that all changes.

 Virtual Hold Technology (News - Alert) delivers on this need with its VHT Cloud call back solution. With the offering, callers now have a choice, to wait – or to have a callback when it’s their turn.

The benefits are grand. Not only do callers end up having a better experience, but they are also going to have a better interaction with the agents because they are less frustrated and ready to talk. They will probably even become brand promoters.

To talk more about these benefits and how the offering works, VHT is hosting a free webinar, “Delivering Better Experiences with VHT Cloud,” on Tues., Oct. 11 at 12 p.m.

The webinar will discuss how VHT Cloud can make it possible for businesses to rapidly and cost-effectively deploy VHT’s award winning applications and will feature guest presenter Alain Mowad, who is the Director of Product Management at Virtual Hold Technology.

Businesses today, both large and small, are turning to the flexibility offered by the cloud to help deliver the options their customers want.  

VHT Cloud is a simple SaaS (News - Alert) solution that can be rapidly deployed regardless of a businesses telephony and/or contact center infrastructure. Since it’s running in the cloud, there are no costs associated with maintaining, installing or purchasing equipment and, since it’s an open API, developers can easily integrate the call back solutions in their mobile and Web apps.

Another great use is for call centers that have seasonal or situational spikes in their call centers. The flexibility of the cloud means that they can easily add callback only when it’s needed.

To hear more REGISTER NOW




Edited by Alicia Young
View All CustomerZone360 Articles >>>
blog comments powered by Disqus