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Monet Launches WFM Integration with Amazon Connect
Monet Software today announced an integrated offering with Amazon Connect, the online giant's cloud-based contact center service.
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Google Duplex Makes AI Assistants Incredibly Lifelike
Artificial intelligence is not perfect. But it's pretty darned good. Just consider the AI assistant Duplex that Google demonstrated in May.
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Ooma, Talkdesk Come Together on Contact Center Solution
Talkdesk and Ooma unveiled a partnership that will bring about the integration of the Talkdesk contact center platform with the Ooma UCaaS solution. T…
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Cloud Contact Center Clear AI Match
Cloud adoption and the fact that contact centers are a rich source of data make them ideal candidates to benefit from AI, suggests Five9 CEO Rowan Tro…
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Crafting Call Center Scheduling with WFM
Workforce management (WFM) software is crucial to creating an environment for success in your call center. Applied appropriately and the results will …
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Quantiphi Integrates Google Cloud's Contact Center AI
Quantiphi Inc. has integrated Google Cloud's Contact Center AI solution with its own offering.
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Proven Techniques to Engage Survey Respondents
Most businesses rely on surveys to gauge the opinions and needs of their customers, and many are finding a decline in survey response rates and low re…
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Conduit Global CCaaS Announcement Emphasizes AI
Artificial intelligence is a hot topic of conversation in the contact center world today. Just take a look at Conduit Global's recent announcement abo…
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CUSTOMER Magazine Announces Winners of the 2018 CRM Excellence Award
TMC announced the winners of their 19th Annual CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
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4 Reasons Your Amazon Affiliate Store Isn't Making Money
If you have an affiliate store with Amazon and you aren't making any money, we understand the frustration. You've put in hours of work building your s…
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