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Greg Tavarez

Tomorrow's Business Tech... Today

By Greg Tavarez

TMC

Greg is a writer for TMC's family of digital properties, covering a broad range of business technologies. He brings more than 8 years of content writing and editing experience to TMC, having spent time as content producer and editor with USA Today Network and GateHouse Media. Greg earned his Bachelor of Arts in Journalism degree from the University of Arkansas at Fayetteville.

Latest Articles

Five9 and Invoca Solution Offers Pre-Call Insights 03/29/2023

Verneek Co-Founder: One Quin Provides AI Support Unavailable on Alexa, Siri, ChatGPT 03/29/2023

Collaborate with Revenue-Critical Teams to Drive Faster Time to Revenue in Clari's Integration Hub 03/24/2023

Digital Marketing Maturity Drives Revenue Growth 03/23/2023

Cloudflare Steps into the Online Fraud Fray 03/22/2023

Gaps in the Customer Service Journey Hurt Businesses 03/17/2023

Increase Brand Loyalty through Personalized Customer Experiences with Qualtrics and Five9 03/16/2023

DrivenIQ AMP-lifies Curation of Cookieless First-Party Data Audiences 03/15/2023

ChatGPT Integration Enhances GoTo Customer Engagement 03/14/2023

Vonage Boosts Video API Capabilities with AI 03/13/2023

ConverseNow Pilots Wingstop to New Heights with Voice AI 03/10/2023

Commerce Experiences Secured through F5 and Visa Partnership 03/09/2023

Build a Deeper Connection with Customers through HubSpot's AI-powered Tools 03/09/2023

LiveRamp and Adobe Collaborate to Improve Customer Data Insights 03/06/2023

LanguageLoop Engages with NICE to Transform Customer Experience with CXone 03/03/2023

Customers Pay More on Products and Services if it Means Receiving Great Customer Service 02/28/2023

Kore.ai and Zendesk Integration Enables AI-driven Conversational Customer Service 02/23/2023

Kyndryl Commits to Strengthening Delta's IT Infrastructure 02/23/2023

Bloomreach Opens New Communication Door 02/21/2023

ACI Learning Combines Talk Show and Training 02/21/2023

Skip the Line at the Bag Check Counter: Clickatell Launches Chat 2 Pay with FlySafair 02/08/2023

Engage with Customers through QR Codes with Openscreen's All-in-One Solution 02/08/2023

NICE and Cognizant Open Door to CX Growth Opportunities 02/06/2023

Keep Customer Records Accurate through OneBill and HubSpot Integration 02/03/2023

Observe.AI Guides Agents in Real Time 02/03/2023

NEC and T-Metrics Collab on Seamless On-Premises Contact Center Solution 02/01/2023

ICC Provider Five9 Recognized Among Aragon Leaders 01/30/2023

Deltapath Customers Gain 360-view of Customer Journey 01/19/2023

Kaleyra Chatbots Make WhatsApp Business Appearance 12/30/2022

CallMiner and Zoom Deepen Customer Insights 11/11/2022

Klaviyo's AI Assistant Simplifies SMS Copywriting 11/10/2022

Gen Z Says Most Apps Underutilize Interactive Live Video Features 09/29/2022

Skip the Information Hunt with Snappy Kraken's Bidirectional Integrations 09/29/2022

Barry Callebaut Bolsters Customer Experience with Vonage 09/15/2022

NICE Recognized for Customer Engagement Capabilities 08/24/2022

Jenne CBS Expands Contact Center Portfolio with Playvox 07/22/2022

Buying Experience Enhanced as Jenne Adds Invoca's Conversation Intelligence 07/18/2022

Online Payment Fraud to Reach New Levels 07/12/2022

Chatbot Testing Valuable Across All Industries 07/05/2022

UJET Solution Earns Customer Satisfaction Ratings Win 07/01/2022

Phonexa Offers Benefits Through Revamped Partnership Program 06/14/2022

Avaya, Microsoft Deliver Avaya OneCloud Solutions on Microsoft Azure 05/10/2022