Customer Service Software Launches on CustomerZone360 Inside Sales Lead Management Launches on CustomerZone360 CRM: It's Getting Better All the Time Remembering the 'Optimization' Part of Workforce Optimization Feedback from Customers Can Improve Workforce Management

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Worldwide Utilities Mobile Field Force Management Software, 2014 Vendor Assessment: Latest from IDC
IDC Energy Insights, the research wing of International Data Corporation (IDC), a global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets, recently relea… - 07/29/2014

Nuance Communications Announces Dragon NaturallySpeaking 13
Nuance Communications, Inc., a premier provider of voice and language solutions for businesses and consumers around the world, recently unveiled Dragon NaturallySpeaking 13. - 07/28/2014
From - IVR

RevSpring Announces New Payment Platform, Including IVR
RevSpring has announced 'emerge' as its new Web-based communication and payments platform. - 07/28/2014
From - IVR

IVR Utilized by U.K. Council to Handle Tour de France Call Boost
To manage communications during the recent Tour de France in the U.K., the North Yorkshire County Council partnered with Azzurri, a cloud and managed communication service provider. - 07/28/2014
From - IVR

Upgrading Point of Sale Software Can Enhance Customer Support
In order to provide better customer support for its shoppers, apparel retailer rue21 has upgraded its point of sale software through its partnership with Epicor Software Corporation. - 07/25/2014

Tech, Apps, VoIP All Seen as Market Drivers for Speech Technology
Predicted growth in the speech technology market is coming from new technology, applications and Voice over Internet Protocol (VoIP), according to a new report. - 07/25/2014
From - IVR

Companies See Greater Success with Excellent Customer Support Software
In order to achieve successful customer service, the voice of the customer must resonate throughout an organization. This is made easier when customer support software is used. - 07/24/2014

Customer Analysis Solutions
A roundup of the top Customer Analytics solutions. - 07/24/2014

How The General Found More Time to Coach Agents
With the increasingly competitive auto insurance landscape, providers that offer the lowest rates and deliver quality customer service will prevail. Frontline agents need to be ready for any type of interaction - and need to be able to proactively ke… - 07/24/2014

Flipping the B2C Employee Value Chain with CRM
There are countless vendors, analysts, and pundits talking up the concept that we are in the age of the customer. In a lot of ways this is true, but the same technology and social trends that have enabled the customer age are in essence really about … - 07/24/2014