Latest News


Are You Handling Customer Service Wrong? Here's How To Get It Right.

By: Contributing Writer    11/28/2022

Customer service is the support a business offers to customers before, during, and after their purchase. Based on the interaction with your support te…

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Verint Updates Compliance Recording Integration with Microsoft Teams

By: Tracey E. Schelmetic    11/28/2022

Verint Interaction Recording, which was certified for Microsoft Teams in October, helps companies manage the complexities of compliance.

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MoEngage Improves Real-Time Delivery of Multichannel Alerts

By: Greg Tavarez    11/22/2022

MoEngage Inform is a unified messaging infrastructure that enables brands to build and manage multichannel transactional alerts through one API.

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TMC Announces Winners of the 2022 CUSTOMER Magazine TMC Labs Innovation Award

By: CustomerZone360 News    11/18/2022

TMC announced today the winners of the 2022 TMC Labs Innovation Award, presented by TMC's CUSTOMER Magazine.

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2022 CUSTOMER TMC Labs Winners Driving Exceptional Experiences

By: CustomerZone360 Staff    11/18/2022

TMC's CUSTOMER magazine recognizes the winners of its annual TMC Labs CUSTOMER Innovation Awards. These companies are improving contact center experie…

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Call Centers Can Reduce Holiday Retail Stress with Automation

By: Tracey E. Schelmetic    11/16/2022

To fill service gaps, contact centers are bringing intelligent automation online to help reduce the pressure on live agents and deliver exceptional cu…

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Simplr Disrupts BPO Market with AI-enabled Platform

By: Greg Tavarez    11/11/2022

Simplr launched the EngageNow Suite to transform customer experience organizations into cost-efficient, revenue-generating programs that exceed custom…

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CallMiner and Zoom Deepen Customer Insights

By: Greg Tavarez    11/11/2022

CallMiner's new integrations with Zoom Contact Center and Zoom Phone expand the conversation types that are ingested and analyzed by the CallMiner pla…

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Klaviyo's AI Assistant Simplifies SMS Copywriting

By: Greg Tavarez    11/10/2022

Klaviyo created a new tool, SMS Assistant, that uses machine learning to simplify text message copywriting.

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BPO Giant Teleperformance Buys Recruitment Processing Outsourcing Company PSG

By: Tracey E. Schelmetic    11/10/2022

Paris, France-based outsourced call center services and BPO giant Teleperformance has acquired PSG Global Solutions for approximately $300 million.

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