CustomerZone360 Contributors

Greg Tavarez


Greg is a writer for TMC's family of digital properties, covering a broad range of business technologies. He brings more than 8 years of content writing and editing experience to TMC, having spent time as content producer and editor with USA Today Network and GateHouse Media. Greg earned his Bachelor of Arts in Journalism degree from the University of Arkansas at Fayetteville.


Latest Articles

Avaya's Acquisition of Edify Brings AI-Powered Workflows to Customer Experience 05/09/2024
New Report Provides Blueprint for Implementing AI in Marketing 05/03/2024
Eventide Steps into Call Centers with NexLog DX-Series Recorders 04/17/2024
Deeper Connections, Higher Satisfaction: Merkle Introduces Global Messaging Tool 04/05/2024
Calabrio's AI Summarizes Calls, Improves Agent Performance 04/05/2024
Acqueon, Cresta Partner on Collaborative AI for B2C Success 04/03/2024
FluentStream's Cloud Communication Solutions Transform Oakview Dermatology's Operations 04/01/2024
The Future of Customer Service? Vonage Integrates Generative AI into Conversational Commerce 03/27/2024
CX Analyst Steve Blood Makes Move to Five9 to Amplify CX Leadership 03/25/2024
Uniphore Doubles Down on GenAI with Powerful New Interaction Analytics Solution 03/22/2024
FedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government 03/18/2024
ZapScale's New Feature Creates a Unified View for Customer Success Teams 03/11/2024
Gupshup and Google Cloud Bring Advanced AI Chatbots to RCS 03/05/2024
Unified Office Combines Sentiment Analysis with Real-Time Alerts 02/23/2024
Companies Must Consolidate Information for Effective Customer Interactions 02/20/2024
Invest in Agents to Improve Customer Experience 02/14/2024
IDC MarketScape Crowns Future of CX Expo Speaker Verint as Leader in 2 Reports 02/07/2024
ITEXPO Keynoter Avaya's AI Platform Earns Top Spot in Industry Report 02/05/2024
Birdseye Secures $3M to Personalize Shopping with AI-Powered Customer Targeting 01/16/2024
Futureproof Your CX Strategy at Future of CX Expo 2024 01/11/2024
Genesys Cloud Secures StateRAMP Approval, Unlocks AI-Powered Citizen Experiences 12/27/2023
Future of CX Speaker NICE Sets New Standard for Smart Customer Interactions with 2023 CXone Fall Release 12/27/2023 and Future of CX Speaker Vonage Partner to Keep Travelers Informed Every Step of the Way 12/21/2023
Future of CX Expo Speaker NICE Soars Above the Competition, CXone Crowned CCaaS Leader 12/20/2023
CCaaS Boom to Break the Bank: Subscriptions Slated for $18B Mark by 2028 12/18/2023
IDC Names ITEXPO/Future of CX Expo Keynoter Genesys Leader for General Purpose Conversational AI Software 12/12/2023
Limango Future-Proofs Contact Center Operations with NICE CXone 12/06/2023
E-MetroTel Introduces InfinityOne-Powered Omnichannel Contact Center for Better Customer Engagement 12/06/2023
Picture-Perfect Posts: Hookle's New Feature Redefines Social Media Creativity for Small Businesses 12/05/2023
Future of CX Expo Speaker Verint Recognizes Excellence in Customer and Employee Engagement 12/04/2023
Strategic Leadership Boost: ITEXPO Keynoter Avaya Expands C-Suite for Accelerated Global Innovation and CX Excellence 11/20/2023
Dubai Electricity and Water Authority and ITEXPO Keynoter Avaya Spark Innovation Talks 11/16/2023
Certinia Chooses MSP Expo Platinum Sponsor Ooma to Power Up Global Call Center Experience 11/14/2023
Customer Acquisition Cost Dilemma Linked to Dark Social 11/14/2023
Supervisors Must Deploy Strategies to Keep Remote Call Center Agents Motivated 10/19/2023
Call Center Solutions Broadens Prescence with Third Center 10/12/2023
AssistGPT by eGain: The Shortcut to Effortless Customer Engagement Knowledge 10/06/2023
Unlock Customer Engagement Success with Convey's EPaaS 10/05/2023
NICE's Acquisition of LiveVox Sets New Standard in Proactive Outreach Through Conversational AI 10/04/2023
New Solution by HGS Transforms Customer Interactions with AI 10/03/2023
Bandwidth, Google and Cognigy Shake Up Contact Center AI 09/29/2023
More Enterprises Turn to CCaaS to Deliver Better Customer Interactions 09/27/2023
Cross-Channel Customer Experiences Surge through Vonage's 'Conversations for Salesforce' 09/20/2023
ITEXPO 2024 Keynoter Genesys Sees Cloud CX Platform Surpass 1 Million Users 09/19/2023
Customer Experience at the Next Level: Content Guru Integrates Google Business Messages with Storm 09/15/2023
Boost Loyalty with Sinch MessageMedia's New SMS Service 09/13/2023
Amarillo Chooses Dell Technologies' GenAI for Improved Community Service Accessibility 09/13/2023
Brevo Answers the Call for Frictionless Purchasing with Innovative CRM Solutions 09/12/2023
Neurons Launches AI Predictor for Brand Attention 08/25/2023
CallCabinet Bridges Languages by Reinforcing South African Call Recording and AI Analytics 08/21/2023
Upland Panviva and Genesys Forge Path for Omnichannel Excellence 08/17/2023
CallRail Labs Joins Forces with Small Businesses for AI Advancements 08/03/2023
Navigate Economic Turbulence through Customer Retention 07/17/2023
UseChat Rolls Out Custom Chatbots Powered by ChatGPT for Seamless Customer Support 07/12/2023
Astound and Intermedia Launch Omnichannel Contact Center Platform for Improved Customer Care 07/06/2023
Cyara Strengthens CX Transformation Portfolio with CentraCX Acquisition 07/06/2023
Sprinklr Empowers Businesses with Upgraded Generative AI Bots and a Suite of New Features 07/05/2023
Employee Experience, Cloud and AI Investments Power Enhanced Customer Experience 06/28/2023
Breaking Down Silos: Verint Launches Enterprise Experience Management 06/23/2023
CallTower Debuts Upgraded CRM Integration for Microsoft Teams 06/22/2023
Contact Centers Receive Boost via Verint's Engagement Data Insights 06/22/2023
Genesys Utilizes Generative AI to Create New Value for Customers 06/09/2023
Carbyne Powers Atlanta's Efforts to Enhance Public Safety 06/09/2023
UpdateAI Raises $2.3M to Automate Post-Sales Workflows 06/08/2023
Zappix and OP360 Create Seamless Self-Service Experiences 06/07/2023
Taking Sales Communication to the Next Level: Pipedrive Debuts Advanced Call Center Integrations 06/06/2023
Google Cloud Welcomes as Partner, Launching Innovative Conversational IVR Plugin 06/05/2023
Jabra Engage AI Integration Elevates Sentiment Analysis in Content Guru's Storm Platform 06/02/2023
Five9 and Mutare Join Forces to Strengthen Voice Threat Defense 06/02/2023
Digital Marketers Miss Out on Revenue Opportunities Without AI 05/15/2023
BT and Five9 Offer Future-Proof Route to Cloud Contact Centers 05/09/2023
Shake Shack Solidifies Brand Strength with Qualtrics XM 05/08/2023
With New Era of Customer Experience, Airship Makes Innovations to App Experience Platform 05/02/2023
Startek's Zenarate Integration Bridges the CX Gap with AI-powered Coaching 04/26/2023
Carbyne Integrates Audio Translation to APEX Platform to Save Time and Save Lives 04/24/2023
Verint and Google Cloud Collaborate to Close Engagement Capacity Gap 04/21/2023
Sangoma Enhances Customer Engagement with New CX Platform Features 04/19/2023
Future-Proof Customer Experience with New Insider Features 04/19/2023
Revamping Loyalty Programs: The Key to Fan Engagement in Sports Entertainment 04/14/2023
Spearline Acquisition Solidifies Position of Cyara's Customer Experience Assurance Platform 04/12/2023
NICE's Enlighten Actions Revolutionizes Use of Data and Generative AI 04/03/2023
SoundHound Delivers Next-Gen Voice Assistant with Generative AI 03/29/2023
Five9 and Invoca Solution Offers Pre-Call Insights 03/29/2023
Verneek Co-Founder: One Quin Provides AI Support Unavailable on Alexa, Siri, ChatGPT 03/29/2023
Collaborate with Revenue-Critical Teams to Drive Faster Time to Revenue in Clari's Integration Hub 03/24/2023
Digital Marketing Maturity Drives Revenue Growth 03/23/2023
Cloudflare Steps into the Online Fraud Fray 03/22/2023
Gaps in the Customer Service Journey Hurt Businesses 03/17/2023
Increase Brand Loyalty through Personalized Customer Experiences with Qualtrics and Five9 03/16/2023
DrivenIQ AMP-lifies Curation of Cookieless First-Party Data Audiences 03/15/2023
ChatGPT Integration Enhances GoTo Customer Engagement 03/14/2023
Vonage Boosts Video API Capabilities with AI 03/13/2023
ConverseNow Pilots Wingstop to New Heights with Voice AI 03/10/2023
Commerce Experiences Secured through F5 and Visa Partnership 03/09/2023
Build a Deeper Connection with Customers through HubSpot's AI-powered Tools 03/09/2023
LiveRamp and Adobe Collaborate to Improve Customer Data Insights 03/06/2023
LanguageLoop Engages with NICE to Transform Customer Experience with CXone 03/03/2023
Customers Pay More on Products and Services if it Means Receiving Great Customer Service 02/28/2023 and Zendesk Integration Enables AI-driven Conversational Customer Service 02/23/2023
Kyndryl Commits to Strengthening Delta's IT Infrastructure 02/23/2023