CustomerZone360 NEWS
CustomerZone360 Home
Amazon Connect Adds New Generative AI Capabilities to Aid Call Center Agents
Amazon Web Services, Inc. (AWS) recently announced the addition of new generative AI capabilities in Amazon Connect, AWS's cloud contact center.
Read More
Limango Future-Proofs Contact Center Operations with NICE CXone
Limango selected NICE CXone as the foundation for its contact center operations to drive operational efficiency and deliver positive customer experien…
Read More
Analyzing How CRM is Key to Success in the Hospitality Industry
Hotel CRM is linked with improving performance and standing out of the crowd of other hotels next door. There is so much data floating around in the h…
Read More
E-MetroTel Introduces InfinityOne-Powered Omnichannel Contact Center for Better Customer Engagement
E-MetroTel customers can now manage incoming queries and communication across multiple media interfaces to provide a consistent user experience as the…
Read More
Qtrac and Mint Group Partner for New, Customized Customer Queuing Solutions
Virtual queue management and appointment scheduling solutions provider Qtrac recently announced that it entered a partnership with Mint Group, an Azur…
Read More
Picture-Perfect Posts: Hookle's New Feature Redefines Social Media Creativity for Small Businesses
Hookle launched its latest feature: smart image suggestions based on AI and high-quality image stocks.
Read More
Cyara Acquires AI Testing Company QBox
AI-powered customer experience assurance solutions provider Cyara recently announced its acquisition of AI testing company QBox. The acquisition is ex…
Read More
Future of CX Expo Speaker Verint Recognizes Excellence in Customer and Employee Engagement
The Verint EMEA Innovate Awards recognized 28 organizations across eight categories for excellence in customer experience, employee engagement and dig…
Read More
Cisco's App Attention Index Finds Companies Aren't Meeting Customers' Digital Expectations
Cisco's latest report in its App Attention Index research series has uncovered escalating consumer expectations for the digital experience and increas…
Read More
Operata Introduces New Suite of Tools to Further Customer Experience Observability
Recently, Operata announced the general availability of its Harmony release, which introduces Tenor AI, a new suite of CX Observability tools for user…
Read More
Club Med Expands Deployment of NICE CXone Following Positive Results
All-inclusive resort company Club Med recently expanded its deployment of NICE's CXone solution into its global operations, providing advanced remote …
Read More
Twilio and Nylas Partner on Improved Call Center Access to Communication Tools
Customer engagement platform provider Twilio and communications platform company Nylas recently announced a partnership to leverage Twilio Flex alongs…
Read More
Strategic Leadership Boost: ITEXPO Keynoter Avaya Expands C-Suite for Accelerated Global Innovation and CX Excellence
Avaya further strengthened its executive leadership team and related plans to accelerate its innovation strategy and growth.
Read More
Dubai Electricity and Water Authority and ITEXPO Keynoter Avaya Spark Innovation Talks
DEWA, by using Avaya technology, transformed its Customer Care Centre into an "Integrated Digital Interactive Hub," a platform that gives customers ac…
Read More
SMS Platform SuperPhone Powered by Vonage APIs Helps Companies Increase Engagement
Vonage recently announced that SuperPhone is helping brands increase engagement with customers, drive revenue and grow their business.
Read More
TELUS International and Five9 Expand Partnership for CCaaS Platform
Digital experience solutions provider TELUS International recently announced that it partnered with customer experience platform company Five9 to laun…
Read More
Certinia Chooses MSP Expo Platinum Sponsor Ooma to Power Up Global Call Center Experience
Certinia opted for Ooma Enterprise due to its adaptable features, characterized by open APIs and customizable call flows through a user-friendly point…
Read More
Customer Acquisition Cost Dilemma Linked to Dark Social
SimplicityDX research reveals a common trend in brands directing traffic to product detail pages as their preferred landing destination.
Read More
Five9 Releases Custom Cloud Contact Center Solution for Student Engagement
Five9 OneStudent aims to redefine student engagement so higher education institutions can adapt and thrive as they experience unforeseen pressures and…
Read More
CallMiner Announces New Generative AI Features to Manage and Enhance Data
Conversational intelligence solutions provider CallMiner has announced new and enhanced features in its flagship CallMiner platform.
Read More