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AWS Makes AI for Call Centers Available Through the AWS Partner Network
AWS CCI has solutions for self-service, live-call analytics and agent assist, and post-call analytics, making it possible for customers to quickly dep…
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DVSAnalytics Intros WFOaaS Offering for Amazon Connect
Recently, DVSAnalytics introduced Encore Workforce Optimization as a Service (WFOaaS) specifically for Amazon Connect. This enterprise-class solution …
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Spokane Announces Effort to Streamline 911 Call Center Processes
A joint emergency call center known as the Spokane Regional Emergency Communications (SREC) center is trying to streamline the process by having the c…
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Some of the Best Ideas for an Email Marketing Campaign
Emailing is one of the most effective forms of digital marketing. Many people don't realise this and fail to include it within their marketing strateg…
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7 Sure-shot Ways of Retaining Customers and Improving Customer Satisfaction
The success of any business depends on customer satisfaction. Businesses can succeed only if you know how to satisfy your customers and learn to recti…
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Merseyrail Accelerates Digital Transformation Forward with Kronos
U.K. rail operator Merseyrail employs 1,200 workers and operates hundreds of daily services at 68 stations throughout Liverpool. To provide its staff …
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Entertainment as Engagement for Friendlier, Faster and Fun Conversations
As we evolve from call center to contact center and from contact center to the Customer Experience (CX) hubs in new digital ways, innovation is bloomi…
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CallMiner, Intradiem Announce Partnership
Intradiem and CallMiner announced a partnership to bring together leading contact center technologies to enhance customer satisfaction and agent quali…
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How COVID-19 Had a Big Influence in Sales in Certain Sectors
For everyone working in customer service, the last few months have been anything but the ordinary. Pretty much every company has seen changes, which s…
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The top 3 laptops for a customer service representative
Our choice of the latest laptop models from top brands will help you find the best laptop for your customer service agency. Selection of the best l…
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