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Recipients of the 2024 CUSTOMER Product of the Year Award Announced

By CustomerZone360 News March 08, 2024

26th Annual award recognizes the most innovative customer experience technology solutions

Shelton, CT, March 8, 2024TMC, a global, integrated media company helping clients build communities via in person and digital marketing campaigns, announced today the winners of the 2024 CUSTOMER  Product of the Year Award, presented by CUSTOMER magazine.

The CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed customers’ expectations for service quality, timeliness, and effectiveness.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2024 Products of the Year Award,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them.”

2024 CUSTOMER Product of the Year Award Winners

Company

Product

ACT (Advanced Call Center Technologies)

ACT TX Boost

Aisera

Aisera GPT, AI Copilot and AI Search products

Bright Pattern

Bright Pattern AI-Powered Omnichannel Contact Center

Broadvoice

Broadvoice CCaaS

Calix

Calix Service Cloud

Clear C2

C2CRM

Cognigy

Cognigy.AI

Concentrix

Concentrix CX Bridge

Concentrix

ELLIE for ConcentrixCX

Concentrix

Concentrix Marketing Engagement Platform (MEP)

Concentrix

Concentrix’s Payment Integrity Analytics (PIA)

Cyara

Botium

Empolis

Empolis Service Express

ibex

ibex Wave iX

IntelePeer

SmartAgent

IntelliTrans

IntelliTrans CarrierPoint TMS and Global Supply Chain Visibility Platform

LionOBytes

LionO360 CRM

Loris

Loris CQA

NobelBiz, Inc.

NobelBiz OMNI+

Numonix

TRaaS - Microsoft Teams Recording as a Service

Reinvent Telecom

MyCloud Contact Center

SupportLogic

SupportLogic SX

TCN

Operator

TransUnion

TransUnion TruContact Branded Call Display, powered by Neustar

Unanet

Unanet CRM

Upstream Works Software

Upstream Works AgentNow

VERIDAS DIGITAL AUTHENTICATION SOLUTIONS USA, LLC

Voice Biometric Authentication

Verint

Verint TimeFlex Bot

VOZIQ AI

VOZIQ AI Predictive Price Increase Solution

Windstream Enterprise

Windstream Enterprise CCaaS, Powered by Talkdesk

Winning the 2024 INTERNET TELEPHONY Excellence Award can be valuable for several reasons:

  1. Recognition and Prestige: Winning an industry award can enhance your reputation and credibility within the industry. It's a way of showcasing your expertise and achievements to peers, customers, and potential clients.
  2. Increased Visibility: Awards often come with press coverage, media attention, and mentions in industry publications. This increased visibility can lead to more opportunities, partnerships, and business inquiries.
  3. Marketing and Promotion: Winning an award provides valuable content for marketing materials, press releases, social media, and your website. You can use the award to highlight your achievements and differentiate yourself from competitors.
  4. Boost in Employee Morale: Winning an award can boost the morale of your team. It validates their hard work and dedication, leading to increased motivation and job satisfaction.
  5. Customer Trust: Winning awards can instill trust in your customers, as it shows that your products or services have been recognized as exceptional by industry experts.

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

In turn, leading technology vendors rely on TMC, Customerzone360 and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.

TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800
[email protected]




Edited by Erik Linask
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