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Innovative Ways to Make Visual IVR Work For You
Visual IVR merges IVR with digital technology, bringing it to smartphone and other digital device screens to give customers a user-friendly and easy-t…
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County Council Selects Verint to Improve Engagement
The Hertfordshire County Council recently announced the selection of Verint's government and public sector portfolio, making the management of governm…
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CUSTOMER Magazine Announces Winners of the 2019 CRM Excellence Award
TMC announced the winners of its 20th Anniversary CRM Excellence Award.
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DVSAnalytics Announces Salesforce Integration
DVSAnalytics announced an advanced Salesforce integration for the Encore Workforce Optimization (WFO). The quality management and WFO firm is engineer…
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Constant Contact Leverages Glance Networks' Visual Engagement to Transform Service Centers into a Revenue Centers
Constant Contact increased its contact center efficiency, productivity, customer satisfaction, and revenue thanks to Glance Networks solution.
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Tips for the 'Nesting' Stage of Call Center Agents
What is "nesting?" Nesting, sometimes known as the transition stage, is the point at which new call center hires are finished with their classroom tra…
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Creating Custom IVR Applications for Your Contact Center
When most people think "IVR," they think of the basic inbound IVR systems that, frankly, don't do the modern IVR justice. Today's IVR systems can do m…
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Finance Industry Banking on AI to Improve the Customer Experience
The use of AI and automation is on the rise in the banking, financial services and insurance sectors. Financial customer service is an ideal fit for a…
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Motivation and Rewards Are Essential to a High Functioning Workforce
While there are many moving parts to properly managing a workforce, it's the soft skills - the ability to understand and motivate people - that often …
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CallCabinet, Call Journey Unveil Contact Center Solution
CallCabinet announced a new partnership with Call Journey to introduce conversation analytics to an already robust call recording solution.
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