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AI and NLP Being Used to Improve Healthcare Customer Service
The healthcare industry suffers in the customer care department, with a large number of callers hanging up out of frustration. AI and NLP are increasi…
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Madison, Wisconsin to Expand Alternative Community Emergency Services
Municipal call centers are frequently being utilized to offer mental health care in emergency situations. Some regions are putting together Mental Hea…
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Survey Finds Contact Center Agents Need Resources to Avoid Burnout
New research from Lucidworks finds contact center agents would like more mental health resources to maintain positive work performance.
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NICE Partners with First Orion for Branded Calling and Call Authentication
The scourge of unauthorized robocalls has led to an epidemic of consumers who simply don't pick up calls, fearing they'll be pitched an extended car w…
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Amica Insurance Partners with Hi Marley for SMS Support
Rhode Island insurance agency Amica selected SMS platform provider, Hi Marley, to provide customers with texting capabilities for policy inquiries.
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Zendesk, Agillic Release Plug-and-Play CRM Solution
Zendesk and Agillic launched a CRM application to offer complete control over targeted marketing campaigns, enabling more personalized customer servic…
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Genesys to Make Debut On Google Cloud
It was only a matter of time before contact center solutions provider Genesys linked up with one of the biggest cloud providers to take its offerings …
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Dialpad and Zoho Launch Co-Developed CRM Integration
Cloud communications company Dialpad recently announced the launch of a new CRM integration created in collaboration with CRM software developer, Zoho…
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What role does photo content play in e-commerce?
Approximately 21.8% of the world's population buys goods online. This equals 1.66 billion people. During the Covid-19 pandemic, shoppers around the gl…
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Future Retail Introduces New Evidence for Amazon Legal Battle
Indian-based Future Retail submitted new evidence to the Competition Commission of India (CCI) for an ongoing legal battle with e-commerce giant, Amaz…
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