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Employees as Advocates and Cheerleaders
It is one thing to come aboard a new job and be referred to as a "team player," but it is quite another to feel and see the contributions that you hav…
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Bookmycab Offering Better Contact Center Ride
Bookmycab.com is India's ultimate taxi reservation marketplace, government verified and available for download on both Apple and Android. The company …
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Marketers Need to Consider Contact Centers
Calabrio study discusses rising customer expectations, the lack of necessary tools in many contact centers, and the need for customer experience effor…
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Employee Social Sharing Drives Marketing, Sales
A new infographic illustrates the value of your employees' social media posts. According to the infographic, employee social media posts on average ge…
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LinkedIn Predictions for 2018
SocialMediaToday compiled several predictions as to what could come out of LinkedIn for 2018 and with less than two weeks until the New Year; it's the…
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SpotHero Selects UJET to Improve Customer Support
Since deploying UJET's customer support platform, SpotHero has seen some dramatic improvements in both costs and service quality for employees and con…
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Fixing a Few Common Contact Center Problems
The contact center is expected to perform like a well oiled machine, serving customers in a rapid and satisfying manner. While this is the expectation…
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Enhancing Social Media for Your Business
Social media is not just for "those youngsters" anymore. In fact, it is actually a quite popular business tactic. In 2016, 74 percent of marketers sai…
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Texting Gets Its Groove Back with Enterprise SMS
Short message service (SMS) started making waves in 1994. By the end of 2000, the average person was sending 35 texts per month. SMS was growing expon…
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NICE Unveils Uptivity and Brightstar Partnership
NICE announced the regional launch of NICE Uptivity in India, and in the same breath a new partnership with Brightstar India - a mobile device and IT …
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