Customer Support Software Featured Articles
Kofax Acquires Aia for CCM Software
Kofax provides smart process applications that help businesses improve their interactions with customers. Its most recent announcement says that it has acquired Aia Holding BV to enhance that mission of providing better service for all.
Live Chat Packs a Massive Bang for Your Buck in Customer Support Realm
As a customer, it is always reassuring to know there is a human being ready to assist me with questions and issues. But often, trying to reach a live human at a company is a colossal task, leading customers to give up and go elsewhere in frustration.
Amdocs Announces Launch of Industry-First
This week's announcement comes on the coattails of another recent release, the Amdocs Order Delivery Orchestration solution. A solution that is responsible for what the company refers to as, "processing and fulfillment of complex, enterprise orders, allowing service providers to better support their business customers and including orchestration of hybrid orders of both network-based and virtual services."
Why Small Businesses Want and Need Customer Support Software
Customers today demand higher quality, competitively priced products and improved service while businesses are continually tasked with striking the balance between service quality, efficiency and effectiveness, and revenue generation, cost cutting and profitability.
Take Time and Assess Requirements Before Choosing a B2B Customer Support Solution
Navigating customer relationships is always a tricky business and becomes even more complicated when dealing with B2B communications. Business customers tend to have very specific needs and ensuring your customer support software can handle those needs efficiently and cost effectively is tantamount to success in the B2B world.
Jericho Consulting Shares Tips for CX Dashboard Development
What makes a good customer experience dashboard? The folks over at Jericho Consulting recently gathered some observations they found in their online forum while in their development process.
Customer Support Software Industry News
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