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WFMSG Increases Automation in Release 4.4
WFMSG took the wrapping off Release 4.4 of its Community WFM solution. New additions to the platform focused on improving forecasting and schedule opt…
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Trisys is SMB Answer for Call Recording
Just Google it isn't always the answer. Anybody can buy anything on the internet today, but there is something to be said for speaking with another hu…
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CUSTOMER Magazine Announces Winners of the 2019 Contact Center Technology Award
TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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Study Finds Few Workers Understand How AI Affects Them at Work
While we know many technology and solutions providers are building machine learning and artificial intelligence (AI) into their solutions, apps and pl…
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DataRobot and CallMiner Partner for AI-Driven Customer Experience Analysis
Customer interactions are a bit like icebergs: while there's a small amount of information - usually what goes into the ears of call center agents - v…
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The Next Generation of Speech Analytics
In this conversation with Jim Noble, President and CEO of Noble Systems, and Nancy Jamison, Principal Analyst at Frost & Sullivan, we learn about the …
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NICE inContact Announces FedRAMP Authorization for CXone
Cloud contact center software provider NICE inContact delivers a cloud customer experience platform that makes better one-on-one experiences possible …
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Using AI to Treat the Global Problem of Job Burnout
Job burnout is on the rise and poses a significant threat to the global workforce. AI technologies are increasingly being used to aid contact center e…
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How AI is Driving Workforce Management
Today, artificial intelligence (AI) helps us shop, navigate our computers, operate our in-car infotainment systems and more. It's increasingly showing…
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CoreDial Launches Certification Program to Drive Contact Center Opportunity for Partners
CoreDial has launched a formal partner certification program for its private-label hosted CoreNexa Contact Center platform.
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