Latest News


Bright Pattern Brings Monet WFM Into the Fold

Today, Bright Pattern announced the addition of Monet WFM to its partner ecosyst…

Read More

Red Cross Hiring Call Center Temps in Louisville for Harvey Relief

The American Red Cross in Louisville, Kentucky is looking to hire temporary call…

Read More

5 Steps for Improving the Customer Service Experience

Customer service is changing dramatically as customer expectations are evolving.…

Read More

5 Reasons Call Center AI Won't Replace Agents

When it comes to Call Centers, many have begun to worry that when they call in, …

Read More