Customer Support Software Featured Articles
Customer Support Software Tools Offer the Best Customer Experience
Quickly answering the phones or responding to emails from your customers is only one aspect of providing superior support. To truly help your customers, you have to be able to determine "why" they are calling. You need to identify ways to reduce call volume and glean other key insights that can help reduce call time, increase first call resolution and increase customer satisfaction. Customer support software can help, but did you know that other CRM tools can integrate with help desk software?
Customer Support Software Should Actually Be About the Customer
In customer support culture, using software solutions is a common denominator when it comes to making processes easier. Call centers and help desks need to properly forecast and schedule their call center staff, keep on top of open customer issues, all while maintaining service levels and providing the best service to their customers. While software is a pretty good tool in accomplishing these things, not all software is created equal, nor does it actually focus on the customer.
Measuring Customer Experience for Better Business
The customer experience is important for businesses to understand, as it gives them a better idea of what customers think about them and their inclination to buy future products from the same business. But despite this importance, customer experience is also one of the hardest elements of business to measure because it is time-consuming and customer-centric. Customer support software can help.
Good Ticket Deflection Relies on Comprehensive Search
Ticket deflection has gotten a bad name. But it need not be a negative for customers if it is used right. With the rise of the Internet and self-service options on company websites, ticket deflection has emerged as a way both to cut support costs and better serve customers. The idea behind ticket deflection is that instead of taking a customer directly to an agent, customer support software first tries to see if there are self-service options that can resolve the customer need without agent interaction.
Report: Retail Customers Find Many Omnichannel Techniques Unimpressive
Today, successful retail sales involve much more than simply managing a physical store and its inventory. The very real consumer demand for online retail sales is growing exponentially, and the introduction of smartphones and tablets with apps optimized for one-touch-sales and customer support software means that retailers need to compete with each other's online offerings in addition to the physical brick-and-mortar stores.
Businesses Need Better Support Ticketing, Study Finds
An unhappy customer is more devastating than ever. While customer complaints have always been a concern for business, the megaphone that is the Internet now enables unhappy customers to better share their displeasure more than ever before. So meeting customer needs is increasingly important.
Customer Support Software Industry News
10/30/2014 3:36:11 PM
10/30/2014 2:58:26 PM
Shionogi Inc. To Implement Cegedim Relationship Management CRM, Integrated Analytics, and Territory Alignment Solution to Increase Commercial Efficiency and Drive Costs Down
10/30/2014 2:36:08 PM
New JPMorgan Chase & Co. Report Reveals Solutions to Fill Vital Healthcare and Technology Jobs in New York City
10/30/2014 12:36:09 PM
Click here to read more about TeamSupport SalesForce integration.