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NICE inContact Names Newest DEVone Member, Intradiem
Continuing to expand its DEVone developer program and CXexchange marketplace, NI…
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Bright Pattern Brings Monet WFM Into the Fold
Today, Bright Pattern announced the addition of Monet WFM to its partner ecosyst…
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Red Cross Hiring Call Center Temps in Louisville for Harvey Relief
The American Red Cross in Louisville, Kentucky is looking to hire temporary call…
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5 Steps for Improving the Customer Service Experience
Customer service is changing dramatically as customer expectations are evolving.…
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Call Recording Week in Review: Verint, CallApp, Masergy & More
By: Maurice NagleCall recording is far more than just quality assurance; from training and sales,…
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Contact Center Solutions Week in Review: Twilio, NICE inContact, & More
By: Mandi NowitzContact Center Solutions was chock-full of excitement this week. CXone had the S…
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Oklahoma Officials Decline Fox's Request for Texts
By: Paula BernierOklahoma state officials decline to provide Fox 25 News with text messages follo…
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Inspiring the Call Center
By: Mandi NowitzCall centers can lack excitement and breed monotony, which is why implementing some inspirational and fun call center games can be beneficial for morale and performance.
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Optimizing Call Center Schedule Adherence
By: Mandi NowitzIn a call center, it is vital all the factors that go into making the center function are working properly. One of the biggest tasks is the optimization of call center scheduling and the adherence to …
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