CustomerZone360 NEWS
CustomerZone360 Home
CUSTOMER Magazine Announces Winners of 2025 Voice AI Technology Excellence Awards
The Voice AI Technology Excellence Awards honor innovative solutions that harness the power of artificial intelligence to elevate voice-driven experie…
Read More
Burnout on the Line: Smarter Solutions to Combat a Growing Crisis
Burnout is draining your contact center. Discover how better training and the right tools can keep agents sharp, calm, and performing.
Read More
VoIP Provider Zadarma Integrates Three AI Voice Agents into its PBX Platform
London-based VoIP provider Zadarma integrated three AI-powered voice assistants directly into its PBX platform, a first in Europe, according to the co…
Read More
CUSTOMER Magazine Announces Winners of the 2025 CRM Excellence Awards
The 2025 CRM Excellence Awards recognize companies whose products and services go beyond traditional customer relationship management, encompassing th…
Read More
The Future of CX: Mosaicx Unveils AI-Native Engage Platform
Mosaicx has launched Engage, its next-gen AI-native CX platform to drive improvements in customer engagement and experiences.
Read More
Jabra Reviving Human Focus Amid AI Revolution in Customer Experience
Jabra looks to redefine how customer service teams make good on the promise of quality CX by combining the "what" of customer conversations, with "how…
Read More
Branded Calling is a CX Imperative
Branded calling can protect outbound operations and significantly boost customer experience and engagement in a scam-laden world.
Read More
Driving CX Improvements with Advanced AI Agents
the integration of agentic AI will revolutionize how organizations improve CX and cultivate stronger customer relationships.
Read More
Voice2Me.ai Introduces Multimodal AI Agents for ServiceNow
Voice2Me's AI Agents provide multimodal customer support in 50+ languages, improving customer experience and improving time to resolution.
Read More
The Rise of Crypto Casinos: Is This the Future of Online Gambling?
Cryptocurrency has transformed many industries and online gambling is no exception. Crypto casinos are rapidly gaining popularity, offering players fa…
Read More
Using AI To Help You Review Your Life Insurance Policy
Life insurance is one of the most important aspects of proper financial planning. However, ensuring your policy aligns with your specific needs can be…
Read More
Tech Revolution: The Hottest Innovations You Can't Ignore!
Technology is evolving faster than ever, reshaping industries, economies, and daily life. Staying informed about technological advancements is essenti…
Read More
CUSTOMER Magazine Announces Winners of 2025 Product of the Year Awards
The CUSTOMER Products of the Year Award honors companies that are driving innovation across the call center, CRM, and teleservices industries.
Read More
The Human-AI Partnership: Elevating Customer Service Without Losing the Personal Touch
How businesses can leverage AI to improve customer experiences without losing the human touch of customer interactions.
Read More
Despite Digital Dominance, the Phone Remains a Customer Service Cornerstone
Despite the growth of digital channels, like email, messaging, and social media, traditional voice remains a critical customer interaction tool.
Read More
Genesys Extends Customer Engagement to Social Media with New Social Listening Capabilities
Genesys is looking to help brands bridge the gap between customer sentient and the contact center with its new Genesys Cloud Social, the latest additi…
Read More
Luware Unleashes New Teams-Integrated Contact Center
Luware has announced its Luware Nimbus Power, a next-generation contact center solution that leverages Microsoft Teams Phone extensibility.
Read More
Why Outsourcing Technical Support Is a Game-Changer for Your Company
Technical Support Outsourcing helps businesses thrive by providing cost-effective, expert customer service that operates 24/7, allowing you to scale s…
Read More
net2phone Launches AI Agent to Transform Customer Engagement Across Channels
net2phone has launched its new net2phone AI Agent, a sophisticated virtual agent that leverages conversational AI to manage a wide range of tasks acro…
Read More
net2phone Launches Unveils AI Agent to Transform Customer Engagement Across Channels
net2phone has launched its new net2phone AI Agent, a sophisticated virtual agent that leverages conversational AI to manage a wide range of tasks acro…
Read More