Latest News
VIEW ALL
Five9 and Invoca Solution Offers Pre-Call Insights
PreSense combines the power of Five9 Intelligent CX Platform with Invoca's conversation intelligence technology to give contact center agents visibili…
Read More
CUSTOMER Magazine Announces Winners of 3rd Annual Voice Technology Excellence Awards
The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend.
Read More
Verneek Co-Founder: One Quin Provides AI Support Unavailable on Alexa, Siri, ChatGPT
Verneek, known for delivering Consumer Experience AI to enterprises, launched One Quin to accurately answer personalized consumer questions through vo…
Read More
90% of Consumers Concerned About Poor Vendor Security in 2023
The majority of consumers are worried about the potential negative impact that poor vendor security could have on their lives in 2023.
Read More
The Pros and Cons of Outsourcing for Small Businesses
Outsourcing has become an increasingly popular business strategy for small businesses looking to streamline operations, reduce costs, and focus on cor…
Read More
Collaborate with Revenue-Critical Teams to Drive Faster Time to Revenue in Clari's Integration Hub
Clari launched the Integration Hub, a centralized resource that captures and organizes revenue-critical signals from more than 40 integrated technolog…
Read More
Digital Marketing Maturity Drives Revenue Growth
A survey conducted by ON24 sheds light on the digital maturity of B2B marketing in Europe, filling the data gap that has historically existed in this …
Read More
Ensuring Remote Agents Can Be Clearly Heard Drives Innovation in Headset Technology
Nectar and Jabra announced a development partnership and solution that integrates telemetry from the latest Jabra headsets into Nectar's Digital Exper…
Read More
Cloudflare Steps into the Online Fraud Fray
Aware of the online fraud problem, Cloudflare's Fraud Detection is set to provide greater insights into online fraud threats.
Read More
Report Finds Insurance Companies Are Realizing the Value of Investing in CX
Contact center solutions provider Talkdesk, Inc. recently released a new Talkdesk Research report, "Building Loyalty in Insurance Through Elevated Cus…
Read More
