customer

Latest News

VIEW ALL

5 Essential Elements of an Effective Workplace Wellness Program

By: Ross Daniels    6/27/2022

In the contact center world, agent pay is the third reason employees leave their job, after 'being unhappy in job' (36%) and 'limited growth opportuni…

Read More

Keeping Frontline Fast-Food Workers Connected and Supported

By: Matthew Vulpis    6/22/2022

Employees who are engaged are more likely to improve customer relationships, with a resulting 20 percent increase in sales.

Read More

At the Intersection of AI and CX, Unified Office Introduces Next Generation Sentiment Analysis Solution

By: Matthew Vulpis    6/21/2022

Summary: Unified Office , Inc. announced at ITExpo its next-generation sentiment analysis offering. Unified Office has greatly enhanced its Total Conn…

Read More

Phonexa Offers Benefits Through Revamped Partnership Program

By: Greg Tavarez    6/14/2022

Phonexa announced the launch of its revamped Partnership Program to help clients accelerate revenue growth opportunities and marketing through technol…

Read More

Pro and Contra of Using AI for Customer Support in Online Casinos

By: Contributing Writer    6/6/2022

The spread of the use of artificial intelligence in various services puts a choice for many businessmen whether to switch to AI for customer support s…

Read More

Is There a Disconnect Between Company and Customer Perceptions of Self-Service?

By: Tracey E. Schelmetic    6/6/2022

Consumers say they want more self-service options, yet only 15 percent of consumers expressed a high level of satisfaction with the tools provided to …

Read More

ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud

By: Tracey E. Schelmetic    6/2/2022

ConneXio is leveraging AI, voice recognition, web3 and blockchain technologies, among others, looking to unseat some of the contact center industry's …

Read More

Sprinklr Customer Experience Management Platform Available in Google Cloud

By: Laura Stotler    6/2/2022

Sprinklr has made its unified customer experience management platform, Unified-CXM, available in the Google Cloud Marketplace. The platform uses AI to…

Read More

MoEngage Adds WhatsApp Integration

By: Stefania Viscusi    5/31/2022

MoEngage has announced the launch of a new Whatsapp business integration for enterprises.

Read More

3 Ways to Verify Your Customers

By: Contributing Writer    5/31/2022

Customer verification is crucial for any financial establishment and its existing customers. Failure to do so can lead to financial losses, data breac…

Read More