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Brands May Like Bots, But Consumers Still Crave Human Contact
Today, Voxpro - powered by TELUS International, a Customer Experience consulting and innovation company, part of Canada-based TELUS International, a g…
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AI, Automation, Chatbots & Personalization
Chatbots and personalization can help businesses deliver content and solution when customers need it. And personalization can enable them to rise abou…
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AI Company Earns Avaya Compliance
SmartAction announced that its solutions are now compliant with a number of Avaya's contact center solutions. The provider of AI-powered virtual agent…
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Monet Goes 'Zen' with WFM Integration
Monet Software announced a new release, an integrated solution with Zendesk. The integrated offering introduces the Zendesk portfolio, and an elevated…
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Using Technology to Help Contact Center Agents Stay Motivated
In this day and age, technology plays a role in nearly everything we do. That holds doubly true at work where we're surrounded by phones, computers, p…
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Pyze Updates Analytics & Engagement Platform
Pyze has rolled out a new release of its AI-powered cross-platform analytics and engagement platform.
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Shedding New Light on Customer Experience
In the "old world" of customer service, live agents reached by toll-free numbers could only handle one conversation at a time. And while self-service …
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AI, Automation & WFM in the Contact Center
How AI, automation, WFM deliver in the contact center.
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Balancing AI and Human Needs on Customer Service Teams
When Google CEO Sundar Pichai showcased Google Assistant's ability to call businesses on behalf of their customers using artificial intelligence with …
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Telarus Extends Aspect Market Reach
Aspect Software announced Telarus as a global Master Agent channel partner. The Telarus network of subagents provides Aspect access to thousands of co…
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