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Aspect Awards Trends Top Honors

By: Maurice Nagle    5/18/2018

Aspect Software recently honored its partners, spotlighting Trends as 2017 Worldwide Partner of the Year Award as well as the New Logo Sales Award. Tr…

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8x8 on AI Bolstering Bender

By: Maurice Nagle    5/16/2018

This week, 8x8 announced the acquisition of Silicon Valley startup MarianaIQ (MIQ), making another AI notch on the cloud communication provider's belt…

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Kronos and Microsoft Partner on Streamlining Reports and Requests

By: Ken Briodagh    5/16/2018

Kronos Incorporated will collaborate with Microsoft, via the Workforce Dimensions Technology Partner Program, on new solutions for easing workforce ma…

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Teleopti Brings AI to WFM

By: Paula Bernier    5/16/2018

Teleopti is employing AI that learns from customer data. This machine learning uses dynamic decision trees to allow for the creation and setting of sh…

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Bright Pattern Announces Integration with Google on Text-to-Speech

By: Ken Briodagh    5/11/2018

In a recent release, Bright Pattern recently announced its integration with Google Cloud Text-to-Speech.

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Speech Analytics: 5 Key Benefits for Contact Centers

By: Ken Briodagh    5/11/2018

Speech analytics can add lots of value and significant return from the customer service department of a contact center. Here, are five key things to e…

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Why Data Analytics Is Important to Employee Engagement, Retention

By: Paula Bernier    5/10/2018

Every time an employee makes an exit, you need to spend more time and money recruiting, hiring, onboarding, and getting new people up to speed. And wh…

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VOX Partners with Ocular on O!Connect

By: Paula Bernier    5/8/2018

O!Connect is VOX's hosted contact center solution, based on Aspect Software and delivered in partnership with Ocular Technologies.

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How Customer Service Can Get Onboard with Digital Transformation

By: Paula Bernier    5/4/2018

For call center, contact center, and other customer service operations, AI, the cloud, omnichannel communications, and workforce management are key en…

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How Customer Service Can Get Onboard with Digital Transformation

By: Paula Bernier    5/4/2018

For call center, contact center, and other customer service operations, AI, the cloud, omnichannel communications, and workforce management are key en…

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