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LiveVox Offers Easier Application Access with SmartStart Program

By: Luke Bellos    10/15/2021

To help customer service access valuable applications without delay, LiveVox has launched the SmartStart program to offer immediate support.

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Dominos Brings Social Media Customer Support into the Contact Center

By: Tracey E. Schelmetic    10/15/2021

Giant pizza chain Dominos recently took steps to improve the integration between social media and the call center. The company recently announced that…

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Khoros Introduces Contact Center Enhancements with Autumn Innovation Release

By: Luke Bellos    10/15/2021

Khoros, a leader in customer engagement solutions for businesses and enterprises, has announced new contact center capabilities to meet the new demand…

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Top 5 largest technology companies and which startups to keep on eye on in 2022

By: Contributing Writer    10/14/2021

Technology companies have become a dominant driver of economic growth, consumer preferences and financial markets. For example, the largest technology…

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Watson Assistant Uses AI to Drive Better Customer Engagement

By: Tracey E. Schelmetic    10/13/2021

Last month, IBM announced new updates to Watson Assistant, the company's intelligent virtual agent, to help businesses leverage AI and natural languag…

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Moving Past an Outdated Perception of Chatbots

By: Luke Bellos    10/12/2021

Chatbots have a maintained reputation for being ineffective and underdeveloped, but deserve new attention after years of fine-tuning.

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What to Look for When Deciding on a Collection Agency

By: Contributing Writer    10/12/2021

There's certain things that happen to every entrepreneur. Your first big sale, the first time one of your clients recommends you to someone elseā€¦ and …

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Best Practices for Law Firm Customer Service

By: Contributing Writer    10/12/2021

Customer service isn't an easy aspect of any business. In fact, it can be one of the hardest areas to perfect, whether it's your primary offering or o…

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All Eyes on Thankful as AI Platform Raises $12M in Series A Funding

By: Stefania Viscusi    10/8/2021

Venice, Calif-based Thankful, an AI customer service platform that takes services to the next level, is quickly gaining attention as it just announced…

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CUSTOMER Magazine Announces Recipients of the 2021 Customer Experience Innovation Awards

By: CustomerZone360 News    10/8/2021

TMC announced today the winners of 2021 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.

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