Companies are starting to rethink the way they interact with customers as the next generation of consumers is starting to overtake the market. By the year 2017, Millennials are expected to spend more than $200 billion annually. There is a movement in customer service from outdated systems to new social channels and personal interactions—and Millennials are at its heart.
Crafting a customer experience causing a positive millennial response can make all the difference for your business. Allow me to let you in on some tips to reach your millennial audience.
Millennials are changing the world in many ways, and customer service is no exception. Taking these tips into consideration, your company can adjust to the shift and stay ahead of the customer service curve.