Customer Support Software Featured Articles
Next-Gen Customer Support Software Delivers a Holistic Approach
Taking a holistic approach to delivering products and services to customers in the way that customers want them has always been a smart approach. But a new report highlights that a holistic approach is no longer a luxury for businesses as they compete in an increasingly competitive marketplace that is informed by heightened customer preferences.
Deep Knowledge Bases are the Key to Great Customer Self-Service
Many companies today face a quandary when it comes to customer support. They are expected to offer robust, multichannel customer support in order to please customers. At the same time, no one is offering them huge budget increases to hire more agents or teams.
Customer Loyalty Gets a Big Boost from Effective, Easy-to-Use Customer Self-Service Portal
Fostering customer loyalty is one of those tasks that is far easier to talk about than to actually accomplish. For starters, in order to improve the customer experience, you must first gauge how you're currently doing in that department. This means talking to customers continuously and extensively to collect feedback and apply it to your internal practices, a process that can be greatly helped by customer support software.
Telecom Company Gains Operational Insight with New Customer Support Software
The goal of any customer service organization is to improve customer satisfaction levels. One of the tools companies can use to determine the effectiveness of their current service levels is a customer engagement optimization solution.
TeamSupport Adds New Customer Distress Index to Award-Winning Help Desk Software
Customer support is always a tricky song to dance to, but TeamSupport is one of the leading providers of Help Desk Software solutions aimed at improving customer satisfaction rates and solving issues quickly. This week the company improved its dedication to customer support representatives by adding an all-new Customer Distress Index (CDI) feature, which help monitor the probability that any individual customer may be distressed through several measurable variables.
Multimedia Workflow Management Reduces Errors, Improves Resolution for Customer Support
In the contact center or at the help desk, every second counts. Managers are continually eyeing metrics such as average handle time for success, and schedules often don't have a lot of room for errors. For this reason, it's critical that the contact center have an efficient workflow management system in place to shave precious seconds off of transactions and ensure that errors that could cost the company money or annoy customers aren't made. It's also a great way to eliminate duplicate efforts on the part of employees, and ensure that inquiries or trouble tickets aren't slipping through the cracks.
Customer Support Software Industry News
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City of Bristol College to improve student engagement and retention with portfolio of Compass solutions
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