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Why Context is Key to a Personalized Customer Experience
In today's digital age, where just about anything can be accomplished online, customers have taken to self-service options as a first step in problem …
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The Secret to Success for Human-Machine Solutions Lies in Human-Machine Planning
The future of Intelligent Virtual Assistants (IVAs) is unfolding and holds tremendous promise. But, the path to progress has not been without pitfalls…
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Noble Systems Shines at Enterprise Connect
Omnichannel contact center solution provider Noble Systems reports a growth in cloud revenue of 40 percent from 2017 to 2018. Showing off cloud capabi…
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Changing the Corporate Culture with Cloud Computing
All organisations have their unique corporate culture that helps it navigate the different organisational functions. Every aspect from decision making…
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Using Caller Intent to Enhance Customer Experience
We live in a new world of customer expectations, where data and analytics rule the day and companies that are able to more effectively turn customer d…
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Recipients of the 2019 CUSTOMER Products of the Year Award Announced
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2019 CUST…
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Mavatar Technologies Joins Sharp Electronic To Bring mCart Shop-able Walls To The Masses
Omnichannel commerce company Mavatar joins electronics manufacturer Sharp's Strategic Technology Alliance Resource (STAR). Mavatar will use its flagsh…
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Improvements in the Contact Center Start with Better Listening & WFM Tools
Here are 3 things call centers should focus on now to start improving how they're listening and reacting to customers to drive quality scores.
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What Is Workforce Management Software and How Can It Help the Call Center?
Workforce management (WFM) is a collective term for all the processes that a contact center undertakes to ensure it has the right number of representa…
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Why Product Education Is Important When Training Sales People
Sales can be equally challenging and rewarding for your team, but without the proper education on the company's products and services, your team will …
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