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Zappix and OP360 Create Seamless Self-Service Experiences
Zappix and OP360, in a new partnership, bring together their expertise to address the evolving customer experience demands.
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TDCX Announces New AI Consulting Arm
Customer experience solutions provider TDCX announced the launch of its AI consulting arm, TDCX AI.
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UK Customers Abandon Merchants That Lack Favorable Shipping Options
E-commerce shipping solutions companies ShipEngine and ShipStation recently published a guide titled, "Exploring the Nuances in Ecommerce."
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Taking Sales Communication to the Next Level: Pipedrive Debuts Advanced Call Center Integrations
Pipedrive announced the launch of two new advanced integrations with CloudTalk and JustCall to streamline sales communication and make business calls …
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TCN Enhances Consent Tracking Feature to Help Debt Collectors Succeed with SMS Communications
Cloud-based call center platform provider TCN, Inc. has announced SMS Consent Tracking feature enhancements to its flagship platform, TCN Operator.
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Solutions from Yellow.ai Now Available on the Genesys AppFoundry
Yellow.ai's dynamic generative and conversational AI solutions have joined the Genesys AppFoundry marketplace.
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Google Cloud Welcomes Teneo.ai as Partner, Launching Innovative Conversational IVR Plugin
Teneo.ai, a brand from Artificial Solutions and innovator in the field of AI, joined the Google Cloud Partner Advantage Program as a technology partne…
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Jabra Engage AI Integration Elevates Sentiment Analysis in Content Guru's Storm Platform
Content Guru is elevating the capabilities of its storm platform with the integration of the sentiment analysis software Jabra Engage AI.
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Five9 and Mutare Join Forces to Strengthen Voice Threat Defense
Mutare launched its Voice Traffic Filter, making it easy for contact centers to integrate a solution that eliminates unwanted phone calls with the Fiv…
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Hootsuite Announces Enhanced Inbox to Help Brands Address Social Media Private Messaging
Hootsuite has developed an Enhanced Inbox resource to enable timeless and seamless social inquiry management.
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