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Bright Pattern Brings Monet WFM Into the Fold

Today, Bright Pattern announced the addition of Monet WFM to its partner ecosyst…

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Red Cross Hiring Call Center Temps in Louisville for Harvey Relief

The American Red Cross in Louisville, Kentucky is looking to hire temporary call…

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5 Steps for Improving the Customer Service Experience

Customer service is changing dramatically as customer expectations are evolving.…

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5 Reasons Call Center AI Won't Replace Agents

When it comes to Call Centers, many have begun to worry that when they call in, …

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