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WFM Allows for Variety - The Spice of Life
Workforce management software can allow contact center managers to schedule agents to do a greater variety of tasks. That can serve to keep things mor…
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Connex Captures Extended Access to Verint Customer Engagement Suite
Verint and Connex announced a deepened partnership allowing Connex the ability to provide a further extent of the Verint cloud and on-premises custome…
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Cloud-Based WFM Delivers Broad Benefits
WFM software available through the cloud makes it fast and easy for remote workers to tap into the contact center resources they need to get the job d…
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Windstream Enterprise Introduces Omni-Channel Cloud Contact Center Solution
Windstream Enterprise announced enhancements to its XCaaS service, which is now capable of delivering organizations the ability to connect with custom…
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CCaaS Delivers on Scalability and Simplicity for High-Traffic Call Centers
CCaaS offerings allow businesses to reliably connect their end users to distributed call center locations, as well as manage the system locally throug…
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Talkdesk Raises $100M in B Round
Most contact center solutions deployed today are around 20 years old. And now it's time for them to go the way of the dinosaur. That's the word from T…
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Aspect Software Unveils Via 18.1
Aspect Software announced the arrival of Aspect Via 18.1. The customer engagement platform received a number of enhancements in the newest version inc…
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What Managers Can Learn from Office Space
Bill Lumbergh showed us what not to do. Here are a few tips on what good managers actually do.
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WFO, WFM Can Lower Costs, Increase Value of Contact Centers
So what are workforce optimization, workforce management, and analytics? And what are the benefits of such solutions?
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CUSTOMER Magazine Announces Winners of the 2018 Contact Center Excellence Award
TMC announced the winners of its 13th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.
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