FEATURE ARTICLE

CUSTOMER Magazine Announces Winners of First Workforce Optimization Innovation Awards

By TMC  |  March 10, 2017

WFO providers recognized for their leading customer contact technologies

Norwalk, CT, March 10, 2017TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2016 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.

Several overarching technology trends – including cloud computing, a growing demand for single-vendor contact center solutions, increased attention to analytics, and interest in WFO solutions from non-traditional markets – are all driving new opportunities for vendors to differentiate themselves.

The CUSTOMER Workforce Optimization Innovation Awards recognize vendors that are part of this evolving Workforce Optimization trend. The winning solutions provide exemplary business management tools, advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of TMC (News - Alert) and CUSTOMER magazine, I would like to congratulate all of the winners of a 2016 Workforce Optimization Innovation Awards,” said Rich Tehrani, CEO, TMC. “These solutions provide intelligence that extends beyond individual tools – they tie together data from multiple technologies to help develop an overall strategy for increasing client satisfaction, building loyalty, and delivering a better overall customer experience.”

2016 CUSTOMER Workforce Optimization Innovation Award

Company                        Product

Calabrio

Calabrio ONE

dvsAnalytics, Inc.

Encore Workforce Optimization Suite

Envision

Click2Coach

Monet Software (News - Alert)

Monet WFO Live, Workforce Optimization in the Cloud

NICE

The NICE Adaptive WFO

Numonix

RECITE Interaction Recording Solution for Microsoft (News - Alert) Office 365

TelStrat

Engage WFO SaaS (News - Alert)

UC Workspace

Quicklaunch

Verint (News - Alert) Systems Inc.

Verint Workforce Optimization

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. 

TMC’s Marketplaces: 

  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases. 
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads. 
  • Publications, Display Advertising and Newsletters bolster brand reputations. 
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact                                                                         
Jessica Seabrook
Marketing Director
203-852-6800
jseabrook@tmcnet.com




Edited by Stefania Viscusi
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