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CustomerZone360 HomeThe Marketing Conundrum: Budget Constraints and the Rise of Generative AI
The rise of innovative marketing tools and technologies, particularly generative AI, might provide a cost-effective solution for marketers struggling …
Read MorePrecisely Launches RapidCX Solution for Customer Communications in Regulated Markets
Precisely announced the launch of its EngageOne RapidCX, which it's calling an "innovation in customer communications management," or CCM.
Read MoreXoxoday and Workato: A Partnership to Transform Rewards and Recognition Programs
Xoxoday and Workato recently partnered to transform how organizations' rewards and recognitions programs operate for the betterment of customers and e…
Read MoreSmart Marketing, with ChatGPT: Utilizing GPT-4's New Web Browsing Feature
OpenAI has moved into an early access public testing phase for its ChatGPT web browsing feature.
Read MoreCommBox Leverages ChatGPT for New Autonomous Conversation Capabilities
SaaS-based autonomous customer communications platform provider CommBox recently announced the first in a series of artificial intelligence (AI)-drive…
Read MoreFive9 Partners with German Managed Services Provider WTG
Cloud call center solutions provider Five9 recently announced a partnership with German managed services provider WTG.
Read MoreBuilding Loyalty through Superior CX: A Look at 8x8's XCaaS Enhancements
With customer loyalty at an all-time low, 8x8 has announced enhancements to its XCaaS platform to help businesses drive better CX and improve retentio…
Read MoreSharpenCX Acquires Omnichannel Messaging Solution Webtext
SharpenCX announced it has completed the acquisition of Galway, Ireland-based Webtext, an omnichannel messaging solution.
Read MoreBoost.ai's New Platform Update Adds Generative AI Technology to Enhance the Customer Experience
Boost.ai has introduced Version 12 of its platform, the first of a series of planned updates by the company to incorporate LLM-enriched features.
Read MoreDigital Marketers Miss Out on Revenue Opportunities Without AI
Without added insights from AI, digital marketers were unable to consistently identify the highest performing message, according to a Persado study.
Read MoreFrom Failing to Fabulous: Establishing A High-Performance Contact Center Culture in Today's Turbulent Climate
The COVID-19 pandemic accelerated digital transformation in healthcare that drove more intelligent and automated omnichannel contact center strategies…
Read MoreGartner Finds ChatGPT Has Supercharged Interest and Investment in AI
A new Gartner poll found that 45 percent of respondents reported that the publicity of ChatGPT has prompted them to increase AI investments.
Read MoreAI Is Driving Greater Accuracy in Advanced Speech Recognition
A new report from 3Play Media, a media accessibility company, found that the accuracy of ASR technology has improved measurably since the company's la…
Read MoreCSG's State of the Customer Experience Highlights a Path to a Better CX
Revenue management and payments solutions company CSG released a report titled, "The State of the Customer Experience 2023 Report."
Read MoreStructuredWeb Adds AI-Driven ChannelGPT Feature to Its TCMA Platform
Marketing automation platform solutions provider StructuredWeb announced the launch of ChannelGPT.
Read MoreBT and Five9 Offer Future-Proof Route to Cloud Contact Centers
BT and Five9 announced the expansion of their partnership to enhance the choice of contact center services and solutions offered to organizations worl…
Read MoreShake Shack Solidifies Brand Strength with Qualtrics XM
Shake Shack chose Qualtrics XM for Customer Frontlines and BrandXM to quantitatively evaluate its brand strength against competitors, identify areas o…
Read MoreCUSTOMER Magazine Announces Winners of the 2023 CRM Excellence Award
TMC announced the winners of their 24th Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
Read MoreBright Pattern Announces 'Omni-Enterprise' Contact Center Platform
Bright Pattern announced the launch of what it's calling "the world's first omni-enterprise contact center platform."
Read MoreIntermedia Adds AI-Based Interaction Summary Functionality to its Intelligent Contact Center
Cloud communications and collaboration solutions company Intermedia Cloud Communications recently introduced its new Intermedia Artificial Intelligenc…
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