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Customer Support Software Featured Articles

OneStream Software Ranks in Top Percentile for Customer Service and Support
Being recognized for providing superior customer service has more value than ever. OneStream Software LLC, provider of Corporate Performance Management (CPM) solutions for large enterprises, has announced the customer service and support it provides now ranks in the top percentile with its OneStream 360 platform.
5/21/2015

Save Time, Automate Business Processes and Improve Productivity with SaaS ERP Tools
We are witnessing many small and medium sized businesses (SMBs) standing side-by-side with large enterprises. This is possible due to the fact that a large in-house data center is no longer a requirement. Hosted cloud services make it possible for SMBs to have as much computing and processing power as the large corporations at a fraction of the expense.
5/20/2015

Accurate Reporting is the Achilles Heel for Customer Service
When it comes to customer service, understanding how your end users are being served is critical for maintaining quality control. It's like anything else-once the support mechanisms are built, there needs to be a feedback loop that ensures that the systems and processes are actually working as well as they should be.
5/13/2015

Can Customer Support Software Reverse the Money Pit Trend?
Is your customer support center considered a money pit? Traditional thinking always leaned in this direction, putting pressure on contact center managers to perform according to strict standards. Added activities or expenses were often frowned upon as it was difficult to tie the value of the customer support interaction with a positive bottom line.
5/12/2015

Companies Continue Increased Spend on Help Desk Software
In an increasingly diverse and interconnected global economy, customers have progressively higher expectations for the quality of service provided by companies they interact with. Managing relationships with customers is thus more important than ever and this has led to a flourishing market for Customer Relationship Management (CRM) and more specifically help desk software.
5/8/2015

Customer Support Software Protects Air Cargo
In the business world, there is no greater commodity than a satisfied customer. Accenture is one company that certainly understands this and along those lines, the firm has announced the new version of the Air Cargo Suite software. This upgraded iteration of the company's platform is geared towards making sure its customers have access to more flexible, competitive and efficient solutions that are now available thanks to streamlined operations and data integration.
5/8/2015

Featured Partner

Learn More About The Sales Force
Salesforce CRM enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.
Click here to read more about TeamSupport SalesForce integration.

Featured Case Studies

Axceler Case Study

Case Study: Heartland Campus Solutions ECSI
Heartland ECSI, a leading provider of financial services solutions for the higher education industry, partners with 2,200+ colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans...

Axceler Case Study

Axceler Case Study
A start-up software company now in its 14th year of business, Axceler, which serves more than 2,700 organizations worldwide, had grown beyond the capabilities of its customer support system...

Gridpoint Case Study

Gridpoint Case Study
GridPoint, Inc., based outside Washington, D.C., is an innovator and leader in energy management and sustainability solutions, including metering and control, cloudbased analytics software, and professional and managed services....

Fortune 500 Software Company Case Study

Fortune 500 Software Company Case Study
A business unit within a Fortune 500 software company sought a ticketing system to help its entire customer support team streamline, organize and respond more efficiently to its business clients...

Featured Whitepaper

Axceler Case Study

Tiered Customer Support is Dead...And That's Good For Business
Think back to the last time you called a customer support department for assistance with an issue. Perhaps you needed to resolve a discrepancy with a banking statement. Or maybe a feature within the software your company purchased wasn’t working properly.