Customer Support Software Featured Articles
OneStream Software Ranks in Top Percentile for Customer Service and Support
Being recognized for providing superior customer service has more value than ever. OneStream Software LLC, provider of Corporate Performance Management (CPM) solutions for large enterprises, has announced the customer service and support it provides now ranks in the top percentile with its OneStream 360 platform.
Save Time, Automate Business Processes and Improve Productivity with SaaS ERP Tools
We are witnessing many small and medium sized businesses (SMBs) standing side-by-side with large enterprises. This is possible due to the fact that a large in-house data center is no longer a requirement. Hosted cloud services make it possible for SMBs to have as much computing and processing power as the large corporations at a fraction of the expense.
Accurate Reporting is the Achilles Heel for Customer Service
When it comes to customer service, understanding how your end users are being served is critical for maintaining quality control. It's like anything else-once the support mechanisms are built, there needs to be a feedback loop that ensures that the systems and processes are actually working as well as they should be.
Can Customer Support Software Reverse the Money Pit Trend?
Is your customer support center considered a money pit? Traditional thinking always leaned in this direction, putting pressure on contact center managers to perform according to strict standards. Added activities or expenses were often frowned upon as it was difficult to tie the value of the customer support interaction with a positive bottom line.
Companies Continue Increased Spend on Help Desk Software
In an increasingly diverse and interconnected global economy, customers have progressively higher expectations for the quality of service provided by companies they interact with. Managing relationships with customers is thus more important than ever and this has led to a flourishing market for Customer Relationship Management (CRM) and more specifically help desk software.
Customer Support Software Protects Air Cargo
In the business world, there is no greater commodity than a satisfied customer. Accenture is one company that certainly understands this and along those lines, the firm has announced the new version of the Air Cargo Suite software. This upgraded iteration of the company's platform is geared towards making sure its customers have access to more flexible, competitive and efficient solutions that are now available thanks to streamlined operations and data integration.
Customer Support Software Industry News
5/22/2015 3:03:51 PM
Allegiance Capital Gears Up For Strongest M&A Year 2015, Helped by Navatar's Investment Banking (M&A) Cloud Platform
5/22/2015 9:03:52 AM
5/22/2015 6:00:19 AM
5/21/2015 7:03:56 PM
Click here to read more about TeamSupport SalesForce integration.