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TMC Labs Recognizes Winners of 2019 CUSTOMER Innovation Award

By: CustomerZone360 Staff    4/8/2020

TMC Labs recognizes innovators in the Customer Experience space who are helping organizations future-proof their businesses while maximizing customer …

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Airship Enabling High-Impact Customer Engagement During COVID-19 Pandemic

By: Erik Linask    4/7/2020

Airship is giving its web notification solution to businesses free to manage customer engagement and experiences during the coronavirus crisis.

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UK-based AI Company Introduces CoronaBot to Handle Basic Call Center Queries

By: Tracey E. Schelmetic    4/7/2020

The need for effective, timely customer support is always present, but during times of global emergencies, the need becomes even more urgent. Most cal…

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How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way - a Weekly Update (Week Two)

By: Tom Goodmanson    4/7/2020

Tips from a customer experience CEO on how to keep maintain high levels of customer service during the COVID-19 crisis.

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CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards

By: CustomerZone360 News    4/3/2020

TMC announced the winners of the 2019 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.

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How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way - A Weekly Update (Week One)

By: Tom Goodmanson    4/3/2020

In the face of an unprecedented teleworking environment due to COVID-19, how can business leaders guide their teams to success in uncertain times?

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Sitel Migrates to Teleworking, Hiring 10,000 New Associates

By: Erik Linask    4/2/2020

Contact center outsourcing firm Sitel has transitioned its workforce to remote technologies and is hiring 10,000 new associates during the COVID-19 cr…

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Call Center Agents on the Front Lines in Coronavirus War

By: Laura Stotler    4/2/2020

Call center agents are increasingly fearful for their health and safety as they are forced by employers to work in crowded buildings during the COVID-…

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US Call Center Workers in Crowded Buildings Terrified of COVID-19 Spread

By: Laura Stotler    3/31/2020

Call center workers throughout the U.S. are sounding the alarm about being forced to work in crowded buildings with little or no precautions being tak…

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CCaaS Consultant Cloudlinx Joins Edify Channel to Drive Future of Work Initiatives

By: Erik Linask    3/31/2020

CCaaS consultant Cloudlinx has joined the Edify channel program to bring its customers an AI-driven contact center solution with unified business comm…

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