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Customers Claim Starlink Customer Service Nonexistent

By: Luke Bellos    1/25/2022

Since its inception, SpaceX's Starlink program has generated a massive amount of hype. Now, remote and under populated areas of the globe gain reliabl…

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Roadblocks in Business Management: Why You Should Make Your Employees' Life Easier

By: Contributing Writer    1/21/2022

Many factors contribute to business failure, such as general market downturns, change in the economy or industry, CEOs and founders burning out or giv…

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Building A Stronger Marketing Campaign with AI Assistance

By: Luke Bellos    1/6/2022

After nearly two years of sluggish business growth, businesses are looking for effective ways to increase customer retention. AI-assistance marketing …

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2021 TMC Labs CUSTOMER Innovation Winners Espouse Modern Customer Support Values

By: CustomerZone360 Staff    12/30/2021

It is fitting that the winners of this year's TMC Labs CUSTOMER Innovation winners are very useful "far from home" (the Spiderman prequel to the curre…

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Software Giants Compete for Customer Service Domination

By: Luke Bellos    12/28/2021

Customer service is finally receiving the support and recognition it deserves. After decades of disregarding customer service centers as costly, unpro…

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LiveVox Announces Alliance With PlanetOne

By: Luke Bellos    12/23/2021

LiveVox recently announced the formation of a new strategic alliance with cloud-based IT solution developer, PlanetOne.

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What Is A VoIP Phone And Should You Use One?

By: Contributing Writer    12/23/2021

It seems that every day a new piece of technology is introduced. Some of these new additions become integral to our daily lives, such as the smartphon…

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McDonald's Renegotiates Delivery Agreements with DoorDash and Uber Eats to Boost Profits

By: Laura Stotler    12/16/2021

McDonald's is beefing up its delivery services through newly renegotiated agreements with DoorDash and Uber Eats. The fast food giant has white label …

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Biden Signs Executive Order to Modernize Government Programs

By: Luke Bellos    12/15/2021

President Biden signed an executive order requiring agencies to introduce digital services to make public-facing services more efficient for citizens.

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Starting A Tech Company In 2022: What Every Potential Leader Needs To Know

By: Contributing Writer    12/14/2021

We all know the tech world is a competitive field to break into and can have high initial investment costs. However, if you can provide a unique and p…

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The Digital Transformation of a North American Retailer Is Driving Expansion for Kandy and ConnX

By: Arti Loftus    12/9/2021

When a national retailer with over 5,000 stores across the US and Canada needed to solve fundamental real-time communications and IT network obstacles…

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T-Mobile Customers Report Drop In Service Quality After Sprint Merger

By: Luke Bellos    12/7/2021

T-Mobile customers are noticing a dramatic drop in customer service quality after the company merged with Sprint back in 2020.

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Elevating CX Solutions With Knowledge Management Systems

By: Luke Bellos    12/6/2021

CX solutions offer detailed insights for improving better customer experiences, but businesses can enhance those insights further with the support of …

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As CX Remains at the Center of Attention in the C-Suite, Another Merger is Announced

By: Matthew Vulpis    12/6/2021

Today, so many of the products and services we use have become commoditized. Customers have more power to voice their levels of satisfaction than ever…

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Everything You Need To Know About The RTO Industry Before Getting Involved

By: Contributing Writer    12/2/2021

In modern Australia, more and more people are starting to get involved with unique RTO businesses across multiple industries. Whether you're a knowled…

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Zendesk, Agillic Release Plug-and-Play CRM Solution

By: Luke Bellos    11/19/2021

Zendesk and Agillic launched a CRM application to offer complete control over targeted marketing campaigns, enabling more personalized customer servic…

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Dialpad and Zoho Launch Co-Developed CRM Integration

By: Luke Bellos    11/17/2021

Cloud communications company Dialpad recently announced the launch of a new CRM integration created in collaboration with CRM software developer, Zoho…

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What role does photo content play in e-commerce?

By: Contributing Writer    11/17/2021

Approximately 21.8% of the world's population buys goods online. This equals 1.66 billion people. During the Covid-19 pandemic, shoppers around the gl…

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Future Retail Introduces New Evidence for Amazon Legal Battle

By: Luke Bellos    11/17/2021

Indian-based Future Retail submitted new evidence to the Competition Commission of India (CCI) for an ongoing legal battle with e-commerce giant, Amaz…

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Smart Communications Introduces New Client Reporting Solution

By: Luke Bellos    11/15/2021

Smart Communications unveiled a new client reporting solution, providing financial professionals with an easier way to share complex investment docume…

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