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CX Continues to Rank High in the C-Suite But How Can Contact Center Leaders Build the Business Case for Digital Transformation?

By: Matthew Vulpis    2/10/2021

Despite the chaos and uncertainty that largely defined 2020 given the pandemic - or perhaps because of it - improving the Customer Experience (CX) con…

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Lingo Chooses Lingo for Customer Service Support

By: Luke Bellos    2/9/2021

Lingo has utilized its own contact center solution to assist with heavy call volume during the pandemic.

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8 Shopify Apps That Are A Must-Have For Excellent Customer Experience

By: Special Guest    2/3/2021

Despite the many benefits that it offers, a Shopify store is not an easy thing to manage. There's a variety of processes going on that must be oversee…

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NICE's NTR-X Compliance Recording Platform Offers Security in the Work-from-Home Era

By: Tracey E. Schelmetic    2/2/2021

When much of the nation retreated into their homes in March of 2020 to try and flatten the curve of COVID-19 infections, businesses hurried to transit…

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Zendesk Delivers SMS for Customer Service Support

By: Luke Bellos    2/1/2021

As a part of Zendesk's new suite package, users will be able to utilize advanced messaging services for a more personal customer engagement.

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Medallia Enhances Remote Workforce Management with New Offerings

By: Stefania Viscusi    1/29/2021

Medallia, a provider of engagement management and experience solutions, recently announced it was rolling out new product enhancements and other integ…

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The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021

By: Matthew Vulpis    1/26/2021

We caught up with Rob Rutledge, Managing Director at Eventus Group, a CX strategy, technology and contact center managed services company based in Den…

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8x8, Verint Join Forces for Workforce Management

By: Maurice Nagle    1/25/2021

Verint and 8x8 announced a partnership introducing the integration of cloud workforce management and cloud contact center applications with a leading …

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CUSTOMER Magazine Announces Winners of 5th Annual Workforce Optimization Innovation Awards

By: CustomerZone360 News    1/22/2021

TMC announced the winners of the 2020 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.

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Nextrove Partners with AMC Technology for DaVinci iPaaS

By: Stefania Viscusi    1/22/2021

To help deliver a better experience for its users, life sciences system integrator, Nextrove chose AMC Technology as a build partner so they could har…

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