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Monet to Present WFM Masterpiece at Dreamforce
Joining the distinguished number of attendees at Dreamforce is Monet Software as…
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Monet to Display WFM Masterpiece at Dreamforce
Joining the distinguished number of attendees at Dreamforce is Monet Software as…
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Advanced Metrics Used to Enhance Call Center Performance
When it comes to enhancing call center performance, advance metrics need to be i…
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How to Improve Call-Center Long-Term Productivity
The good news is that there are a wide array of ways organizations can make thei…
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Dialog Direct Declares 'Eureka!'
By: Maurice NagleDialog Direct selected CallMiner's Eureka platform and MyEureka solution in orde…
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Seamless and Personalized Customer Experience Focus of Today's Contact Center
By: Mandi NowitzISG evaluated 19 contact center services with four buyer archetypes to draw its …
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Call Recording Offers Many Benefits
By: Paula BernierCall recording offers a variety of benefits that can help improve internal opera…
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Assisting Advisors in Delivering Great Service
By: Mandi NowitzAdvisors need just as much assistance in knowing how to deliver great service as the staff and agents they supervise. In order to teach, advisors must practice what they preach. Here are some ways to …
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Measuring Call Center Schedule Efficiency
By: Mandi NowitzMeasuring schedule efficiency in a call center can be a daunting task if your center has based most of its scheduling practices on forecasting.
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