Customer Experience Featured Article

Second Annual Customer Experience Day Set for October 7

October 06, 2014

Providing a great customer experience is often the game-changer for businesses that might otherwise be lost in the sea of competition. But the concept, while not new, is taking on new life in markets across the board. In order to increase awareness and more companies learn how they can achieve the best service possible, the second annual Customer Experience (CX) Day will take place on Tuesday, Oct. 7 at local gatherings and online events around the world.

Online activities—including Google+ hangouts and Twitter (News - Alert) chats with live panels of CX experts and industry leaders covering important CX topics—are scheduled for the event. In-person educational and networking events will take place in over 20 cities in multiple countries around the world. During the event, the winners of the second annual CX Impact Awards will be announced, honoring individuals who have made a significant impact on the field of customer experience management.

"Customer Experience Day is an opportunity to recognize the passionate professionals around the world who work to deliver the best possible customer experience every single day," said Bruce Temkin, CXPA chairman and co-founder. "I'm proud of the role that the CXPA plays in this global celebration and am looking forward to celebrating CX Day on Oct. 7 alongside hundreds of volunteers and thousands of other CX professionals."

CX Day is a celebration for companies that deliver exceptional customer service across the globe. The event highlights the efforts of all customer experience professionals to raise the bar for achievement and innovation in the field, according to Herald Online. CX Day activities are supported by numerous sponsors, including Platinum Sponsor Medallia and Gold Sponsors Avtex (News - Alert), Confirmit and Intradiem.

The event was created by the Customer Experience Professionals Association (CXPA), an international non-profit organization that guides the improvement of the customer service experience. The CXPA has more than 80 corporate members and 3,000 customer experience professionals in its community.

All CX professionals are invited to participate in the festivities. Details for the event are available on the CX Day website. 

Edited by Alisen Downey

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