Customer Support Software Featured Articles
Don't Expect Your B2C Customer Service Approach to Work in B2B Relationships
An investment in customer support software is a great first step, but if you haven't defined your true customer service initiatives and strategy, how will you know what to select? If you're working in the business to business (B2B) space, failure to make customer support a priority will quickly limit your ability to succeed. Companies look at other companies as partners and that partnership is dependent upon the experience key players have with each other.
Don't Force B2C Help Desk Software to Fit a B2B Need
There are loads of great contact center and help desk products in the world. The truth of the matter is that most of them may not be for you. It's a fact of life that different solutions will fit different businesses, and what worked for another company may not work for you. How, therefore, do you go about hunting for the perfect help desk solution for your organization? You need to start by completely assessing your organization's needs (which is a lot harder than it sounds, since everyone will have a different opinion!).
Customer Support: Breaking Down B2B Versus B2C
There have always been distinct differences in how businesses treat business-to-consumer (B2C) and business-to-business (B2B) audiences, and while the dissimilarities in how we reach the audience seem clear, customer service and support rely on common elements.
Want to Retain Customers? Show Some Empathy
Has customer retention become a low priority for your business? It's all well and good to attract new customers, but it would be a detriment to overlook the customers who are already paying and staying; if you want to sustain your brand, then it's imperative to focus on the demographic that contributes consistently to your bottom line.
Why the Customer Experience is Essential to eCommerce Survival
There are a number of reasons why a consumer might select one vendor over another when it comes to buying online. One may habitually go back to a vendor simply because they are familiar with the company's ecommerce site and knows what to expect. Another may tend to be constantly on the search for the best personalization experience and still another is more focused on the customer experience.
Threat of Competition Inspires New Best Practices in Cloud Security
The demand for access to the latest innovations tends to be a common trend among the business sector. While the enterprise may be slow to adopt, those with more agile environments want the latest in cloud technology and customer support software in order to effectively set themselves apart from the competition. The buzz may sound good, but without a focused investment in security, the momentum may fall short.
Customer Support Software Industry News
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Web Real-time Communications: WebRTC Software, Applications, Services, Solutions, and Devices Market with Global and Regional Forecast 2015 - 2020
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