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Contact Center Adoption of AI on the Rise
LiveVox Holdings Inc.'s commissioned study conducted by Forrester Consulting identified the key use cases and challenges when deploying AI technology …
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CUSTOMER Magazine Announces Winners of 2nd Annual Voice Technology Excellence Awards
TMC announced the winners of the 2022 Voice Technology Excellence Awards, presented by CUSTOMER magazine.
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Customer Engagement Expectations Are Changing, Businesses Must Adapt
Cordial collected data from consumers and revealed the changes in customer engagement expectations in "The New Era of Customer Engagement" report.
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Job Interview Mistakes to Avoid
When you're looking for some of the best ways of being able to improve and ace your job interview, you have to think about some of the key ideas that …
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Unified Contact Center Solutions Provider SharpenCX Announces Partner Program
SharpenCX announced a new partner program to further its mission to deliver engaging agent and customer experiences anytime, anywhere with its agent-f…
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Lang.ai Completes $10.5M Series A
Lang.ai completed a $10.5 million Series A to help CX teams turn conversations into insights and automation.
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3 Ways Tech Can Help De-stress Your Contact Center Workforce
Tools and technologies that humanize and soften experiences with AI-infused analytics and intelligent automation, such as modern workforce engagement …
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CUSTOMER Magazine Announces Winners of the 2022 CRM Excellence Award
TMC announced the winners of their 23rd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
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Headsets.com Meets Ambitious Customer Support Goal with the Help of Vonage
The Headsets.com customer journey is marked by real-time interactions, intelligent routing (no phone trees here), and advanced data reporting.
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Contact Centers Are Experiencing Digital Growing Pains
Call centers should invest in technologies that centralize data and make it accessible and actionable to agents when and where they need it, and look …
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