Latest News
VIEW ALL
TMC Labs Recognizes Winners of 2019 CUSTOMER Innovation Award
TMC Labs recognizes innovators in the Customer Experience space who are helping organizations future-proof their businesses while maximizing customer …
Read More
Airship Enabling High-Impact Customer Engagement During COVID-19 Pandemic
Airship is giving its web notification solution to businesses free to manage customer engagement and experiences during the coronavirus crisis.
Read More
UK-based AI Company Introduces CoronaBot to Handle Basic Call Center Queries
The need for effective, timely customer support is always present, but during times of global emergencies, the need becomes even more urgent. Most cal…
Read More
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way - a Weekly Update (Week Two)
Tips from a customer experience CEO on how to keep maintain high levels of customer service during the COVID-19 crisis.
Read More
CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards
TMC announced the winners of the 2019 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.
Read More
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way - A Weekly Update (Week One)
In the face of an unprecedented teleworking environment due to COVID-19, how can business leaders guide their teams to success in uncertain times?
Read More
Sitel Migrates to Teleworking, Hiring 10,000 New Associates
Contact center outsourcing firm Sitel has transitioned its workforce to remote technologies and is hiring 10,000 new associates during the COVID-19 cr…
Read More
Call Center Agents on the Front Lines in Coronavirus War
Call center agents are increasingly fearful for their health and safety as they are forced by employers to work in crowded buildings during the COVID-…
Read More
US Call Center Workers in Crowded Buildings Terrified of COVID-19 Spread
Call center workers throughout the U.S. are sounding the alarm about being forced to work in crowded buildings with little or no precautions being tak…
Read More
CCaaS Consultant Cloudlinx Joins Edify Channel to Drive Future of Work Initiatives
CCaaS consultant Cloudlinx has joined the Edify channel program to bring its customers an AI-driven contact center solution with unified business comm…
Read More
