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Nation's 911 Call Centers Struggle to Maintain Appropriate Staffing Levels

By: Tracey E. Schelmetic    7/29/2021

While the nation grapples with a shortage of restaurant workers during the ongoing COVID-19 pandemic, another kind of worker is reaching critical shor…

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How to Build your own customer service website in these 6 Steps

By: Special Guest    7/27/2021

Have you finally decided to stop working for a boss and step into the light of being your own boss. Congratulations! Whether you have your own company…

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3 Fun things to do with your customer service team after returning to the office

By: Special Guest    7/27/2021

Finally, the end of the pandemic is near. After two years of working at home or at flex work stations, it's time to go back to the office. But don't e…

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PossibleNOW Solution Takes Aim at New Florida Telemarketing Law

By: Luke Bellos    7/23/2021

A new solution developed by PossibleNow helps call centers provide consent features that protect consumers from unsolicited inquiries.

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3CLogic Forms Strategic Partnership with ScreenMeet for ServiceNow Support

By: Luke Bellos    7/23/2021

3CLogic and ScreenMeet are combining resources to bring a full spectrum of communication features to the ServiceNow Platform.

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Reinforcing The Value of AI-Based Contact Centers In The Post-Pandemic Economy

By: Luke Bellos    7/20/2021

Artificial Intelligence should be a major focus for business leaders looking to prepare their company for the future.

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German Solar Systems Company Chooses Talkdesk as Contact Center Provider

By: Tracey E. Schelmetic    7/20/2021

ZOLAR GmbH is a Berlin-based green technology company that provides solar modules and storage systems. The company offers solar panels and cables, inv…

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Striking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX

By: Matthew Vulpis    7/20/2021

For organizations today, offering an exceptional customer experience has become an essential aspect to thriving amongst competitors in a highly compet…

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New Five9 Inference Studio Simplifies Virtual Agent Deployments

By: Luke Bellos    7/19/2021

Five9's latest enhancements make it easier for businesses to take advantage of AI-powered virtual assistants.

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Semafone Delivers PCI DSS Compliance

By: Maurice Nagle    7/16/2021

This week Semafone unveiled SecureWeb+ to deliver outsourced contact centers, merchants and in-house customer support simple, secure payments on third…

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