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Five9 and Invoca Solution Offers Pre-Call Insights

By: Greg Tavarez    3/29/2023

PreSense combines the power of Five9 Intelligent CX Platform with Invoca's conversation intelligence technology to give contact center agents visibili…

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CUSTOMER Magazine Announces Winners of 3rd Annual Voice Technology Excellence Awards

By: CustomerZone360 News    3/29/2023

The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend.

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Verneek Co-Founder: One Quin Provides AI Support Unavailable on Alexa, Siri, ChatGPT

By: Greg Tavarez    3/29/2023

Verneek, known for delivering Consumer Experience AI to enterprises, launched One Quin to accurately answer personalized consumer questions through vo…

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90% of Consumers Concerned About Poor Vendor Security in 2023

By: Stefania Viscusi    3/24/2023

The majority of consumers are worried about the potential negative impact that poor vendor security could have on their lives in 2023.

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The Pros and Cons of Outsourcing for Small Businesses

By: Contributing Writer    3/24/2023

Outsourcing has become an increasingly popular business strategy for small businesses looking to streamline operations, reduce costs, and focus on cor…

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Collaborate with Revenue-Critical Teams to Drive Faster Time to Revenue in Clari's Integration Hub

By: Greg Tavarez    3/24/2023

Clari launched the Integration Hub, a centralized resource that captures and organizes revenue-critical signals from more than 40 integrated technolog…

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Digital Marketing Maturity Drives Revenue Growth

By: Greg Tavarez    3/23/2023

A survey conducted by ON24 sheds light on the digital maturity of B2B marketing in Europe, filling the data gap that has historically existed in this …

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Ensuring Remote Agents Can Be Clearly Heard Drives Innovation in Headset Technology

By: Arti Loftus    3/23/2023

Nectar and Jabra announced a development partnership and solution that integrates telemetry from the latest Jabra headsets into Nectar's Digital Exper…

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Cloudflare Steps into the Online Fraud Fray

By: Greg Tavarez    3/22/2023

Aware of the online fraud problem, Cloudflare's Fraud Detection is set to provide greater insights into online fraud threats.

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Report Finds Insurance Companies Are Realizing the Value of Investing in CX

By: Tracey E. Schelmetic    3/22/2023

Contact center solutions provider Talkdesk, Inc. recently released a new Talkdesk Research report, "Building Loyalty in Insurance Through Elevated Cus…

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