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Customer Retention Strategy - Measure, Track & Improve

By: Special Guest    9/24/2021

Know about the professional customer retention strategy that will help you grow your business with ease. You will learn ways to measure, track and imp…

Read More Releases New Voice Biometrics Solution armour365

By: Luke Bellos    9/23/2021 announced the launch of armour365, a new solution offering added protections against the rising fraud and cybercrime activity across the glob…

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Semafone Files Patent Infringement Suits Over Its DTMF Masking Technology

By: Tracey E. Schelmetic    9/23/2021

In an era in which call centers are frequently tasked to accept customer's credit card payments over the phone, there is increased risk for misuse of …

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BeyondCX By Genesys Offers Call Center Agents Emotional Training

By: Luke Bellos    9/23/2021

Genesys has developed a new training program for call center agents that focuses on soft skills for a more human, emotionally aware experience.

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Legion Introduces Four New Modules to WFM Solution

By: Luke Bellos    9/21/2021

WFM platform provider Legion announced four new modules to help businesses analyze and automate employee-related tasks.

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Proper Onboarding Practices Can Help Reduce Turnover in the Call Center Space

By: Laura Stotler    9/17/2021

The call center space has notoriously high turnover rates. Proper onboarding practices can help reduce churn while ensuring new agents are engaged and…

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Dialpad Announces Acquisition of Kare Knowledgeware

By: Luke Bellos    9/17/2021

CX platform provider Kare Knowledgeware has been acquired by Dialpad, further enhancing the company's initiative of improving customer experiences.

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NICE and Bell Canada Form Agreement to Expand CXone Availability

By: Luke Bellos    9/16/2021

Customer experience solutions leader NICE has announced a new strategic agreement with Bell Canada, in an effort to expand the availability of the NIC…

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Shifting Focus to Customer Experiences Can Ensure Long Term Business Success

By: Luke Bellos    9/14/2021

Customer experiences should no longer be an afterthought for business development, as research has demonstrated the potential value of retaining a loy…

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Enigmai to Test New WFM Business Suite in Tel-Aviv

By: Stefania Viscusi    9/10/2021

Workforce management improvements are important in the call center. In the municipal setting this importance is even greater. Having efficient, produc…

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