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Dickies Launches AI-Powered Program for Personalized Online Fittings

By: Laura Stotler    5/14/2021

Retailer Dickies has announced an AI-powered pilot program to provide its customers with personalized online fittings. Customers shopping at Dickies o…

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IntelePeer Awarded a 2021 CRM Excellence Award

By: CustomerZone360 News    5/14/2021

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that TMC, a global, integrated media company, has named I…

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WorkWave Purchases Call Center Software Provider Slingshot

By: Luke Bellos    5/14/2021

Workwave has announced the acquisition of Slingshot, providing customers with new resources to improve customer service quality and business operation…

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Importance of Delivering Omnichannel Customer Experience

By: Special Guest    5/13/2021

Switching between various devices on a daily basis is a norm for 98% of the US shoppers, so businesses that strive to fully satisfy the customers' exp…

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State of the Contact Center 2021: Cloud is Here, What's Next? Part 2

By: Ross Daniels    5/12/2021

The cloud is dramatically changing perceptions about the practicality of artificial intelligence (AI) and machine learning (ML) technologies in contac…

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GNC Adopts Verint Experience Management for Omnichannel Customer Experience Strategy

By: Tracey E. Schelmetic    5/10/2021

Customer experience management is a concept many companies struggle with today. While they know what the framework should look like, putting it into p…

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Clarabridge Intros AI-Augmented Quality Management Solution

By: Stefania Viscusi    5/7/2021

Over the last year, the shift to remote work and online services has changed the landscape drastically for all. On the business side, contact centers …

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Securing Retail and POS Endpoints Efficiently

By: Matthew Vulpis    5/7/2021

With physical retail re-opening, large retailers with hundreds or thousands of locations are rethinking their security strategies, especially when it …

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Can You Improve Cold Calling in 2021?

By: Special Guest    5/5/2021

Here's a problem: cold calling is a tough business. The real reason some contact centers are more successful than others is not just because they have…

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TruConnect Discovers Cost Reductions Thanks to Five9 Solutions

By: Luke Bellos    5/5/2021

Solutions by cloud contact center provider Five9 reportedly helped TruConnect lower call times and operating costs in only 3 months.

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