Latest News
VIEW ALL
Customer Retention Strategy - Measure, Track & Improve
Know about the professional customer retention strategy that will help you grow your business with ease. You will learn ways to measure, track and imp…
Read More
Gnani.ai Releases New Voice Biometrics Solution armour365
Gnani.ai announced the launch of armour365, a new solution offering added protections against the rising fraud and cybercrime activity across the glob…
Read More
Semafone Files Patent Infringement Suits Over Its DTMF Masking Technology
In an era in which call centers are frequently tasked to accept customer's credit card payments over the phone, there is increased risk for misuse of …
Read More
BeyondCX By Genesys Offers Call Center Agents Emotional Training
Genesys has developed a new training program for call center agents that focuses on soft skills for a more human, emotionally aware experience.
Read More
Legion Introduces Four New Modules to WFM Solution
WFM platform provider Legion announced four new modules to help businesses analyze and automate employee-related tasks.
Read More
Proper Onboarding Practices Can Help Reduce Turnover in the Call Center Space
The call center space has notoriously high turnover rates. Proper onboarding practices can help reduce churn while ensuring new agents are engaged and…
Read More
Dialpad Announces Acquisition of Kare Knowledgeware
CX platform provider Kare Knowledgeware has been acquired by Dialpad, further enhancing the company's initiative of improving customer experiences.
Read More
NICE and Bell Canada Form Agreement to Expand CXone Availability
Customer experience solutions leader NICE has announced a new strategic agreement with Bell Canada, in an effort to expand the availability of the NIC…
Read More
Shifting Focus to Customer Experiences Can Ensure Long Term Business Success
Customer experiences should no longer be an afterthought for business development, as research has demonstrated the potential value of retaining a loy…
Read More
Enigmai to Test New WFM Business Suite in Tel-Aviv
Workforce management improvements are important in the call center. In the municipal setting this importance is even greater. Having efficient, produc…
Read More
