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Quiq Aims to Eliminate the Mindless Chatbot with Its Conversational Customer Experience Solution

By: Tracey E. Schelmetic    5/25/2023

Customer messaging platform company Quiq recently announced the release of Conversational Customer Experience (CCX), its next generation of conversati…

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Five9's Bracket Challenge Highlights Shifting Contact Center Priorities

By: Erik Linask    5/24/2023

Businesses in general are placing higher value on employee experience, which is also translating into a focus on contact center agent experience.

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RV Lifestyle Company Chooses Twilio Customer Engagement for Data-Driven Customer Experiences

By: Tracey E. Schelmetic    5/24/2023

Customer engagement platform Twilio Inc. recently announced that Camping World is successfully reaching customers using tools from across Twilio's Cus…

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Vonage Partners with WhatsApp for Payments in Singapore

By: Tracey E. Schelmetic    5/24/2023

Cloud communications company Vonage recently announced a partnership with Meta's WhatsApp as a Business Solution Provider to launch payments on the me…

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Pegasystems Rides the Generative AI Wave

By: Erik Linask    5/23/2023

Pegasystems, the low-code platform provider, has announced Pega GenAI, a range of twenty new generative AI-powered boosters to be integrated into Pega…

Read More Launches YellowG Platform to Propel Enterprise Conversations

By: Alex Passett    5/23/2023 has launched its new YellowG enterprise solution for improving customers' and employees' experiences via automated workflows.

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The Marketing Conundrum: Budget Constraints and the Rise of Generative AI

By: Erik Linask    5/22/2023

The rise of innovative marketing tools and technologies, particularly generative AI, might provide a cost-effective solution for marketers struggling …

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Precisely Launches RapidCX Solution for Customer Communications in Regulated Markets

By: Tracey E. Schelmetic    5/22/2023

Precisely announced the launch of its EngageOne RapidCX, which it's calling an "innovation in customer communications management," or CCM.

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Xoxoday and Workato: A Partnership to Transform Rewards and Recognition Programs

By: Alex Passett    5/19/2023

Xoxoday and Workato recently partnered to transform how organizations' rewards and recognitions programs operate for the betterment of customers and e…

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Smart Marketing, with ChatGPT: Utilizing GPT-4's New Web Browsing Feature

By: Alex Passett    5/18/2023

OpenAI has moved into an early access public testing phase for its ChatGPT web browsing feature.

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CommBox Leverages ChatGPT for New Autonomous Conversation Capabilities

By: Tracey E. Schelmetic    5/18/2023

SaaS-based autonomous customer communications platform provider CommBox recently announced the first in a series of artificial intelligence (AI)-drive…

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Five9 Partners with German Managed Services Provider WTG

By: Tracey E. Schelmetic    5/18/2023

Cloud call center solutions provider Five9 recently announced a partnership with German managed services provider WTG.

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Building Loyalty through Superior CX: A Look at 8x8's XCaaS Enhancements

By: CustomerZone360 Staff    5/18/2023

With customer loyalty at an all-time low, 8x8 has announced enhancements to its XCaaS platform to help businesses drive better CX and improve retentio…

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SharpenCX Acquires Omnichannel Messaging Solution Webtext

By: Tracey E. Schelmetic    5/17/2023

SharpenCX announced it has completed the acquisition of Galway, Ireland-based Webtext, an omnichannel messaging solution.

Read More's New Platform Update Adds Generative AI Technology to Enhance the Customer Experience

By: Tracey E. Schelmetic    5/16/2023 has introduced Version 12 of its platform, the first of a series of planned updates by the company to incorporate LLM-enriched features.

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Digital Marketers Miss Out on Revenue Opportunities Without AI

By: Greg Tavarez    5/15/2023

Without added insights from AI, digital marketers were unable to consistently identify the highest performing message, according to a Persado study.

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From Failing to Fabulous: Establishing A High-Performance Contact Center Culture in Today's Turbulent Climate

By: Matthew Vulpis    5/15/2023

The COVID-19 pandemic accelerated digital transformation in healthcare that drove more intelligent and automated omnichannel contact center strategies…

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Gartner Finds ChatGPT Has Supercharged Interest and Investment in AI

By: Tracey E. Schelmetic    5/11/2023

A new Gartner poll found that 45 percent of respondents reported that the publicity of ChatGPT has prompted them to increase AI investments.

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AI Is Driving Greater Accuracy in Advanced Speech Recognition

By: Tracey E. Schelmetic    5/10/2023

A new report from 3Play Media, a media accessibility company, found that the accuracy of ASR technology has improved measurably since the company's la…

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CSG's State of the Customer Experience Highlights a Path to a Better CX

By: Tracey E. Schelmetic    5/9/2023

Revenue management and payments solutions company CSG released a report titled, "The State of the Customer Experience 2023 Report."

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