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Zappix and OP360 Create Seamless Self-Service Experiences

By: Greg Tavarez    6/7/2023

Zappix and OP360, in a new partnership, bring together their expertise to address the evolving customer experience demands.

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TDCX Announces New AI Consulting Arm

By: Tracey E. Schelmetic    6/7/2023

Customer experience solutions provider TDCX announced the launch of its AI consulting arm, TDCX AI.

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UK Customers Abandon Merchants That Lack Favorable Shipping Options

By: Tracey E. Schelmetic    6/6/2023

E-commerce shipping solutions companies ShipEngine and ShipStation recently published a guide titled, "Exploring the Nuances in Ecommerce."

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Taking Sales Communication to the Next Level: Pipedrive Debuts Advanced Call Center Integrations

By: Greg Tavarez    6/6/2023

Pipedrive announced the launch of two new advanced integrations with CloudTalk and JustCall to streamline sales communication and make business calls …

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TCN Enhances Consent Tracking Feature to Help Debt Collectors Succeed with SMS Communications

By: Tracey E. Schelmetic    6/5/2023

Cloud-based call center platform provider TCN, Inc. has announced SMS Consent Tracking feature enhancements to its flagship platform, TCN Operator.

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Solutions from Now Available on the Genesys AppFoundry

By: Alex Passett    6/5/2023's dynamic generative and conversational AI solutions have joined the Genesys AppFoundry marketplace.

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Google Cloud Welcomes as Partner, Launching Innovative Conversational IVR Plugin

By: Greg Tavarez    6/5/2023, a brand from Artificial Solutions and innovator in the field of AI, joined the Google Cloud Partner Advantage Program as a technology partne…

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Jabra Engage AI Integration Elevates Sentiment Analysis in Content Guru's Storm Platform

By: Greg Tavarez    6/2/2023

Content Guru is elevating the capabilities of its storm platform with the integration of the sentiment analysis software Jabra Engage AI.

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Five9 and Mutare Join Forces to Strengthen Voice Threat Defense

By: Greg Tavarez    6/2/2023

Mutare launched its Voice Traffic Filter, making it easy for contact centers to integrate a solution that eliminates unwanted phone calls with the Fiv…

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Hootsuite Announces Enhanced Inbox to Help Brands Address Social Media Private Messaging

By: Tracey E. Schelmetic    6/1/2023

Hootsuite has developed an Enhanced Inbox resource to enable timeless and seamless social inquiry management.

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