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Bright Pattern Brings Monet WFM Into the Fold
Today, Bright Pattern announced the addition of Monet WFM to its partner ecosyst…
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Red Cross Hiring Call Center Temps in Louisville for Harvey Relief
The American Red Cross in Louisville, Kentucky is looking to hire temporary call…
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5 Steps for Improving the Customer Service Experience
Customer service is changing dramatically as customer expectations are evolving.…
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5 Reasons Call Center AI Won't Replace Agents
When it comes to Call Centers, many have begun to worry that when they call in, …
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Verint Opens Ears to Voice of the Customer
By: Maurice NagleThis week, Verint was spotlighted in the recently released "The Forrester Wave: …
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Twilio Studio Visualizes Customized App Creation
By: Paula BernierTwilio has introduced a new tool that enables users to build customer service so…
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Oklahoma Officials Decline Fox's Request for Texts
By: Paula BernierOklahoma state officials decline to provide Fox 25 News with text messages follo…
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Inspiring the Call Center
By: Mandi NowitzCall centers can lack excitement and breed monotony, which is why implementing some inspirational and fun call center games can be beneficial for morale and performance.
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Optimizing Call Center Schedule Adherence
By: Mandi NowitzIn a call center, it is vital all the factors that go into making the center function are working properly. One of the biggest tasks is the optimization of call center scheduling and the adherence to …
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