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Are You Handling Customer Service Wrong? Here's How To Get It Right.

By: Contributing Writer    11/28/2022

Customer service is the support a business offers to customers before, during, and after their purchase. Based on the interaction with your support te…

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TMC Announces Winners of the 2022 CUSTOMER Magazine TMC Labs Innovation Award

By: CustomerZone360 News    11/18/2022

TMC announced today the winners of the 2022 TMC Labs Innovation Award, presented by TMC's CUSTOMER Magazine.

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2022 CUSTOMER TMC Labs Winners Driving Exceptional Experiences

By: CustomerZone360 Staff    11/18/2022

TMC's CUSTOMER magazine recognizes the winners of its annual TMC Labs CUSTOMER Innovation Awards. These companies are improving contact center experie…

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CallMiner and Zoom Deepen Customer Insights

By: Greg Tavarez    11/11/2022

CallMiner's new integrations with Zoom Contact Center and Zoom Phone expand the conversation types that are ingested and analyzed by the CallMiner pla…

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Klaviyo's AI Assistant Simplifies SMS Copywriting

By: Greg Tavarez    11/10/2022

Klaviyo created a new tool, SMS Assistant, that uses machine learning to simplify text message copywriting.

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Forget Call Centers, Contact Centers are the Future

By: Special Guest    11/4/2022

Instead of relying on just the telephone, contact centers are multi-channel facilities that use several forms of communication to talk to their custom…

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Is Customer Service the Same as Customer Support?

By: Contributing Writer    10/31/2022

Customer service and customer support are two terms that are often used interchangeably. Understanding their differences can be a challenge. Let's exa…

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CUSTOMER Magazine Announces Recipients of the 2022 Customer Experience Innovation Awards

By: CustomerZone360 News    10/18/2022

TMC announced today the winners of 2022 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.

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CUSTOMER Magazine Announces Winners of the 2022 Contact Center Technology Award

By: CustomerZone360 News    10/17/2022

TMC announced the winners of its 17th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

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Think Ads That Follow You on Social Media Are Creepy? You're Not Alone

By: Tracey E. Schelmetic    10/6/2022

Given the choice between privacy and advertising relevance, most consumers opt for privacy and don't like targeting practices.

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Telcos Missing the Mark on Customer Personalization, Losing Millions

By: Greg Tavarez    9/29/2022

Intent HQ's new research survey revealed telcos are missing out on millions of unclaimed revenues and failing to meet customer expectations.

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Gen Z Says Most Apps Underutilize Interactive Live Video Features

By: Greg Tavarez    9/29/2022

Most Gen Z users want more interactive live video in their apps, according Agora's commissioned study.

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Skip the Information Hunt with Snappy Kraken's Bidirectional Integrations

By: Greg Tavarez    9/29/2022

Snappy Kraken initiated two-way data synchronization from the three CRM providers - Redtail, Wealthbox and Salesforce.

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Happy Employees, Happy Customers

By: Special Guest    9/16/2022

The right contact center solution can increase employee satisfaction, also driving customer experience and satisfaction.

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Barry Callebaut Bolsters Customer Experience with Vonage

By: Greg Tavarez    9/15/2022

Barry Callebaut selected the Vonage Contact Center for Salesforce solution to help optimize customer communications and enhance its operations.

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Sharp NEC Display and Guise AI Partner for Solution That "Sees" In-Person Customers

By: Tracey E. Schelmetic    9/12/2022

Sharp NEC Display Solutions partnered with Guise AI to launch a computer vision solution to produce sharper audience insights and improved customer ex…

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Modern Call Center Technological Trends

By: Contributing Writer    9/12/2022

Even today, more than 50% of the people complain about the inefficient and unsatisfactory response they get from call centers. The arrival of the pand…

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Use of AI to Improve Customer Experience

By: Contributing Writer    9/12/2022

Thousands of operators are hired to give instructions to the customers over the phone. More than 50% of these issues can be resolved through simple in…

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Virtual Reality As the Future of Customer Service

By: Contributing Writer    8/31/2022

For businesses, VR offers a variety of benefits. It offers an immersive experience that creates a deep emotional connection with users. This emotional…

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Tips for Getting into a Customer Service Job

By: Contributing Writer    8/26/2022

If you want to get into a career that is diverse and interesting, enables you to help other people, and allows you to work in a variety of industries,…

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