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Customer Support Software Featured Articles

Kofax Acquires Aia for CCM Software
Kofax provides smart process applications that help businesses improve their interactions with customers. Its most recent announcement says that it has acquired Aia Holding BV to enhance that mission of providing better service for all.

Live Chat Packs a Massive Bang for Your Buck in Customer Support Realm
As a customer, it is always reassuring to know there is a human being ready to assist me with questions and issues. But often, trying to reach a live human at a company is a colossal task, leading customers to give up and go elsewhere in frustration.

Amdocs Announces Launch of Industry-First
This week's announcement comes on the coattails of another recent release, the Amdocs Order Delivery Orchestration solution. A solution that is responsible for what the company refers to as, "processing and fulfillment of complex, enterprise orders, allowing service providers to better support their business customers and including orchestration of hybrid orders of both network-based and virtual services."

Why Small Businesses Want and Need Customer Support Software
Customers today demand higher quality, competitively priced products and improved service while businesses are continually tasked with striking the balance between service quality, efficiency and effectiveness, and revenue generation, cost cutting and profitability.

Take Time and Assess Requirements Before Choosing a B2B Customer Support Solution
Navigating customer relationships is always a tricky business and becomes even more complicated when dealing with B2B communications. Business customers tend to have very specific needs and ensuring your customer support software can handle those needs efficiently and cost effectively is tantamount to success in the B2B world.

Jericho Consulting Shares Tips for CX Dashboard Development
What makes a good customer experience dashboard? The folks over at Jericho Consulting recently gathered some observations they found in their online forum while in their development process.

Featured Partner

Learn More About The Sales Force
Salesforce CRM enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.
Click here to read more about TeamSupport SalesForce integration.

Featured Case Studies

Axceler Case Study

Case Study: Heartland Campus Solutions ECSI
Heartland ECSI, a leading provider of financial services solutions for the higher education industry, partners with 2,200+ colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans...

Axceler Case Study

Axceler Case Study
A start-up software company now in its 14th year of business, Axceler, which serves more than 2,700 organizations worldwide, had grown beyond the capabilities of its customer support system...

Gridpoint Case Study

Gridpoint Case Study
GridPoint, Inc., based outside Washington, D.C., is an innovator and leader in energy management and sustainability solutions, including metering and control, cloudbased analytics software, and professional and managed services....

Fortune 500 Software Company Case Study

Fortune 500 Software Company Case Study
A business unit within a Fortune 500 software company sought a ticketing system to help its entire customer support team streamline, organize and respond more efficiently to its business clients...

Featured Whitepaper

Axceler Case Study

Tiered Customer Support is Dead...And That's Good For Business
Think back to the last time you called a customer support department for assistance with an issue. Perhaps you needed to resolve a discrepancy with a banking statement. Or maybe a feature within the software your company purchased wasn’t working properly.