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Customer Support Software Featured Articles

Which Help Desk Software is the Right Help Desk Software?
We live in an environment that has probably never had so many choices. From which car to drive to which brand of peanut butter to eat, our lives are laden with options at virtually every turn. Help desk software is no different, and a new report from the Huffington Post recently took a look at how to determine just which help desk software options provide the best fit for a business' operations.

B2B Customer Churn: It's All About Value
Back in the late nineties, the song "One Week" emerged, and not only provided us with a peppy little song about a week in a rocky relationship, but also offered up a phrase that would prove critical for businesses worldwide thanks to its sheer simple honesty: it's all about value. A new report, meanwhile, suggests that this phrase has a new connection in terms of figuring out why B2B customers leave a vendor, and it's all about value.

Why a Dedicated Help Desk Trumps Email
The tried-and-true standard for tracking help desk support tickets is through email. Nearly every business computer comes with some form of email software already installed in the operating system, and if one is not present, they are not hard to find. This makes them a simple choice for businesses that want to provide support and need a standard method of following help requests.

Can Your Customer Support Software Handle the Bad Review?
In today's eCommerce world, it's no longer good enough for companies to have great looking sites with dynamic content and innovative products. Today's consumer is also looking at what their peers are doing, asking questions on social media channels and reading reviews. Before making a purchase, the typical consumer wants to know what other people have experienced by making a purchase of their own.

Frontier Airlines: A Customer Support Cautionary Tale
Nowadays, the customer experience is more important than ever, the viral nature of negative customer experiences can prove quite damning for any business. While the front line of customer service for many are call center representatives or store clerks, customer support software is an essential ingredient to a positive customer experience.

TalkTalk and LivePerson Partner to Support Live Chat Customer Service
It can be extremely frustrating calling a company's customer service line. From poor connection to long delays, we've all been faced with the struggle of dealing with inefficient call centers. That's where Live chat comes in.

Featured Partner

Learn More About The Sales Force
Salesforce CRM enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.
Click here to read more about TeamSupport SalesForce integration.

Featured Case Studies

Axceler Case Study

Case Study: Heartland Campus Solutions ECSI
Heartland ECSI, a leading provider of financial services solutions for the higher education industry, partners with 2,200+ colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans...

Axceler Case Study

Axceler Case Study
A start-up software company now in its 14th year of business, Axceler, which serves more than 2,700 organizations worldwide, had grown beyond the capabilities of its customer support system...

Gridpoint Case Study

Gridpoint Case Study
GridPoint, Inc., based outside Washington, D.C., is an innovator and leader in energy management and sustainability solutions, including metering and control, cloudbased analytics software, and professional and managed services....

Fortune 500 Software Company Case Study

Fortune 500 Software Company Case Study
A business unit within a Fortune 500 software company sought a ticketing system to help its entire customer support team streamline, organize and respond more efficiently to its business clients...

Featured Whitepaper

Axceler Case Study

Tiered Customer Support is Dead...And That's Good For Business
Think back to the last time you called a customer support department for assistance with an issue. Perhaps you needed to resolve a discrepancy with a banking statement. Or maybe a feature within the software your company purchased wasn’t working properly.