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Workforce Institute Radio: Science Behind the Customer Experience
Kronos (News - Alert) Incorporated:
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What:
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Joyce
Maroney, director of The
Workforce Institute at Kronos Incorporated, welcomes Dr. Scott
Spera, director of analytics solutions at Convergys (News - Alert), on the
Workforce Institute Radio podcast series to discuss using data
measurement and best practices to put the right employees in the
right place to deliver a great customer experience. Through his
work designing and implementing customer experience measurement
and improvement programs, Dr. Spera lends insight to the following
questions:
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-- According to the data, what is the correlation between improved
customer experience and higher revenue for successful organizations?
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-- Are there common drivers of high employee engagement that are
evident in the best practices of Convergys' highest performing
clients?
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-- How can leaders within an organization build and sustain a
culture where engagement thrives and leads to better customer
service?
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-- What are the most common causes for an organizational disconnect
between what a company strives to be and how employees actually act?
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When:
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Available now
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Where:
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The
Workforce Institute blog site
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Why:
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The Workforce Institute provides research and education on
critical workplace issues facing organizations around the globe.
By bringing together thought leaders, The Workforce Institute is
uniquely positioned to empower organizations with the knowledge
and information they need to manage their workforce effectively
and provide a voice for employees on important workplace issues. A
hallmark of The Workforce Institute's research is balancing the
needs and desires of diverse employee populations with the needs
of organizations. For additional information, visit www.workforceinstitute.org.
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Supporting Resources
About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions
in the cloud. Tens of thousands of organizations in more than 100
countries - including more than half of the Fortune 1000® -
use Kronos to control labor costs, minimize compliance risk, and improve
workforce productivity. Learn more about Kronos industry-specific time
and attendance, scheduling, absence management, HR and payroll, hiring,
and labor analytics applications at www.kronos.com.
Kronos: Workforce Innovation That Works™.
© 2015 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
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