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Don't Be Afraid of Negative Reviews. They Can Help Your Business
Reviews play a critical role in the customer buying journey. Unlike what many business owners think, consumers aren't just skimming reviews before the…
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Demand for Agents Skyrockets Amid a New Era of Customer Service: Real-world Recruitment and Retention Plans
The pandemic has turned the workforce upside down as millions of people worldwide remain unemployed, and many are looking to greener pastures in the w…
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Sharpen Secures Top Spot on IBJ's Fastest Growing Business List
Sharpen Technologies was selected by Indiana Business Journal as the fastest growing private company in Central Indiana, according to IBJ's annual Fas…
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The Future of Work: A Skills-based Flex Economy
While the gig ecoonomy has been growing steadily, Shiftsmart sees the next evolution, a flex economy, as the new future of work employment model in co…
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Bridging the Experience Gap: First Interaction Resolution is the Holy Grail of Great Customer Experiences
The world of contact centers and customer service continues to evolve as consumer lives become increasingly connected, digital and diverse. There are …
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Verint Celebrates Leader Status
Verint has been recognized by CRM Magazine as an industry leader in workforce optimization, as well as in contact center analytics.
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6 Benefits of Document Scanning Services for Businesses
Document scanning involves converting paper documents into digital images for easy access, improving productivity, and cutting costs. It allows you to…
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LiveVox Offers Easier Application Access with SmartStart Program
To help customer service access valuable applications without delay, LiveVox has launched the SmartStart program to offer immediate support.
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Dominos Brings Social Media Customer Support into the Contact Center
Giant pizza chain Dominos recently took steps to improve the integration between social media and the call center. The company recently announced that…
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Khoros Introduces Contact Center Enhancements with Autumn Innovation Release
Khoros, a leader in customer engagement solutions for businesses and enterprises, has announced new contact center capabilities to meet the new demand…
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