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TouchPoint Accelerates Contact Center Performance Management with Platform Update

By: Stefania Viscusi    11/25/2020

Better collaboration and workforce productivity have long been a challenge for call center managers. Now with remote workforces taking over, workplace…

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Finding a CX BPO Partner in Challenging Times

By: Matthew Vulpis    11/23/2020

While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another shutdown and are taking the necessa…

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Verint Helps Reinvent Teachers Lounge

By: Maurice Nagle    11/20/2020

Verint announced that Newsela is leveraging the Community solution to reach teachers and educators across the country, and empower them with access to…

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Bond Protects Employee Security Outside of the Office

By: Stefania Viscusi    11/18/2020

Bond, a company offering a Personal Security-as-a-Service platform and team of trained Personal Security Agents are focused on delivering a solution f…

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Contact Center Cybersecurity 2021: Access Management More Important Than Ever

By: Juhi Fadia    11/17/2020

Data security and privacy have long been essential to the success of contact centers, and safeguarding information ensures sustainability. Customers o…

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AI-Driven Customer Service Workflow Company Ushur Raises $25 Million

By: Tracey E. Schelmetic    11/16/2020

Many companies today are looking to transform their customer communications to a "digital-first" model for customers who are happy to trade phone call…

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2020 NICE inContact CX Transformation Benchmark Brings AI to Fore

By: Maurice Nagle    11/6/2020

The week, NICE inContact revealed the results of the 2020 NICE inContact Customer Experience (CX) Transformation Benchmark, and businesses are investi…

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Verint Wins FinTech Regulatory Compliance Award

By: Tracey E. Schelmetic    11/5/2020

In the banking and financial services sector, there is a seemingly endless list of rules and regulations that govern customer contact. Since these ins…

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How Call Centers Can Thrive by Successfully Managing the Unexpected

By: Special Guest    11/3/2020

Call Centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have been forced to manage th…

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Avaya & Verint Announce New Integration

By: Maurice Nagle    10/30/2020

As Avaya moves to simplify communications and collaboration, it announced a deeper partnership with Verint, integrating Verint Knowledge Management wi…

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