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Study Finds Strong Correlation Between Hotel and Retail Personalization and Spending

By: Tracey E. Schelmetic    2/27/2024

Enterprise experience platform solutions provider Medallia, Inc. recently announced the findings of its new research report, "Understanding Personaliz…

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Unmasking the Menace: How Deepfakes Pose Phishing Attacks on Customer Service

By: Special Guest    2/27/2024

Deepfake scammers are coming for your customers. As AI becomes increasingly sophisticated, cybercriminals are creating deepfake content that is increa…

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CallRail Adds AI-Powered Analytics to Further Understand the Customer Journey

By: Tracey E. Schelmetic    2/27/2024

AI-powered lead intelligence solutions provider CallRail has announced AI-driven, self-reported attribution capabilities as a part of its innovation p…

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Flirting with Chatbots? Americans are Increasingly Comfortable Interacting with AI

By: Tracey E. Schelmetic    2/26/2024

Infobip recently commissioned a survey that shed light on Americans' interactions with chatbots, uncovering some intriguing insights into the evolving…

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Twilio Report Finds Increased Awareness on the Value of Prioritizing Data Quality

By: Tracey E. Schelmetic    2/26/2024

A new report from Twilio Segment, the company's fifth annual Customer Data Platform Report (which is based on the findings of anonymized usage data fr…

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Unified Office Combines Sentiment Analysis with Real-Time Alerts

By: Greg Tavarez    2/23/2024

Unified Office combined its next-generation Sentiment Analysis tool with the Premium Notifications product to provide real-time emotion detection and …

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Survey by Iterable and Wakefield Research Finds Strong Adoption in AI Marketing Solutions

By: Tracey E. Schelmetic    2/23/2024

AI customer communications platform Iterable (together with Wakefield Research) recently released the results of new survey designed to reveal the way…

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Companies Must Consolidate Information for Effective Customer Interactions

By: Greg Tavarez    2/20/2024

Beth Schultz, vice president of research and principal analyst, Metrigy, led a panel discussion at Future of CX Expo, featuring Whitney Meer, applied …

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Tracking the ROI of AI: A Broad Future of CX Expo Conversation, part of the #TECHSUPERSHOW Experience

By: Alex Passett    2/15/2024

At this year's Future of CX Expo (taking place at the beautiful Broward County Convention Center in Fort Lauderdale, Florida), our team attended a sta…

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Invest in Agents to Improve Customer Experience

By: Greg Tavarez    2/14/2024

A panel discussion at Future of CX Expo 2024 looked at how successful companies are using the latest technologies, including AI and next-generation wo…

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Image-to-Text Conversion: A New Way to Access Information

By: Contributing Writer    2/14/2024

Easy access to information is more important in this digital world. Information is all around us in a variety of formats, from handwritten notes and p…

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Exploring How AI Strategies Fit Into Marketing and Sales at Generative AI Expo 2024

By: Alex Passett    2/13/2024

This year's Generative AI Expo at the Broward County Convention Center in Fort Lauderdale, Florida is abuzz with all the latest talk regarding artific…

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Can Blockchain Be Used in Customer Service?

By: Contributing Writer    2/13/2024

How can blockchain technology be harnessed by brands to offer improved levels of customer service? Read this guide to find out.

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Revolutionizing Energy Management: A New Era for Businesses and Customers

By: Contributing Writer    2/13/2024

Today, energy management is a critical element of having sustainable business practices. Companies around the world are constantly looking for creativ…

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Frontier Saves Customers 2 Million Calls with New Digital Self-Service Campaign

By: Tracey E. Schelmetic    2/9/2024

Frontier saved its customers a collective 50 years of time on the phone in 2023, or a total of 2 million calls.

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8x8 Inc. Offers Beta Availability of Product to Bridge UCaaS and CCaaS

By: Tracey E. Schelmetic    2/9/2024

Cloud contact center solutions provider 8x8, Inc. recently announced beta availability of a new product line designed to enable organizations to deliv…

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MSP iQor Adds NICE CXone to Its Portfolio

By: Tracey E. Schelmetic    2/9/2024

Managed services provider iQor announced a recent addition to its portfolio: namely, the cloud-native customer experience platform NICE CXone.

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TELUS International Offers GenAI Jumpstart Accelerator for Highly Regulated Industries

By: Tracey E. Schelmetic    2/8/2024

To help solve problems and allay various business concerns, customer experience solutions provider TELUS International has reported that it sees stron…

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Pipeliner CRM Embeds AI Assistant in Platform to Speed Email Writing

By: Tracey E. Schelmetic    2/8/2024

Sales enablement tool and CRM solutions provider Pipeliner CRM recently announced that it has expanded its roster of free applications available to cu…

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Pictory Introduces Simple Script-to-Video Converter for Content Marketers

By: Tracey E. Schelmetic    2/7/2024

AI video creation platform company Pictory recently announced a new feature that will help users create short, animated videos with the help of artifi…

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