Customer Service Software Launches on CustomerZone360 Inside Sales Lead Management Launches on CustomerZone360 CRM: It's Getting Better All the Time Remembering the 'Optimization' Part of Workforce Optimization Feedback from Customers Can Improve Workforce Management

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Dealing with the Power Outages in Arizona
The monsoon season in Arizona brings with it some very scary flash floods that are biblical in nature, but that scenario was multiplied recently with dust storms that wreaked havoc on residents in Phoenix and surrounding areas. The dust storm caused … - 08/01/2014

Don't Lose Your Prospect Once They Pick Up
Even if you have the best predictive dialing system out there, you're always in danger of losing the client if your rep says the wrong thing. - 08/01/2014

What Makes Some Telemarketing Operations Better Than Others
The six basic principles of telemarketing success include defining the objective, setting goals, forecasting and budgeting, creating scripts, training properly, and monitoring results. - 08/01/2014

Three Ways Inside Sales Staff Can Stay Energized in the Summer
Inside sales, as with writing, requires discipline and internal motivation. "Making sales" doesn't happen on its own. - 08/01/2014

Four Questions to Ask When Outsourcing Inside Sales
Outsourcing can be a great way to maximize leads and supply cost-effective sales staff, which is why many businesses employ outside staff for inside sales. - 08/01/2014

Proper Use of Predictive Dialer Can Boost Efficiency, Profitability
When revenue depends on an effective outbound campaign, the predictive dialer makes a significant impact on the cost per call, productivity and overall outcomes. - 08/01/2014

Inside Sales Efforts Secrets to be Revealed in Coming Webinar
VanillaSoft, the industry's leader in software for sales by phone, has put together a webinar titled "How to Transform Your Inside Sales Efforts from Ho-Hum to Heck Yeah!" to address those issues and help those struggling to "close the deal". - 07/31/2014

IDC Studies Customer Support Software in Manufacturing Value Chains
The customer experience is becoming a major part of B2B eCommerce and customer support software, and manufacturing is no exception. - 07/31/2014

Process Improvements in the Contact Center Require Embracing Innovation
Most organizations seem to know instinctively that innovation is the lifeblood of a successful business. Various studies have found that as many as 90 percent of executives count innovation as one of the most important factors in success. We live in … - 07/31/2014

Integration and Flexibility Vital in the Digital Age
A constantly evolving technological climate, coupled with rising customer expectations, has made it difficult for businesses to deliver content reliably and engagingly. Research firm Gleanster conducted a survey and found that, for 62 percent of bran… - 07/31/2014