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Zendesk Delivers SMS for Customer Service Support
As a part of Zendesk's new suite package, users will be able to utilize advanced messaging services for a more personal customer engagement.
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Medallia Enhances Remote Workforce Management with New Offerings
Medallia, a provider of engagement management and experience solutions, recently announced it was rolling out new product enhancements and other integ…
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The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021
We caught up with Rob Rutledge, Managing Director at Eventus Group, a CX strategy, technology and contact center managed services company based in Den…
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8x8, Verint Join Forces for Workforce Management
Verint and 8x8 announced a partnership introducing the integration of cloud workforce management and cloud contact center applications with a leading …
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CUSTOMER Magazine Announces Winners of 5th Annual Workforce Optimization Innovation Awards
TMC announced the winners of the 2020 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.
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Nextrove Partners with AMC Technology for DaVinci iPaaS
To help deliver a better experience for its users, life sciences system integrator, Nextrove chose AMC Technology as a build partner so they could har…
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CEHE Selects Empirix to Evaluate Cloud Contact Center Five9
The Center for Excellence in Higher Education (CEHE) uses Empirix solutions to help analyze the performance of Five9's cloud contact center.
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Nuance Debuts 'Digital Front Door' for Patient Engagement in Healthcare
What is a "patient engagement virtual assistant platform"? It's a way to use artificial intelligence (AI) to take an increasingly complex patient jour…
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Conversational AI Becoming an Integral Part of Messaging Platforms
Messaging platforms are becoming the de facto form of communication for many individuals and organizations. As they evolve this year, we can expect to…
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Hospital Turns to AI for Call Center Management
Due to the overwhelming demand in the healthcare industry, hospitals are using artificial intelligence and automation to help manage the massive influ…
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