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Incessant Tech: Redefining the Future of Work with Digital Automation Strategies

By: Erik Linask    1/9/2019

As businesses continue to undergo their digital transformation projects, many of them are looking to automation as part of the answer. Hear more at Fu…

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There a CRM for Shopify? Yes, Here Are its Best Features

By: Special Guest    1/9/2019

Shopify has quickly become one of the top players in the ecommerce space with a user-friendly interface for e-tailers around the world. A major factor…

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Kronos Notes Importance of AI, ML

By: Paula Bernier    1/9/2019

The Workforce Institute at Kronos in its 2019 predictions notes that artificial intelligence and machine learning are among the key trends impacting w…

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Wounded Warrior Project Picks Talkdesk

By: Maurice Nagle    1/8/2019

Wounded Warrior Project (WWP) announced the selection of Talkdesk's enterprise contact center platform to support the WWP's warrior Resource Center in…

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Speech Analytics, WFO Make Contact Centers Smarter

By: Paula Bernier    1/8/2019

Contact centers are becoming more sophisticated in their ability to analyze and act on customer behavior. Speech analytics and workforce optimization …

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Thirty Tech Trends from Wikibrands and Thirty CX Intersections

By: Special Guest    1/7/2019

Sean Moffit, managing director @wikibrands, last year published this infographic of what he sees as "The 30 Technologies of the Next Decade." Robert B…

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Thirty Tech Trends from Wikibrands and Thirty CX Intersections

By: Special Guest    1/7/2019

Sean Moffit, managing director @wikibrands, last year published this infographic of what he sees as "The 30 Technologies of the Next Decade." Robert B…

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Advanced WFM Software is Worth the Investment

By: Paula Bernier    1/4/2019

Advanced WFM software can create great new efficiencies that lower costs, free people from repetitive work, allow them to focus on more important thin…

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Vector Capital to Acquire Aspect Software

By: Maurice Nagle    1/3/2019

Workforce optimization market leader Aspect Software announced a definitive merger agreement to be purchased by Vector Capital. The deal involves $100…

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More Intelligent, More Intuitive, More Adaptive: Contact Center Software for A New Year

By: Cynthia S. Artin    1/2/2019

Heading into 2019, year-end trendspotting is surfacing predictions for the future of nearly every form of technology, and after years of software disr…

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