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Employees as Advocates and Cheerleaders

By: Mandi Nowitz    12/29/2017

It is one thing to come aboard a new job and be referred to as a "team player," but it is quite another to feel and see the contributions that you hav…

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Bookmycab Offering Better Contact Center Ride

By: Mandi Nowitz    12/29/2017 is India's ultimate taxi reservation marketplace, government verified and available for download on both Apple and Android. The company …

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Marketers Need to Consider Contact Centers

By: Paula Bernier    12/28/2017

Calabrio study discusses rising customer expectations, the lack of necessary tools in many contact centers, and the need for customer experience effor…

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Employee Social Sharing Drives Marketing, Sales

By: Paula Bernier    12/27/2017

A new infographic illustrates the value of your employees' social media posts. According to the infographic, employee social media posts on average ge…

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LinkedIn Predictions for 2018

By: Mandi Nowitz    12/22/2017

SocialMediaToday compiled several predictions as to what could come out of LinkedIn for 2018 and with less than two weeks until the New Year; it's the…

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SpotHero Selects UJET to Improve Customer Support

By: Mandi Nowitz    12/22/2017

Since deploying UJET's customer support platform, SpotHero has seen some dramatic improvements in both costs and service quality for employees and con…

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Fixing a Few Common Contact Center Problems

By: Maurice Nagle    12/21/2017

The contact center is expected to perform like a well oiled machine, serving customers in a rapid and satisfying manner. While this is the expectation…

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Enhancing Social Media for Your Business

By: Mandi Nowitz    12/20/2017

Social media is not just for "those youngsters" anymore. In fact, it is actually a quite popular business tactic. In 2016, 74 percent of marketers sai…

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Texting Gets Its Groove Back with Enterprise SMS

By: Special Guest    12/19/2017

Short message service (SMS) started making waves in 1994. By the end of 2000, the average person was sending 35 texts per month. SMS was growing expon…

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NICE Unveils Uptivity and Brightstar Partnership

By: Maurice Nagle    12/19/2017

NICE announced the regional launch of NICE Uptivity in India, and in the same breath a new partnership with Brightstar India - a mobile device and IT …

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