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VIEW ALLEmplifi Adds Messenger API for Instagram
Social media customer service has become an increasingly important channel for businesses to focus on. Today's customers not only want instant access …
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DCM Supports Canadian Financial Institutions with Management Platform
DCM will be partnering with Canada's top financial institutions to deliver communications solutions for improving customer experiences.
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Gnani.ai Helps Customer-Face Companies Bridge the Digital Divide
Though digitization and internet technologies have brought humans closer to machines, the need to bridge the communication barrier between them will s…
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Cabify Selects Talkdesk to Automate Contact Center
The proliferation of mobile devices and advanced installation of networks has increased mobile app users across the globe. Cabify, a mobility company …
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Advancement of Customer Service In Online Betting With The Help of Technology
Your customers are your top priority as an individual who is trying to grow their betting company. A positive flow in your company would be dictated b…
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Cision Completes Acquisition of Social Listening Company Brandwatch
"Social listening" may sound like an old concept, but in today's customer environment, it's a high-tech process driven by artificial intelligence. Soc…
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State of the Contact Center 2021: Cloud is Here. What's Next? Part 4.
Only 20% of contact centers feel security is the main barrier to cloud migration. Half say their overall outlook on cloud security has become less fea…
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Zappix Unveils 'Agent Assist' for Simplified Customer Service
In an effort to dramatically reduce call times and speed up customer interactions, Zappix has created "Agent Assist" to automate standard customer inq…
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Scorebuddy Quality Assurance Platform Provider Acquires CxMoments Text Analytics Solution
Last week, Dublin, Ireland-based Scorebuddy announced that it has acquired CxMoments, a fully integrated text analytics solution that uses artificial …
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Aceyus VUE Cloud Platform Makes Way to Amazon Marketplace
Aceyus has revealed the company's VUE Cloud platform is now available for purchase in the AWS marketplace.
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