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Verint Introduces TimeFlex Bot for Better Contact Center Scheduling Flexibility
Customer engagement company Verint recently announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact ce…
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Attentive Offers Solutions for Better AI Customer Interaction and Personalization
AI marketing platform company Attentive recently announced the next generation of Attentive AI with two premium AI solutions - AI Journeys and AI Pro.
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The Future of Customer Service? Vonage Integrates Generative AI into Conversational Commerce
Vonage, a cloud communications provider under Ericsson, today announced generative AI integration within its Conversational Commerce platform, powered…
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Talkdesk and Verint Expand Partnership for Workforce Management
AI-powered contact center solutions provider Talkdesk, Inc. recently announced an expanded partnership with Verint to provide automated workforce mana…
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German Multinational Henkel Expands Relationship with Adobe for Generative AI
Henkel, a German multinational chemical and consumer goods company, recently expanded its partnership with Adobe to advance Henkel's content supply ch…
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CX Analyst Steve Blood Makes Move to Five9 to Amplify CX Leadership
Steve Blood will focus on shaping and elevating Five9's positioning as it expands its global leadership in customer experience.
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Uniphore Doubles Down on GenAI with Powerful New Interaction Analytics Solution
Uniphore upgraded its U-Analyze analytics tool, now powered by generative AI, to address a common pain point: how to leverage a company's own data for…
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European Railway Company Chooses 3CLogic Contact Center for ServiceNow
3CLogic, a conversational AI and contact center solution for ServiceNow, recently announced the expansion of its solution at a major European railway …
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Las Vegas Valley Water District Chooses Talkdesk for CX
The Las Vegas Valley Water District, a not-for-profit water utility providing water to approximately 1.7 million people in Southern Nevada, recently c…
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New LivePerson-Infinity Partnership to Help Brands Personalize Customer Experiences via Conversational Intelligence
LivePerson and Infinity officially partnered to better serve customers and the overall digital marketplace.
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FedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government
Calabrio GovSuite helps enrich and understand human interactions, which better equips contact centers to quickly adapt to evolving citizen demands.
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Blue skies and smooth sailing: Resolving the top five challenges in traveler support with AI
Join Language I/O experts live and learn about the latest AI solutions powering up customer support in the travel industry.
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AudioCodes Adds Omnichannel Capabilities to Voca CIC
Communications software company AudioCodes has announced that its Voca Conversational Interaction Center (Voca CIC) is now an omnichannel contact cent…
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Talkdesk Adapts its Autopilot Virtual Agent for Healthcare Applications
Contact center solutions provider Talkdesk recently introduced Talkdesk Autopilot for Healthcare (the next generation of the company's virtual agent t…
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Managed Cloud Services Company InterVision Adds CCaaS to its Platform
Managed cloud services company InterVision is introducing its new ConnectIV CX product, a CCaaS solution designed to enhance customer and employee exp…
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MSP iQor Adds NICE CXone to Support Utility and Energy Customers
Managed services provider iQor recently announced that it is pursuing improved customer experiences (CX) in the energy and utilities sectors by implem…
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King Power Chooses 8x8's SMS API to Integrate into its E-Commerce Platform
Since deploying the 8x8 SMS API, King Power Corporation said it has experienced great improvements in SMS delivery rates.
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NobelBiz Receives 2024 CUSTOMER Magazine Product of the Year Award
NobelBiz announced today that TMC named NobelBiz OMNI+ as a 2024 CUSTOMER Product of the Year Award winner.
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Alorica Debuts Solution to Eliminate Language Barriers in Customer Support
In late February, Alorica Inc., a global customer experience (CX) solutions provider, announced the launch of its Real-time Voice Language Translation…
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ZapScale's New Feature Creates a Unified View for Customer Success Teams
Unified Customer Communication View brings a new feature that empowers B2B SaaS companies to understand and respond to customer needs with improved cl…
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