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Monet Brings WFM to Salesforce Service Cloud

Monet Software has integrated its WFM solution into Salesforce Service Cloud. Ac…

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Nine Points to Keep in Mind when Monitoring Calls

According to The Call Evaluation Model, which is a registered trademark of Resou…

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CRM for Small Business Owners

Maintaining relationships with customers and clients is essential in any field, …

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Employee Morale Slipping? Implement These Fun Changes

Letting employee morale slip can be especially dangerous in a call center. Altho…

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