CustomerZone360 Contributors

Luke Bellos


Luke has been fascinated with technology for as long as he can remember. Growing up in the midst the internet revolution, Luke has always had his finger on the pulse of all major trends and developments in the tech sector. Whether it’s gaming, artificial intelligence, virtual reality, or quantum computing, he spends much of his time researching the latest news to better understand our fast changing world. Luke is a Philadelphia native, and a graduate of Temple University with a degree in English Literature/Creative Writing.


Latest Articles

Infobip Adds SMS, WhatsApp Features for Adobe Commerce 03/21/2022
CRMNEXT, Wescom Resources Group Partner for CRM Solution 03/17/2022
InteractiveTel Unveils TotalCX Platform 03/14/2022
Calabrio WFM Transforms Cazoo Contact Center Operations 03/02/2022
Chatbot Automation Causing Customer Frustration 03/02/2022
Vitech Intros CampaignCenter Solution 02/23/2022
MySize Combines Digital and Physical Retail Experiences with Smart Mirror 02/09/2022
CXone Now Compatible With Google Chrome OS 02/09/2022
Hodusoft Intros New HoduCC Features 02/04/2022
CEO of British Airways Aims To Fix Poor Customer Service 02/03/2022
Report Finds Digital Support Critical for Retail Growth 01/28/2022
Customers Claim Starlink Customer Service Nonexistent 01/25/2022
Building A Stronger Marketing Campaign with AI Assistance 01/06/2022
Software Giants Compete for Customer Service Domination 12/28/2021
LiveVox Announces Alliance With PlanetOne 12/23/2021
Biden Signs Executive Order to Modernize Government Programs 12/15/2021
T-Mobile Customers Report Drop In Service Quality After Sprint Merger 12/07/2021
Elevating CX Solutions With Knowledge Management Systems 12/06/2021
Zendesk, Agillic Release Plug-and-Play CRM Solution 11/19/2021
Dialpad and Zoho Launch Co-Developed CRM Integration 11/17/2021
Future Retail Introduces New Evidence for Amazon Legal Battle 11/17/2021
Smart Communications Introduces New Client Reporting Solution 11/15/2021
Zendesk Looks to Enhance CX with Momentive Acquisition 11/04/2021
Twilio Engage Platform Puts Omnichannel Marketing in Focus 10/26/2021
LiveVox Offers Easier Application Access with SmartStart Program 10/15/2021
Khoros Introduces Contact Center Enhancements with Autumn Innovation Release 10/15/2021
Study Finds Ecommerce Brands Struggling to Meet Current CX Expectations 10/01/2021 Releases New Voice Biometrics Solution armour365 09/23/2021
NICE and Bell Canada Form Agreement to Expand CXone Availability 09/16/2021
Plivo Survey Finds Back to School Shoppers Favor Retail Communications Most 09/08/2021
Survey Finds Call Center Agents Concerned About Future of Automation 09/03/2021
Darlington Building Society Recruits 8x8 for Digital Transformation 09/01/2021
Complimenting CX Technology with a Human Touch 08/18/2021
New Study Finds Varying Success Among Internet-Based Customer Experiences 08/06/2021
AMP Agency Combines DX Division with SmallTalk 08/04/2021
PossibleNOW Solution Takes Aim at New Florida Telemarketing Law 07/23/2021
3CLogic Forms Strategic Partnership with ScreenMeet for ServiceNow Support 07/23/2021
How Verizon Was Able to Navigate the Transition to Remote Working While Maintaining a Top-Notch Customer Experience 04/23/2021
New 311 Line Hopes to Improve Customer Service in Santa Monica 04/20/2021
How to Deliver Exceptional Customer Experience When Your Contact Center Agents Are Working Remotely 04/16/2021
Phoenix Suns Utilize Verizon's BlueJeans for Digital Fan Engagement 04/15/2021
Chatbot Startup Heyday Secures $5.1 Million in Seed Funding 03/11/2021
Buccaneers Win Again: Back-to-back Best in Customer Satisfaction 03/10/2021
2021 Trends: COVID-19 Will Redefine Customer Experience and Drive Continued Digital Transformation 12/22/2020