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Cloud Contact Centre v19 Announced
The latest version of Aspect Software's Cloud Contact Centre offering has been announced. With the release of version 19, agents and supervisors are e…
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Chilean Law to Protect Contact Center Worker Rights Goes into Effect
For many companies, outsourcing contact center services such as customer support to a foreign country makes sense. It saves on labor and allows compan…
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Edify Labs Wins $10 Million in Funding to Transform the Contact Center Market
Edify Labs has won $10 million in seed funding led by First Round Capital to revolutionize the contact center industry with it WebRTC, AI, and cloud-b…
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Is Your IVR Costing You Customers?
Recently, Vonage unveiled the 2019 Vonage IVR survey, illustrating some highly interesting results. Your IVR may be a big reason you keep losing custo…
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The Future of Call Centers Relies on AI
In recent years, companies have put more focus on improving the work conditions in call centers so that agents feel more at ease and enjoy their jobs.…
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6 Digital Trends Disrupting the World of Finance
Emerging technologies in the financial world are changing the way institutions conduct their operations and engage customers. Financial organizations …
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Popular Manchester locations for your next corporate event
There's no denying that corporate events can be somewhat lacklustre and your employees and/or guests can often be left feeling like they were better o…
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The Real Return on Investing in Intelligent CX
With the emergence of new technologies addressing the improvement of Customer Experience (CX), ongoing changes to what we used to refer to as "contact…
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Nuance Adds Intelligent Engagement Services, Supports Conversational AI Innovation
Nuance announced the Nuance Intelligent Engagement Platform is making the addition of Intelligent Engagement services as well back end integrations to…
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Aceyus, Upstream Works Software Partners Integrate to Improve Customer Experience Management
Upstream Works Software Partners announced a new partnership with Aceyus, the two aim to merge actionable data with customer experience management to …
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