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Ending Team Silos By Improving Process Flows

By: Bill Yates    2/4/2019

Establishing communications links between software tools, as well as humans, can help prevent dangerous "team silos" from gaining a foothold in your o…

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The New Digital Workforce is Transforming the Workplace

By: Bill Yates    2/4/2019

The implementation of digital workers like AI and automation is transforming the very nature of human work.

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Survey: Sifting Through Security and Compliance Challenges While Striving To Deliver a Great CX

By: Special Guest    2/4/2019

Sift released a new survey tackling issues associated with ensuring innovative communications services that don't compromise privacy regulations or pe…

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Aligning Your Sales and Marketing Strategies for Maximum Results

By: Bill Yates    1/31/2019

Teach your sales and marketing departments to work together, and you'll have more success.

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Artificial Intelligence Is Driving New Virtual Assistant Tools in Customer Support

By: Tracey E. Schelmetic    1/31/2019

Artificial intelligence (AI) has been revolutionary for solutions that support networking, logistics, diagnosis, public safety and manufacturing. AI h…

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Assessing Contact Center Agents for Empathy Skills

By: Tracey E. Schelmetic    1/30/2019

If you run a contact center, you're probably proud of your agent training program. (If you're not, hopefully you're figuring out a way to change it.) …

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Contact Center Serving Solutions to Federal Employees Impacted by Shutdown

By: Maurice Nagle    1/23/2019

The partial government shutdown is impacting many people in many ways, but Eli Lily and Company is doing what it can to make sure diabetics are receiv…

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Is There a Place for Emojis in the Contact Center?

By: Tracey E. Schelmetic    1/22/2019

Most of us love emojis. Those little digital icons that convey love, happiness, anger, sadness, encouragement or revulsion have become integral to our…

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The 6 Essential Elements of a Professional Invoice

By: Special Guest    1/22/2019

No matter if you're a freelancer or a large company, providing professional invoices is an important part of the accounting and expense tracking proce…

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Second That Emotion: How Feelings Impact Brand Loyalty

By: Cynthia S. Artin    1/21/2019

Recent studies, including this from PWC, show that as popular as digital assistants and chatbots have become, human beings still appreciate the abilit…

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