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Building Contact Center Solutions for Modern Businesses
A follow up on my conversation with Noble Systems and how it's handling tech trends to deliver contact center solutions for today's businesses.
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CustomWritings.com: Assessment of Customer Service
Custom writing services are a major help for many college students, especially those students that are feeling overwhelmed. Compared to high school, c…
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5 Ways to Boost Your Hiring Process
With today's competitive marketplace, organizations are quickly finding ways to reach the best talent quickly. A lengthy and complicated hiring proces…
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How to Manage Holiday Time-Off Requests
A strategy and a bit of planning can help organizations better manage holiday scheduling and staffing.
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AI & NLP on Display in Dialpad Support
Dialpad announced the arrival of Dialpad Support for call centers, an Artificial Intelligence-powered contact center solution bringing together natura…
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Handling Workplace Stress From the Employee's Perspective
There tends to be a lot of advice out there with regard to how to keep an employee happy and keep workplace stress at bay. It often involves incentive…
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How to Assess Contact Center Success
Different organizations may have varying ideas of what makes for a good contact center. But, as in many areas of business, there are widely accepted b…
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The Importance of Great Service to Your Online Customers
Anyone that sells products or services online has to remember that there is a huge amount of competition from rivals. Most people these days make purc…
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Contact Center Update: Catching Up With Noble Systems, Part 1
I was able to catch up with Lee Allum, vice president of marketing at Noble Systems and, in this first installation of our conversation, asked him som…
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How to Expedite Compliant and Customer-Centric Contact Center Implementations
The Dec. 13 online event "How a Teleservices Contact Center Became +60% Faster at Launching New Business Lines" will tell the story of how Performant …
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