CustomerZone360 Contributors

Alex Passett


Alex is a passionate writer, editor, and multimedia content advisor. He earned his Bachelor of Arts from Illinois State University in 2015, where his concentrations included English literature, Spanish linguistics, and cinema studies. Since then, Alex has managed specialized content for a live entertainment production company, an IT managed service provider, national print media, and global e-commerce.


Latest Articles

A Spotlight on UCaaS Success: SkySwitch Vectors 2024 and its Contact Center Insights 04/16/2024
Tracking the ROI of AI: A Broad Future of CX Expo Conversation, part of the #TECHSUPERSHOW Experience 02/15/2024
Exploring How AI Strategies Fit Into Marketing and Sales at Generative AI Expo 2024 02/13/2024
Now Available from Zoom: Workforce Engagement Management Suite for Contact Centers 09/26/2023
The Great Generational Shopping Divide: Feedback and Patterns of Boomers, Gen X, Millennials, and Gen Z 09/25/2023
Modern Keystones of CX Success: New Report Reviews Competitive Growth Differentiators and Trends 09/22/2023
Storyteq Acquires to Futurize Brand-Compliant Generative AI 06/21/2023
Lilt Create: An Accessible, Multilingual Writing App Powered by Generative AI 06/16/2023
Solutions from Now Available on the Genesys AppFoundry 06/05/2023 Launches YellowG Platform to Propel Enterprise Conversations 05/23/2023
Xoxoday and Workato: A Partnership to Transform Rewards and Recognition Programs 05/19/2023
Smart Marketing, with ChatGPT: Utilizing GPT-4's New Web Browsing Feature 05/18/2023
With the Integration of Zendesk Support, AgentAssist from Elevates Contact Center Efficiency 05/01/2023
Twilio Flex: Refining Digital Engagement and Contact Center Value 04/28/2023
A Story of Creative Automation: Storyteq Launches its Brand Portals Platform 04/20/2023
Improve Customer Experiences and Agent Journeys with New Offering from LiveVox and CGI 04/05/2023
Emergency Call Centers Face a Troubling Workforce Problem 04/03/2023
Newegg, New ChatGPT: Retailer Integrates AI to Improve E-Commerce Experiences 03/31/2023
Mutare Voice Traffic Filter is the Support that CCaaS Providers Need 03/30/2023
Marketers and Influencers: A New Survey with Updated Figures and Trends 03/21/2023
A New Blend of Success: Smoothie King Selects Medallia to Improve Experiences 03/21/2023
StoryStream Revisualizes e-Commerce Engagement via Live Video Shopping Solution 03/17/2023