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Does Your Credit Card Network Matter?
The news that American Express appears on the verge of overtaking Mastercard in terms of market share isn't the kind of breaking headline that sends m…
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Don't Overlook Desktop Analytics
Monitoring is key in the contact center. Recording conversations, analyzing and digging into the data to develop best practice for agents is vital to …
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Best NYC boroughs for IT experts
Arguably, New York City is the financial capital of the world. In NYC, one can find an abundance of small, medium and big businesses, which range from…
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Advantages of a Good Patch Management Strategy
Having good patch management solutions and strategies is essential because it allows for a greater degree of control in keeping information systems up…
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3DD - Advantages of a Good Patch Management Strategy
Having good patch management solutions and strategies is essential because it allows for a greater degree of control in keeping information systems up…
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AgilOne Leverages AI, ML to Enhnace CDP Solution
AgilOne recently introduced a new feature called 360 Profile for Customer Service to its customer data platform.
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What the future of Customer Service holds, as foretold by the History of Customer Service.
What the future of Customer Service holds, as foretold by the History of Customer Service.
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Important Role Of Video Chat Is To Make Your Business Reach Great Heights!
For any business, customer satisfaction is the most important aspect that makes a business more successful. Live chat has made an importance place in …
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ASA, WFM Key to Keeping Call Abandonment Down
The struggle with call abandonment is not a new occurrence for call centers. People lose patience, and within minutes of sitting on hold enjoying a lo…
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Choose Your Words Wisely for Optimal CX
Words matter. So businesses and individuals need to consider their word choices and sentiment when interacting with customers and prospects. They shou…
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