customer

Latest News

VIEW ALL

AI and NLP Being Used to Improve Healthcare Customer Service

By: Laura Stotler    12/3/2021

The healthcare industry suffers in the customer care department, with a large number of callers hanging up out of frustration. AI and NLP are increasi…

Read More

Madison, Wisconsin to Expand Alternative Community Emergency Services

By: Tracey E. Schelmetic    12/2/2021

Municipal call centers are frequently being utilized to offer mental health care in emergency situations. Some regions are putting together Mental Hea…

Read More

Survey Finds Contact Center Agents Need Resources to Avoid Burnout

By: Luke Bellos    11/24/2021

New research from Lucidworks finds contact center agents would like more mental health resources to maintain positive work performance.

Read More

NICE Partners with First Orion for Branded Calling and Call Authentication

By: Tracey E. Schelmetic    11/23/2021

The scourge of unauthorized robocalls has led to an epidemic of consumers who simply don't pick up calls, fearing they'll be pitched an extended car w…

Read More

Amica Insurance Partners with Hi Marley for SMS Support

By: Luke Bellos    11/22/2021

Rhode Island insurance agency Amica selected SMS platform provider, Hi Marley, to provide customers with texting capabilities for policy inquiries.

Read More

Zendesk, Agillic Release Plug-and-Play CRM Solution

By: Luke Bellos    11/19/2021

Zendesk and Agillic launched a CRM application to offer complete control over targeted marketing campaigns, enabling more personalized customer servic…

Read More

Genesys to Make Debut On Google Cloud

By: Stefania Viscusi    11/19/2021

It was only a matter of time before contact center solutions provider Genesys linked up with one of the biggest cloud providers to take its offerings …

Read More

Dialpad and Zoho Launch Co-Developed CRM Integration

By: Luke Bellos    11/17/2021

Cloud communications company Dialpad recently announced the launch of a new CRM integration created in collaboration with CRM software developer, Zoho…

Read More

What role does photo content play in e-commerce?

By: Contributing Writer    11/17/2021

Approximately 21.8% of the world's population buys goods online. This equals 1.66 billion people. During the Covid-19 pandemic, shoppers around the gl…

Read More

Future Retail Introduces New Evidence for Amazon Legal Battle

By: Luke Bellos    11/17/2021

Indian-based Future Retail submitted new evidence to the Competition Commission of India (CCI) for an ongoing legal battle with e-commerce giant, Amaz…

Read More