8x8, Inc. (NYSE: EGHT), a leading Software-as-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, today announced it will showcase 8x8 Contact Center at two upcoming industry events.
8x8 will be demonstrating several new features and capabilities designed to reduce customer friction, increase first contact resolution and improve visibility into the overall customer journey at the following events:
Event attendees can connect with 8x8 contact center experts to learn more about the offerings. Demo highlights include:
"Many companies struggle to optimize customer experience due to an antiquated on-premises contact center infrastructure. Today, top performing companies prioritize customer experience. Moving to a modern cloud contact center helps them achieve their CX goals and drive differentiation in competitive markets," said Janice Rapp, VP of Product Marketing for Contact Center at 8x8. "8x8 Contact Center, together with the power of our single cloud technology platform, allows companies to easily access advanced capabilities and deep insights to maximize the customer and agent experience and accelerate business performance."
In addition to the two events, 8x8's Rapp will be participating on a panel, "CCaaS opportunity for service providers," at the Cloud Comms Summit on Thursday, September 12 at the Lansdowne Resort & Spa in Leesburg, VA.
8x8 is also hosting a webinar, "Contact Center Migration to the Cloud: The transcosmos Journey to Collaborative Customer Experience," on Wednesday, September 25, 2019 at 10:00 a.m. PDT / 1:00 p.m. EDT with contact center industry analyst Sheila McGee-Smith, of McGee-Smith Analytics, and transcosmos COO Matt Clarke. The webinar will cover the contact center journey from on-premises to cloud migration based on the lessons learned from transcosmos, a global provider of outsourced services with a 45+ years of experience operating in 31 countries.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190911005213/en/
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