Recently released research from analyst firm Canalys reveals that Avaya
(Avaya Holdings Corp., NYSE:AVYA) solidified its position as the
worldwide market share leader in contact center solutions, demonstrating
a customer-centric strategy that provides a range of options from
on-premises, private cloud, hybrid and public cloud platforms for
businesses of all sizes.
"Avaya maintained its leading position in the worldwide contact center
market in 2017, with 22% of ACD license volume and 28% of shipment
value," said Matthew Ball, Principal Analyst for Canalys. "Its portfolio
and expertise positions Avaya to capitalize on the current wave of
digital transformation projects in contact centers, specifically around
customer experience and workforce optimization," Ball added. "Based on
the latest data, Avaya is the leader globally, as well as in the
Americas and Asia Pacific, and a top two vendor in EMEA."
More than 90% of the Fortune 100 are Avaya customers, and companies in
over 170 countries around the world choose Avaya contact center
solutions to transform their customer service and support operations.
Avaya's comprehensive, end-to-end portfolio helps drive digital
transformation by providing a secure, flexible platform, the ability to
create and integrate applications from Avaya, in house or from third
parties, and the workforce management tools to ensure continuous
Avaya's flagship contact center offering, Avaya Oceana™, enables
omnichannel capabilities for a personalized, multi-touch customer
experience, a context-rich agent environment and seamless interactions
and handoffs between mobile, self, and assisted service.
Avaya continues to advance its contact center portfolio: Offering Avaya
Contact Center solutions as cloud, hybrid, or on-premises deployments;
acquiring Spoken Communications for a portfolio including CCaaS for
large enterprises; announcing the Avaya Mobile Experience - a unique
offering that enables contact centers to identify incoming calls from
mobile devices and optimize the customer experience for mobile users;
and a strategic partnership with Afiniti to incorporate behavioral
pairing into Avaya contact center routing. In addtion, Avaya Ava - the
company's virtual customer assistant -- made its debut with natural
language processing, machine learning, and innovative analytics to
enable effortless customer engagement through social media and messaging
Canalys is an independent analyst company that strives to guide clients
on the future of the technology and to think beyond the business models
of the past. We deliver smart market insights to IT, channel and service
provider professionals around the world. We stake our reputation on the
quality of our data, our innovative use of technology and our high level
of customer service.
Avaya enables the mission critical, real-time communication applications
of the world's most important operations. As the global leader in
delivering superior communications experiences, Avaya provides the most
complete portfolio of software and services for contact center and
unified communications- offered on premises, in the cloud, or a hybrid.
Today's digital world requires communications enablement, and no other
company is better positioned to do this than Avaya. For more
information, please visit www.avaya.com.
Source: Avaya Newsroom
Cautionary Note Regarding Forward-Looking Statements
This document contains certain "forward-looking statements." All
statements other than statements of historical fact are
"forward-looking" statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," "our vision,"
"plan," "potential," "preliminary," "predict," "should," "will," or
"would" or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, the delivery
of a cloud platform, the availability of features such as agent quality
software applications and Intelligent Wire services, and the Company's
move to Big Data, Machine Learning and AI. The Company has based these
forward-looking statements on its current expectations, assumptions,
estimates and projections. While the Company believes these
expectations, assumptions, estimates and projections are reasonable,
such forward-looking statements are only predictions and involve known
and unknown risks and uncertainties, many of which are beyond its
control. The factors are discussed in the Company's Registration
Statement on Form 10 filed with the Securities and Exchange Commission,
may cause its actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. For a further
list and description of such risks and uncertainties, please refer to
the Company's filings with the SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors included in
the Company's SEC filings may not contain all of the material factors
that are important to you. In addition, in light of these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180913005099/en/
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