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The Three Keys for Customer Service Going Forward

By: Special Guest    11/21/2018

After decades in the shadows, contact centers are emerging as strategic assets and occasionally, market differentiating capabilities.

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The Three Keys for Customer Service Going Forward

By: Special Guest    11/21/2018

After decades in the shadows, contact centers are emerging as strategic assets and occasionally, market differentiating capabilities.

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Dealing with Small Business Cash Flow Problems

By: Special Guest    11/15/2018

Anyone that runs a small business will know that while this is something that can be hugely rewarding, it can also be rife with challenges. One of the…

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Brands May Like Bots, But Consumers Still Crave Human Contact

By: Cynthia S. Artin    11/14/2018

Today, Voxpro - powered by TELUS International, a Customer Experience consulting and innovation company, part of Canada-based TELUS International, a g…

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AI, Automation, Chatbots & Personalization

By: Paula Bernier    11/13/2018

Chatbots and personalization can help businesses deliver content and solution when customers need it. And personalization can enable them to rise abou…

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AI Company Earns Avaya Compliance

By: Maurice Nagle    11/12/2018

SmartAction announced that its solutions are now compliant with a number of Avaya's contact center solutions. The provider of AI-powered virtual agent…

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Monet Goes 'Zen' with WFM Integration

By: Maurice Nagle    11/12/2018

Monet Software announced a new release, an integrated solution with Zendesk. The integrated offering introduces the Zendesk portfolio, and an elevated…

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Using Technology to Help Contact Center Agents Stay Motivated

By: Special Guest    11/9/2018

In this day and age, technology plays a role in nearly everything we do. That holds doubly true at work where we're surrounded by phones, computers, p…

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Pyze Updates Analytics & Engagement Platform

By: Paula Bernier    11/8/2018

Pyze has rolled out a new release of its AI-powered cross-platform analytics and engagement platform.

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Shedding New Light on Customer Experience

By: Cynthia S. Artin    11/6/2018

In the "old world" of customer service, live agents reached by toll-free numbers could only handle one conversation at a time. And while self-service …

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