Customer Support Software Featured Articles
Software Advice Runs Down New Developments
Software Advice routinely hears from businesses on the hunt for the best facilities management software. With all this information coming in, it's clear that there's value in compiling that information and issuing reports about it. Therefore, Software Advice took a random sample of its interactions and presented that as a means to show what the market is likely looking for in facilities management. The results may prove surprising.
Customer Support Software Soars with Screen Recording
Communication is the foundation upon which customer service is based. This includes the ability for a customer to clearly explain his or her issue, and in return, the customer service representative provides resolution in an easily digestible way. A level of understanding on both ends of the interaction is crucial to success.
For Customer Support Software, Compare Before You Choose
The customer support software marketplace has a clear leader: according to Software Advice, Zendesk leads the pack, possessing about 41 percent of market share. The company has a recognizable name, and many organizations looking for reliable customer- and technical-support software turn to it by default. But there are many variants of customer support software today, and a broad array of features, and customer support most definitely isn't a "one size fits all" affair. For this reason, it's worthwhile evaluating other players in the market and seeing if they are a better fit for your organizational needs.
Oman Arab Bank to Adopt NCR Aptra Activate Omni-channel Software
Oman Arab Bank (OAB) serves consumers nationally in the Sultinate of Oman and is on a path to provide them with a better omni-channel experience. To meet that goal, it recently partnered with NCR Aptra Activate to use its banking software for the creation of consistency across all modes of bank interaction.
Help Desk Software: A Bird of a Different Feather, No Less Bright
When it comes to customer service, there are plenty of different approaches and formats for making sure that customers get their questions answered and their issues taken care of. In the IT world, the help desk is a tried and true organizational entity, generally intended to be, well, helpful, for those with technical difficulties.
SaaS Companies Must Leverage Data to Retain Customers
Attracting and signing customers up is one thing-keeping them is another. Both of these activities cost companies in operational spending, but when it comes to minimizing churn, data analytics can be critical-and cost-saving-resources.
Customer Support Software Industry News
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