TMCnet News
Leading Cable Provider Selects the Five9 Cloud-based Contact Center Solution to Improve Customer ExperienceFive9 (NASDAQ: FIVN) a leading provider of cloud contact center software, today announced that a prominent cable provider is moving its on-premise contact center to the cloud with multichannel software from Five9 (News - Alert). This full-service cable company provides Internet, TV and home telephone services to their customers. When its on-premise contact center software required updating, the company made the decision to switch to a cloud solution. "High quality customer service is incredibly important to industries with a large consumer customer base; it is what sets companies apart from their competitors. The Five9 cloud contact center software gives agents the tools they need to provide the best possible customer experience, which ultimately contributes to positively impacting the bottom line," Mike Burkland, CEO and President, Five9. The company's initial focus is on their inbound contact center. The Five9 Inbound Contact Center contains an integrated set of capabilities, including an Automated Call Distributor (ACD) with skills based routing, voice self-service (aka Interactive Voice Response, or IVR), Computer Telephony Integration (CTI (News - Alert)) that delivers the voice call with a screen pop of the customers information. In addition:
Complimenting the inbound contact center, the Five9 Outbound Contact Center automates outbound dialing and manages lists and campaign, so customers can create an automated marketing and sales funnel designed to achieve the customer's outbound goals. In addition:
Additional Information Learn more about the Freedom Release, the latest in agent focused cloud contact center software from Five9. Talk with us @Five9, LinkedIn, Facebook, Blog. About Five9 Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based solutions to the cloud. Five9 provides businesses secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150625006171/en/ |