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5 Essential Elements of an Effective Workplace Wellness Program
In the contact center world, agent pay is the third reason employees leave their job, after 'being unhappy in job' (36%) and 'limited growth opportuni…
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Keeping Frontline Fast-Food Workers Connected and Supported
Employees who are engaged are more likely to improve customer relationships, with a resulting 20 percent increase in sales.
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At the Intersection of AI and CX, Unified Office Introduces Next Generation Sentiment Analysis Solution
Summary: Unified Office , Inc. announced at ITExpo its next-generation sentiment analysis offering. Unified Office has greatly enhanced its Total Conn…
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Phonexa Offers Benefits Through Revamped Partnership Program
Phonexa announced the launch of its revamped Partnership Program to help clients accelerate revenue growth opportunities and marketing through technol…
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Pro and Contra of Using AI for Customer Support in Online Casinos
The spread of the use of artificial intelligence in various services puts a choice for many businessmen whether to switch to AI for customer support s…
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Is There a Disconnect Between Company and Customer Perceptions of Self-Service?
Consumers say they want more self-service options, yet only 15 percent of consumers expressed a high level of satisfaction with the tools provided to …
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ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud
ConneXio is leveraging AI, voice recognition, web3 and blockchain technologies, among others, looking to unseat some of the contact center industry's …
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Sprinklr Customer Experience Management Platform Available in Google Cloud
Sprinklr has made its unified customer experience management platform, Unified-CXM, available in the Google Cloud Marketplace. The platform uses AI to…
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MoEngage Adds WhatsApp Integration
MoEngage has announced the launch of a new Whatsapp business integration for enterprises.
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3 Ways to Verify Your Customers
Customer verification is crucial for any financial establishment and its existing customers. Failure to do so can lead to financial losses, data breac…
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