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AI Call Center Platform Replicant Closes Series A Funding Round
Replicant's platform provides virtual customer service agents that can act on behalf of a company. The idea is to skip the need to put people on hold …
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With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save
while the learning curve was steep in many cases, including making the shift to cloud-based agents and managers given work@home requirement, operators…
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Infobip Helping Brands Create More 'Moments' with their Customers
Communications platform provider Infobip launched "Moments." This new omnichannel customer engagement hub helps brands understand their customers bett…
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First Insight Enhances VoC Analytics Platform
With First Insight, businesses can meet the needs of their customers using its Voice of Customer Analytics platform. The enterprise-grade digital prod…
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Customer Support Tips For Retailers To Address The COVID-19 Situation
With the increase in the number of COVID-19 cases across the world, there has been a significant impact in the retail industry. People are hesitant to…
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New Phone Scam Has Callers Posing as COVID-19 Contact Tracers
A new phone scam spreading throughout the U.S. has callers posing as COVID-19 contact tracers to glean personal and financial information from unsuspe…
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AWS Makes AI for Call Centers Available Through the AWS Partner Network
AWS CCI has solutions for self-service, live-call analytics and agent assist, and post-call analytics, making it possible for customers to quickly dep…
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DVSAnalytics Intros WFOaaS Offering for Amazon Connect
Recently, DVSAnalytics introduced Encore Workforce Optimization as a Service (WFOaaS) specifically for Amazon Connect. This enterprise-class solution …
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Spokane Announces Effort to Streamline 911 Call Center Processes
A joint emergency call center known as the Spokane Regional Emergency Communications (SREC) center is trying to streamline the process by having the c…
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Some of the Best Ideas for an Email Marketing Campaign
Emailing is one of the most effective forms of digital marketing. Many people don't realise this and fail to include it within their marketing strateg…
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