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VHT, Videlica Bring Callback to EMEA

By: Paula Bernier    12/15/2017

Virtual Hold Technology's cloud-based callback solution is coming to the Europe, Middle East, and Africa region. VHT has extended its partnership with…

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Great Wolf Resorts Deploys Interactions IVA

By: Mandi Nowitz    12/15/2017

Great Wolf Resorts is deploying Interactions' Intelligent Virtual Assistants (IVA) solution to assist with guest pre-arrival to create the ultimate in…

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Great Customer Service Breeds Brand Loyalty

By: Mandi Nowitz    12/14/2017

IDC and LogMeIn conducted a study and learned what gained brand loyalty: level of customer service.

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What Call Centers Can Learn from Amazon, Starbucks & Target

By: Paula Bernier    12/14/2017

Businesses seeking to improve their call center operations may find it instructive to look at others in this arena (or other customer experience leade…

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MiFID II Compliance is Quite NICE

By: Maurice Nagle    12/13/2017

Today, NICE unveiled the Automated Voice Trade Communication and Recording System Health Check capabilities as part of the NICE COMPASS suite. The NIC…

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The Chatbots are Here!

By: Maurice Nagle    12/13/2017

This week, eXalt Solutions unveiled its new chatbot interface for its Knowledge Work-as-a-Service platform, promising to provide a rich, contextual ex…

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Gini Dietrich on Developing and Sustaining Professional Communities

By: David Reimherr    12/12/2017

Gini Dietrich is the founder and CEO of Arment Dietrich, lead blogger at Spin Sucks, co-author of Marketing in the Round, and co-host of the weekly po…

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IMImobile Brings Omnichannel Chat to CXexchange

By: Paula Bernier    12/11/2017

IMImobile's omnichannel chat technology is now available on NICE inContact's CXexchange marketplace.

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Contact Center Solutions Week in Review: SmartAction, Mitel, and More

By: Mandi Nowitz    12/9/2017

Contact Center Solutions has had a fruitful week with SmartAction added to CXexchange and Mitel promoting machine-to-person communications. In an ever…

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Linqia Releases 2018 Influencer Marketing Trends

By: Mandi Nowitz    12/8/2017

It is the last month of 2017 which means the season of predictions for 2018 is underway. Linqia released results of The State of Influencer Marketing …

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