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VIEW ALLFedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government
Calabrio GovSuite helps enrich and understand human interactions, which better equips contact centers to quickly adapt to evolving citizen demands.
Read MoreBlue skies and smooth sailing: Resolving the top five challenges in traveler support with AI
Join Language I/O experts live and learn about the latest AI solutions powering up customer support in the travel industry.
Read MoreAudioCodes Adds Omnichannel Capabilities to Voca CIC
Communications software company AudioCodes has announced that its Voca Conversational Interaction Center (Voca CIC) is now an omnichannel contact cent…
Read MoreTalkdesk Adapts its Autopilot Virtual Agent for Healthcare Applications
Contact center solutions provider Talkdesk recently introduced Talkdesk Autopilot for Healthcare (the next generation of the company's virtual agent t…
Read MoreManaged Cloud Services Company InterVision Adds CCaaS to its Platform
Managed cloud services company InterVision is introducing its new ConnectIV CX product, a CCaaS solution designed to enhance customer and employee exp…
Read MoreMSP iQor Adds NICE CXone to Support Utility and Energy Customers
Managed services provider iQor recently announced that it is pursuing improved customer experiences (CX) in the energy and utilities sectors by implem…
Read MoreKing Power Chooses 8x8's SMS API to Integrate into its E-Commerce Platform
Since deploying the 8x8 SMS API, King Power Corporation said it has experienced great improvements in SMS delivery rates.
Read MoreNobelBiz Receives 2024 CUSTOMER Magazine Product of the Year Award
NobelBiz announced today that TMC named NobelBiz OMNI+ as a 2024 CUSTOMER Product of the Year Award winner.
Read MoreAlorica Debuts Solution to Eliminate Language Barriers in Customer Support
In late February, Alorica Inc., a global customer experience (CX) solutions provider, announced the launch of its Real-time Voice Language Translation…
Read MoreZapScale's New Feature Creates a Unified View for Customer Success Teams
Unified Customer Communication View brings a new feature that empowers B2B SaaS companies to understand and respond to customer needs with improved cl…
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