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Voya Builds on AI Chatbot Initial Success
Following its initial success from its first year after launch, Voya is focused on building out the Voya PAL chatbot experience with future enhancemen…
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2022 Contact Center Recap, Part 1: Have We Improved CX Enough to Protect Brand Loyalty?
Contact centers have progressed, but they still aren't delivering quite the level of experience customers are looking for and demand.
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Are You Handling Customer Service Wrong? Here's How To Get It Right.
Customer service is the support a business offers to customers before, during, and after their purchase. Based on the interaction with your support te…
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Verint Updates Compliance Recording Integration with Microsoft Teams
Verint Interaction Recording, which was certified for Microsoft Teams in October, helps companies manage the complexities of compliance.
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MoEngage Improves Real-Time Delivery of Multichannel Alerts
MoEngage Inform is a unified messaging infrastructure that enables brands to build and manage multichannel transactional alerts through one API.
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TMC Announces Winners of the 2022 CUSTOMER Magazine TMC Labs Innovation Award
TMC announced today the winners of the 2022 TMC Labs Innovation Award, presented by TMC's CUSTOMER Magazine.
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2022 CUSTOMER TMC Labs Winners Driving Exceptional Experiences
TMC's CUSTOMER magazine recognizes the winners of its annual TMC Labs CUSTOMER Innovation Awards. These companies are improving contact center experie…
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Call Centers Can Reduce Holiday Retail Stress with Automation
To fill service gaps, contact centers are bringing intelligent automation online to help reduce the pressure on live agents and deliver exceptional cu…
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Simplr Disrupts BPO Market with AI-enabled Platform
Simplr launched the EngageNow Suite to transform customer experience organizations into cost-efficient, revenue-generating programs that exceed custom…
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CallMiner and Zoom Deepen Customer Insights
CallMiner's new integrations with Zoom Contact Center and Zoom Phone expand the conversation types that are ingested and analyzed by the CallMiner pla…
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