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inContact Reports Fourth Quarter and Full Year 2014 Financial Results
[February 19, 2015]

inContact Reports Fourth Quarter and Full Year 2014 Financial Results


SALT LAKE CITY, Feb. 19, 2015 /PRNewswire/ -- inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center optimization tools, today reported record financial results for the fourth quarter and full year ended December 31, 2014.

inContact Logo.

Said Paul Jarman, inContact CEO, "2014 was an outstanding year for inContact, as we continued to win cloud market share and distance ourselves from the other players in the marketplace. During the quarter and across the full year, inContact achieved record results, including new bookings, customer expansions, competitive wins, new implementations and software revenue run rate. In Q4, we achieved record bookings which represents 44% year over year growth in estimated annual contact value. In Q4, we closed 109 contracts including 66 new logo customers and 43 expansion deals. For the full year 2014, total contracts came to 390 with 222 new customers and 168 expansions."

Continued Jarman, "Our competitive win rate exceeded 65% in Q4 and 60% overall in 2014. In addition, this quarter we set a new record in implementations, which was double the comparable period in 2013. We have successfully expanded our channel and implementation partners to meet heavy demand for cloud implementations at a rapid pace. inContact now has the broadest channel penetration of all for cloud contact center players."

Revenue

Software segment revenue totaled $30.3 million for the quarter ended December 31, 2014, an increase of 56% from $19.4 million in Q4 2013. Combined Software and Software-related Network connectivity revenue for the quarter ended December 31, 2014 was $47.1 million, an increase of 45% from $32.4 million for the quarter ended December 31, 2013. Approximately 88% of Network connectivity segment revenues were derived from contracts with customers utilizing our contact center software.

Consolidated revenue for the quarter ended December 31, 2014 was $49.4 million versus $35.1 million for the same period in 2013, an increase of 41%.

For the year ended December 31, 2014, Software segment revenue totaled $100.8 million, an increase of 46% from $68.9 million for the same period in 2013. For the year ended December 31, 2014, Software related network connectivity revenue totaled $60.9 million, an increase of 24% from $49.3 million for the year ended December 31, 2013.

Consolidated revenue for the year ended December 31, 2014 was $171.8 million versus $130.0 million for the same period in 2013, an increase of 32%.

Gross Margin

Software segment gross margin for the quarter ended December 31, 2014 was 59% versus 58% for the same period in 2013.  Excluding non-cash charges, non-GAAP Software segment gross margin was 72% for the fourth quarter of 2014, versus 71% in the fourth quarter of 2013.  Fourth quarter 2014 Network connectivity segment gross margin was 36% versus 36% for the same period in 2013.

Consolidated gross margin percentage was 50% in the fourth quarter of 2014 compared to 48% for the same period in 2013. Excluding non-cash charges, consolidated gross margin was 59% for the fourth quarter 2014 compared to 56% for the same period in 2013.

Adjusted EBITDA

Earnings before interest, taxes, depreciation, amortization and stock-based compensation ("Adjusted EBITDA"), without acquisition-related adjustments, was $2.1 million for the fourth quarter of 2014.  Adjusted EBITDA for the fourth quarter of 2014, with acquisition-related adjustments was $1.2 million versus $990,000 during the same period in 2013.  Adjusted EBITDA is a non-GAAP measure management believes provides important insight into our operating results (see reconciliation of non-GAAP measures below). 

Net Loss

Net loss for the quarter ended December 31, 2014 was $5.6 million, or ($0.09) per share (basic and diluted), as compared to a net loss of $3.9 million or ($0.07) per share (basic and diluted) for the same period in 2013.  The increase in net loss was principally attributable to increased depreciation, amortization and stock based compensation charges of $1.9 million, principally related to the Uptivity acquisition.  Net loss for the year ended December 31, 2014 was positively impacted by a $9.4 million tax credit, associated with the Uptivity acquisition.  Non-GAAP net loss for the quarter ended December 31, 2014 was $2.9 million, or ($0.05) per share (basic and diluted), as compared to a net loss of $2.5 million or ($0.04) per share (basic and diluted) for the same period in 2013. 

Guidance for 2015

In 2015, we anticipate consolidated revenues to be between $205 and $210 million for the full year.  We expect total software revenues to be between $129 and $134 million for the full year.  This would represent 28% to 33% growth for software revenues.  We expect adjusted EBITDA will be between $9 and $10 million.  On a GAAP basis, we anticipate a net loss of ($0.34) to ($0.39) per share.  On a non-GAAP basis, we expect a net loss of ($0.12) to ($0.17) per share for the full year. 

Jarman concluded, "2014 has been the strongest year in inContact's history and we begin 2015 in a powerful position based on our mature all-in-one, multi-tenant cloud platform, high-touch services model and growing partner channel. We are set to extend our market lead in 2015 with continued strong performance with aggressive bookings and revenue growth in 2015."

CONFERENCE CALL INFORMATION

We will host a conference call to discuss our fourth quarter 2014 financial results later today at 4:30 p.m. Eastern time (1:30 p.m. Pacific).

Dial-In Number: 1-866-952-1906
International: + 1-785-424-1825
Conference ID#: INCONTACT

An audio file of the call will be available after February 19, 2015 on the inContact Investor Relations website at http://investor.incontact.com, in the Webcasts and Presentations section.  A replay of the call will be available via telephone after 7:30 p.m. Eastern time today and until February 26, 2015.

Toll-free replay number: 1-877-870-5176
International replay number: + 1-858-384-5517
Replay Pin Number: 1233202

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995

All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on inContact's current expectations, estimates and projections about inContact's industry, management's beliefs, and certain assumptions made by management, all of which are subject to change. Forward-looking statements can often be identified by words such as "anticipates," "expects," "intends," "plans," "predicts," "believes," "seeks," "estimates," "may," "will," "should," "would," "could," "potential," "continue," "ongoing," similar expressions, and variations or negatives of these words and include, but are not limited to, statements regarding projected results of operations and management's future strategic plans. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.

The risks and uncertainties referred to above include, but are not limited to, risks associated with inContact's business model; our ability to develop or acquire, and gain market acceptance for new products, including our new sales and marketing and voice automation products, in a cost-effective and timely manner; the gain or loss of key customers; competitive pressures; its ability to expand operations; fluctuations in its earnings as a result of the impact of stock-based compensation expense; interruptions or delays in our hosting operations; breaches of our security measures; its ability to protect our intellectual property from infringement, and to avoid infringing on the intellectual property rights of third parties; and its ability to expand, retain and motivate our employees and manage its growth. Further information on potential factors that could affect our financial results is included in inContact's annual report on Form 10-K, quarterly reports of Form 10-Q, and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. inContact undertakes no obligation to revise or update publicly any forward-looking statement for any reason.

 





INCONTACT, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands)






December 31,


December 31,


2014


2013

ASSETS

(Unaudited)



Current assets:




Cash and cash equivalents

$             32,414


$             49,148

Restricted cash

81


81

Accounts and other receivables, net of allowance for 




uncollectible accounts of $1,816 and $2,203, respectively

28,126


18,682

Other current assets

6,979


4,360

Total current assets

67,600


72,271





Property and equipment, net

35,077


23,716

Intangible assets, net

24,768


3,971

Goodwill

39,247


6,563

Other assets

2,078


1,540

Total assets

$           168,770


$           108,061





LIABILITIES AND STOCKHOLDERS' EQUITY




Current liabilities:




Trade accounts payable

$             11,031


$               9,696

Accrued liabilities

13,259


8,772

Accrued commissions

3,407


2,072

Current portion of deferred revenue

8,439


2,440

Current portion of long-term debt and capital lease obligations

4,095


3,461

Total current liabilities

40,231


26,441





Long-term debt and capital lease obligations

18,543


4,580

Deferred rent

28


487

Deferred tax liability

795


232

Deferred revenue

5,749


3,981

Total liabilities

65,346


35,721





Total stockholders' equity

103,424


72,340

Total liabilities and stockholders' equity

$           168,770


$           108,061


 

INCONTACT, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS and COMPREHENSIVE LOSS

(in thousands, except per share data)










Quarter Ended


Year Ended


December 31,


December 31,


2014


2013


2014


2013


 (unaudited) 


 (unaudited) 


(unaudited)



Net revenue:








Software

$           30,312


$            19,407


$          100,805


$            68,897

Network connectivity 

19,112


15,663


70,979


61,140

Total net revenue

49,424


35,070


171,784


130,037

Costs of revenue:








Software

12,505


8,155


42,991


28,012

Network connectivity 

12,144


10,029


45,153


39,365

Total costs of revenue

24,649


18,184


88,144


67,377

Gross profit

24,775


16,886


83,640


62,660

Operating expenses:








Selling and marketing

14,573


10,216


51,175


37,220

Research and development

6,825


3,827


22,379


12,605

General and administrative

8,833


6,390


29,358


22,314

Total operating expenses

30,231


20,433


102,912


72,139

Loss from operations

(5,456)


(3,547)


(19,272)


(9,479)

Other income (expense):








Interest expense

(87)


(79)


(365)


(317)

Other income (expense):

151


(10)


3


(34)

Total other income (expense)

64


(89)


(362)


(351)

Loss before income taxes

(5,392)


(3,636)


(19,634)


(9,830)

Income tax expense

(191)


(283)


9,071


(373)

Net loss and comprehensive loss

$            (5,583)


$            (3,919)


$          (10,563)


$          (10,203)









Net loss per common share:








Basic and diluted

$              (0.09)


$              (0.07)


$              (0.18)


$              (0.19)









Weighted average common shares outstanding:








Basic and diluted

60,626


55,829


58,997


54,742

 

INCONTACT, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)






Year Ended December 31, 


2014


2013


(Unaudited)



Cash flows from operating activities:




Net loss

$        (10,563)


$    (10,203)

Adjustments to reconcile net loss to net cash provided by operating activities:




Depreciation of property and equipment

7,730


6,060

Amortization of software development costs

5,834


4,964

Amortization of intangible assets

3,651


434

Amortization of note financing costs

30


18

Interest accretion

3


6

Stock-based compensation

7,142


4,264

Loss on disposal of property and equipment

687


711

Intangible assets written off

-


-

Change in fair value of contingent liability

(146)


-

Deferred income taxes

(9,368)


-

Changes in operating assets and liabilities, net of business acquisition:




Accounts and other receivables, net

(8,702)


(3,370)

Other current assets

(1,255)


(1,082)

Other non-current assets

(506)


(523)

Trade accounts payable

1,236


1,204

Accrued liabilities

3,221


1,783

Accrued commissions

588


462

Deferred rent

(236)


116

Deferred tax liability

-


232

Deferred revenue

5,899


2,490





Net cash provided by operating activities

5,245


7,566

Cash flows used in investing activities:




Gross decrease in restricted cash

-


-

Purchase of intangible assets

-


-

Payments made for deposits

(32)


(12)

Acquisition of assets

-


(2,746)

Acquisition of a business

(13,059)


(2,700)

Capitalized software development costs

(11,010)


(6,169)

Purchases of property and equipment

(13,273)


(5,400)





Net cash used in investing activities

(37,374)


(17,027)

Cash flows provided by financing activities:




Proceeds from issuance of common stock

-


77

Offering costs payments

-


-

Proceeds from exercise of options

2,313


7,086

Proceeds from sale of stock under employee stock purchase plan

826


447

Principal payments on long-term debt and capital leases

(4,112)


(3,490)

Borrowings under term loans

6,000


7,000

Purchase of treasury stock

(585)


(304)

Payment of debt financing fees

(47)


(43)

Borrowings under the revolving credit agreement

21,000


-

Payments under the revolving credit agreement

(10,000)


(1,000)





Net cash provided by financing activities

15,395


9,773

Net increase (decrease) in cash and cash equivalents

(16,734)


312

Cash and cash equivalents at the beginning of the period

49,148


48,836

Cash and cash equivalents at the end of the period

$         32,414


$      49,148

SEGMENT REPORTING

We operate under two business segments: Software and Network connectivity (formerly "Telecom"). The Software segment includes all monthly recurring revenue related to the delivery of our software applications, plus the associated professional services and setup fees and revenue related to quarterly minimum purchase commitments through July 2014, from a related party reseller. The Network connectivity segment includes all voice and data long distance services provided to customers.

For segment reporting, we classify operating expenses as either "direct" or "indirect." Direct expense refers to costs attributable solely to either selling and marketing efforts or research and development efforts. Indirect expense refers to costs that management considers to be overhead in running the business. Management evaluates expenditures for both selling and marketing and research and development efforts at the segment level without the allocation of overhead expenses, such as rent, utilities and depreciation on property and equipment.

Operating segment revenues and profitability for the three and twelve months ended December 31, 2014 and 2013 were as follows (in thousands):


Quarter Ended December 31, 2014


Quarter Ended December 31, 2013




Network






Network




Software


Connectivity 


Consolidated


Software


Connectivity 


Consolidated


(Unaudited)


(Unaudited)


(Unaudited)


(Unaudited)


(Unaudited)


(Unaudited)

Net revenue

$           30,312


$            19,112


$            49,424


$            19,407


$           15,663


$          35,070

Costs of revenue

12,505


12,144


24,649


8,155


10,029


18,184

Gross profit

17,807


6,968


24,775


11,252


5,634


16,886

Gross margin

59%


36%


50%


58%


36%


48%













Operating expenses:












Direct selling and marketing

13,038


920


13,958


8,972


725


9,697

Direct research and development

6,446


-


6,446


3,558


-


3,558

Indirect

8,489


1,338


9,827


6,024


1,154


7,178













(Loss) income from operations

$          (10,166)


$              4,710


$            (5,456)


$            (7,302)


$             3,755


$           (3,547)


























Year Ended December 31, 2014


Year Ended December 31, 2013




Network






Network




Software


Connectivity 


Consolidated


Software


Connectivity 


Consolidated


(Unaudited)


(Unaudited)


(Unaudited)







Net revenue

$         100,805


$            70,979


$          171,784


$            68,897


$           61,140


$        130,037

Costs of revenue

42,991


45,153


88,144


28,012


39,365


67,377

Gross profit

57,814


25,826


83,640


40,885


21,775


62,660

Gross margin

57%


36%


49%


59%


36%


48%













Operating expenses:












Direct selling and marketing

45,439


3,466


48,905


31,722


3,511


35,233

Direct research and development

21,030


-


21,030


11,601


-


11,601

Indirect

28,878


4,099


32,977


21,272


4,033


25,305













(Loss) income from operations

$          (37,533)


$            18,261


$          (19,272)


$          (23,710)


$           14,231


$           (9,479)

RECONCILIATION of NON-GAAP MEASURES:

"Adjusted EBITDA" is Earnings Before deductions for Interest, Taxes, Depreciation and Amortization and Stock-Based Compensation. "Gross Margin Before deductions for Depreciation and Amortization and Stock-Based Compensation" is Gross Margin before deductions for Depreciation and Amortization and Stock-Based Compensation. Neither are measures of financial performance under generally accepted accounting principles (GAAP). Adjusted EBITDA and Gross Margin Before deductions for Depreciation and Amortization and Stock-Based Compensation are provided for the use of the reader in understanding our operating results and are not prepared in accordance with, nor does it serve as an alternative to GAAP measures and may be materially different from similar measures used by other companies. While not a substitute for information prepared in accordance with GAAP, management believes that this information is helpful for investors to more easily understand our operating financial performance. Management also believes these measures may better enable an investor to form views of our potential financial performance in the future. These measures have limitations as analytical tools, and investors should not consider these measures in isolation or as a substitute for analysis of our results prepared in accordance with GAAP.

Reconciliation of Adjusted EBITDA to Net loss applicable to 

common stockholders as it is presented on the Condensed Consolidated 

Statements of Operations for inContact, Inc.

(in thousands - unaudited)










Quarter Ended December 31,


Year Ended December 31,


2014


2013


2014


2013

Net loss and comprehensive loss

$            (5,583)


$               (3,919)


$          (10,563)


$          (10,203)

Depreciation and amortization

5,152


3,244


17,069


11,458

Stock-based compensation

1,352


1,303


7,142


4,264

Interest income and expense, net

87


79


365


317

Income tax expense

191


283


(9,071)


373

Adjusted EBITDA

$             1,199


$                    990


$              4,942


$              6,209

 


Reconciliation of Net loss to Non-GAAP Net loss applicable to 

common stockholders as it is presented on the Condensed Consolidated 

Statements of Operations for inContact, Inc.

(in thousands - unaudited)






Quarter Ended December 31,


2014


2013

Net loss and comprehensive loss

$                    (5,583)


$                        (3,919)

Amortization of acquired intangibles

1,315


145

Stock-based compensation

1,352


1,303

Non-GAAP net loss

$                    (2,916)


$                        (2,471)





Non-GAAP net loss per common share:




  Basic and diluted

(0.05)


(0.04)





Weighted average common shares outstanding:




  Basic and diluted

60,626


55,829

 

Reconciliation of Consolidated Gross Profit and Margin to Consolidated Gross Profit and Margin Before deductions for Depreciation and Amortization and Stock-Based Compensation, as presented in Segment Reporting for inContact, Inc.
(in thousands - unaudited)





Quarter Ended December 31, 2014


Quarter Ended December 31, 2013



Gross Profit


Gross Margin


Gross Profit


Gross Margin

Consolidated gross profit and margin


$                  24,775


50%


$                     16,886


48%

Depreciation and amortization


4,376


9%


2,576


8%

Stock-based compensation


(88)


0%


133


0%

Consolidated gross profit and margin, excluding non-cash charges


$                  29,063


59%


$                     19,595


56%



















Reconciliation of Software Segment Gross Profit and Margin to Software Segment Gross Profit and Margin Before deductions for Depreciation and Amortization and Stock-Based Compensation, as presented in Segment Reporting for inContact, Inc.
(in thousands - unaudited)





Quarter Ended December 31, 2014


Quarter Ended December 31, 2013



Gross Profit


Gross Margin


Gross Profit


Gross Margin

Software segment gross profit and margin


$                  17,807


59%


$                     11,252


58%

Depreciation and amortization


4,246


13%


2,378


12%

Stock-based compensation


(95)


0%


131


1%

Software segment gross profit and margin, excluding non-cash charges


$                  21,958


72%


$                     13,761


71%

On May 6, 2014, we acquired CallCopy, Inc., a Delaware corporation doing business as Uptivity ("Uptivity").  The below table provides a detail of the inContact and Uptivity operating results for the three months ended December 31, 2014 without consideration of all adjustments that give effect to events that are directly attributable to the acquisition of Uptivity.  Also detailed in the table are the adjustments directly attributable to the acquisition of Uptivity.

This presentation is provided for the use of the reader in understanding our operating results and are not prepared in accordance with, nor does it serve as an alternative to GAAP measures. While not a substitute for information prepared in accordance with GAAP, management believes that this information is helpful for investors to more easily understand our operating financial performance. Management also believes these measures may better enable an investor to form views of our potential financial performance in the future. These measures have limitations as analytical tools, and investors should not consider these measures in isolation or as a substitute for analysis of our results prepared in accordance with GAAP. 

Reconciliation of Non-GAAP Condensed Consolidated Statement of Operations

to GAAP Condensed Consolidated Statement of Operations

(in thousands - unaudited)














Three months ended December 31, 2014



Non - GAAP


GAAP



inContact


Uptivity


Combined


Adjustments


Consolidated

Net revenue:











  Software 


$                25,006


$                  6,192


$                    31,198


$           (886)

(A)

$                    30,312

  Network connectivity 


19,112


-


19,112


-


19,112

    Total net revenue


44,118


6,192


50,310


(886)


49,424












Costs of revenue


21,961


1,485


23,446


1,203

(B)(C)

24,649

Gross profit


22,157


4,707


26,864


(2,089)


24,775












    Total operating expenses


25,947


3,919


29,866


365

(C)

30,231

      Income (loss) from operations


(3,790)


788


(3,002)


(2,454)


(5,456)

Total other income (expense)


(134)


7


(127)


-


(127)

Net income (loss) 


$                 (3,924)


$                     795


$                     (3,129)


$        (2,454)


$                     (5,583)












Adjusted EBITDA


$                  1,233


$                     852


$                      2,085


$           (886)

(A)

$                      1,199

 

Adjustments Directly Attributable to the Acquisition of Uptivity


(A) 

To record the resulting decrease in revenue as part of the fair value adjustment to Uptivity's deferred revenue balances. 



(B)  

To record the increase in amortization expense associated with acquired intangible assets, based on the fair value of approximately $24.4 million.  Customer relationships which have a useful life of 8 years are amortized using the double declining balance method.  Other intangibles have useful lives of 5 or 7 years and are amortized using the straight line method.



(C)   

To record the increased stock based compensation expense related to the issuance of inContact restricted stock and restricted stock awards granted to management and employees of Uptivity in exchange for outstanding unvested stock options in Uptivity and to retain key employees. 

About inContact

inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,000 cloud contact center instances. To learn more, visit www.incontact.com.

inContact® is the registered trademark of inContact, Inc.

Logo - http://photos.prnewswire.com/prnh/20120216/LA54560LOGO

 

To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/incontact-reports-fourth-quarter-and-full-year-2014-financial-results-300038723.html

SOURCE inContact


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