CustomerZone360 Contributors

Greg Tavarez


Greg is a writer for TMC's family of digital properties, covering a broad range of business technologies. He brings more than 8 years of content writing and editing experience to TMC, having spent time as content producer and editor with USA Today Network and GateHouse Media. Greg earned his Bachelor of Arts in Journalism degree from the University of Arkansas at Fayetteville.


Latest Articles

More Enterprises Turn to CCaaS to Deliver Better Customer Interactions 09/27/2023
Cross-Channel Customer Experiences Surge through Vonage's 'Conversations for Salesforce' 09/20/2023
ITEXPO 2024 Keynoter Genesys Sees Cloud CX Platform Surpass 1 Million Users 09/19/2023
Customer Experience at the Next Level: Content Guru Integrates Google Business Messages with Storm 09/15/2023
Boost Loyalty with Sinch MessageMedia's New SMS Service 09/13/2023
Amarillo Chooses Dell Technologies' GenAI for Improved Community Service Accessibility 09/13/2023
Brevo Answers the Call for Frictionless Purchasing with Innovative CRM Solutions 09/12/2023
Neurons Launches AI Predictor for Brand Attention 08/25/2023
CallCabinet Bridges Languages by Reinforcing South African Call Recording and AI Analytics 08/21/2023
Upland Panviva and Genesys Forge Path for Omnichannel Excellence 08/17/2023
CallRail Labs Joins Forces with Small Businesses for AI Advancements 08/03/2023
Navigate Economic Turbulence through Customer Retention 07/17/2023
UseChat Rolls Out Custom Chatbots Powered by ChatGPT for Seamless Customer Support 07/12/2023
Astound and Intermedia Launch Omnichannel Contact Center Platform for Improved Customer Care 07/06/2023
Cyara Strengthens CX Transformation Portfolio with CentraCX Acquisition 07/06/2023
Sprinklr Empowers Businesses with Upgraded Generative AI Bots and a Suite of New Features 07/05/2023
Employee Experience, Cloud and AI Investments Power Enhanced Customer Experience 06/28/2023
Breaking Down Silos: Verint Launches Enterprise Experience Management 06/23/2023
CallTower Debuts Upgraded CRM Integration for Microsoft Teams 06/22/2023
Contact Centers Receive Boost via Verint's Engagement Data Insights 06/22/2023
Genesys Utilizes Generative AI to Create New Value for Customers 06/09/2023
Carbyne Powers Atlanta's Efforts to Enhance Public Safety 06/09/2023
UpdateAI Raises $2.3M to Automate Post-Sales Workflows 06/08/2023
Zappix and OP360 Create Seamless Self-Service Experiences 06/07/2023
Taking Sales Communication to the Next Level: Pipedrive Debuts Advanced Call Center Integrations 06/06/2023
Google Cloud Welcomes as Partner, Launching Innovative Conversational IVR Plugin 06/05/2023
Jabra Engage AI Integration Elevates Sentiment Analysis in Content Guru's Storm Platform 06/02/2023
Five9 and Mutare Join Forces to Strengthen Voice Threat Defense 06/02/2023
Digital Marketers Miss Out on Revenue Opportunities Without AI 05/15/2023
BT and Five9 Offer Future-Proof Route to Cloud Contact Centers 05/09/2023
Shake Shack Solidifies Brand Strength with Qualtrics XM 05/08/2023
With New Era of Customer Experience, Airship Makes Innovations to App Experience Platform 05/02/2023
Startek's Zenarate Integration Bridges the CX Gap with AI-powered Coaching 04/26/2023
Carbyne Integrates Audio Translation to APEX Platform to Save Time and Save Lives 04/24/2023
Verint and Google Cloud Collaborate to Close Engagement Capacity Gap 04/21/2023
Sangoma Enhances Customer Engagement with New CX Platform Features 04/19/2023
Future-Proof Customer Experience with New Insider Features 04/19/2023
Revamping Loyalty Programs: The Key to Fan Engagement in Sports Entertainment 04/14/2023
Spearline Acquisition Solidifies Position of Cyara's Customer Experience Assurance Platform 04/12/2023
NICE's Enlighten Actions Revolutionizes Use of Data and Generative AI 04/03/2023
SoundHound Delivers Next-Gen Voice Assistant with Generative AI 03/29/2023
Five9 and Invoca Solution Offers Pre-Call Insights 03/29/2023
Verneek Co-Founder: One Quin Provides AI Support Unavailable on Alexa, Siri, ChatGPT 03/29/2023
Collaborate with Revenue-Critical Teams to Drive Faster Time to Revenue in Clari's Integration Hub 03/24/2023
Digital Marketing Maturity Drives Revenue Growth 03/23/2023
Cloudflare Steps into the Online Fraud Fray 03/22/2023
Gaps in the Customer Service Journey Hurt Businesses 03/17/2023
Increase Brand Loyalty through Personalized Customer Experiences with Qualtrics and Five9 03/16/2023
DrivenIQ AMP-lifies Curation of Cookieless First-Party Data Audiences 03/15/2023
ChatGPT Integration Enhances GoTo Customer Engagement 03/14/2023
Vonage Boosts Video API Capabilities with AI 03/13/2023
ConverseNow Pilots Wingstop to New Heights with Voice AI 03/10/2023
Commerce Experiences Secured through F5 and Visa Partnership 03/09/2023
Build a Deeper Connection with Customers through HubSpot's AI-powered Tools 03/09/2023
LiveRamp and Adobe Collaborate to Improve Customer Data Insights 03/06/2023
LanguageLoop Engages with NICE to Transform Customer Experience with CXone 03/03/2023
Customers Pay More on Products and Services if it Means Receiving Great Customer Service 02/28/2023 and Zendesk Integration Enables AI-driven Conversational Customer Service 02/23/2023
Kyndryl Commits to Strengthening Delta's IT Infrastructure 02/23/2023
Bloomreach Opens New Communication Door 02/21/2023
ACI Learning Combines Talk Show and Training 02/21/2023
Skip the Line at the Bag Check Counter: Clickatell Launches Chat 2 Pay with FlySafair 02/08/2023
Engage with Customers through QR Codes with Openscreen's All-in-One Solution 02/08/2023
NICE and Cognizant Open Door to CX Growth Opportunities 02/06/2023
Keep Customer Records Accurate through OneBill and HubSpot Integration 02/03/2023
Observe.AI Guides Agents in Real Time 02/03/2023
NEC and T-Metrics Collab on Seamless On-Premises Contact Center Solution 02/01/2023
ICC Provider Five9 Recognized Among Aragon Leaders 01/30/2023
Deltapath Customers Gain 360-view of Customer Journey 01/19/2023
Kaleyra Chatbots Make WhatsApp Business Appearance 12/30/2022
CallMiner and Zoom Deepen Customer Insights 11/11/2022
Klaviyo's AI Assistant Simplifies SMS Copywriting 11/10/2022
Gen Z Says Most Apps Underutilize Interactive Live Video Features 09/29/2022
Skip the Information Hunt with Snappy Kraken's Bidirectional Integrations 09/29/2022
Barry Callebaut Bolsters Customer Experience with Vonage 09/15/2022
NICE Recognized for Customer Engagement Capabilities 08/24/2022
Jenne CBS Expands Contact Center Portfolio with Playvox 07/22/2022
Buying Experience Enhanced as Jenne Adds Invoca's Conversation Intelligence 07/18/2022
Online Payment Fraud to Reach New Levels 07/12/2022
Chatbot Testing Valuable Across All Industries 07/05/2022
UJET Solution Earns Customer Satisfaction Ratings Win 07/01/2022
Phonexa Offers Benefits Through Revamped Partnership Program 06/14/2022
Avaya, Microsoft Deliver Avaya OneCloud Solutions on Microsoft Azure 05/10/2022