Customer Service Software Launches on CustomerZone360 Inside Sales Lead Management Launches on CustomerZone360 CRM: It's Getting Better All the Time Remembering the 'Optimization' Part of Workforce Optimization Feedback from Customers Can Improve Workforce Management

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Customer Support Software Should Actually Be About the Customer
In customer support culture, using software solutions is a common denominator when it comes to making processes easier. Call centers and help desks need to properly forecast and schedule their call center staff, keep on top of open customer issues, a… - 10/23/2014

Predictive Dialers Can Make Campaign Calling Much Easier
The Massachusetts Gubernatorial campaign of Charlie Baker is way ahead of the competition in terms of using modern technology, much as the Obama campaign used to good effect during his successful bid for the presidency in 2008. - 10/23/2014

Why Social Media Engagement is Important for Inside Sales Lead Management
Inside sales lead management should be focused on changing the course or cutting back on the number of sales positions on the team. - 10/23/2014

Key Takeaways for Genesys from Industry Show
While most enterprises today recognize the importance of going digital, not everyone is on board quite yet. - 10/23/2014
From - IVR

Kobil, Jacada Partner on IVR Solution for More Efficient Calls
Jacada, a provider of customer service technology has partnered with Kobil Systems to combine Kobil's authentication solution 'm-Identity Protection' with Jacada's mobile and Web-based interactive voice response (IVR) system. - 10/22/2014
From - IVR

Study: IDC Energy Insights Releases 2014 CXIT and Social Survey
IDC Energy Insights recently announced the results of its annual report, the 2014 CXIT and Social Survey. It shows that customers of energy suppliers, like customers of many other industries, are demanding more of their suppliers by urging them to ad… - 10/22/2014

Measuring Customer Experience for Better Business
The customer experience is important for businesses to understand, as it gives them a better idea of what customers think about them and their inclination to buy future products from the same business. But despite this importance, customer experience… - 10/22/2014

Beacon Technology Improves the Air Travel Customer Experience
To most people, the idea of getting away for a while is appealing. Whether it's a trip to another country to go sightseeing, enjoy nature or simply do nothing for a couple of days, many vacations can be enjoyable experiences for lifetime, or at least… - 10/22/2014

How Much Time Do Your Salespeople Spend Actually Selling?
Any sales organization hoping to succeed needs to keep its salespeople focused on selling. While that's generally the job description, it's not always reality. - 10/22/2014

Smartsheet Work Management Seeks to Show How Businesses Operate
There is a lot of focus on business technologies that can improve employee collaboration. One segment of that technology that is rarely discussed, however, is the visual side of things. How exactly does one, as a manager or project coordinator, see c… - 10/21/2014