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Verint Digital-First Engagement Delivers 271% ROI
Through customer interviews and financial analysis, Forrester found that Verint customers realize a 271 percent ROI with a payback period of less than…
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Zendesk Announces New Solutions for Call Center Triage
Zendesk introduced Intelligent Triage and Smart Assist, new AI solutions designed to help contact centers triage customer support requests automatical…
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Happy Employees, Happy Customers
The right contact center solution can increase employee satisfaction, also driving customer experience and satisfaction.
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Carbyne Investment Accelerates 911 Infrastructure Modernization
Carbyne raised $56 million in Series C funding to accelerate the digital transformation of mission-critical operations and government service centers …
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Barry Callebaut Bolsters Customer Experience with Vonage
Barry Callebaut selected the Vonage Contact Center for Salesforce solution to help optimize customer communications and enhance its operations.
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Sharp NEC Display and Guise AI Partner for Solution That "Sees" In-Person Customers
Sharp NEC Display Solutions partnered with Guise AI to launch a computer vision solution to produce sharper audience insights and improved customer ex…
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Modern Call Center Technological Trends
Even today, more than 50% of the people complain about the inefficient and unsatisfactory response they get from call centers. The arrival of the pand…
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Use of AI to Improve Customer Experience
Thousands of operators are hired to give instructions to the customers over the phone. More than 50% of these issues can be resolved through simple in…
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Five9 CX Marketplace Adds Aceyus Data Management Platform
Aceyus VUE is now available in the Five9 CX Marketplace for contact center deployment.
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Texas Certifies Ivy Chatbot Technology for Higher Education Institutions
Ivy earned provisional status certification under the Texas Risk and Authorization Management Program.
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