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Teneo Introduces Agent Contact Center to Automate More Calls with GenAI
Voice AI and customer service automation solutions provider Teneo.ai recently announced the launch of its Agentless Contact Center, powered by generat…
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Regal Raises Funds to Advance High-Touch GenAI Agent Technology
NYC-based contact center software solutions provider Regal recently announced the completion of a $40 million funding round to accelerate the rollout …
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Kustomer Disrupts the Market with AI-Native Customer Service Solution
Kustomer, a provider of AI-powered customer service, recently launched a fully AI-native customer service solution that helps organizations deliver ne…
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Time to Rethink AI's Role in Contact Centers
A research report by Intradiem found that consumers' top desires when calling into a contact center include reaching a human first, not a call bot.
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Wildfire's Loyalty Platform Gets a $16M Boost
Wildfire's recent infusion of capital will address a common challenge faced by many of its clients: the need to foster customer loyalty.
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80% of Government Services Ready for Online Shift
PayIt recently offered insights into how agencies can achieve a high adoption rate when it comes to digital channels.
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Jabra Signs on as a Platinum Sponsor for Future of CX Expo 2025, Part of the #TECHSUPERSHOW
TMC today announced that Jabra has signed on as a Platinum Sponsor for Future of CX Expo, the latest addition to the fast-growing ITEXPO #TECHSUPERSHO…
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Recipients of the 2024 CUSTOMER Contact Center as a Service (CCaaS) Product of the Year Award Announced
The award celebrates those who have revolutionized customer service and empowered organizations to deliver seamless, personalized, and exceptional CX …
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Top Five Access Control Systems for 2024 - Which One Is Right for You?
In today's world, securing your business is a top priority. With the rise of advanced technology, access control systems have become essential for kee…
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AI-Powered Solutions: Cisco's Answer to Contact Center Challenges
Cisco recently introduced new AI tools (including Webex AI Agent, AI Agent Studio and Cisco AI Assistant features) for its Webex Contact Center.
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Five9 Announces New Data Centers in India, Achieves UL VNO Licensing
Customer experience (CX) solutions provider Five9 recently announced the expanded availability of its solutions in India with the addition of two new …
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New Partners ibex and Parloa Team Up for Improved AI Customer Engagement
Business process outsourcing (BPO) company ibex, which offers an AI-powered customer engagement solution, recently announced its strategic partnership…
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RingQ Debuts Game-Changing Cloud-Based Contact Center Solution
RingQ recently announced the launch of its cloud-based call center solution that the company says will "revolutionize" customer engagement for busines…
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TMC Announces 2024 Generative AI Product of the Year Award Winners
The Generative AI Product of the Year Award recognizes companies that have developed applications, platforms, models, and other hardware or software s…
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Vonage Joins Salesforce's 'Bring Your Own Channel' Pilot Program for CCaaS
Vonage announced that it is officially one of the first contact center providers to join Salesforce's Bring Your Own Channel for Contact-Center-as-a-S…
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Vonage Joins Salesforce Pilot to Bring Omnichannel AI-Powered Capabilities to Contact Centers
Cloud communications provider Vonage joined Salesforce's pilot program for Bring Your Own Channel for Contact Center as a Service.
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Banco PAN Optimizes Customer Interactions with NICE CXone
By implementing NICE CXone, Banco PAN gained the ability to swiftly pinpoint operational problems and streamline its processes.
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New Study from Intradiem and Metrigy Finds Agent Engagement Drives Best Business Outcomes
Contact center automation solutions provider Intradiem recently announced the results of a comprehensive research study conducted in partnership with …
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Five9 and Verint Announce Extension of Cloud-to-Cloud Partnership
Verint and Five9 recently announced that they plan to "forge a deeper partnership through a new cloud-to-cloud platform integration focused on AI mark…
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Pypestream Debuts Contact Center Tool to Bridge Gap Between Human and AI Agents
Conversational AI and digital engagement solutions provider Pypestream recently announced the launch of its new Contact Center Tool that works in tand…
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