Latest News


NEC and T-Metrics Collab on Seamless On-Premises Contact Center Solution

By: Greg Tavarez    2/1/2023

NEC and T-Metrics are in an alliance that provides maximum control over the ability to deliver seamless contact center experiences within an on-premis…

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Your Customer Support Solution's Chatbot May Be Putting Off B2B Buyers

By: Tracey E. Schelmetic    1/31/2023

AI conversation automation company Conversica Inc. announced the findings of a new survey titled, "Chatbot Experience: How Satisfied Are Enterprise Bu…

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ICC Provider Five9 Recognized Among Aragon Leaders

By: Greg Tavarez    1/30/2023

Five9 is named a leader for its strengths in omnichannel, no-code IVA development, full support for digital and voice channels.

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Experian Highlights 2023's New Fraud Initiatives for Scammers

By: Tracey E. Schelmetic    1/27/2023

This year's annual predictions from Experian show that fraudsters will use new deception techniques to outsmart businesses and deceive consumers.

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Capacity and Textel Bring Conversational AI to SMS

By: Greg Tavarez    1/27/2023

Capacity acquired Textel to optimize the customer experience by extending an AI-enabled, two-way SMS feature to the Capacity customer base. Capacity i…

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Digital-Native Merchants Need an Appropriate Customer Service Strategy

By: Special Guest    1/23/2023

Whether relying on internal staff or a well-resourced BPO, digital organizations should examine several concepts to deliver exceptional customer exper…

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Salesforce Adds New Technology to Salesforce for Retail to Accelerate Time to Value

By: Tracey E. Schelmetic    1/20/2023

Salesforce recently announced innovations to help retailers grow and optimize advertising sales, gain a single view of transactions across digital and…

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Upscale Grocery Chain, The Fresh Market, Implements VoCoVo Telephony Headsets for Employees

By: Tracey E. Schelmetic    1/20/2023

Specialty grocer The Fresh Market recently implemented UK-based VoCoVo's lightweight wireless headsets with telephony abilities in 44 stores as it con…

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Deltapath Customers Gain 360-view of Customer Journey

By: Greg Tavarez    1/19/2023

Deltapath launched Deltapath for Salesforce CTI Integration on Salesforce AppExchange, empowering customers with a 360-degree view of the caller.

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Sprinklr Announces Partnership with Samsung Commercial Display Division for Digital Signage

By: Tracey E. Schelmetic    1/19/2023

Unified customer experience management platform company Sprinklr has announced that it is now an official Software Partner for Samsung's global displa…

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