Happy Friday, readers. The weekend is upon us and I hope all of your plans go smooth, whether it’s enjoying another weekend of college football or heading out to a pumpkin patch with the family. However you spend it, take good care as October looms and the weather starts to cool down.
Now, let’s discuss Calabrio.
Calabrio is your contact center's secret weapon. As a trusted partner to top brands, their AI-powered platform helps organizations create unforgettable customer experiences. By optimizing agent performance, automating tasks and providing actionable insights, Calabrio empowers your team to be brand champions.
Essentially (with Calabrio), you'll not only meet customer expectations but exceed them, all while boosting efficiency and maximizing your return on investment.
To continue to stay at ahead of the curve when it comes to transforming contact centers, Calabrio felt it was time to make a change. So, the workforce company announced the appointment of Dave Rhodes as CEO, effective immediately.
Rhodes joins Calabrio from Sauce Labs, a provider of continuous test and error reporting solutions that give companies the confidence to develop, deliver and update high quality software at speed, where he was also CEO.
Before Sauce Labs, Rhodes served as the SVP/GM of Unity Software’s Digital Twins Business as well as the company’s chief revenue officer, where he grew revenue from $130 million to $600 million.
It's safe to say that Rhodes has quite a bit of experience under his belt. With decades of leadership (along with extensive subject matter expertise in growing and scaling software businesses), Rhodes joins a dynamic executive leadership team that is dedicated to redefining the future of contact centers globally through its commitment to continuous innovation and strategic partnerships.
With Rhodes at the helm, maybe we'll see the likes of Calabrio integrating AI into its platform more often. This can help contact centers improve efficiency, enhance customer satisfaction and gain deeper insights into their operations.
Or, maybe they will invest in data protection measures and comply with relevant regulations to build trust with its customers and maintain its reputation as a reliable partner.
Either way, it’ll be exciting to see what Calabrio has in store for contact centers in the future.
“Calabrio stands at the forefront of revolutionizing contact centers worldwide by leveraging its unparalleled Workforce Engagement Management solution integrated with artificial intelligence-powered analytics and advanced business intelligence built into its core,” said Rhodes. “The company continuously strives to redefine service excellence with technology advances and a unique focus on operational efficiency that drives transformative customer experiences. I am excited to lead the Calabrio team as we seize the immense growth opportunities ahead.”
Rhodes succeeds interim CEO Joel Martins who will continue in his role as Calabrio’s chief technology officer.
Edited by
Alex Passett
