Latest News


Voya Builds on AI Chatbot Initial Success

By: Greg Tavarez    12/7/2022

Following its initial success from its first year after launch, Voya is focused on building out the Voya PAL chatbot experience with future enhancemen…

Read More

2022 Contact Center Recap, Part 1: Have We Improved CX Enough to Protect Brand Loyalty?

By: Ross Daniels    12/5/2022

Contact centers have progressed, but they still aren't delivering quite the level of experience customers are looking for and demand.

Read More

Are You Handling Customer Service Wrong? Here's How To Get It Right.

By: Contributing Writer    11/28/2022

Customer service is the support a business offers to customers before, during, and after their purchase. Based on the interaction with your support te…

Read More

Verint Updates Compliance Recording Integration with Microsoft Teams

By: Tracey E. Schelmetic    11/28/2022

Verint Interaction Recording, which was certified for Microsoft Teams in October, helps companies manage the complexities of compliance.

Read More

MoEngage Improves Real-Time Delivery of Multichannel Alerts

By: Greg Tavarez    11/22/2022

MoEngage Inform is a unified messaging infrastructure that enables brands to build and manage multichannel transactional alerts through one API.

Read More

TMC Announces Winners of the 2022 CUSTOMER Magazine TMC Labs Innovation Award

By: CustomerZone360 News    11/18/2022

TMC announced today the winners of the 2022 TMC Labs Innovation Award, presented by TMC's CUSTOMER Magazine.

Read More

2022 CUSTOMER TMC Labs Winners Driving Exceptional Experiences

By: CustomerZone360 Staff    11/18/2022

TMC's CUSTOMER magazine recognizes the winners of its annual TMC Labs CUSTOMER Innovation Awards. These companies are improving contact center experie…

Read More

Call Centers Can Reduce Holiday Retail Stress with Automation

By: Tracey E. Schelmetic    11/16/2022

To fill service gaps, contact centers are bringing intelligent automation online to help reduce the pressure on live agents and deliver exceptional cu…

Read More

Simplr Disrupts BPO Market with AI-enabled Platform

By: Greg Tavarez    11/11/2022

Simplr launched the EngageNow Suite to transform customer experience organizations into cost-efficient, revenue-generating programs that exceed custom…

Read More

CallMiner and Zoom Deepen Customer Insights

By: Greg Tavarez    11/11/2022

CallMiner's new integrations with Zoom Contact Center and Zoom Phone expand the conversation types that are ingested and analyzed by the CallMiner pla…

Read More