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Crafting Call Center Scheduling with WFM

By: Maurice Nagle    8/17/2018

Workforce management (WFM) software is crucial to creating an environment for success in your call center. Applied appropriately and the results will …

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Quantiphi Integrates Google Cloud's Contact Center AI

By: Paula Bernier    8/17/2018

Quantiphi Inc. has integrated Google Cloud's Contact Center AI solution with its own offering.

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Proven Techniques to Engage Survey Respondents

By: Special Guest    8/15/2018

Most businesses rely on surveys to gauge the opinions and needs of their customers, and many are finding a decline in survey response rates and low re…

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Conduit Global CCaaS Announcement Emphasizes AI

By: Paula Bernier    8/14/2018

Artificial intelligence is a hot topic of conversation in the contact center world today. Just take a look at Conduit Global's recent announcement abo…

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CUSTOMER Magazine Announces Winners of the 2018 CRM Excellence Award

By: CustomerZone360 News    8/13/2018

TMC announced the winners of their 19th Annual CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.

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4 Reasons Your Amazon Affiliate Store Isn't Making Money

By: Special Guest    8/10/2018

If you have an affiliate store with Amazon and you aren't making any money, we understand the frustration. You've put in hours of work building your s…

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How AI & NLP Are Coming Into Play in Consumer, Business Environments

By: Paula Bernier    8/9/2018

Artificial intelligence and natural language process are delivering fast results for both business and consumer users.

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Randstad Survey Showcases Strengths in Multigenerational Workforce

By: Maurice Nagle    8/8/2018

Randstad US unveiled the results of the quarterly Randstad Workmonitor Q2 2018 report, highlighting that 9 in 10 workers prefer a multigenerational wo…

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Voxai, 128 Technology Share SD-WAN with Cloud Contact Center

By: Maurice Nagle    8/8/2018

SD-WAN provider 128 Technology and Voxai Solutions announced the pairing of optimized network connectivity with the Voxai Solutions vinteract cloud co…

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7 Tips for Outsourcing Your Human Resources Department

By: Special Guest    8/7/2018

When your business starts growing and you need to hire additional talent, this is an exciting time. With more people working in your company, there is…

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