CustomerZone360 NEWS
CustomerZone360 HomeTeleverde Begins New Call Center Program at Indiana Women's Prison
Call center services outsourcing company Televerde recently announced the opening of a new contact center at the Indiana Women's Prison.
Read MoreASAPP Launches Tool for AI-Based Automated Agent Evaluation
Contact center solutions provider ASAPP recently introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact center…
Read MoreCallRail Labs Joins Forces with Small Businesses for AI Advancements
CallRail unveiled its innovation initiative, CallRail Labs, aimed at harnessing the power of AI to revolutionize call analytics.
Read MoreNICE Adds Generative AI-Powered Benchmarking to Enlighten Actions
NICE recently introduced its new generative AI-powered "Enlighten Actions Industry Benchmarks" to allow brands to holistically compare their operation…
Read MoreTwilio and AWS Deepen Partnership Around Predictive AI Technology
AWS and customer engagement solutions provider Twilio recently announced an extension of their longstanding strategic partnership that will place AI c…
Read MoreAffinityX Launches Chat to Conversion Tool for Local Businesses to Deliver Tailored Experiences
Chat to Conversion is a generative AI-powered tool designed to help local businesses engage with customers and track conversions across multiple chann…
Read MoreLivePerson Announces the Debut of LivePerson Marketplace Hub to Power Conversations
Conversational AI company LivePerson announced the launch of LivePerson Marketplace, its new hub for integrations that extend the capabilities of the …
Read MoreForrester Study Concludes Poor Integration Is the Biggest Barrier to Effective Use of Data
A recent Forrester Consulting Opportunity Snapshot, "Elevate Your Integration Strategy for Maximum Business Impact," was commissioned by AI-powered ma…
Read MoreComputerTalk and Tethr Partner to Mine Customer Interactions for Conversational Intelligence
Quebec-based ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, an AI-powered conversation intelligence platform, recently…
Read MoreIrisCX Introduces Real-Time Customer Feedback Solution for Video Interactions
IrisCX, which provides a smart video platform for virtual product selection, DIY setup and support, recently introduced Session Score, a real-time, AI…
Read MoreMSP Fusion Connect Introduces CCaaS Solution Aimed at the Midmarket
Managed service provider Fusion Connect, a Microsoft Cloud Solution Provider, recently launched its contact center-as-a-service solution CCaaS Profess…
Read MoreNavigate Economic Turbulence through Customer Retention
According to a OneSignal report, many product and marketing professionals, engineers and C-suite executives still allocated more resources toward cust…
Read MoreUseChat Rolls Out Custom Chatbots Powered by ChatGPT for Seamless Customer Support
UseChat AI chatbots, powered by ChatGPT, provide precise and immediate responses tailored to a website's content.
Read MoreG12 Communications and Luware Partner for Microsoft Teams-Enabled Contact Center Offering
G12 Communications recently announced its partnership with contact center solutions company Luware to deliver an innovative Teams Contact Center offer…
Read MoreGenesys Announces FedRAMP Authorization for Its Cloud CX Platform
Genesys recently announced that it has achieved Federal Risk and Authorization Management Program (FedRAMP) authorization at the Moderate Impact level…
Read MoreGenesys Announces its Experience Index as a Next-Gen Customer Experience Metric
To update the metric, contact center and customer experience solutions provider Genesys recently introduced what it's calling its Experience Index met…
Read MoreQtrac and Raydiant Partner to Deliver Customized Customer Experiences
Qtrac recently announced a partnership with Raydiant, a provider of customized digital media content experiences designed to engage customers.
Read MoreAstound and Intermedia Launch Omnichannel Contact Center Platform for Improved Customer Care
Astound Business launched its Cloud Contact Center, a cloud-based intelligent contact center solution developed by Intermedia.
Read MoreCyara Strengthens CX Transformation Portfolio with CentraCX Acquisition
Cyara announced its acquisition of CentraCX, a comprehensive SaaS-based voice of the customer solution, designed specifically for contact centers.
Read MoreSprinklr Empowers Businesses with Upgraded Generative AI Bots and a Suite of New Features
Sprinklr unveiled more than 100 new capabilities, including AI and generative AI-powered capabilities, as part of the company's spring platform releas…
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