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Verint Riding Wave of Accolades
Verint, also self-proclaimed "The Customer Engagement Company", had the latter confirmed in not one, or two but three customer service evaluations boa…
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Boost Agent Performance in the Contact Center by Returning to Basics
The contact center is a complex place today. We have so many channels, so many solutions, so many screens and so many processes, that agents - once cu…
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What AI Can and Cannot Do for CX: The Next Generation Balancing Act of Data and Humans
Gartner's Hype Cycle traditionally shares the "peak of inflated expectations" and the "trough of disillusionment" that precede the "plateau of product…
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Why Speech Analytics Aren't Optional
In the contact center, speech analytics are invaluable. For firms not embracing this future-forward approach the ignorance is certainly not bliss. Let…
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Cloud or On-Premises Contact Center: It's Your Choice
Frost & Sullivan's Nancy Jamison speaks with Noble Systems CEO Jim Noble about the single-code base that allows customers to easily move their contact…
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How Your Agents Talk to Customers Matters
How your agents speak and the words they choose to use when responding to customers needs is directly related to the end result of the call. Upbeat ac…
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Verint Solutions 'Magical'
This week, Verint was the only vendor to be recognized in two 2019 Gartner Magic Quadrants. Specifically, the customer engagement company earned accol…
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Reducing Stress in the Call Center is Good for Business
If you made a list of the top 10 most stressful jobs, there's a good chance that call center agent would land on it somewhere, alongside "emergency ro…
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Innovative Ways to Make Visual IVR Work For You
Visual IVR merges IVR with digital technology, bringing it to smartphone and other digital device screens to give customers a user-friendly and easy-t…
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County Council Selects Verint to Improve Engagement
The Hertfordshire County Council recently announced the selection of Verint's government and public sector portfolio, making the management of governm…
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