CRM: It's Getting Better All the Time Remembering the 'Optimization' Part of Workforce Optimization Feedback from Customers Can Improve Workforce Management

Featured Stories

How Virtual Reality is Changing the Buying Experience
Organizations that can engage customers and prospects, the thinking goes, get more than a one-time purchase from those customers. They can win customer loyalty - meaning additional business in the long term both from those individuals and, potentiall… - 08/25/2016

CUSTOMER, TMC Reveal Speech Technology Excellence Award Winners
CUSTOMER magazine and its parent company, TMC, are happy to announce the winners of our annual Speech Technology Excellence awards. These awards recognize companies that offer innovative and cost-saving solutions for their clients. - 08/25/2016

Compliance Solutions
This month's Roundup features companies and products that address compliance related to the contact center. - 08/25/2016

How to Make the Build, Buy, or Outsource Decision
It's been said that the secret to company growth is customer service. Just look at the success of global companies such as Nordstrom and Amazon. - 08/25/2016

Partner Duo to Help Service Providers Deliver Contact Center Solutions
Communications services providers today are challenged with finding new revenue sources. Much of this discussion centers on tier 1 CSPs, but more medium-sized and small service providers are in the same boat. One new revenue source they may not have … - 08/25/2016

Jetlore Helps Companies Make Closer Connections with Customers
Amazon and Google today dominate transactional commerce, which makes it difficult for any other brand to succeed in this realm, says Jetlore's Vice President of Market Dan Buckstaff. That's why Jetlore, a startup founded in 2011, has turned its atten… - 08/25/2016

How to Reach High-Growth Customers with In-Depth Big Data
If marketers are not focused on finding consumer segments that offer the highest growth, they are doing something wrong. These segments offer not only the chance to increase profits, but also the opportunity to develop long-term relationships with cu… - 08/25/2016

How to Design Retail Experiences for the New Shopper Brain
Retail today is in flux. By 2017, Amazon will overtake Macy's as the largest clothing retailer in the U.S. Sears is sinking a half a billion dollars into its click and collect model to bring shoppers back to the store. It seems every day another trad… - 08/25/2016

Calabrio CEO Emphasizes the Importance of Work & Play
CUSTOMER magazine has been reporting about workforce optimization company Calabrio for some time now, but we wanted to find out more about the company's leader, Tom Goodmanson. Below is an excerpt of our recent conversation with him, during which he … - 08/25/2016

APIs: Making Customer Engagement Easier than Ever
When Ytel recently launched its message360° API that would allow the integration of voice, text, email, and even direct main communication into any web-based applications, it did so with the intent of not only increasing opportunities for its custome… - 08/25/2016