Customer Service Software Launches on CustomerZone360 Inside Sales Lead Management Launches on CustomerZone360 CRM: It's Getting Better All the Time Remembering the 'Optimization' Part of Workforce Optimization Feedback from Customers Can Improve Workforce Management

Featured Stories

Rapidly Changing Sales, Marketing Technologies Turning Employers into Educators
By the time the average business major gets out of college and moves into a managerial-level job, the information he or she learned in the classroom is pretty stale. - 09/02/2014

LeadsPedia Looks to Put Valuable Information into Marketing Hands
LeadsPedia - a company that focuses on software as a service (SaaS) performance marketing - launched the LeadsPedia Wiki, a tool that helps marketers get their hands on some of the information to help drive the best in marketing. - 09/02/2014

Visual IVR at Call Centers Positively Impacting Customer Experience
IVR technology is a service aiming to deliver a better customer experience by providing an effective communications channel to customers and minimizing the load of call centers. - 09/02/2014
From - IVR

FrontRange's HEAT Voice Named a 'Product of the Year'
HEAT Service Management is a robust, highly flexible ITSM solution, built on IT best practices that help customers meet the dynamic needs of a growing business. - 09/02/2014
From - IVR

Build Better Customer Support with Social Media
If your business is on social media, then you're already miles ahead of your competition; social media is a proven force for good in terms of brand advertising and consumer interaction. Indeed, your customers will seek opportunities on social media t… - 08/29/2014

Improving the Customer Experience Key to Successful Onboarding
But while it appears banks are struggling to get the customer experience right, there are plenty of tools out there to help get them on the right track. Of the means available for measuring onboarding success, customer experience metrics ranked highe… - 08/29/2014

Satisfied Customers Will Promote Company's Products, Services
Selecting the right customer support software, such as a well-respected help desk, can improve customer retention and customer engagement. - 08/28/2014

Australia Businesses Becoming Omnichannel
A recent report concerning the state of the Australian economy suggests that it was largely shielded from the financial crisis of the late 2000s. As a result, there was not a lot of growth in digital, online sales because the economy was functioning … - 08/28/2014

Using Real-time Management for Call Center Insight
Excellent customer service, employee satisfaction, enthusiasm and office organization are all desirable characteristics of a company. To achieve the aforementioned, there must be solid call center management tools. These will help break down KPIs and… - 08/28/2014

Intra-day WFM Enables Real-time Decision Making
Irrespective of the size of the contact center, workforce management is a challenge. In addition to making the right technology decision to help manage a workforce, it's also important to understand and address the most basic of workforce issues. - 08/28/2014