Latest News


PossibleNOW Solution Takes Aim at New Florida Telemarketing Law

By: Luke Bellos    7/23/2021

A new solution developed by PossibleNow helps call centers provide consent features that protect consumers from unsolicited inquiries.

Read More

3CLogic Forms Strategic Partnership with ScreenMeet for ServiceNow Support

By: Luke Bellos    7/23/2021

3CLogic and ScreenMeet are combining resources to bring a full spectrum of communication features to the ServiceNow Platform.

Read More

Reinforcing The Value of AI-Based Contact Centers In The Post-Pandemic Economy

By: Luke Bellos    7/20/2021

Artificial Intelligence should be a major focus for business leaders looking to prepare their company for the future.

Read More

German Solar Systems Company Chooses Talkdesk as Contact Center Provider

By: Tracey E. Schelmetic    7/20/2021

ZOLAR GmbH is a Berlin-based green technology company that provides solar modules and storage systems. The company offers solar panels and cables, inv…

Read More

Striking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX

By: Matthew Vulpis    7/20/2021

For organizations today, offering an exceptional customer experience has become an essential aspect to thriving amongst competitors in a highly compet…

Read More

New Five9 Inference Studio Simplifies Virtual Agent Deployments

By: Luke Bellos    7/19/2021

Five9's latest enhancements make it easier for businesses to take advantage of AI-powered virtual assistants.

Read More

Semafone Delivers PCI DSS Compliance

By: Maurice Nagle    7/16/2021

This week Semafone unveiled SecureWeb+ to deliver outsourced contact centers, merchants and in-house customer support simple, secure payments on third…

Read More

ActivTrak Coach Aims to Manage Productivity from Anywhere

By: Luke Bellos    7/13/2021

ActivTrak has released a new coaching solution to help business leaders accurately assess employee performance from virtually any location.

Read More

How AI Transforms The Call Centers And Bringing Them To The Next Level

By: Special Guest    7/13/2021

The Call centers market is estimated to reach a revised size of $496 billion by 2027. For the next 7-year period, it will rise to 5.9% CAGR. However, …

Read More

75 Percent of European Contact Center Executives Don't Understand AI

By: Tracey E. Schelmetic    7/8/2021

Companies once spent a lot of time pursuing what they believed to be effective customer service. The phrase "customer service," however, recalls a pie…

Read More