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CUSTOMER Magazine Announces Winners of the 2024 Contact Center Technology Award

By: CustomerZone360 News    6/13/2024

Contact Center Technology Award winners have been chosen on the basis of their product or service's ability to help enterprise and outsourced contact …

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Talkdesk Releases Latest Version of its Global Contact Center KPI Benchmark

By: Tracey E. Schelmetic    6/12/2024

AI-based contact center solutions provider Talkdesk recently announced its latest Talkdesk Global Contact Center Key Performance Indicator (KPI) Bench…

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Verint Announces Adoption of Coaching Bots by Multinational Bank

By: Tracey E. Schelmetic    6/12/2024

Customer experience automation company Verint recently announced that a renowned multinational bank is using its Verint Coaching Bot to help its conta…

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Zoho's New Product Aims to 'Democratize' CRM for Everyone

By: Tracey E. Schelmetic    6/11/2024

CRM solutions provider Zoho Corporation recently announced the preview of its Zoho CRM for Everyone product, a new set of capabilities aimed at democr…

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Readymode iQ Tackles Modern Call Center Challenges

By: Tracey E. Schelmetic    6/11/2024

Predictive dialing solutions provider Readymode recently announced the release of Readymode iQ, its enhanced call center platform that features new di…

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Five9 and Salesforce Extend Relationship for AI Customer Experience Solution

By: Tracey E. Schelmetic    6/10/2024

CX solutions provider Five9 recently announced a new development in its 15-year collaboration with Salesforce that will deliver additional AI-powered …

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Verint Announces Top Five Bank Customer for its Open Platform

By: Tracey E. Schelmetic    5/31/2024

Customer experience (CX) automation solutions provider Verint has announced that a top five U.S. bank has chosen the Verint Open Platform to increase …

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Marchex Announces New Engagement with Luxury Auto Brand

By: Tracey E. Schelmetic    5/30/2024

AI conversational intelligence company Marchex has announced a multi-year engagement with a major international luxury automotive brand customer.

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Ada Announces New Capabilities for Upskilling its AI Agent

By: Tracey E. Schelmetic    5/30/2024

AI-native customer service automation company Ada recently announced a series of management and coaching capabilities that upskill its AI Agent and he…

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Abstrakt Partners with Intelligent Contacts for Collections Solution

By: Tracey E. Schelmetic    5/30/2024

Real-time call guidance and automated QA software solutions provider Abstrakt Corp. announced that the company now integrates with cloud contact cente…

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