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Customer Support Software Featured Articles

Don't Expect Your B2C Customer Service Approach to Work in B2B Relationships
An investment in customer support software is a great first step, but if you haven't defined your true customer service initiatives and strategy, how will you know what to select? If you're working in the business to business (B2B) space, failure to make customer support a priority will quickly limit your ability to succeed. Companies look at other companies as partners and that partnership is dependent upon the experience key players have with each other.

Don't Force B2C Help Desk Software to Fit a B2B Need
There are loads of great contact center and help desk products in the world. The truth of the matter is that most of them may not be for you. It's a fact of life that different solutions will fit different businesses, and what worked for another company may not work for you. How, therefore, do you go about hunting for the perfect help desk solution for your organization? You need to start by completely assessing your organization's needs (which is a lot harder than it sounds, since everyone will have a different opinion!).

Customer Support: Breaking Down B2B Versus B2C
There have always been distinct differences in how businesses treat business-to-consumer (B2C) and business-to-business (B2B) audiences, and while the dissimilarities in how we reach the audience seem clear, customer service and support rely on common elements.

Want to Retain Customers? Show Some Empathy
Has customer retention become a low priority for your business? It's all well and good to attract new customers, but it would be a detriment to overlook the customers who are already paying and staying; if you want to sustain your brand, then it's imperative to focus on the demographic that contributes consistently to your bottom line.

Why the Customer Experience is Essential to eCommerce Survival
There are a number of reasons why a consumer might select one vendor over another when it comes to buying online. One may habitually go back to a vendor simply because they are familiar with the company's ecommerce site and knows what to expect. Another may tend to be constantly on the search for the best personalization experience and still another is more focused on the customer experience.

Threat of Competition Inspires New Best Practices in Cloud Security
The demand for access to the latest innovations tends to be a common trend among the business sector. While the enterprise may be slow to adopt, those with more agile environments want the latest in cloud technology and customer support software in order to effectively set themselves apart from the competition. The buzz may sound good, but without a focused investment in security, the momentum may fall short.

Featured Partner

Learn More About The Sales Force
Salesforce CRM enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.
Click here to read more about TeamSupport SalesForce integration.

Featured Case Studies

Axceler Case Study

Case Study: Heartland Campus Solutions ECSI
Heartland ECSI, a leading provider of financial services solutions for the higher education industry, partners with 2,200+ colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans...

Axceler Case Study

Axceler Case Study
A start-up software company now in its 14th year of business, Axceler, which serves more than 2,700 organizations worldwide, had grown beyond the capabilities of its customer support system...

Gridpoint Case Study

Gridpoint Case Study
GridPoint, Inc., based outside Washington, D.C., is an innovator and leader in energy management and sustainability solutions, including metering and control, cloudbased analytics software, and professional and managed services....

Fortune 500 Software Company Case Study

Fortune 500 Software Company Case Study
A business unit within a Fortune 500 software company sought a ticketing system to help its entire customer support team streamline, organize and respond more efficiently to its business clients...

Featured Whitepaper

Axceler Case Study

Tiered Customer Support is Dead...And That's Good For Business
Think back to the last time you called a customer support department for assistance with an issue. Perhaps you needed to resolve a discrepancy with a banking statement. Or maybe a feature within the software your company purchased wasn’t working properly.