Alvaria CX Launches New Intelligence Platform for Contact Centers

A recent survey conducted by Deloitte found that 81% of contact center executives today plan to invest in AI for agent-enabling technologies that can help improve a.) operational efficiencies, as well as b.) the overall agent experience. It’s not just a matter of reducing the number of live calls and contacts coming into a contact center; it’s about determining customer intent and using that information to effectively meet customer needs.

Contact center infrastructure software company Alvaria CX recently announced the launch of the Alvaria Intelligence Platform (AIP). With the announcement, the company stated that it is extending its compliance and digital channel capabilities to a broader audience through a partner network.

The platform is a direct response to increasing demand for the company’s compliance, advanced AI integration capabilities, customizable workflows and digital channel integrations. It combines capabilities of both the Alvaria Advanced Outreach and CXP products while providing API integrations to partner solutions, according to Alvaria CX, which is an Alvaria company.

Alvaria CX serves industries such as financial services, healthcare, insurance and media/telecom with contact center solutions. More than 750,000 employees across 20 countries rely on Alvaria’s solutions.

By leveraging AIP, enterprise contact centers are better positioned to reach out to customers at the right time, with the right message, and at the highest compliance standards, according to the company. This helps drive customer acquisition, expand portfolios, foster retention and transform satisfied clients into brand advocates. Every stage of the customer journey is enhanced, creating lasting, value-driven relationships.

“Alvaria CX has been a leader in proactive outreach for decades, delivering highly customized solutions to the largest enterprises,” said Michael Judd, CEO of Alvaria CX. “With AIP, we are extending our proven compliance and digital channel capabilities to a broader audience through an exceptional partner network.”