Customer Support Software Featured Articles
Collaboration is Key to Providing Quick, Efficient Customer Support
We all know a lone wolf, someone who thrives working independently and without the constraints and limitations of a group. But wolves are inherently pack animals and ultimately work best as a team, with clearly defined roles. The same theories can be applied to customer support, surprisingly, and collaboration among team members is extremely important.
Customer Support Software Facilitates Employee Engagement for Business Success
An engaged employee is generally a happy employee and at the very least, a worker who has a vested interest in the success of the organization. The rules of engagement are pretty simple in this case, encompassing workers who actually participate in how the business is run and actively contribute to its success.
Superior Customer Support: The Ultimate Decision Maker
A company that delivers an experience requiring less effort from the customer, while at the same time providing a superior journey through each interaction, can yield very positive results. Customer support software can help companies create this kind of environment, which is both conducive to agent and company success and customer satisfaction.
Listen Closely to Deliver Optimal Customer Support
We all do it. Rather than really listening to what people tell us, we sometimes zone out, focus on other things and give them something less than our undivided attention, or jump to conclusions as to what people are saying based on our past experiences.
B2C Customer Support Wisdom Doesn't Apply to B2B Best Practices
There are times when it seems every piece of advice written for guidance in customer support scenarios seems to exist for the business-to-consumer (B2C) realm. Companies engaging in business-to-business (B2B) support - where each transaction is often worth a lot more than in the B2C world - must adapt business-to-consumer conventional wisdom to their own business, and much of it simply doesn't apply.
TeamSupport Comes Out on Top in G2 Crowd's Best of 2014 List
The old saying goes, "A ship is only as good as its captain." One could easily apply this sentiment to the world of business, and say that a customer service team is only as good as its help desk. Help desk and customer support software solutions are the backbone of customer service operations. They dictate how agents handle and track tickets, communicate with customers, and even collaborate as a team to bring customers to the best resolution in the shortest amount of time.
Customer Support Software Industry News
Customer Experience Management Multi-Vendor CEMS and Market Strategies Evaluated in New Research Reports
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