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TouchPoint Accelerates Contact Center Performance Management with Platform Update
Better collaboration and workforce productivity have long been a challenge for call center managers. Now with remote workforces taking over, workplace…
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Finding a CX BPO Partner in Challenging Times
While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another shutdown and are taking the necessa…
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Verint Helps Reinvent Teachers Lounge
Verint announced that Newsela is leveraging the Community solution to reach teachers and educators across the country, and empower them with access to…
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Bond Protects Employee Security Outside of the Office
Bond, a company offering a Personal Security-as-a-Service platform and team of trained Personal Security Agents are focused on delivering a solution f…
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Contact Center Cybersecurity 2021: Access Management More Important Than Ever
Data security and privacy have long been essential to the success of contact centers, and safeguarding information ensures sustainability. Customers o…
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AI-Driven Customer Service Workflow Company Ushur Raises $25 Million
Many companies today are looking to transform their customer communications to a "digital-first" model for customers who are happy to trade phone call…
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2020 NICE inContact CX Transformation Benchmark Brings AI to Fore
The week, NICE inContact revealed the results of the 2020 NICE inContact Customer Experience (CX) Transformation Benchmark, and businesses are investi…
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Verint Wins FinTech Regulatory Compliance Award
In the banking and financial services sector, there is a seemingly endless list of rules and regulations that govern customer contact. Since these ins…
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How Call Centers Can Thrive by Successfully Managing the Unexpected
Call Centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have been forced to manage th…
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Avaya & Verint Announce New Integration
As Avaya moves to simplify communications and collaboration, it announced a deeper partnership with Verint, integrating Verint Knowledge Management wi…
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