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CUSTOMER Magazine Announces Recipients of the 2020 Customer Experience Innovation Awards

By: CustomerZone360 News    9/30/2020

TMC announced today the winners of 2020 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.

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As Data Explodes in Cloud Contact Centers, the Security Spotlight Shifts to Internal Threats and Privileged Access Management

By: Juhi Fadia    9/28/2020

Contact Centers are one of the riskiest areas for enterprises, especially those which have a large customer base and are in highly regulated industrie…

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Call centers in the personal injury world, a new phenomenon

By: Special Guest    9/23/2020

With personal injury you may think of an accident, injury and lawyers who recover the injuries from victims. You will not immediately think of a call …

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With Unprecedented Challenges, Health Insurance Companies Have New Options to Transform and Save

By: Juhi Fadia    9/14/2020

while the learning curve was steep in many cases, including making the shift to cloud-based agents and managers given work@home requirement, operators…

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Customer Support Tips For Retailers To Address The COVID-19 Situation

By: Special Guest    9/4/2020

With the increase in the number of COVID-19 cases across the world, there has been a significant impact in the retail industry. People are hesitant to…

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Some of the Best Ideas for an Email Marketing Campaign

By: Special Guest    8/14/2020

Emailing is one of the most effective forms of digital marketing. Many people don't realise this and fail to include it within their marketing strateg…

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7 Sure-shot Ways of Retaining Customers and Improving Customer Satisfaction

By: Special Guest    8/14/2020

The success of any business depends on customer satisfaction. Businesses can succeed only if you know how to satisfy your customers and learn to recti…

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Entertainment as Engagement for Friendlier, Faster and Fun Conversations

By: Juhi Fadia    8/12/2020

As we evolve from call center to contact center and from contact center to the Customer Experience (CX) hubs in new digital ways, innovation is bloomi…

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How COVID-19 Had a Big Influence in Sales in Certain Sectors

By: Special Guest    7/29/2020

For everyone working in customer service, the last few months have been anything but the ordinary. Pretty much every company has seen changes, which s…

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The top 3 laptops for a customer service representative

By: Special Guest    7/29/2020

Our choice of the latest laptop models from top brands will help you find the best laptop for your customer service agency. Selection of the best l…

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Catch Customer Sentiment from Smart Product Data Analysis Before Ratings Drop

By: Juhi Fadia    7/29/2020

An Israeli-US company, Copilot, this week announced it has launched a new CX Trend system that can detect potential drops in customer satisfaction rat…

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What Customers Really Want: Everything You Should Know About Customer Experience Mapping

By: Special Guest    7/28/2020

How do you know what they really want at different stages of their journeys with your brand and how do you create a frictionless customer experience (…

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CUSTOMER Magazine Announces Winners of the 2020 Contact Center Technology Award

By: CustomerZone360 News    7/16/2020

TMC announced the winners of the 15th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

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Why We Need to Stop Saying the Call Center Is Dead

By: Special Guest    7/16/2020

We have long heard the death of the call center is near, but are these claims actually valid? No. This lazy trope, while peddled as "forward-thinking,…

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As Businesses Continue to Adapt to the Global Pandemic, Cloud CRM Security More Important Than Ever

By: Juhi Fadia    7/14/2020

Last month, Pega released results of a survey that revealed most businesses overestimated their digital readiness to adapt to the COVID-19 health and …

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CoreDial Makes Contact Center Management Easier with New WFM Capabilities

By: Erik Linask    7/8/2020

CoreDial has added WFM features to its CoreNexa Contact Center suite to give managers better control over workforce scheduling and adherence.

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As eCommerce Thrives, Digital Innovation is a CX Must

By: Erik Linask    7/7/2020

Consumers have been tolerant during the COVID-19 pandemic, but as they continue to shop online, CX will become increasingly more important.

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Security, Identity, Efficiency and Quality Control Will Scale Successful W@H CX Platforms

By: Arti Loftus    7/7/2020

It has been a challenging four months in the contact center and CX industry, with news coming out every day on the successes and failures to control t…

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How Intelligent Virtual Assistants Can Transform Telecom

By: Special Guest    7/7/2020

The rise in demand for technologies and services within telecom is presenting new challenges in terms of customer engagement and satisfaction, and wit…

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The Big CX Leap to Cloud: Beyond Contact Center

By: Juhi Fadia    6/29/2020

With a surge in contact center activity, in large part being created by the pandemic, agility and the ability to ramp up and ramp down resources and s…

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