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CUSTOMER Magazine Announces Winners of the 2024 Voice Technology Excellence Awards

By: CustomerZone360 News    4/19/2024

The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in an evolving and growing Voice Technology ma…

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Eventide Steps into Call Centers with NexLog DX-Series Recorders

By: Greg Tavarez    4/17/2024

Eventide Communications, a provider of public safety recording solutions, extended its reach into the call center market with the NexLog DX-Series rec…

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A Spotlight on UCaaS Success: SkySwitch Vectors 2024 and its Contact Center Insights

By: Alex Passett    4/16/2024

At SkySwitch Vectors 2024, the company's Vice President of Revenue joined an expert panel to discuss paths to success for agents and their customers.

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Gen AI Outbound Calling Solutions Provider Vodex Announces $2 Million Seed Round

By: Tracey E. Schelmetic    4/15/2024

Vodex announced last week that it raised $2 million in a seed round from Unicorn India Ventures and Pentathlon Ventures. Vodex was previously backed b…

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Talkdesk Announces Generative AI Suite for On-Premises Environments

By: Tracey E. Schelmetic    4/11/2024

AI contact center solutions provider Talkdesk, Inc. formally announced the launch of Talkdesk Ascend Connect, the company's new generative artificial …

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Verint Open Platform Integrated with Webex App Hub for Webex Contact Center

By: Tracey E. Schelmetic    4/11/2024

Customer engagement solutions provider Verint has announced an expanded partnership with cloud-based collaboration solutions provider Webex by Cisco t…

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Colleen AI Launches Voice AI Solution for Multifamily Property Management

By: Tracey E. Schelmetic    4/10/2024

Online payment AI solutions provider Colleen AI recently announced the release of Colleen Voice, a voice AI technology enabling multifamily property m…

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Emplifi Introduces 10 New AI Powered Solutions for Customer Care Automation

By: Tracey E. Schelmetic    4/10/2024

Customer engagement platform provider Emplifi recently announced 10 new AI-powered solutions designed to help social media marketing and customer care…

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Aircall Releases Aircall AI in French, German and Spanish

By: Tracey E. Schelmetic    4/9/2024

Customer communication and intelligence company Aircall recently announced the launch of its Aircall AI solution in French, German and Spanish languag…

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Customer Service Outsourcing India: PITON-Global - Leveraging Tech for 24/7 Omnichannel Support and Unmatched CX

By: Contributing Writer    4/5/2024

In today's digital-driven marketplace, the expectation for seamless, round-the-clock customer service has become the norm rather than the exception.

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