CUSTOMER NEWS
Burnout on the Line: Smarter Solutions to Combat a Growing Crisis
Burnout is draining your contact center. Discover how better training and the right tools can keep agents sharp, calm, and performing.
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VoIP Provider Zadarma Integrates Three AI Voice Agents into its PBX Platform
London-based VoIP provider Zadarma integrated three AI-powered voice assistants directly into its PBX platform, a first in Europe, according to the co…
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CUSTOMER Magazine Announces Winners of the 2025 CRM Excellence Awards
The 2025 CRM Excellence Awards recognize companies whose products and services go beyond traditional customer relationship management, encompassing th…
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The Future of CX: Mosaicx Unveils AI-Native Engage Platform
Mosaicx has launched Engage, its next-gen AI-native CX platform to drive improvements in customer engagement and experiences.
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Jabra Reviving Human Focus Amid AI Revolution in Customer Experience
Jabra looks to redefine how customer service teams make good on the promise of quality CX by combining the "what" of customer conversations, with "how…
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Branded Calling is a CX Imperative
Branded calling can protect outbound operations and significantly boost customer experience and engagement in a scam-laden world.
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Driving CX Improvements with Advanced AI Agents
the integration of agentic AI will revolutionize how organizations improve CX and cultivate stronger customer relationships.
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Voice2Me.ai Introduces Multimodal AI Agents for ServiceNow
Voice2Me's AI Agents provide multimodal customer support in 50+ languages, improving customer experience and improving time to resolution.
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The Rise of Crypto Casinos: Is This the Future of Online Gambling?
Cryptocurrency has transformed many industries and online gambling is no exception. Crypto casinos are rapidly gaining popularity, offering players fa…
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Using AI To Help You Review Your Life Insurance Policy
Life insurance is one of the most important aspects of proper financial planning. However, ensuring your policy aligns with your specific needs can be…
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Tech Revolution: The Hottest Innovations You Can't Ignore!
Technology is evolving faster than ever, reshaping industries, economies, and daily life. Staying informed about technological advancements is essenti…
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CUSTOMER Magazine Announces Winners of 2025 Product of the Year Awards
The CUSTOMER Products of the Year Award honors companies that are driving innovation across the call center, CRM, and teleservices industries.
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The Human-AI Partnership: Elevating Customer Service Without Losing the Personal Touch
How businesses can leverage AI to improve customer experiences without losing the human touch of customer interactions.
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Despite Digital Dominance, the Phone Remains a Customer Service Cornerstone
Despite the growth of digital channels, like email, messaging, and social media, traditional voice remains a critical customer interaction tool.
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Genesys Extends Customer Engagement to Social Media with New Social Listening Capabilities
Genesys is looking to help brands bridge the gap between customer sentient and the contact center with its new Genesys Cloud Social, the latest additi…
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Luware Unleashes New Teams-Integrated Contact Center
Luware has announced its Luware Nimbus Power, a next-generation contact center solution that leverages Microsoft Teams Phone extensibility.
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Why Outsourcing Technical Support Is a Game-Changer for Your Company
Technical Support Outsourcing helps businesses thrive by providing cost-effective, expert customer service that operates 24/7, allowing you to scale s…
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net2phone Launches AI Agent to Transform Customer Engagement Across Channels
net2phone has launched its new net2phone AI Agent, a sophisticated virtual agent that leverages conversational AI to manage a wide range of tasks acro…
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net2phone Launches Unveils AI Agent to Transform Customer Engagement Across Channels
net2phone has launched its new net2phone AI Agent, a sophisticated virtual agent that leverages conversational AI to manage a wide range of tasks acro…
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TMC Announces Winners of the 2024 CUSTOMER Magazine TMC Labs Innovation Award
TMC Labs Innovation Award winners demonstrate raw innovation, unique features, and significant contributions toward improving how businesses deliver q…
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Driving Innovation in Customer Engagement: The 2024 TMC Labs Customer Innovation Award Winners
The winners of this edition of the TMC Labs Customer Innovation Awards exemplify a unified theme: Advancing customer engagement through innovative, AI…
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All AI Is Not Created Equal: Why Agentic AI Is the Future of CX
RAG systems have helped improve AI reliability, but they often fall short when it comes to the complex decision-making and action-oriented tasks that …
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Future of CX Speaker Talks About Real-Time Solutions for Customer Satisfaction
Solutions like Jabra's Engage AI are designed to enhance real-time customer interactions.
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Enhancing Customer Experience through Secure Remote Solutions
Delivering exceptional customer service has become a cornerstone of successful businesses across various sectors. Today, clients expect quick, efficie…
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4 Tech-Driven Ways to Elevate Your Cleaning Business's Customer Service
Running a cleaning business doesn't always guarantee constant prosperity. You may be getting clients every so often, but it pays to know you're not th…
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NICE Inform Elite Chosen to Modernize 911 Operations for San Francisco DEM
San Francisco chose NICE Inform Elite, one of the solutions in NICE's Evidencentral platform, to boost services for residents, first responders and pa…
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New from Twilio: Linked Audiences in Twilio Segment for Amazon Redshift
Twilio recently announced the public beta availability of Linked Audiences in Twilio Segment for Amazon Redshift.
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Outbound Contact Centers are Under Pressure from Fraud and Spam
New research commissioned by Transaction Network Services (TNS) has found that contact center decision-makers are under extensive pressure to address …
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Smart Decisions in the New Year: Vivint Taps Salesforce's Agentforce
CRM solutions giant Salesforce recently announced that Vivint is leveraging Salesforce's Agentforce to augment its customer service teams and provide …
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Genesys Announces Significant Growth for its Genesys Cloud Platform
CX solutions provider Genesys announced that its Genesys Cloud platform reached nearly $1.8 billion annual recurring revenue (ARR) during the third qu…
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Sinch Makes Predictions about Customer Communication Trends for 2025
Digital customer communications cloud provider Sinch recently unveiled its top predictions for 2025.
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Integration Between Fullpath and CallRevue Improves Auto Dealerships' Customer Interactions
Automotive customer data platform (CDP) solutions provider Fullpath recently announced an integration with partner company CallRevu, an esteemed provi…
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JPMorgan Chase Announces New Virtual Call Center in Atlanta
JP Morgan Chase announced it is expanding its commitment to fostering sustainable, high-value careers in Georgia with the launch of a new virtual call…
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Wyze Labs Boosts its Customer Support Automation with LiveX AI
Smart home technology company Wyze Labs recently announced the successful results of its partnership with LiveX AI, an innovator in advanced multimoda…
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Diabolocom Chooses Ribbon Communications' DCI Solution
Networking solutions provider Ribbon Communications Inc. recently announced that Diabolocom has chosen Ribbon's high-density Data Center Interconnect …
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Significant Gaps Found in Contact Centers' WEM Strategies
This article takes a look at Frost & Sullivan's 2024 WEM Customer Perspectives global survey (conducted in collaboration with SuccessKPI), which surve…
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Conversation Intelligence, Enhanced: Calabrio Announces Acquisition of Echo AI
Workforce management solutions provider Calabrio announced its acquisition of Echo AI, a generative AI-native conversation intelligence platform.
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Peer-to-Peer Lending Company Prosper has Chosen NICE for Modern CX Improvements
Contact center and quality monitoring solutions provider NICE recently announced that Prosper, a financial services company, chose NICE technology as …
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8x8 Partners with Descope for Drag-and-Drop Identity and Access Management
Contact center platform provider 8x8, Inc. recently announced a strategic partnership with Descope.
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The Adobe Experience Platform is Now Available on AWS, and Brands are Rejoicing
Adobe and Amazon Web Services (AWS) recently expanded their official partnership to make the Adobe Experience Platform (AEP) available on AWS, enablin…
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Five9 Announces Expansion of Microsoft Teams UC Integration
Five9 announced the latest release of its Microsoft Teams UC Integration with bi-directional presence to enhance agent-expert communication and accele…
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Alvaria CX Launches New Intelligence Platform for Contact Centers
Contact center infrastructure software company Alvaria CX recently announced the launch of the Alvaria Intelligence Platform (AIP).
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Verint Adds Real-Time CX/EX Scoring Bots to Verint Open Platform
CX automation company Verint recently announced the addition of a new CX/EX Scoring Bot running in its Verint Open Platform.
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How to Use Technology to Enhance Debt Collection Strategies
The impact of technology is now spreading far and wide into every industry. Today, the debt collection industry is making optimal use of available, re…
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Cognigy Signs on as a Platinum Sponsor for Future of CX Expo 2025, Part of the #TECHSUPERSHOW
2nd Annual Event to be part of the ITEXPO #TECHSUPERSHOW in Florida
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NICE CXone Powers AUSIEX's Journey to Customer Service Excellence
AUSIEX recently implemented the NICE CXone cloud-native contact center platform to enhance its operational capabilities and customer engagement strate…
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CUSTOMER Magazine Announces Recipients of the 2024 CX Innovation Award
The Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences over a…
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A Look at ServiceNow and Five9's AI-Powered Employee and Customer Experience Platform
ServiceNow and Five9 recently announced their expanded partnership, aimed at delivering a turnkey AI-powered solution for unified end-to-end employee …
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Five9 Launches New AI Agents, Enhances its Intelligent Virtual Agents Platform
Five9 recently announced the expansion of its Five9 Genius AI suite with the launch of Five9 AI Agents, the next generation of Five9's Intelligent Vir…
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The Key to Improving Customer Experience in the Digital Age
In today's hyper-connected digital world, customer experience has become the key to modern business success. In the same way that technology has trans…
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