CUSTOMER NEWS
Five9 and Zendesk Deepen Partnership for Customer Care Automation and Personalization
Intelligent customer experience (CX) solutions provider Five9 recently announced enhancements to its integration with Zendesk Talk Partner Edition (TP…
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TELUS International Study Highlights the Importance of Voice Engagement for Customers
A recent study completed by TELUS International highlighted the importance of a future in which individuals can engage with data - including customer …
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Nimble and PhoneBurner Partner for a Solution to Improve Outbound Calling
CRM solutions provider Nimble recently unveiled an integration with PhoneBurner. The partnership blends PhoneBurner's outbound calling with Nimble's p…
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Calabrio Offers a New Solution to Quality Monitor and Analyze Chatbots
Workforce performance solutions provider Calabrio recently announced a new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics giv…
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CUSTOMER Magazine Announces Winners of the 2024 Voice Technology Excellence Awards
The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in an evolving and growing Voice Technology ma…
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Eventide Steps into Call Centers with NexLog DX-Series Recorders
Eventide Communications, a provider of public safety recording solutions, extended its reach into the call center market with the NexLog DX-Series rec…
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A Spotlight on UCaaS Success: SkySwitch Vectors 2024 and its Contact Center Insights
At SkySwitch Vectors 2024, the company's Vice President of Revenue joined an expert panel to discuss paths to success for agents and their customers.
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Gen AI Outbound Calling Solutions Provider Vodex Announces $2 Million Seed Round
Vodex announced last week that it raised $2 million in a seed round from Unicorn India Ventures and Pentathlon Ventures. Vodex was previously backed b…
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Talkdesk Announces Generative AI Suite for On-Premises Environments
AI contact center solutions provider Talkdesk, Inc. formally announced the launch of Talkdesk Ascend Connect, the company's new generative artificial …
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Verint Open Platform Integrated with Webex App Hub for Webex Contact Center
Customer engagement solutions provider Verint has announced an expanded partnership with cloud-based collaboration solutions provider Webex by Cisco t…
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Colleen AI Launches Voice AI Solution for Multifamily Property Management
Online payment AI solutions provider Colleen AI recently announced the release of Colleen Voice, a voice AI technology enabling multifamily property m…
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Emplifi Introduces 10 New AI Powered Solutions for Customer Care Automation
Customer engagement platform provider Emplifi recently announced 10 new AI-powered solutions designed to help social media marketing and customer care…
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Aircall Releases Aircall AI in French, German and Spanish
Customer communication and intelligence company Aircall recently announced the launch of its Aircall AI solution in French, German and Spanish languag…
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Customer Service Outsourcing India: PITON-Global - Leveraging Tech for 24/7 Omnichannel Support and Unmatched CX
In today's digital-driven marketplace, the expectation for seamless, round-the-clock customer service has become the norm rather than the exception.
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Deeper Connections, Higher Satisfaction: Merkle Introduces Global Messaging Tool
With Intelligent Messaging, Merkle creates turnkey chat experiences, including across social and messaging platforms, to deliver always-on conversatio…
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Calabrio's AI Summarizes Calls, Improves Agent Performance
The Interaction Summary feature summarizes communications between contact center agents and customers to improve the customer experience.
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Acqueon, Cresta Partner on Collaborative AI for B2C Success
Acqueon and Cresta recently entered a partnership and launched a unified solution, Acqueon Guidance powered by Cresta.
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FluentStream's Cloud Communication Solutions Transform Oakview Dermatology's Operations
Oakview selected FluentStream and deployed its advanced, cloud-based communication services across all nine locations.
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'Mediafly for Sugar' Aims to Provide Tools for Better Sales Engagement
Sales automation solution provider SugarCRM has announced a new technology partnership with sales enablement and content management company Mediafly.
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Verint Introduces TimeFlex Bot for Better Contact Center Scheduling Flexibility
Customer engagement company Verint recently announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact ce…
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Attentive Offers Solutions for Better AI Customer Interaction and Personalization
AI marketing platform company Attentive recently announced the next generation of Attentive AI with two premium AI solutions - AI Journeys and AI Pro.
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The Future of Customer Service? Vonage Integrates Generative AI into Conversational Commerce
Vonage, a cloud communications provider under Ericsson, today announced generative AI integration within its Conversational Commerce platform, powered…
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Talkdesk and Verint Expand Partnership for Workforce Management
AI-powered contact center solutions provider Talkdesk, Inc. recently announced an expanded partnership with Verint to provide automated workforce mana…
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German Multinational Henkel Expands Relationship with Adobe for Generative AI
Henkel, a German multinational chemical and consumer goods company, recently expanded its partnership with Adobe to advance Henkel's content supply ch…
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CX Analyst Steve Blood Makes Move to Five9 to Amplify CX Leadership
Steve Blood will focus on shaping and elevating Five9's positioning as it expands its global leadership in customer experience.
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Uniphore Doubles Down on GenAI with Powerful New Interaction Analytics Solution
Uniphore upgraded its U-Analyze analytics tool, now powered by generative AI, to address a common pain point: how to leverage a company's own data for…
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European Railway Company Chooses 3CLogic Contact Center for ServiceNow
3CLogic, a conversational AI and contact center solution for ServiceNow, recently announced the expansion of its solution at a major European railway …
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Las Vegas Valley Water District Chooses Talkdesk for CX
The Las Vegas Valley Water District, a not-for-profit water utility providing water to approximately 1.7 million people in Southern Nevada, recently c…
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New LivePerson-Infinity Partnership to Help Brands Personalize Customer Experiences via Conversational Intelligence
LivePerson and Infinity officially partnered to better serve customers and the overall digital marketplace.
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FedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government
Calabrio GovSuite helps enrich and understand human interactions, which better equips contact centers to quickly adapt to evolving citizen demands.
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Blue skies and smooth sailing: Resolving the top five challenges in traveler support with AI
Join Language I/O experts live and learn about the latest AI solutions powering up customer support in the travel industry.
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AudioCodes Adds Omnichannel Capabilities to Voca CIC
Communications software company AudioCodes has announced that its Voca Conversational Interaction Center (Voca CIC) is now an omnichannel contact cent…
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Talkdesk Adapts its Autopilot Virtual Agent for Healthcare Applications
Contact center solutions provider Talkdesk recently introduced Talkdesk Autopilot for Healthcare (the next generation of the company's virtual agent t…
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Managed Cloud Services Company InterVision Adds CCaaS to its Platform
Managed cloud services company InterVision is introducing its new ConnectIV CX product, a CCaaS solution designed to enhance customer and employee exp…
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MSP iQor Adds NICE CXone to Support Utility and Energy Customers
Managed services provider iQor recently announced that it is pursuing improved customer experiences (CX) in the energy and utilities sectors by implem…
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King Power Chooses 8x8's SMS API to Integrate into its E-Commerce Platform
Since deploying the 8x8 SMS API, King Power Corporation said it has experienced great improvements in SMS delivery rates.
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NobelBiz Receives 2024 CUSTOMER Magazine Product of the Year Award
NobelBiz announced today that TMC named NobelBiz OMNI+ as a 2024 CUSTOMER Product of the Year Award winner.
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Alorica Debuts Solution to Eliminate Language Barriers in Customer Support
In late February, Alorica Inc., a global customer experience (CX) solutions provider, announced the launch of its Real-time Voice Language Translation…
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ZapScale's New Feature Creates a Unified View for Customer Success Teams
Unified Customer Communication View brings a new feature that empowers B2B SaaS companies to understand and respond to customer needs with improved cl…
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Customer Service Outsourcing Philippines: Cynergy BPO on Tech, CX, Operating Efficiencies, and Cost Savings
In today's digitized marketplace, the strategic utilization of advanced technology in customer service has become a linchpin for businesses aiming to …
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Recipients of the 2024 CUSTOMER Product of the Year Award Announced
The CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries and are enabling their c…
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Yellow.ai Introduces AI-Powered Customer Email Management Solution
AI-powered customer service automation company Yellow.ai recently announced a solution: the general availability of Email Automation to effectively ma…
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Accelecom Adds CCaaS Solution to its Portfolio
Next-generation fiber and cloud-based communications solutions provider Accelecom recently announced the launch of its latest Contact Center as a Serv…
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8x8 Engage Aims to Better Enable Customer Engagement Outside the Call Center
8x8 recently introduced a product called 8x8 Engage, an AI-powered solution designed to enable cross-organization customer engagement for enhanced cus…
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Survey Finds Three-Quarters of Consumers Make Purchases Based on SMS
Mobile engagement platform solutions provider Vibes recently announced the findings from its comprehensive annual Consumer Insights survey for 2024.
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Gupshup and Google Cloud Bring Advanced AI Chatbots to RCS
Gupshup's Conversational AI suite now utilizes Google Cloud's Vertex AI platform. This integration grants Gupshup's global clientele access to the pow…
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Enghouse Systems Launches EnghouseAI Features for Agent-Customer Support
Customer experience solutions provider Enghouse Interactive recently announced the launch of its next-generation artificial intelligence (AI) products…
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Bright Pattern Partners with Arthur Lawrence for CX Initiatives
Omnichannel contact center software solutions provider Bright Pattern recently formed a partnership with Houston-based management and technology consu…
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Study Finds Strong Correlation Between Hotel and Retail Personalization and Spending
Enterprise experience platform solutions provider Medallia, Inc. recently announced the findings of its new research report, "Understanding Personaliz…
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Unmasking the Menace: How Deepfakes Pose Phishing Attacks on Customer Service
Deepfake scammers are coming for your customers. As AI becomes increasingly sophisticated, cybercriminals are creating deepfake content that is increa…
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