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Ventana Research Reveals Cloud Contact Center Leaders
Today, Ventana Research revealed the results of the Inaugural Value Index for Contact Centers in the Cloud, spotlighting Aspect Software. The cloud co…
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CallMiner Unveils New and Improved Eureka Coach
This week, CallMiner unveiled the newest release of Eureka Coach, its agent management platform. The cloud-powered contact center solution leverages C…
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VoiceBase Venture Redefines R & D
VoiceBase announced a partnership with the University of Sheffield to create the Centre for Speech & Language Technology. Led by the VoiceBase team an…
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Listen, Learn, and Help - The Keys to Success
This story is about the importance of anticipating needs, caring and addressing complaints in a timely manner, listening, and valuing people over proc…
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A Few Phrases for Your Call Center Script
Call center agents are instructed to always answer the phone with a smile, but beyond first impressions the language used over the course of a custome…
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Aspect Unwraps CXP 18
Today, Aspect Software took the wrapping off of the PCI II compliant Aspect CXP 18 at ICMI Contact Center Expo. The new release is aimed at empowering…
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Aspect Awards Trends Top Honors
Aspect Software recently honored its partners, spotlighting Trends as 2017 Worldwide Partner of the Year Award as well as the New Logo Sales Award. Tr…
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8x8 on AI Bolstering Bender
This week, 8x8 announced the acquisition of Silicon Valley startup MarianaIQ (MIQ), making another AI notch on the cloud communication provider's belt…
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Kronos and Microsoft Partner on Streamlining Reports and Requests
Kronos Incorporated will collaborate with Microsoft, via the Workforce Dimensions Technology Partner Program, on new solutions for easing workforce ma…
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Teleopti Brings AI to WFM
Teleopti is employing AI that learns from customer data. This machine learning uses dynamic decision trees to allow for the creation and setting of sh…
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