CustomerZone360 NEWS
CustomerZone360 Home
Keeping Frontline Fast-Food Workers Connected and Supported
Employees who are engaged are more likely to improve customer relationships, with a resulting 20 percent increase in sales.
Read More
At the Intersection of AI and CX, Unified Office Introduces Next Generation Sentiment Analysis Solution
Summary: Unified Office , Inc. announced at ITExpo its next-generation sentiment analysis offering. Unified Office has greatly enhanced its Total Conn…
Read More
Phonexa Offers Benefits Through Revamped Partnership Program
Phonexa announced the launch of its revamped Partnership Program to help clients accelerate revenue growth opportunities and marketing through technol…
Read More
Pro and Contra of Using AI for Customer Support in Online Casinos
The spread of the use of artificial intelligence in various services puts a choice for many businessmen whether to switch to AI for customer support s…
Read More
ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud
ConneXio is leveraging AI, voice recognition, web3 and blockchain technologies, among others, looking to unseat some of the contact center industry's …
Read More
MoEngage Adds WhatsApp Integration
MoEngage has announced the launch of a new Whatsapp business integration for enterprises.
Read More
3 Ways to Verify Your Customers
Customer verification is crucial for any financial establishment and its existing customers. Failure to do so can lead to financial losses, data breac…
Read More
Contact Center Adoption of AI on the Rise
LiveVox Holdings Inc.'s commissioned study conducted by Forrester Consulting identified the key use cases and challenges when deploying AI technology …
Read More
CUSTOMER Magazine Announces Winners of 2nd Annual Voice Technology Excellence Awards
TMC announced the winners of the 2022 Voice Technology Excellence Awards, presented by CUSTOMER magazine.
Read More
Job Interview Mistakes to Avoid
When you're looking for some of the best ways of being able to improve and ace your job interview, you have to think about some of the key ideas that …
Read More
Unified Contact Center Solutions Provider SharpenCX Announces Partner Program
SharpenCX announced a new partner program to further its mission to deliver engaging agent and customer experiences anytime, anywhere with its agent-f…
Read More
Lang.ai Completes $10.5M Series A
Lang.ai completed a $10.5 million Series A to help CX teams turn conversations into insights and automation.
Read More
CUSTOMER Magazine Announces Winners of the 2022 CRM Excellence Award
TMC announced the winners of their 23rd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
Read More
Contact Centers Are Experiencing Digital Growing Pains
Call centers should invest in technologies that centralize data and make it accessible and actionable to agents when and where they need it, and look …
Read More
Avaya, Microsoft Deliver Avaya OneCloud Solutions on Microsoft Azure
The Avaya and Microsoft partnership will continue to help customers' initiatives in the cloud.
Read More
MSP CloudHesive Acquires AWS Cloud Contact Center Provider Dextr
Powered by Amazon Connect, Dextr combines a full-agent dashboard with a library of cloud services at an affordable price.
Read More
Is This the End of the Cold Call?
The traditional method of telemarketing is no longer - now businesses can use enhanced data analytics and optimized cloud call center software to brin…
Read More
LiveVox Launches New Channel Program for MSPs
LiveVox has announced a new channel program to expand its CCaaS suite to more MSPs, master agents, and other partners.
Read More
Everything Has a Price: How Dynamic Pricing Will Shake up the Retail Market
A dynamic pricing system is the automated pricing of appointment time slots, based on how much a consumer is willing to pay at a specific time for a s…
Read More
SPI Software Teams with ConnectionsGRP for New SPI Connect Platform
The Hyperscale Communications Platform adds a cloud-based messaging module into SPI's timeshare and vacation ownership application software, driven by…
Read More