Latest News
VIEW ALL
LiveVox Offers Easier Application Access with SmartStart Program
To help customer service access valuable applications without delay, LiveVox has launched the SmartStart program to offer immediate support.
Read More
Dominos Brings Social Media Customer Support into the Contact Center
Giant pizza chain Dominos recently took steps to improve the integration between social media and the call center. The company recently announced that…
Read More
Khoros Introduces Contact Center Enhancements with Autumn Innovation Release
Khoros, a leader in customer engagement solutions for businesses and enterprises, has announced new contact center capabilities to meet the new demand…
Read More
Top 5 largest technology companies and which startups to keep on eye on in 2022
Technology companies have become a dominant driver of economic growth, consumer preferences and financial markets. For example, the largest technology…
Read More
Watson Assistant Uses AI to Drive Better Customer Engagement
Last month, IBM announced new updates to Watson Assistant, the company's intelligent virtual agent, to help businesses leverage AI and natural languag…
Read More
Moving Past an Outdated Perception of Chatbots
Chatbots have a maintained reputation for being ineffective and underdeveloped, but deserve new attention after years of fine-tuning.
Read More
What to Look for When Deciding on a Collection Agency
There's certain things that happen to every entrepreneur. Your first big sale, the first time one of your clients recommends you to someone else… and …
Read More
Best Practices for Law Firm Customer Service
Customer service isn't an easy aspect of any business. In fact, it can be one of the hardest areas to perfect, whether it's your primary offering or o…
Read More
All Eyes on Thankful as AI Platform Raises $12M in Series A Funding
Venice, Calif-based Thankful, an AI customer service platform that takes services to the next level, is quickly gaining attention as it just announced…
Read More
CUSTOMER Magazine Announces Recipients of the 2021 Customer Experience Innovation Awards
TMC announced today the winners of 2021 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.
Read More
