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Mutare Voice Traffic Filter is the Support that CCaaS Providers Need

By Alex Passett March 30, 2023

From April 10-14, cybersecurity provider Mutare will collaborate with government agencies, business coalitions and private industry in a grassroots educational campaign to raise awareness of the risks associated with voice phishing, or “vishing.” This will be the inaugural Vishing Awareness Week, where the themes of “Telephone as a Threat Vector” and related voice threats will be covered thoroughly in order to educate the business community, arming it with the right resources. (Read more about this from fellow MSPToday Editor Greg Tavarez here.)

In the meantime, we’ve got additional news from Mutare: Just earlier this week, it was officially announced that the company will be expanding its arsenal on, quote, “the ongoing and intensifying fight against unwanted voice traffic plaguing businesses.” Mutare looks to achieve this via new strategic partnerships with hard-at-work Contact-Center-as-a-Service (CCaaS) providers.

“The new partnerships we have in the pipeline will supercharge our efforts to bring an end to the damaging effects of both nuisance and nefarious calls,” said Chuck French, Chief Growth Officer at Mutare. “We’re absolutely thrilled about the relationships we’re in the process of building with some of the most innovative CCaaS platforms and people in the world.”

One of the primary means through which Mutare will collab with CCaaS providers is the integration of the Mutare Voice Traffic Filter with CCaaS platforms. Given the critical nature of the voice channel in contact center infrastructures, this Voice Traffic Filter will help a great deal; its support comes in the form of reducing unwanted calls by using five layers of detailed filtration. This filtration separates wanted calls from the unwanted ones before the phone even rings, keeping the looming presence of bad actors away from hard-working agents so they, in turn, can focus on real customers with dilemmas in need of solutions.

Specifically, the layers of the Mutare Voice Traffic Filter are STIR/SHAKEN, Proprietary Dynamic DB (i.e. Database), Threat Radar, Custom Rules, and Voice CAPTCHA. With these in place, functions that administrators can take advantage of include (but aren’t limited to) selecting call handling actions via the STIR/SHAKEN Configuration Control Panel, tracking call patterns consistent with potential spam or spoof attacks, deflecting voice disruptions, Voice CAPTCHA digit controls to separate bots from human callers, and much more.

“We need to eliminate unwanted phone calls in contact centers,” French added, “and get real customers the help they need and expect. Customer satisfaction shouldn’t plummet, nor should their experiences be degraded, because of bad actors. We can truly help contact centers solve CCaaS problems with expediency.”

Edited by Greg Tavarez
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