Customer Service Software Launches on CustomerZone360 Inside Sales Lead Management Launches on CustomerZone360 CRM: It's Getting Better All the Time Remembering the 'Optimization' Part of Workforce Optimization Feedback from Customers Can Improve Workforce Management

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Brush Up Sales Skills by Analyzing Existing Sales Methods
Most salespeople - no matter how experienced they are - will admit that their sales skills aren't always what they could be. While training can help, most salespeople simply don't have the time to perfect their craft in a formal way. - 04/15/2015

Workforce Management Market Set to Explode
This expansion will also help in the development of new functionality and keeping costs under control. While companies will look to the cloud for cost-effective measures to drive better access to technology, that doesn't mean every contender will del… - 04/15/2015

Customer Support Software Providers Need the Best in Customer Support
There's an old adage about how the cobbler's children have no shoes, an adage which essentially means that some people provide excellent products and services to the outside world, but don't usually provide these things internally. The customer suppo… - 04/15/2015

How IoT Will Impact Product Design, Marketplace Expectations
The rise of the Internet of Things will require businesses to fundamentally rethink how they design, engineer, manage, and operate their products and organizations. - 04/14/2015

What's Next in Customer Experience
The preoccupation with improving the customer experience by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is customer experience management officer or some variation on the title. And, as … - 04/14/2015

TMC Names CUSTOMER Top 50 Teleservices Outsourcing Award Winners
Each spring for three decades, TMC has delivered via CUSTOMER magazine rankings of teleservices and business process outsourcing providers. True to form, we now present the 30th anniversary edition of this program. - 04/14/2015

Six Things Inside Sales Teams Can Learn from Call Centers
I have spent a large part of my career working in the call center industry. I started out working for Accenture in the early 90s implementing call center technology for Fortune 500s, then transitioning to a managerial role at Genesys before starting … - 04/14/2015

Building the Best Contact Center Experience in 2015
Businesses are competing more than ever to achieve customer loyalty given the many options available to today's consumer. With increasing stakes and multiple channels available to reach a business, a sophisticated quality assurance program is essenti… - 04/14/2015

Outsourced Call Center Solutions
Whether they ship them overseas or keep them onshore, many companies opt to outsource their call centers to other organizations that specialize in this kind of thing. Here's a sampling of what a few companies in the outsourced call center solutions s… - 04/14/2015

TMC Labs Deems TeamSupport Enterprise a Solid Value
The goal of TeamSupport Enterprise is to allow organizations to holistically help customers by interconnecting support tickets in a manner that gives businesses high-level visibility with regards to customer interactions. The company believes this is… - 04/14/2015