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Retail Disruptor Mavatar Participates in The Blockchain Event

By: Gerald Baldino    2/20/2018

Last Thursday, the cryptocurrency community gathered in Ft. Lauderdale for The Blockchain Event, a two-day conference collocated alongside ITEXPO desi…

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Monet Software Touts Benefits of Complete WFM/WFO

By: Paula Bernier    2/20/2018

Cloud-based call recording and workforce management solutions are helping to transform contact centers. Such solutions enable these organizations to m…

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Genesys Brings PureCloud to New Markets

By: Paula Bernier    2/20/2018

Genesys is expanding the PureCloud solution it first introduced back in 2016. It's extending this cloud-based internet telephony offering in various g…

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RAD-INFO Offers Tips for Sales Success

By: Paula Bernier    2/20/2018

Selling is increasingly difficult. But, sales people can get customers' attention, forge relationships, and break through the noise. And, at ITEXPO la…

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Upstream Appoints a New SVP, Worldwide Sales

By: Mandi Nowitz    2/16/2018

Andy McDonald has been appointed Senior Vice President of Worldwide Sales at Upstream Works. The announcement was made Wednesday, February 14 by the O…

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How Well is Your Omnichannel System Performing?

By: Mandi Nowitz    2/15/2018

Businesses are doing what needs to be done to improve customer experience. This includes offering an omnichannel experience as opposed to the old-fash…

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Yorktel, Workfront Discuss the Importance of Workflow

By: Paula Bernier    2/14/2018

The words automation, collaboration, and digital and unified communications are used a lot in tech and telecom these days. But, what they're really al…

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Focusing on the Value of Chatbots at ITEXPO

By: Gerald Baldino    2/14/2018

Chatbots are rapidly expanding across the business communications landscape, as consumer demand grows for fast and efficient customer service interact…

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Leavitt Offers Tech Companies Marketing Tips

By: Paula Bernier    2/13/2018

Old marketing tricks no longer work, says Angela Leavitt, founder and chief of Mojo Marketing. That's changing the game for marketing folks at tech co…

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Amadeus: Delivering an Exceptional Customer Experience

By: Special Guest    2/13/2018

The hospitality division of Amadeus delivers next generation business solutions based on open, cloud technology for hospitality organizations and offe…

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