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Crafting Call Center Scheduling with WFM
Workforce management (WFM) software is crucial to creating an environment for success in your call center. Applied appropriately and the results will …
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Quantiphi Integrates Google Cloud's Contact Center AI
Quantiphi Inc. has integrated Google Cloud's Contact Center AI solution with its own offering.
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Proven Techniques to Engage Survey Respondents
Most businesses rely on surveys to gauge the opinions and needs of their customers, and many are finding a decline in survey response rates and low re…
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Conduit Global CCaaS Announcement Emphasizes AI
Artificial intelligence is a hot topic of conversation in the contact center world today. Just take a look at Conduit Global's recent announcement abo…
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CUSTOMER Magazine Announces Winners of the 2018 CRM Excellence Award
TMC announced the winners of their 19th Annual CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
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4 Reasons Your Amazon Affiliate Store Isn't Making Money
If you have an affiliate store with Amazon and you aren't making any money, we understand the frustration. You've put in hours of work building your s…
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How AI & NLP Are Coming Into Play in Consumer, Business Environments
Artificial intelligence and natural language process are delivering fast results for both business and consumer users.
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Randstad Survey Showcases Strengths in Multigenerational Workforce
Randstad US unveiled the results of the quarterly Randstad Workmonitor Q2 2018 report, highlighting that 9 in 10 workers prefer a multigenerational wo…
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Voxai, 128 Technology Share SD-WAN with Cloud Contact Center
SD-WAN provider 128 Technology and Voxai Solutions announced the pairing of optimized network connectivity with the Voxai Solutions vinteract cloud co…
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7 Tips for Outsourcing Your Human Resources Department
When your business starts growing and you need to hire additional talent, this is an exciting time. With more people working in your company, there is…
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