customer

Latest News

VIEW ALL

Monet Launches WFM Integration with Amazon Connect

By: Paula Bernier    8/27/2018

Monet Software today announced an integrated offering with Amazon Connect, the online giant's cloud-based contact center service.

Read More

Google Duplex Makes AI Assistants Incredibly Lifelike

By: Paula Bernier    8/23/2018

Artificial intelligence is not perfect. But it's pretty darned good. Just consider the AI assistant Duplex that Google demonstrated in May.

Read More

Ooma, Talkdesk Come Together on Contact Center Solution

By: Maurice Nagle    8/22/2018

Talkdesk and Ooma unveiled a partnership that will bring about the integration of the Talkdesk contact center platform with the Ooma UCaaS solution. T…

Read More

Cloud Contact Center Clear AI Match

By: Paula Bernier    8/22/2018

Cloud adoption and the fact that contact centers are a rich source of data make them ideal candidates to benefit from AI, suggests Five9 CEO Rowan Tro…

Read More

Crafting Call Center Scheduling with WFM

By: Maurice Nagle    8/17/2018

Workforce management (WFM) software is crucial to creating an environment for success in your call center. Applied appropriately and the results will …

Read More

Quantiphi Integrates Google Cloud's Contact Center AI

By: Paula Bernier    8/17/2018

Quantiphi Inc. has integrated Google Cloud's Contact Center AI solution with its own offering.

Read More

Proven Techniques to Engage Survey Respondents

By: Special Guest    8/15/2018

Most businesses rely on surveys to gauge the opinions and needs of their customers, and many are finding a decline in survey response rates and low re…

Read More

Conduit Global CCaaS Announcement Emphasizes AI

By: Paula Bernier    8/14/2018

Artificial intelligence is a hot topic of conversation in the contact center world today. Just take a look at Conduit Global's recent announcement abo…

Read More

CUSTOMER Magazine Announces Winners of the 2018 CRM Excellence Award

By: CustomerZone360 News    8/13/2018

TMC announced the winners of their 19th Annual CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.

Read More

4 Reasons Your Amazon Affiliate Store Isn't Making Money

By: Special Guest    8/10/2018

If you have an affiliate store with Amazon and you aren't making any money, we understand the frustration. You've put in hours of work building your s…

Read More