Latest News


DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center

By: Stefania Viscusi    4/16/2021

In Maryland, digital transformation company DMI teamed with other tech providers - including Atento and NTT Data - to help power it's COVID-19 contact…

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How to Deliver Exceptional Customer Experience When Your Contact Center Agents Are Working Remotely

By: Luke Bellos    4/16/2021

What can business leaders do to ensure their remote contact center agents don't experience technology disruptions that could damage customer experienc…

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Sonae MC Turns to Talkdesk for Operational Upgrade

By: Luke Bellos    4/15/2021

Portuguese food retailer Sonae MC will be utilizing Talkdesk CX cloud to improve customer experience and modernize business operations.

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Phoenix Suns Utilize Verizon's BlueJeans for Digital Fan Engagement

By: Luke Bellos    4/15/2021

The Phoenix Suns will be using Verizon's BlueJeans video solutions to provide fans with new ways to interact with the team.

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Figuring out the Best Tools for Creating and Growing Your Online Presence

By: Mostafa Razzak    4/15/2021

An online presence is a must for today's businesses. With a few simple tips, your online business can shoot for the moon.

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Empower Your Staff to Handle Dissatisfied Customers on the Spot

By: Special Guest    4/13/2021

Customers are bound to become dissatisfied. It's a fact of doing business. No matter what business you're in, how exceptional your products and servic…

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David's Bridal Now Offers 24 Hour Customer Support with LivePerson Chatbots

By: Luke Bellos    4/9/2021

David's Bridal will now offer round the clock customer support using automated chatbots to improve customer experiences.

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HoduSoft Clinches the Prestigious 2021 CUSTOMER Magazine Product of the Year Award

By: CustomerZone360 News    4/8/2021

HoduSoft announced today that TMC, a global, integrated media company, has named HoduCC as a 2021 CUSTOMER Product of the Year Award winner.

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Alorica Solutions Help MLB Win Two Stevie Awards

By: Luke Bellos    4/6/2021

The MLB has earned two Stevie Awards thanks in part to its relationship with customer solution provider Alorica.

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Customers Offer Feedback on SpaceX's Starlink Customer Service

By: Laura Stotler    4/5/2021

Customers are offering feedback on Starlink, the new satellite internet service from Elon Musk's SpaceX. While there have been some technical glitches…

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