Workforce Management Featured Article
Can Smart Simplicity Help Improve Workforce Management?
How do you drive the overall effectiveness of your workforce? Do you implement employee engagement strategies on a regular basis or do you integrate workforce management solutions with your call center software? If you’re following the latest thought processes on quality customer interactions, you know that engagement is key and getting rid of busy work, meetings and paperwork may just be what you need to drive optimal results.
A recent Intradiem blog by Annette Franz highlighted such concepts and how they may fit into the workforce management initiatives overall. The primary focus in this piece is the development of smart simplicity and how it may impact your organization and your effectiveness as a team. The ultimate goal is to create an environment where results far exceed expectations and each member of the team loves coming to work.
There are six rules to the smart simplicity concept – let’s explore some of these rules and how their use may impact workforce management in your environment.
Learn what your colleagues do – while this can seem like a no-brainer and should be part of the training process, it’s not uncommon for a team member to start a job and only have an inkling of what others around them do every day. The created culture needs to align all interests towards a common goal and learning how your colleagues do that can be motivating.
Increase power – this concept suggests that employees are empowered to use their best judgment at all times, giving them ownership of decision, applications, processes, etc. The goal is to encourage the employee to think like the owner and get passionate about what they’re doing.
Reward cooperation – those who are able to get on board with this initiative should be rewarded for doing so. The goal here is not so much to recognize those who are on board, but instead blame those who are stalling the initiative.
Overall, this new focus on smart simplicity could help drive engagement within your environment and help improve workforce management. While it may not be the next concept you adopt right away, it may help you look closer at your engagement practices and how they can be improved.
Edited by Stefania Viscusi