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Customer Support Software Featured Articles

How Important is Customer Support? For Insurance, Even More Than the Policy
Customer support and the customer experience are some of those terms that are increasingly thrown around lately, mostly because it works so well for so many industries. Insurance agents are starting to get a handle on the customer experience concept as well, but there are still some limits holding the overall concept back. Perhaps one of the biggest, as far as the insurance industry goes but potentially beyond that, is a lack of understanding of just how important the customer experience is to overall operations. For many customers, it's actually shaping up to be more important than even the policy itself.
9/24/2014

Can Your Customer Support Withstand the Competition?
Customer support is of utmost importance to the consumer, as well as to the company providing it. Having a solid customer relationship management (CRM) solution, as TeamSupport pointed out in a recent blog post, is crucial in truly getting to know your customer and what they want. Every client is unique and important, and they want to feel that way. According to Finances Online, by 2020 customer support, rather than brand and product, will be the deciding factor for the consumer.
9/23/2014

Next-Gen Customer Support Software Delivers a Holistic Approach
Taking a holistic approach to delivering products and services to customers in the way that customers want them has always been a smart approach. But a new report highlights that a holistic approach is no longer a luxury for businesses as they compete in an increasingly competitive marketplace that is informed by heightened customer preferences.
9/18/2014

Deep Knowledge Bases are the Key to Great Customer Self-Service
Many companies today face a quandary when it comes to customer support. They are expected to offer robust, multichannel customer support in order to please customers. At the same time, no one is offering them huge budget increases to hire more agents or teams.
9/18/2014

Customer Loyalty Gets a Big Boost from Effective, Easy-to-Use Customer Self-Service Portal
Fostering customer loyalty is one of those tasks that is far easier to talk about than to actually accomplish. For starters, in order to improve the customer experience, you must first gauge how you're currently doing in that department. This means talking to customers continuously and extensively to collect feedback and apply it to your internal practices, a process that can be greatly helped by customer support software.
9/12/2014

Telecom Company Gains Operational Insight with New Customer Support Software
The goal of any customer service organization is to improve customer satisfaction levels. One of the tools companies can use to determine the effectiveness of their current service levels is a customer engagement optimization solution.
9/12/2014

Featured Partner

Learn More About The Sales Force
Salesforce CRM enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.
Click here to read more about TeamSupport SalesForce integration.

Featured Case Studies

Axceler Case Study

Case Study: Heartland Campus Solutions ECSI
Heartland ECSI, a leading provider of financial services solutions for the higher education industry, partners with 2,200+ colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans...

Axceler Case Study

Axceler Case Study
A start-up software company now in its 14th year of business, Axceler, which serves more than 2,700 organizations worldwide, had grown beyond the capabilities of its customer support system...

Gridpoint Case Study

Gridpoint Case Study
GridPoint, Inc., based outside Washington, D.C., is an innovator and leader in energy management and sustainability solutions, including metering and control, cloudbased analytics software, and professional and managed services....

Fortune 500 Software Company Case Study

Fortune 500 Software Company Case Study
A business unit within a Fortune 500 software company sought a ticketing system to help its entire customer support team streamline, organize and respond more efficiently to its business clients...

Featured Whitepaper

Axceler Case Study

Tiered Customer Support is Dead...And That's Good For Business
Think back to the last time you called a customer support department for assistance with an issue. Perhaps you needed to resolve a discrepancy with a banking statement. Or maybe a feature within the software your company purchased wasn’t working properly.