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VIEW ALLThe Future of Customer Service? Vonage Integrates Generative AI into Conversational Commerce
Vonage, a cloud communications provider under Ericsson, today announced generative AI integration within its Conversational Commerce platform, powered…
Read MoreTalkdesk and Verint Expand Partnership for Workforce Management
AI-powered contact center solutions provider Talkdesk, Inc. recently announced an expanded partnership with Verint to provide automated workforce mana…
Read MoreGerman Multinational Henkel Expands Relationship with Adobe for Generative AI
Henkel, a German multinational chemical and consumer goods company, recently expanded its partnership with Adobe to advance Henkel's content supply ch…
Read MoreCX Analyst Steve Blood Makes Move to Five9 to Amplify CX Leadership
Steve Blood will focus on shaping and elevating Five9's positioning as it expands its global leadership in customer experience.
Read MoreUniphore Doubles Down on GenAI with Powerful New Interaction Analytics Solution
Uniphore upgraded its U-Analyze analytics tool, now powered by generative AI, to address a common pain point: how to leverage a company's own data for…
Read MoreEuropean Railway Company Chooses 3CLogic Contact Center for ServiceNow
3CLogic, a conversational AI and contact center solution for ServiceNow, recently announced the expansion of its solution at a major European railway …
Read MoreLas Vegas Valley Water District Chooses Talkdesk for CX
The Las Vegas Valley Water District, a not-for-profit water utility providing water to approximately 1.7 million people in Southern Nevada, recently c…
Read MoreNew LivePerson-Infinity Partnership to Help Brands Personalize Customer Experiences via Conversational Intelligence
LivePerson and Infinity officially partnered to better serve customers and the overall digital marketplace.
Read MoreFedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government
Calabrio GovSuite helps enrich and understand human interactions, which better equips contact centers to quickly adapt to evolving citizen demands.
Read MoreBlue skies and smooth sailing: Resolving the top five challenges in traveler support with AI
Join Language I/O experts live and learn about the latest AI solutions powering up customer support in the travel industry.
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