Customer Support Software Featured Articles
Use Technology to Turn Buyers into Loyal Brand Advocates
Taking care of the customer is one of those things that every company lists as a primary goal. Some do it very well and others really only talk about it. The actual customer experience points to whether or not this is a true priority or just something in a mission statement to make the company look good.
No Integration Between Sales and Support Could Leave You Doomed to Fail
In a former life, I was a sales person for an office equipment company. It was my first opportunity out of college and I loved the changing schedule every day, the opportunity to meet new people in each business I entered and the challenge of finding solutions that allowed me to close the deal. The frustrating part of my job began when those who were put in place to support me in my role failed to live up to expectations
Unraveling the Tangle of Software-as-a-Service Language
Let's face it: today, if you want to attract attention and investors, you put the words "as-a-service" after your product. Just as everything became CRM-enabled a decade and a half ago, "everything-as-a-service" is becoming common, and separating the hype from the truth is becoming more difficult for people who can't unravel public relations word salads.
Why You Need Customer Support Software in B2B Relationships
Staying connected is one of the most important things you can do ensure customers have what they need. There is a desire among the consumer base to have instant access to information, support and self-help channels. If you aren't making this a priority as you operate your customer support software, you may be missing out on key opportunities.
B2B Support Services Benefit from Omnichannel Developments
Business-to-business customer service has grown a lot since the turn of this decade. It may seem like everyone is anticipating what will come next - the promise of ever-faster broadband speed and the growth of mobile promised to 2020 and beyond - but B2B service is still grabbing onto the advances in information technology that have boosted it through the past six years.
A Collaborative Customer Experience for B2B Companies
Customer-facing business-to-business (B2B) or business-to-business-to-consumer (B2B2C) companies have a lot on their minds today, but one of the most critical goals is improvement of the customer experience. A recent survey by the Temkin Group found that while only four percent of these organizations see themselves as industry customer experience (CX) leaders today, 57 percent of them want to deliver the best customer experience in their industry over the next three years. While the goals are very ambitious, the stakes are high: customer expectations and options are ever on the rise, and a strong push in both technology and customer support labor are necessary to succeed in the modern marketplace.
Customer Support Software Industry News
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