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NEC and T-Metrics Collab on Seamless On-Premises Contact Center Solution
NEC and T-Metrics are in an alliance that provides maximum control over the ability to deliver seamless contact center experiences within an on-premis…
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Your Customer Support Solution's Chatbot May Be Putting Off B2B Buyers
AI conversation automation company Conversica Inc. announced the findings of a new survey titled, "Chatbot Experience: How Satisfied Are Enterprise Bu…
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ICC Provider Five9 Recognized Among Aragon Leaders
Five9 is named a leader for its strengths in omnichannel, no-code IVA development, full support for digital and voice channels.
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Experian Highlights 2023's New Fraud Initiatives for Scammers
This year's annual predictions from Experian show that fraudsters will use new deception techniques to outsmart businesses and deceive consumers.
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Capacity and Textel Bring Conversational AI to SMS
Capacity acquired Textel to optimize the customer experience by extending an AI-enabled, two-way SMS feature to the Capacity customer base. Capacity i…
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Digital-Native Merchants Need an Appropriate Customer Service Strategy
Whether relying on internal staff or a well-resourced BPO, digital organizations should examine several concepts to deliver exceptional customer exper…
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Salesforce Adds New Technology to Salesforce for Retail to Accelerate Time to Value
Salesforce recently announced innovations to help retailers grow and optimize advertising sales, gain a single view of transactions across digital and…
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Upscale Grocery Chain, The Fresh Market, Implements VoCoVo Telephony Headsets for Employees
Specialty grocer The Fresh Market recently implemented UK-based VoCoVo's lightweight wireless headsets with telephony abilities in 44 stores as it con…
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Deltapath Customers Gain 360-view of Customer Journey
Deltapath launched Deltapath for Salesforce CTI Integration on Salesforce AppExchange, empowering customers with a 360-degree view of the caller.
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Sprinklr Announces Partnership with Samsung Commercial Display Division for Digital Signage
Unified customer experience management platform company Sprinklr has announced that it is now an official Software Partner for Samsung's global displa…
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