CustomerZone360 NEWS
CustomerZone360 HomeTwilio Flex: Refining Digital Engagement and Contact Center Value
Twilio has launched its Twilio Flex platform for improved customer-facing interactions, as well as internal data-driven operations that make engagemen…
Read MoreCallMiner Adds Integration with Zoom for Better Analysis of Videoconference Intelligence
Conversation intelligence company CallMiner announced a new integration with Zoom Meetings.
Read MoreStartek's Zenarate Integration Bridges the CX Gap with AI-powered Coaching
Startek, a customer experience solutions provider, integrated Zenarate as part of Startek AI Coach into its Startek Agent AI platform to help develop …
Read MoreHarness the Power of AI-Generated Images: The Ultimate Marketing Solution
AI-generated images are customizable, cost-effective, and hyper-targeted, making them a must-have tool in your marketing arsenal.
Read MoreClickatell Launches Chat Commerce Platform as a Service Product
Mobile messaging and chat company Clickatell announced the launch of its new Chat Commerce Platform as a Service (CCPaaS) product.
Read MoreIn a New IVR Strategy, Give Customers What They Want
Info-Tech noted that its research highlights the increasing demand for effective IVR in contact centers as customer satisfaction becomes a top priorit…
Read MoreCarbyne Integrates Audio Translation to APEX Platform to Save Time and Save Lives
Carbyne announced that it has integrated live audio language translation into its APEX emergency call-taking platform.
Read MoreVerint and Google Cloud Collaborate to Close Engagement Capacity Gap
Verint expanded more on its customer engagement expertise by improving contact center performance in a new partnership with Google Cloud.
Read MoreA Story of Creative Automation: Storyteq Launches its Brand Portals Platform
Storyteq is delivering, on average, 50% time-savings per campaign for global brands (like BMW, Kia, KFC, Heineken, and L'Oreal) that take advantage of…
Read MoreSangoma Enhances Customer Engagement with New CX Platform Features
Sangoma announced new omnichannel features to the Sangoma Contact Center, which is now known as the Sangoma CX platform.
Read MoreFuture-Proof Customer Experience with New Insider Features
Insider launched 20 new features to help businesses future-proof their customer experience and propel revenue from one centralized platform.
Read MoreRevamping Loyalty Programs: The Key to Fan Engagement in Sports Entertainment
A recent study by global IT research and advisory firm Info-Tech Research Group sheds light on how sports organizations can design and implement a suc…
Read More4 Ways to Fund Your Tech Startup
Finding the right funding option when launching your tech startup can be challenging. Picking the most suitable financing alternative increases your p…
Read MoreSpearline Acquisition Solidifies Position of Cyara's Customer Experience Assurance Platform
Cyara expanded its global in-country dialing and WebRTC testing and monitoring capabilities with the acquisition of Spearline.
Read MoreNative AI Raises $3.5 Million in Funding for Its Generative AI Consumer Research Solution
Native AI announced that it has raised $3.5 million in seed funding to enable brands to measurably improve products, customer experience, marketing an…
Read MoreThe Power of AI-Driven Customer Recommendations in Driving Loyalty and Repeat Buying
A recent survey sponsored by DataStax underscores the effectiveness of relevant product and service recommendations to customers. The research, conduc…
Read MoreCalabrio Announces Integration with OpenAI Technology for its Calabrio ONE Solution
Workforce management company Calabrio recently announced the integration of its Calabrio ONE contact center workforce solution with advanced artificia…
Read MoreImprove Customer Experiences and Agent Journeys with New Offering from LiveVox and CGI
LiveVox, after entering a new partnership with CGI, recently announced a performance-centric contact center solution: CACS X.
Read MoreHas Digital Grocery Shopping Made Consumers Less Loyal? A New Study Suggests "Yes"
A recent report commissioned by Incisiv, conducted in collaboration with The Food Industry Association (FMI) and in partnership with Loyal Guru, found…
Read MoreUsing AI-Driven Data Exploration to Address Customer Churn
Whether you're competing in B2C, B2B or B2G, AI-driven data analysis can help reduce customer churn. Here's how.
Read More