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Alorica Strengthens Latin American Footprint with New Contact Center in Paraguay

By: Greg Tavarez    5/22/2024

Alorica opened its newest contact center in Ciudad del Este, Paraguay, to support the double-digit growth the organization has been achieving year ove…

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New Genesys Survey Aims to Uncover Generational Attitudes towards AI Chatbots

By: Tracey E. Schelmetic    5/21/2024

New research from Genesys aimed to determine if preferences about AI varied depending on age of the user.

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Onvego Launches AI-Based Smart Receptionist for Call Handling

By: Tracey E. Schelmetic    5/21/2024

Conversational voice AI company Onvego recently announced plans to advance the business telephony sector with its Smart Receptionist. This AI-based ca…

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Avaya and LivePerson Partner for 'Innovation Without Disruption'

By: Tracey E. Schelmetic    5/20/2024

Avaya and LivePerson recently announced a new partnership designed to unify voice, digital and AI capabilities into a single omnichannel solution that…

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Genesys Announces New Customer Journey Management Capabilities for Genesys Cloud

By: Tracey E. Schelmetic    5/20/2024

Genesys recently announced the availability of native journey management capabilities for the Genesys Cloud platform; these seamlessly work alongside …

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Avaya Announces Enhancements to Avaya Experience Platform

By: Tracey E. Schelmetic    5/17/2024

Customer experience solutions provider Avaya recently unveiled a series of important enhancements to its Avaya Experience Platform.

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Calabrio and Avaya Expand Integration with WFM for the AXP Public Cloud

By: Tracey E. Schelmetic    5/17/2024

Workforce management solutions provider Calabrio announced integration with another solution from communications solutions provider Avaya.

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Sanas Granted Patent for Real-Time AI Accent Conversion Technology

By: Tracey E. Schelmetic    5/13/2024

Speech understanding AI technology solutions provider Sanas has announced a significant milestone with the issuance of a broad patent for its Real-Tim…

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Sprinklr Surveys Mark the Company's Entry into Customer Feedback Management

By: Tracey E. Schelmetic    5/10/2024

Unified CX management platform provider Sprinklr recently announced the launch of Sprinklr Surveys. Built on Sprinklr's Unified-CXM platform, Sprinklr…

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Marchex Announces Sentiment Suite to Analyze Customer Emotion

By: Tracey E. Schelmetic    5/10/2024

AI-powered customer interaction solutions provider Marchex recently announced the launch of its Sentiment Suite product offering across multiple appli…

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