CustomerZone360 Contributors

Steve Anderson

Steve Anderson has been writing about various topics since 2004, covering a variety of fields from movies and pop culture to technology to economics to politics and well beyond. He lives in Michigan, and both reads and writes novels in his off hours, is a practicing horror film expert, and is an inveterate bicyclist.


Latest Articles

Call Centers' Leg Up With Amazon Web Services 03/29/2017
Linc's New Chatbot Means Better Customer Experience 03/23/2017
Companies Settle Lawsuit over Misleading Telemarketing Tactics 10/17/2016
One Big Point to Get the Best in Support Teams 08/12/2016
Alorica Establishes Stock Purchase Agreement with Expert Global Solutions 06/06/2016
A Better Customer Experience Could Be a Few Genesys AppFoundry Tools Away 05/25/2016
Customer Self-Support: How to Get Customers to do What They'd Rather do Anyway 04/15/2016
New Predictive Analytics Tool Gives Better Insight to Spoken Word 03/31/2016
Zendesk Drives a Better Customer Experience With Machine Learning 03/16/2016
Great Customer Service: Where to Start? 02/18/2016
Artificial Solutions Helps Shell Bridge Language Gaps 01/20/2016
Customer Service Takes on New Respect in B2B Market 12/23/2015
Simple Ways to Handle the Worst of Customers 12/22/2015
Cision Plans Purchase of PR Newswire 12/21/2015
Customer Care Initiatives Drive Demand for Big Data 12/09/2015
PeopleMatter Releases New Product Suite 12/07/2015
Customer Experience a New Priority in Business-to-Business Field 11/30/2015
For the Best Customer Service, Focus on the Customer 11/24/2015
Making Customer Expectations Work For Your Business 11/23/2015
Turn to Analytics to Get More Out of Workforce Management 11/02/2015
Is Digital Signage the Key to Employee Engagement? 10/21/2015
Software Advice Runs Down New Developments 07/24/2015
For Many Companies, the New Priority is Customer Experience 07/21/2015
Digital Marketing Seen to Boost Partner Revenues 07/10/2015
Hargray Communications Taps Monolith Software for Better Customer Experience 06/05/2015
New Embeddable Systems May Mean Better Customer Loyalty 05/28/2015
B2B Gets a Major Boost with Influitive's Advocacy Systems 05/15/2015
Accenture Duck Creek Tapped to Support Progressive's Property, Casualty Commercial 05/01/2015
The Best in Customer Service Involves Self-Service and Omni-Channel Options 04/30/2015
Enterprise Support Software Primed for Big Increases 04/23/2015
Customer Support Software Providers Need the Best in Customer Support 04/15/2015
TeamSupport's New Calendar Feature Improves Its Use 04/14/2015
Help Scout Lands $6 Million to Give Businesses Help Desk Support by Email 04/10/2015
Improving the Customer Service Environment is a Few Simple Steps Away 04/09/2015
Hotel Owners: Finding the Right Booking Software Can be Simple 04/06/2015
Which Help Desk Software is the Right Help Desk Software? 03/26/2015
B2B Customer Churn: It's All About Value 03/24/2015
Social Media: Linchpin of the Customer Experience 03/17/2015
Is PlayStation Network's Customer Service a Big Game Over? 03/16/2015
Oracle: Many Companies Falling Down on the Customer Service Job 03/09/2015
LIMRA Gives Insurance Companies New Perspective on Customers 02/27/2015
Where Will APAC CMOs Put Investment This Year? In Customer Experience, Says IDC 02/18/2015
Getting the Best in Customer Experience Requires Open Standards 02/11/2015
Unlock the Best in Customer Experience with a Mission Focus 01/20/2015
The Big Difference Between Customer Service & Customer Experience 01/13/2015
How United's Voice of the Customer Program Lets the Company Soar 12/22/2014
A Great Experience Makes Customers for Life 12/08/2014
Want Great E-commerce Results? Focus on Customer Experience 12/02/2014
All You Want for Christmas is Satisfied Customers 11/25/2014
Startup 'Thanx' You for Shopping: Revolutionizing the Loyalty Card 11/19/2014
Travel Shoppers Increasingly Concerned About Overall Device Experience 10/29/2014
For Online Businesses, 'Customer, Help Thyself' is New Rule of Thumb 10/22/2014
The Best in Customer Service Software May be a Smartphone Away 10/16/2014
Westpac Out for the Best in Customer Experience 10/16/2014
Genesys Report: Multi-channel Retailers in the UK Losing Big on Abandoned Carts 10/02/2014
Can Middle Managers Prove an Innovation Gold Mine? 09/29/2014
How Important is Customer Support? For Insurance, Even More Than the Policy 09/24/2014
Your Customers Are Waiting: OpinionLab's September 2014 COI Arrives 09/19/2014
LeadsPedia Looks to Put Valuable Information into Marketing Hands 09/02/2014
Want Customers to Come Back? Make Sure They Trust You 08/20/2014
Customers Expect More Out of Customer Service Thanks to New Technology 07/18/2014
Why Supporting Customer Engagement is a Smart Idea 07/18/2014
Mobile Solutions Complete the Customer Experience 07/16/2014
Skills Gap in Dubai Leads to New Tips for Recruiters in Workforce Management 07/08/2014
Workforce Management A Big Problem for Government 05/30/2014
SaaShr Gives Resellers New Tools to Take On SMB Market 05/30/2014
A Job Well Done: American Workers Not so Impressed with Gamification and Thanks 05/19/2014