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Bright Pattern Brings Monet WFM Into the Fold
Today, Bright Pattern announced the addition of Monet WFM to its partner ecosyst…
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Red Cross Hiring Call Center Temps in Louisville for Harvey Relief
The American Red Cross in Louisville, Kentucky is looking to hire temporary call…
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5 Steps for Improving the Customer Service Experience
Customer service is changing dramatically as customer expectations are evolving.…
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5 Reasons Call Center AI Won't Replace Agents
When it comes to Call Centers, many have begun to worry that when they call in, …
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Masergy Gets PCI Compliance Certification
By: Paula BernierMasergy announced that, for the twelth time, it received the PCI Compliance Prof…
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CXone Summer 2017 Release Ready to Impress
By: Maurice NagleRecently, NICE inContact unveiled the CXone Summer 2017 release, which comes equ…
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Oklahoma Officials Decline Fox's Request for Texts
By: Paula BernierOklahoma state officials decline to provide Fox 25 News with text messages follo…
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Boosting Employee Well-Being Enhances the Workplace
By: Mandi NowitzEmployees are the center of the workplace machine and if their well-being is not tended to, this can cause malfunction. But, there are ways of combating this issue.
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Optimizing Call Center Schedule Adherence
By: Mandi NowitzIn a call center, it is vital all the factors that go into making the center function are working properly. One of the biggest tasks is the optimization of call center scheduling and the adherence to …
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