customer

CustomerZone360 NEWS

CustomerZone360 Home

Why Customer Service Should Matter in Your Life

By Special Guest
Cyndy Lane
July 19, 2018


There are a lot of things out there that matter for businesses, but it’s also important to think about what matters for us as consumers. When we go shopping or we buy products and services, there are a lot of things we look for. It is important to get the best value for money, and to make the right savings. But there is something that matters more than any of that, customer service.

There is a reason why so many businesses are prioritizing customer service these days. It has become much more important to us as consumers, and this is something that businesses have paid attention to. So why does it matter so greatly? What is it about good customer service that we seem to value so highly? Well, here are a few of the things to consider.

You Want to Feel Valued

It is human nature to want to feel needed and wanted, and this is something we all look for in business dealings. Think about it, how much better do you feel when a company really goes out of its way to make you feel good? To make you feel like you belong. To make you feel like a part of the team. There are a lot of things to keep in mind when looking at the way brands do business. But it is pretty clear that a business treating its customers well is one we are all more likely to get behind. Feeling valued is important in helping customers develop a relationship with businesses.

It’s Important to Spend Your Money on Quality

When you spend your hard-earned cash you want to know you aren’t wasting it. This is why it is so important to get a good deal and to know you have spent the cash wisely. A big part of customer service is making sure people get the highest quality you can provide, and this is what we should all look for as customers. The best customer experiences are those where we get great value for money, a fantastic product, and we are treated with respect and devotion by the business.

Customer Service Links to Reputation

Another reason why it is so important for businesses to get customer service right is because this links to reputation. A brand that treats its customers well is generally going to be a brand that can be relied upon. As customers, when we come to choose a new company, one of the first things we look at is the reputation. A business with a great reputation will always get our custom, and we are much more likely to recommend the brand to our friends as a result. So, this is something to keep in mind for the future.

As you can see, customer service is something that plays a massive role in the corporate world. If customers were treated badly statistically we will tell more people than if we are treated well. It is human nature to want to feel important and valued, and it is also necessary to feel like you’re getting a good deal and aren’t being ripped off. This is the essence of what makes customer service so important and such a focal point for many modern businesses.



Related Articles

Trisys is SMB Answer for Call Recording

By: Maurice Nagle    9/10/2019

Just Google it isn't always the answer. Anybody can buy anything on the internet today, but there is something to be said for speaking with another hu…

Read More

CUSTOMER Magazine Announces Winners of the 2019 Contact Center Technology Award

By: TMCnet News    9/10/2019

TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

Read More

The Next Generation of Speech Analytics

By: Special Guest    9/6/2019

In this conversation with Jim Noble, President and CEO of Noble Systems, and Nancy Jamison, Principal Analyst at Frost & Sullivan, we learn about the …

Read More

CoreDial Launches Certification Program to Drive Contact Center Opportunity for Partners

By: Erik Linask    8/27/2019

CoreDial has launched a formal partner certification program for its private-label hosted CoreNexa Contact Center platform.

Read More

Perfecting Customer Experience

By: Special Guest    8/19/2019

Customer Experience is all the rage, but so much of it is focused on the initial stage of the customer journey. This front-loaded approach to CX virtu…

Read More