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Customer Support Software Featured Articles

Software Advice Runs Down New Developments
Software Advice routinely hears from businesses on the hunt for the best facilities management software. With all this information coming in, it's clear that there's value in compiling that information and issuing reports about it. Therefore, Software Advice took a random sample of its interactions and presented that as a means to show what the market is likely looking for in facilities management. The results may prove surprising.

Customer Support Software Soars with Screen Recording
Communication is the foundation upon which customer service is based. This includes the ability for a customer to clearly explain his or her issue, and in return, the customer service representative provides resolution in an easily digestible way. A level of understanding on both ends of the interaction is crucial to success.

For Customer Support Software, Compare Before You Choose
The customer support software marketplace has a clear leader: according to Software Advice, Zendesk leads the pack, possessing about 41 percent of market share. The company has a recognizable name, and many organizations looking for reliable customer- and technical-support software turn to it by default. But there are many variants of customer support software today, and a broad array of features, and customer support most definitely isn't a "one size fits all" affair. For this reason, it's worthwhile evaluating other players in the market and seeing if they are a better fit for your organizational needs.

Oman Arab Bank to Adopt NCR Aptra Activate Omni-channel Software
Oman Arab Bank (OAB) serves consumers nationally in the Sultinate of Oman and is on a path to provide them with a better omni-channel experience. To meet that goal, it recently partnered with NCR Aptra Activate to use its banking software for the creation of consistency across all modes of bank interaction.

Help Desk Software: A Bird of a Different Feather, No Less Bright
When it comes to customer service, there are plenty of different approaches and formats for making sure that customers get their questions answered and their issues taken care of. In the IT world, the help desk is a tried and true organizational entity, generally intended to be, well, helpful, for those with technical difficulties.

SaaS Companies Must Leverage Data to Retain Customers
Attracting and signing customers up is one thing-keeping them is another. Both of these activities cost companies in operational spending, but when it comes to minimizing churn, data analytics can be critical-and cost-saving-resources.

Featured Partner

Learn More About The Sales Force
Salesforce CRM enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.
Click here to read more about TeamSupport SalesForce integration.

Featured Case Studies

Axceler Case Study

Case Study: Heartland Campus Solutions ECSI
Heartland ECSI, a leading provider of financial services solutions for the higher education industry, partners with 2,200+ colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans...

Axceler Case Study

Axceler Case Study
A start-up software company now in its 14th year of business, Axceler, which serves more than 2,700 organizations worldwide, had grown beyond the capabilities of its customer support system...

Gridpoint Case Study

Gridpoint Case Study
GridPoint, Inc., based outside Washington, D.C., is an innovator and leader in energy management and sustainability solutions, including metering and control, cloudbased analytics software, and professional and managed services....

Fortune 500 Software Company Case Study

Fortune 500 Software Company Case Study
A business unit within a Fortune 500 software company sought a ticketing system to help its entire customer support team streamline, organize and respond more efficiently to its business clients...

Featured Whitepaper

Axceler Case Study

Tiered Customer Support is Dead...And That's Good For Business
Think back to the last time you called a customer support department for assistance with an issue. Perhaps you needed to resolve a discrepancy with a banking statement. Or maybe a feature within the software your company purchased wasn’t working properly.