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Infobip Announces the Availability of RCS Messaging for MNOs With New API

By: Tracey E. Schelmetic    7/19/2024

Global cloud communications platform Infobip announced that it is the first company to offer A2P RCS Messaging for North America through a new API.

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Top Retailer Uses Verint's Bot to Find Top Contact Center Talent

By: Greg Tavarez    7/19/2024

A Top 10 U.S. retailer used the Verint Interviewing Bot to reduce its hiring costs across approximately 2,000 new agent hires annually after deploying…

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Intermedia Introduces Archiving Solution for Improved Access to Contact Center Interactions

By: Tracey E. Schelmetic    7/18/2024

AI-powered collaboration solutions provider Intermedia Cloud Communications recently announced the launch of Intermedia Archiving for its omnichannel …

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Orange Cyberdefense Deploys NICE CXone to Eliminate Silos in CX Operations

By: Tracey E. Schelmetic    7/17/2024

Orange Cyberdefense recently chose NICE CXone to simplify mission-critical service operations for its customers across nine countries and sixteen site…

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Best Business Automation Solutions in 2024

By: Contributing Writer    7/15/2024

This article reviews some of the most promising business automation solutions for 2024, from affiliate marketing to digital products.

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Katana Poll Explores Consumer Attitudes Toward Chatbots

By: Tracey E. Schelmetic    7/15/2024

A new survey from Katana takes a look at customers' real sentiments towards AI-powered chatbots.

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SuccessKPI and ConnectGen Partner for CCaaS Accelerator Solution

By: Tracey E. Schelmetic    7/15/2024

Cloud-based contact center and customer experience (CX) platform provider SuccessKPI, Inc. has announced that it is partnering with fellow Amazon Web …

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TSD Partnerships, Including 2 ITEXPO Diamond Sponsors, Fuel UJET's Growth in AI-powered Contact Centers

By: Greg Tavarez    7/11/2024

To further accelerate growth, UJET announced an exclusive partnership model with its Technology Services Distributors, or TSDs: Intelisys, Avant and T…

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Teneo.ai Announces Implementation of its Technology by a Fortune 500 Company

By: Tracey E. Schelmetic    7/11/2024

Al-powered conversation platform Teneo.ai recently announced the adoption of its technology by a large client, an unnamed Fortune 500 company.

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Sinch Debuts Expanded Messaging Offering on Salesforce AppExchange

By: Tracey E. Schelmetic    7/11/2024

Earlier this week, cloud communications solutions provider Sinch announced its Sinch Omnichannel Connector on Salesforce AppExchange.

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