Latest News
VIEW ALL
Odigo Joins Google Cloud Contact Center to Expand Global Customer Base
Odigo is partnering with Google Cloud Contact center to bring conversational AI capabilities to its customer service platform.
Read More
Appeasement is the Name of the Game for Flipping Disgruntled Customers
We all have them. None of us wants them. But, if we manage them effectively, they can turn into our strongest brand advocates. Who are they? Disgruntl…
Read More
Zerorez Atlanta Switches to Bright Pattern for Remote Agent Customer Support
Zerorez Atlanta, a carpet cleaning company based in Norcross, Georgia, offers a good case study for remote workforce management. With its previous clo…
Read More
Extending the Brand Experience Through Embedded Video: The Missing Imperative in Digital Engagement
Embedded visual communications tools support Guided CX strategies that drive positive customer experiences.
Read More
AgentSX by SupportLogic Brings 24/7 AI Coaching to Customer Service Reps
SupportLogic recently added new A.I. features to its customer service platform to help agents train in real time.
Read More
Windstream Adds Mitel's UCaaS Contact Center Solutions to Its Portfolio
Little Rock, Arkansas-based managed communications service provider Windstream Enterprise (WE recently announced that it has expanded its customer exp…
Read More
Everything You Need To Know About Casino Customer Support
Today, online casino players are not dazzled with marketing hype that gaming sites heavily invest in. they understand that for them to have a positive…
Read More
Frustration and Friction in Customer Support: Here's How One Company Solved for Both
In today's fast-paced world of on-demand services, entertainment, and products, customers' expectations have risen in regard to almost every aspect of…
Read More
The 10 Best Call Center Software in 2021
Customer support satisfaction is a big part of what call centers entail. Studies suggest that almost 33% of the customers prefer their issues to be re…
Read More
NCR Expands Digital Banking Platform with Terafina Acquisition
NCR looks to further develop its digital banking platform through the recent purchase of Terafina.
Read More
