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Employee Retention Poses Consistent HR Challenge

By: Mandi Nowitz    2/23/2018

According to the 2018 SHRM/Globoforce Employee Recognition Report, the top workforce challenge is actually employee retention.

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Showpad Aims to Bridge the Gap Between Sales & Marketing

By: Paula Bernier    2/23/2018

Sales enablement is a popular software product category these days. Aragon Research has estimated the U.S. sales engagement market is worth $780 milli…

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Aspect Deploys Afiniti for Contact Center Routing

By: Mandi Nowitz    2/23/2018

If it feels like a customer service agent truly understands you, technology might be responsible to thank for the match up. This is the case for Aspec…

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Recipients of the 2018 CUSTOMER Products of the Year Award Announced

By: TMC    2/22/2018

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2018 CUST…

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Twilio Reportedly Readying Contact Center API Bundle

By: Paula Bernier    2/21/2018

Rumor has it that Twilio is planning to unveil an API bundle that makes it easier for developers to create contact center solutions. TechCrunch has re…

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Retail Disruptor Mavatar Participates in The Blockchain Event

By: Gerald Baldino    2/20/2018

Last Thursday, the cryptocurrency community gathered in Ft. Lauderdale for The Blockchain Event, a two-day conference collocated alongside ITEXPO desi…

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Monet Software Touts Benefits of Complete WFM/WFO

By: Paula Bernier    2/20/2018

Cloud-based call recording and workforce management solutions are helping to transform contact centers. Such solutions enable these organizations to m…

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Genesys Brings PureCloud to New Markets

By: Paula Bernier    2/20/2018

Genesys is expanding the PureCloud solution it first introduced back in 2016. It's extending this cloud-based internet telephony offering in various g…

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RAD-INFO Offers Tips for Sales Success

By: Paula Bernier    2/20/2018

Selling is increasingly difficult. But, sales people can get customers' attention, forge relationships, and break through the noise. And, at ITEXPO la…

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Upstream Appoints a New SVP, Worldwide Sales

By: Mandi Nowitz    2/16/2018

Andy McDonald has been appointed Senior Vice President of Worldwide Sales at Upstream Works. The announcement was made Wednesday, February 14 by the O…

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