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Reports Address AI Adoption, Best Practices
AI is ideal for helping with simple things like password resets. That can quickly add up to significant cost savings, it says, and work as proof point…
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How digital customer service revolutionized the beauty industry
The beauty industry isn't often associated with the latest technological advancements in customer service, but this has been steadily changing in rece…
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Compelling Business Benefits of Enterprise IT Integration
Enterprises today face struggle with distinct types of IT integration challenges. They deal with static applications, cloud applications, etc. The tri…
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Comm100 Launches AI Chatbot, Expands N.Am. Effort
Comm100's new chatbot employs AI and natural language processing (text-based, not audio) to understand and respond to customer intents without being p…
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A Beginner's Guide to Open Access Automation Software
What does Open Automation Software do? The question is more what it doesn't do. When it comes to industry automation, the OAS product lines allow for …
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Monet Unveils New WFO Software
Monet Software has released a new version of its workforce optimization suite.
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Real Customers, Artificial Intelligence: Transforming the Digital Support Experience
The rise of the digital enterprise and on-demand economy has borne a new wave of B2B customer - one that must become agile to remain competitive. And …
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Deskforce Brings Voice to Zoho CRM
Deskforce and Zoho have come together to deliver a new integrated solution called the Deskforce Extension for Zoho. Available now in the Zoho Marketpl…
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Telzio Transcends VoIP Transition
Telzio announced Telzio Webphone, leveraging WebRTC to enable users real time communications via an endpoint of their choosing. Because it's WebRTC-ba…
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