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PossibleNOW Solution Takes Aim at New Florida Telemarketing Law

By: Luke Bellos    7/23/2021

A new solution developed by PossibleNow helps call centers provide consent features that protect consumers from unsolicited inquiries.

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3CLogic Forms Strategic Partnership with ScreenMeet for ServiceNow Support

By: Luke Bellos    7/23/2021

3CLogic and ScreenMeet are combining resources to bring a full spectrum of communication features to the ServiceNow Platform.

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Reinforcing The Value of AI-Based Contact Centers In The Post-Pandemic Economy

By: Luke Bellos    7/20/2021

Artificial Intelligence should be a major focus for business leaders looking to prepare their company for the future.

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German Solar Systems Company Chooses Talkdesk as Contact Center Provider

By: Tracey E. Schelmetic    7/20/2021

ZOLAR GmbH is a Berlin-based green technology company that provides solar modules and storage systems. The company offers solar panels and cables, inv…

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Striking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX

By: Matthew Vulpis    7/20/2021

For organizations today, offering an exceptional customer experience has become an essential aspect to thriving amongst competitors in a highly compet…

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New Five9 Inference Studio Simplifies Virtual Agent Deployments

By: Luke Bellos    7/19/2021

Five9's latest enhancements make it easier for businesses to take advantage of AI-powered virtual assistants.

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Semafone Delivers PCI DSS Compliance

By: Maurice Nagle    7/16/2021

This week Semafone unveiled SecureWeb+ to deliver outsourced contact centers, merchants and in-house customer support simple, secure payments on third…

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ActivTrak Coach Aims to Manage Productivity from Anywhere

By: Luke Bellos    7/13/2021

ActivTrak has released a new coaching solution to help business leaders accurately assess employee performance from virtually any location.

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How AI Transforms The Call Centers And Bringing Them To The Next Level

By: Special Guest    7/13/2021

The Call centers market is estimated to reach a revised size of $496 billion by 2027. For the next 7-year period, it will rise to 5.9% CAGR. However, …

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75 Percent of European Contact Center Executives Don't Understand AI

By: Tracey E. Schelmetic    7/8/2021

Companies once spent a lot of time pursuing what they believed to be effective customer service. The phrase "customer service," however, recalls a pie…

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