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NICE inContact Meets Contact Center Agility and Intelligence Needs Head On with Latest Release
NICE inContact leverages AI and machine learning to deliver new actionable intelligence for better customer engagement.
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Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold?
The availability of massive amounts of data is changing how contact centers define and implement their customer experience and engagement strategies u…
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Balto Boasts $10M Series A
This week, Balto, a provider of Al-powered real-time guidance for contact centers, announced the close of its Series A round of funding, with investme…
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How Different Businesses Are Affected By The Pandemic
As soon as the World Health Organization (WHO) declared that the coronavirus outbreak was a pandemic, it became clear that businesses will be affected…
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H&M Using Nuance Virtual Assistants for Live Chat on Google Search & Maps
Improving customer engagement capabilities has been a critical focus for businesses, especially during COVID-19, with spikes in calls to contact cente…
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How Technology can Dramatically Improve Customer Services in the Banking Industry
Customer experience is a key to success and competitive differentiator not only for banking but across all industries. In this digital era of life, op…
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When Things Get Tough, the Tough Get Going: Contact Center Transformation in an Age of Disruption
Nearly every large enterprise and government agency has a dramatic story about shifting their contact center workforce to a work-from-home (WFH) model…
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Call Center Operations Complicated by Robocalls
Ever wonder why the volume of automated outbound calls (a/k/a "robocalls") has escalated so fiercely in recent years? One reason is that the technolog…
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Cresta Announces Amazon Connect Integration
Cresta announced the Cresta AI platform integration with Amazon Connect. Amazon Connect users can now access personalized real time coaching via the A…
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How a Software Company has Streamlined National Police Checks in Australia
Every great company is built on the back of great employees. Employers know that and that is why they're keen on hiring the best talents. These are em…
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