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Keeping Frontline Fast-Food Workers Connected and Supported

By: Matthew Vulpis    6/22/2022

Employees who are engaged are more likely to improve customer relationships, with a resulting 20 percent increase in sales.

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At the Intersection of AI and CX, Unified Office Introduces Next Generation Sentiment Analysis Solution

By: Matthew Vulpis    6/21/2022

Summary: Unified Office , Inc. announced at ITExpo its next-generation sentiment analysis offering. Unified Office has greatly enhanced its Total Conn…

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Phonexa Offers Benefits Through Revamped Partnership Program

By: Greg Tavarez    6/14/2022

Phonexa announced the launch of its revamped Partnership Program to help clients accelerate revenue growth opportunities and marketing through technol…

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Pro and Contra of Using AI for Customer Support in Online Casinos

By: Contributing Writer    6/6/2022

The spread of the use of artificial intelligence in various services puts a choice for many businessmen whether to switch to AI for customer support s…

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ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud

By: Tracey E. Schelmetic    6/2/2022

ConneXio is leveraging AI, voice recognition, web3 and blockchain technologies, among others, looking to unseat some of the contact center industry's …

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MoEngage Adds WhatsApp Integration

By: Stefania Viscusi    5/31/2022

MoEngage has announced the launch of a new Whatsapp business integration for enterprises.

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3 Ways to Verify Your Customers

By: Contributing Writer    5/31/2022

Customer verification is crucial for any financial establishment and its existing customers. Failure to do so can lead to financial losses, data breac…

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Contact Center Adoption of AI on the Rise

By: Greg Tavarez    5/26/2022

LiveVox Holdings Inc.'s commissioned study conducted by Forrester Consulting identified the key use cases and challenges when deploying AI technology …

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CUSTOMER Magazine Announces Winners of 2nd Annual Voice Technology Excellence Awards

By: CustomerZone360 News    5/26/2022

TMC announced the winners of the 2022 Voice Technology Excellence Awards, presented by CUSTOMER magazine.

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Job Interview Mistakes to Avoid

By: Contributing Writer    5/25/2022

When you're looking for some of the best ways of being able to improve and ace your job interview, you have to think about some of the key ideas that …

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Unified Contact Center Solutions Provider SharpenCX Announces Partner Program

By: Tracey E. Schelmetic    5/23/2022

SharpenCX announced a new partner program to further its mission to deliver engaging agent and customer experiences anytime, anywhere with its agent-f…

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Lang.ai Completes $10.5M Series A

By: Greg Tavarez    5/19/2022

Lang.ai completed a $10.5 million Series A to help CX teams turn conversations into insights and automation.

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CUSTOMER Magazine Announces Winners of the 2022 CRM Excellence Award

By: CustomerZone360 News    5/16/2022

TMC announced the winners of their 23rd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.

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Contact Centers Are Experiencing Digital Growing Pains

By: Tracey E. Schelmetic    5/12/2022

Call centers should invest in technologies that centralize data and make it accessible and actionable to agents when and where they need it, and look …

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Avaya, Microsoft Deliver Avaya OneCloud Solutions on Microsoft Azure

By: Greg Tavarez    5/10/2022

The Avaya and Microsoft partnership will continue to help customers' initiatives in the cloud.

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MSP CloudHesive Acquires AWS Cloud Contact Center Provider Dextr

By: Tracey E. Schelmetic    5/6/2022

Powered by Amazon Connect, Dextr combines a full-agent dashboard with a library of cloud services at an affordable price.

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Is This the End of the Cold Call?

By: Special Guest    5/5/2022

The traditional method of telemarketing is no longer - now businesses can use enhanced data analytics and optimized cloud call center software to brin…

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LiveVox Launches New Channel Program for MSPs

By: Tracey E. Schelmetic    4/21/2022

LiveVox has announced a new channel program to expand its CCaaS suite to more MSPs, master agents, and other partners.

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Everything Has a Price: How Dynamic Pricing Will Shake up the Retail Market

By: Special Guest    4/20/2022

A dynamic pricing system is the automated pricing of appointment time slots, based on how much a consumer is willing to pay at a specific time for a s…

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SPI Software Teams with ConnectionsGRP for New SPI Connect Platform

By: Stefania Viscusi    4/20/2022

The Hyperscale Communications Platform adds a cloud-based messaging module into SPI's timeshare and vacation ownership application software, driven by…

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