CustomerZone360 Contributors

Erik Linask


Erik Linask is Group Editorial Director of TMC. During his tenure at TMC, he has supported the production and development of its print publications and, most recently, managed the day-to-day operations of the industry’s leading Web site, TMCnet, which currently serves nearly 3 million unique monthly visitors. Currently, he oversees TMC’s four print publications as well as TMCnet, and covers a wide range of topics in the IP Communications and Information Technology arenas, including his blog, Convergence Corner, on TMCnet.

Prior to joining TMC, Erik was Managing Editor at Global Custodian, an international securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.


Latest Articles

Five9's Bracket Challenge Highlights Shifting Contact Center Priorities 05/24/2023
Pegasystems Rides the Generative AI Wave 05/23/2023
The Marketing Conundrum: Budget Constraints and the Rise of Generative AI 05/22/2023
The Future of Work: A Skills-based Flex Economy 10/20/2021
If Your Customers Can't Reach Your Agents, They Won't Be Customers For Long 09/01/2021
Speech Technologies and the Impact on CX 04/23/2021
The Evolution and Acceptance of Speech Technologies 04/23/2021
NICE inContact Meets Contact Center Agility and Intelligence Needs Head On with Latest Release 10/16/2020
CoreDial Makes Contact Center Management Easier with New WFM Capabilities 07/08/2020
As eCommerce Thrives, Digital Innovation is a CX Must 07/07/2020
How Customer Service Organizations Can Successfully Implement Teleworking 04/29/2020
Altitude Software Says Video is the Rising Star in Customer Experience 04/28/2020
Airship Enabling High-Impact Customer Engagement During COVID-19 Pandemic 04/07/2020
Sitel Migrates to Teleworking, Hiring 10,000 New Associates 04/02/2020
CCaaS Consultant Cloudlinx Joins Edify Channel to Drive Future of Work Initiatives 03/31/2020
Sytel Enables Fully Functioning Contact Center for Teleworkers over the Weekend 03/30/2020
Serenova, Lifesize Merge, More to Come? 03/11/2020
Why Unified Communications Needs to Include Contact Centers 02/28/2020
InMoment Acquires MaritzCX to Create Future of Work and CX Powerhouse 02/27/2020
Future of Work Speaker: The Problem with AI Assistants is They're Not Human Enough 02/12/2020
ITEXPO Speaker Thrio: Customers Comparing CX Across Markets, Changing the Competitive Dynamic 02/11/2020
Turning Hold Times into Positive Customer Experiences 11/13/2019
The Impact of Poor Customer Experience on Your Bottom Line 11/13/2019
Edify Labs Wins $10 Million in Funding to Transform the Contact Center Market 10/01/2019
Five9's Continued Success Shows Cloud and AI are the Future of Work 08/01/2019
Constant Contact Leverages Glance Networks' Visual Engagement to Transform Service Centers into a Revenue Centers 06/18/2019
Effective Contact Center Operations Begins with Analytics 02/28/2019
Using AI to Deliver Customer Care in a Digital World 02/25/2019
Why Cloud is the Path to Modernizing Your Contact Center 02/20/2019
Building Contact Center Solutions for Modern Businesses 12/13/2018
Contact Center Update: Catching Up With Noble Systems, Part 1 12/05/2018
Employee Advocacy. Does It Work? 01/19/2018
Artificial Intelligence Marks the Genesys of Knowledge Entrepreneurs 07/06/2017
Social Media is More Than Making Bird Noises 03/06/2017
Why Verizon Failed Despite Hiring Customer-Friendly Agents 10/20/2016
APIs: Making Customer Engagement Easier than Ever 08/25/2016
Why Rich Media Proofing is the Key to Marketing Efficiency 06/17/2016
CUSTOMER, TMC Announce Outsourcing Award Winners 05/23/2016
How Mad Marketers are Shaping Influence 05/23/2016
TMC, CUSTOMER Announce 2016 MVP Quality Award Winners 03/30/2016
Why Automation Isn't Replacing Live Agents 01/21/2016
Why Call Centers Suck 10/26/2015
Mobile is the Next Frontier in Customer Service 08/31/2015
Does Best Buy Understand Customer Value? 08/17/2015
TMC Names CUSTOMER Top 50 Teleservices Outsourcing Award Winners 04/14/2015
Avaya and Google: WebRTC is Ready 04/14/2015
TMC Reveals 2015 CUSTOMER MVP Quality Award Winners 03/18/2015
App Development is the New Customer Engagement Front Line 03/18/2015
With Quisbee, CafeX Brings WebRTC-based Customer Engagement to All Businesses 01/12/2015
Wearables, Marketing & the Customer Experience 12/11/2014
TMC Announces Winners of the CUSTOMER Experience Innovation Awards 12/11/2014
Social CRM Isn't an Option 09/25/2014
WebRTC Expo IV Final Thoughts 07/24/2014
Unified Experience is Key to Brand Loyalty 06/01/2014
NFL Looking to Score Big with the In-Stadium Fan Experience 05/15/2014
Networks + Customers = Opportunity 04/17/2014
TMC Announces Winners of Top 50 Teleservices Agency Awards 04/17/2014
The Lync Between Customers and Contact Centers 03/18/2014
2014 CUSTOMER MVP Quality Awards 03/18/2014
Turning Employees into Loyal Team Members 03/18/2014