Latest News


Roadblocks in Business Management: Why You Should Make Your Employees' Life Easier

By: Contributing Writer    1/21/2022

Many factors contribute to business failure, such as general market downturns, change in the economy or industry, CEOs and founders burning out or giv…

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Consider Attended Bots to Help Improve Workflow and Customer Retention

By: Tracey E. Schelmetic    1/20/2022

If you could improve one metric in your contact center, it would make sense to focus your energy on customer retention. Acquiring new customers is exp…

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Report Offers Advice for Improving Experiences for Federal Services

By: Luke Bellos    1/18/2022

Appreciation for proper customer service has finally gained traction in the business world. After decades of disregarding and ignoring customer sentim…

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CentrePal Establishing First Azure Data Center in the UK

By: Stefania Viscusi    1/14/2022

Microsoft Teams is used by companies across the globe to unify chat, voice, video and file sharing for in-house, virtual and remote teams. The collabo…

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Harnessing Customer Feedback for Workforce Improvement

By: Tracey E. Schelmetic    1/12/2022

Most companies understand the importance of a positive customer experience. It brings more business, return customers, word-of-mouth referrals and exp…

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Better Customer Support Starts With Training

By: Stefania Viscusi    1/7/2022

Businesses are fighting harder than ever to win over customers, and any issues regarding customer experiences can cause serious issues for brand loyal…

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Building A Stronger Marketing Campaign with AI Assistance

By: Luke Bellos    1/6/2022

After nearly two years of sluggish business growth, businesses are looking for effective ways to increase customer retention. AI-assistance marketing …

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2021 TMC Labs CUSTOMER Innovation Winners Espouse Modern Customer Support Values

By: CustomerZone360 Staff    12/30/2021

It is fitting that the winners of this year's TMC Labs CUSTOMER Innovation winners are very useful "far from home" (the Spiderman prequel to the curre…

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Ontario Government Passes "Disconnecting from Work" Legislation to Protect Employees

By: Tracey E. Schelmetic    12/29/2021

The government of Ontario, Canada has passed legislation to help teleworking employees disconnect from their work responsibilities after work hours.

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Zurich Buys AlphaChat to Boost Conversational AI Capabilities

By: Stefania Viscusi    12/28/2021

To further improve its customer service automation and digital capabilities, Zurich Insurance Group (Zurich) has announced it will acquire AlphaChat.

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