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Customer Support Software Featured Articles

Collaboration is Key to Providing Quick, Efficient Customer Support
We all know a lone wolf, someone who thrives working independently and without the constraints and limitations of a group. But wolves are inherently pack animals and ultimately work best as a team, with clearly defined roles. The same theories can be applied to customer support, surprisingly, and collaboration among team members is extremely important.
1/30/2015

Customer Support Software Facilitates Employee Engagement for Business Success
An engaged employee is generally a happy employee and at the very least, a worker who has a vested interest in the success of the organization. The rules of engagement are pretty simple in this case, encompassing workers who actually participate in how the business is run and actively contribute to its success.
1/27/2015

Superior Customer Support: The Ultimate Decision Maker
A company that delivers an experience requiring less effort from the customer, while at the same time providing a superior journey through each interaction, can yield very positive results. Customer support software can help companies create this kind of environment, which is both conducive to agent and company success and customer satisfaction.
1/21/2015

Listen Closely to Deliver Optimal Customer Support
We all do it. Rather than really listening to what people tell us, we sometimes zone out, focus on other things and give them something less than our undivided attention, or jump to conclusions as to what people are saying based on our past experiences.
1/20/2015

B2C Customer Support Wisdom Doesn't Apply to B2B Best Practices
There are times when it seems every piece of advice written for guidance in customer support scenarios seems to exist for the business-to-consumer (B2C) realm. Companies engaging in business-to-business (B2B) support - where each transaction is often worth a lot more than in the B2C world - must adapt business-to-consumer conventional wisdom to their own business, and much of it simply doesn't apply.
1/16/2015

TeamSupport Comes Out on Top in G2 Crowd's Best of 2014 List
The old saying goes, "A ship is only as good as its captain." One could easily apply this sentiment to the world of business, and say that a customer service team is only as good as its help desk. Help desk and customer support software solutions are the backbone of customer service operations. They dictate how agents handle and track tickets, communicate with customers, and even collaborate as a team to bring customers to the best resolution in the shortest amount of time.
1/13/2015

Featured Partner

Learn More About The Sales Force
Salesforce CRM enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.
Click here to read more about TeamSupport SalesForce integration.

Featured Case Studies

Axceler Case Study

Case Study: Heartland Campus Solutions ECSI
Heartland ECSI, a leading provider of financial services solutions for the higher education industry, partners with 2,200+ colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans...

Axceler Case Study

Axceler Case Study
A start-up software company now in its 14th year of business, Axceler, which serves more than 2,700 organizations worldwide, had grown beyond the capabilities of its customer support system...

Gridpoint Case Study

Gridpoint Case Study
GridPoint, Inc., based outside Washington, D.C., is an innovator and leader in energy management and sustainability solutions, including metering and control, cloudbased analytics software, and professional and managed services....

Fortune 500 Software Company Case Study

Fortune 500 Software Company Case Study
A business unit within a Fortune 500 software company sought a ticketing system to help its entire customer support team streamline, organize and respond more efficiently to its business clients...

Featured Whitepaper

Axceler Case Study

Tiered Customer Support is Dead...And That's Good For Business
Think back to the last time you called a customer support department for assistance with an issue. Perhaps you needed to resolve a discrepancy with a banking statement. Or maybe a feature within the software your company purchased wasn’t working properly.