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CUSTOMER Magazine Announces Recipients of the 2018 Customer Experience Innovation Awards

By CustomerZone360 News February 12, 2019

Norwalk, CT, February 12, 2019TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of 2018 Customer Experience Innovation Awards, presented by TMC’s CUSTOMER magazine.

The Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences over all channels, including social.

“Congratulations to the recipients of a CUSTOMER Magazine Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC “The importance of providing a world-class customer experience across all channels cannot be underestimated. These winning companies provide standout solutions which are improving customer relationships. We look forward to seeing their continued innovation across social and other channels, driving successes for their companies and clients.”

Customer Experience Innovation Award Winners:

Company

Product

Broadvoice

b-hive

Calabrio

Calabrio Advanced Reporting

Comcast Business

Comcast Business My Account

Confirmit

Confirmit B2B Account Health Solution

HGS

Social Media Customer Care

NebuLogic Technologies, LLC

Illinois Helpline for Opioids and Other Substances

NICE inContact

NICE inContact CXone

Pegasystems

Pega Infinity

Upstream Works Software

Upstream Works for Finesse

Vocalcom

Vocalcom

votacall

Votacall Hosted VoIP & Chitchat SaaS Speech Suite

For more than 20 years, TMC has been honoring technology companies with recognition programs in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet .

TMC Contact                                                                         
Jessica Seabrook
Marketing Director
203-852-6800
jseabrook@tmcnet.com




Edited by Erik Linask
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