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Colleen AI Launches Voice AI Solution for Multifamily Property Management

By: Tracey E. Schelmetic    4/10/2024

Online payment AI solutions provider Colleen AI recently announced the release of Colleen Voice, a voice AI technology enabling multifamily property m…

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Emplifi Introduces 10 New AI Powered Solutions for Customer Care Automation

By: Tracey E. Schelmetic    4/10/2024

Customer engagement platform provider Emplifi recently announced 10 new AI-powered solutions designed to help social media marketing and customer care…

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Aircall Releases Aircall AI in French, German and Spanish

By: Tracey E. Schelmetic    4/9/2024

Customer communication and intelligence company Aircall recently announced the launch of its Aircall AI solution in French, German and Spanish languag…

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Customer Service Outsourcing India: PITON-Global - Leveraging Tech for 24/7 Omnichannel Support and Unmatched CX

By: Contributing Writer    4/5/2024

In today's digital-driven marketplace, the expectation for seamless, round-the-clock customer service has become the norm rather than the exception.

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Deeper Connections, Higher Satisfaction: Merkle Introduces Global Messaging Tool

By: Greg Tavarez    4/5/2024

With Intelligent Messaging, Merkle creates turnkey chat experiences, including across social and messaging platforms, to deliver always-on conversatio…

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Calabrio's AI Summarizes Calls, Improves Agent Performance

By: Greg Tavarez    4/5/2024

The Interaction Summary feature summarizes communications between contact center agents and customers to improve the customer experience.

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Acqueon, Cresta Partner on Collaborative AI for B2C Success

By: Greg Tavarez    4/3/2024

Acqueon and Cresta recently entered a partnership and launched a unified solution, Acqueon Guidance powered by Cresta.

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FluentStream's Cloud Communication Solutions Transform Oakview Dermatology's Operations

By: Greg Tavarez    4/1/2024

Oakview selected FluentStream and deployed its advanced, cloud-based communication services across all nine locations.

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'Mediafly for Sugar' Aims to Provide Tools for Better Sales Engagement

By: Tracey E. Schelmetic    4/1/2024

Sales automation solution provider SugarCRM has announced a new technology partnership with sales enablement and content management company Mediafly.

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Verint Introduces TimeFlex Bot for Better Contact Center Scheduling Flexibility

By: Tracey E. Schelmetic    3/28/2024

Customer engagement company Verint recently announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact ce…

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