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GDPR Compliance Coming Soon

By: Maurice Nagle    1/16/2018

This week, NICE announced a solution developed specifically for GDPR (GDPR Compliance Center), enabling user-friendly implementation and promises the …

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Reinventing the Customer Service Model Using Bots and Brains

By: Special Guest    1/16/2018

Digital disruption is revolutionizing industries across the globe, and customer service is no exception. According to Gartner, "By 2020, 85 percent of…

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PodOne Revolutionizing 2018

By: Mandi Nowitz    1/16/2018

PodOne is on its way to making 2018 a revolutionary year, starting by launching Qubicle ICO this week. Additionally, the company announced former Alpi…

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Why Contact Centers Using Remote Agents Need WFM

By: Paula Bernier    1/12/2018

Hiring remotely-located contact center agents has a lot of benefits. But organizations that do so will want to have workforce management solutions in …

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How to Shop for Contact Centers

By: Paula Bernier    1/12/2018

Organizations that are shopping for new contact center offerings should be sure to consider their reporting requirements and whether the solutions the…

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Biz Technology Solutions, Enghouse Interactive Align

By: Paula Bernier    1/12/2018

Biz Technology Solutions and Enghouse Interactive have joined forces to deliver more complete solutions to small and medium business customers and ent…

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New Partnership Puts AI to Work in Contact Center Solutions

By: Maurice Nagle    1/11/2018

This week, Hinduja Global Solutions and Inbenta announced a new partnership where the pairing will augment the HSG CX portfolio via seamless integrati…

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Telecommunications 2020: How Enterprises Will Get a B2C Like Customer Experience

By: Special Guest    1/11/2018

Customer experience as a business driver dates to the age of brick and mortar stores where a poor in-store experience resulted in customers shying awa…

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Next-Generation Customer Service Solutions

By: Lindsey Patterson    1/10/2018

From customers interested in taking a more active role when doing business to sophisticated tools like big data analytics, allowing for the creation o…

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Aspect Takes Aim at Channel

By: Maurice Nagle    1/9/2018

Today, Aspect Software, known for its future-forward suite of customer engagement solutions and then some, launched the Aspect Via Reseller Program. I…

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