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How to Deliver Exceptional Customer Experience When Your Contact Center Agents Are Working Remotely
What can business leaders do to ensure their remote contact center agents don't experience technology disruptions that could damage customer experienc…
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Phoenix Suns Utilize Verizon's BlueJeans for Digital Fan Engagement
The Phoenix Suns will be using Verizon's BlueJeans video solutions to provide fans with new ways to interact with the team.
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Empower Your Staff to Handle Dissatisfied Customers on the Spot
Customers are bound to become dissatisfied. It's a fact of doing business. No matter what business you're in, how exceptional your products and servic…
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HoduSoft Clinches the Prestigious 2021 CUSTOMER Magazine Product of the Year Award
HoduSoft announced today that TMC, a global, integrated media company, has named HoduCC as a 2021 CUSTOMER Product of the Year Award winner.
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Customers Offer Feedback on SpaceX's Starlink Customer Service
Customers are offering feedback on Starlink, the new satellite internet service from Elon Musk's SpaceX. While there have been some technical glitches…
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Parlance Receives 2021 CUSTOMER Magazine Voice Technology Excellence Award
Parlance announced today that TMC, a global, integrated media company, has named Parlance Service as a 2021 CUSTOMER magazine Voice Technology Excelle…
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Eleveo Receives 2021 CUSTOMER Magazine Product of the Year Award
Eleveo announced today that TMC, a global, integrated media company, has named Eleveo WFM as a 2021 CUSTOMER Product of the Year Award winner.
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Examining the Effect of Direct Mail on Casino Customer Visitation and Value
Without any loyal patrons, online and land-based casinos in the United Kingdom and worldwide wouldn't be able to keep their doors open. However, consu…
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CUSTOMER Magazine Announces Winners of 1st Annual Voice Technology Excellence Awards
TMC announced today the winners of the 2021 Voice Technology Excellence Awards, presented by CUSTOMER magazine.
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TouchPoint One Wins 2021 CUSTOMER Magazine Product of the Year Award
TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that TMC, a glob…
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VOZIQ Wins 2021 CUSTOMER Product of the Year Award
VOZIQ, a leading provider of Cloud-based actionable AI software for Predictive Customer Retention to recurring revenue businesses, announced today tha…
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Recipients of the 2021 CUSTOMER Products of the Year Award Announced
TMC announced today the winners of the 2021 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine.
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Chatbot Startup Heyday Secures $5.1 Million in Seed Funding
Heyday, a Canada-based startup that focuses on conversational AI, reached $5.1 million in seed funding after the company's latest investment round. Th…
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Buccaneers Win Again: Back-to-back Best in Customer Satisfaction
For the second year in a row, the Tampa Bay Buccaneers have been selected as the top rated team in customer experience satisfaction.
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The Future of Experience Is AI- 2hr Virtual Event on March 25th
We live in the post-digital economy where effortless and ultra-personalized experiences reign. Tech giants have thrived by improving interactions at e…
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Appeasement is the Name of the Game for Flipping Disgruntled Customers
We all have them. None of us wants them. But, if we manage them effectively, they can turn into our strongest brand advocates. Who are they? Disgruntl…
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Extending the Brand Experience Through Embedded Video: The Missing Imperative in Digital Engagement
Embedded visual communications tools support Guided CX strategies that drive positive customer experiences.
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Everything You Need To Know About Casino Customer Support
Today, online casino players are not dazzled with marketing hype that gaming sites heavily invest in. they understand that for them to have a positive…
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Frustration and Friction in Customer Support: Here's How One Company Solved for Both
In today's fast-paced world of on-demand services, entertainment, and products, customers' expectations have risen in regard to almost every aspect of…
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The 10 Best Call Center Software in 2021
Customer support satisfaction is a big part of what call centers entail. Studies suggest that almost 33% of the customers prefer their issues to be re…
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