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Quiq Aims to Eliminate the Mindless Chatbot with Its Conversational Customer Experience Solution
Customer messaging platform company Quiq recently announced the release of Conversational Customer Experience (CCX), its next generation of conversati…
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Five9's Bracket Challenge Highlights Shifting Contact Center Priorities
Businesses in general are placing higher value on employee experience, which is also translating into a focus on contact center agent experience.
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RV Lifestyle Company Chooses Twilio Customer Engagement for Data-Driven Customer Experiences
Customer engagement platform Twilio Inc. recently announced that Camping World is successfully reaching customers using tools from across Twilio's Cus…
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Vonage Partners with WhatsApp for Payments in Singapore
Cloud communications company Vonage recently announced a partnership with Meta's WhatsApp as a Business Solution Provider to launch payments on the me…
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Pegasystems Rides the Generative AI Wave
Pegasystems, the low-code platform provider, has announced Pega GenAI, a range of twenty new generative AI-powered boosters to be integrated into Pega…
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Yellow.ai Launches YellowG Platform to Propel Enterprise Conversations
Yellow.ai has launched its new YellowG enterprise solution for improving customers' and employees' experiences via automated workflows.
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The Marketing Conundrum: Budget Constraints and the Rise of Generative AI
The rise of innovative marketing tools and technologies, particularly generative AI, might provide a cost-effective solution for marketers struggling …
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Precisely Launches RapidCX Solution for Customer Communications in Regulated Markets
Precisely announced the launch of its EngageOne RapidCX, which it's calling an "innovation in customer communications management," or CCM.
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Xoxoday and Workato: A Partnership to Transform Rewards and Recognition Programs
Xoxoday and Workato recently partnered to transform how organizations' rewards and recognitions programs operate for the betterment of customers and e…
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Smart Marketing, with ChatGPT: Utilizing GPT-4's New Web Browsing Feature
OpenAI has moved into an early access public testing phase for its ChatGPT web browsing feature.
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CommBox Leverages ChatGPT for New Autonomous Conversation Capabilities
SaaS-based autonomous customer communications platform provider CommBox recently announced the first in a series of artificial intelligence (AI)-drive…
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Five9 Partners with German Managed Services Provider WTG
Cloud call center solutions provider Five9 recently announced a partnership with German managed services provider WTG.
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Building Loyalty through Superior CX: A Look at 8x8's XCaaS Enhancements
With customer loyalty at an all-time low, 8x8 has announced enhancements to its XCaaS platform to help businesses drive better CX and improve retentio…
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SharpenCX Acquires Omnichannel Messaging Solution Webtext
SharpenCX announced it has completed the acquisition of Galway, Ireland-based Webtext, an omnichannel messaging solution.
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Boost.ai's New Platform Update Adds Generative AI Technology to Enhance the Customer Experience
Boost.ai has introduced Version 12 of its platform, the first of a series of planned updates by the company to incorporate LLM-enriched features.
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Digital Marketers Miss Out on Revenue Opportunities Without AI
Without added insights from AI, digital marketers were unable to consistently identify the highest performing message, according to a Persado study.
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From Failing to Fabulous: Establishing A High-Performance Contact Center Culture in Today's Turbulent Climate
The COVID-19 pandemic accelerated digital transformation in healthcare that drove more intelligent and automated omnichannel contact center strategies…
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Gartner Finds ChatGPT Has Supercharged Interest and Investment in AI
A new Gartner poll found that 45 percent of respondents reported that the publicity of ChatGPT has prompted them to increase AI investments.
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AI Is Driving Greater Accuracy in Advanced Speech Recognition
A new report from 3Play Media, a media accessibility company, found that the accuracy of ASR technology has improved measurably since the company's la…
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CSG's State of the Customer Experience Highlights a Path to a Better CX
Revenue management and payments solutions company CSG released a report titled, "The State of the Customer Experience 2023 Report."
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