Customer Experience Contributor

Anil Sharma Info

Anil Sharma is a freelance writer with extensive experience in journalism. In addition to writing articles for TMCnet, he also works for IANS (Indo-Asian News Service), a wire agency for India's largest state of Rajasthan, and as a stringer reporter for CNBC TV 18. In addition he is working as a part time correspondent for Ticker News. Previously he worked with Bridge News, USA, as a stringer for Jaipur, and also worked as a freelance journalist. His articles appeared in the Business & Political Observer, Rajasthan Plus, a publication of the Times of India group. He has also worked for 11 years as a senior correspondent\senior sub-editor with Rajasthan Patrika (English), a prominent Economic English daily being published from Jaipur. He holds a MBA degree in finance.

 

Featured Datasheets

Datasheet: VIM - Academy

This datasheets is an introduction to the Exony Academy. It describes our course portfolio the range of different training delivery methods. In our standard training courseware the delivery methods are chosen to best suit the type and complexity of the subject.

Datasheet: VIM X - Family

This datasheet is a brief overview of the VIM X family. VIM X has been designed to allow organizations to get the most out of their investments in Cisco UCCE, CUCM and CVP including unique integration with Cisco HCS for Service Provider deployment.

Featured Case Studies

Case Study: CCI

This case study describes how employees from Corinthian Colleges use Exony VIM to deliver centralized management with local autonomy, making significant gains in efficiency and staff effectiveness by implementing sophisticated contact center data tools across its contact centers to help transform service delivery to students.

Case Study: VSP

This case study describes how eyecare group VSP Global uses Exony VIM to enhance operational visibility within its contact centers, making it easier for managers and supervisors to access the essential information needed to improve customer service.

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An Introduction to Exony