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HoduSoft Clinches the Prestigious 2021 CUSTOMER Magazine Product of the Year Award

By: CustomerZone360 News    4/8/2021

HoduSoft announced today that TMC, a global, integrated media company, has named HoduCC as a 2021 CUSTOMER Product of the Year Award winner.

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Customers Offer Feedback on SpaceX's Starlink Customer Service

By: Laura Stotler    4/5/2021

Customers are offering feedback on Starlink, the new satellite internet service from Elon Musk's SpaceX. While there have been some technical glitches…

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Parlance Receives 2021 CUSTOMER Magazine Voice Technology Excellence Award

By: CustomerZone360 News    3/31/2021

Parlance announced today that TMC, a global, integrated media company, has named Parlance Service as a 2021 CUSTOMER magazine Voice Technology Excelle…

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Eleveo Receives 2021 CUSTOMER Magazine Product of the Year Award

By: CustomerZone360 News    3/31/2021

Eleveo announced today that TMC, a global, integrated media company, has named Eleveo WFM as a 2021 CUSTOMER Product of the Year Award winner.

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Examining the Effect of Direct Mail on Casino Customer Visitation and Value

By: Special Guest    3/30/2021

Without any loyal patrons, online and land-based casinos in the United Kingdom and worldwide wouldn't be able to keep their doors open. However, consu…

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CUSTOMER Magazine Announces Winners of 1st Annual Voice Technology Excellence Awards

By: CustomerZone360 News    3/24/2021

TMC announced today the winners of the 2021 Voice Technology Excellence Awards, presented by CUSTOMER magazine.

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TouchPoint One Wins 2021 CUSTOMER Magazine Product of the Year Award

By: CustomerZone360 News    3/24/2021

TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that TMC, a glob…

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VOZIQ Wins 2021 CUSTOMER Product of the Year Award

By: TMC    3/19/2021

VOZIQ, a leading provider of Cloud-based actionable AI software for Predictive Customer Retention to recurring revenue businesses, announced today tha…

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Recipients of the 2021 CUSTOMER Products of the Year Award Announced

By: CustomerZone360 News    3/12/2021

TMC announced today the winners of the 2021 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine.

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Chatbot Startup Heyday Secures $5.1 Million in Seed Funding

By: Luke Bellos    3/11/2021

Heyday, a Canada-based startup that focuses on conversational AI, reached $5.1 million in seed funding after the company's latest investment round. Th…

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Buccaneers Win Again: Back-to-back Best in Customer Satisfaction

By: Luke Bellos    3/10/2021

For the second year in a row, the Tampa Bay Buccaneers have been selected as the top rated team in customer experience satisfaction.

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The Future of Experience Is AI- 2hr Virtual Event on March 25th

By: CustomerZone360 Staff    3/10/2021

We live in the post-digital economy where effortless and ultra-personalized experiences reign. Tech giants have thrived by improving interactions at e…

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Appeasement is the Name of the Game for Flipping Disgruntled Customers

By: Special Guest    2/25/2021

We all have them. None of us wants them. But, if we manage them effectively, they can turn into our strongest brand advocates. Who are they? Disgruntl…

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Extending the Brand Experience Through Embedded Video: The Missing Imperative in Digital Engagement

By: Special Guest    2/23/2021

Embedded visual communications tools support Guided CX strategies that drive positive customer experiences.

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Everything You Need To Know About Casino Customer Support

By: Special Guest    2/17/2021

Today, online casino players are not dazzled with marketing hype that gaming sites heavily invest in. they understand that for them to have a positive…

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Frustration and Friction in Customer Support: Here's How One Company Solved for Both

By: Matthew Vulpis    2/11/2021

In today's fast-paced world of on-demand services, entertainment, and products, customers' expectations have risen in regard to almost every aspect of…

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The 10 Best Call Center Software in 2021

By: Special Guest    2/10/2021

Customer support satisfaction is a big part of what call centers entail. Studies suggest that almost 33% of the customers prefer their issues to be re…

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CX Continues to Rank High in the C-Suite But How Can Contact Center Leaders Build the Business Case for Digital Transformation?

By: Matthew Vulpis    2/10/2021

Despite the chaos and uncertainty that largely defined 2020 given the pandemic - or perhaps because of it - improving the Customer Experience (CX) con…

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8 Shopify Apps That Are A Must-Have For Excellent Customer Experience

By: Special Guest    2/3/2021

Despite the many benefits that it offers, a Shopify store is not an easy thing to manage. There's a variety of processes going on that must be oversee…

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The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021

By: Matthew Vulpis    1/26/2021

We caught up with Rob Rutledge, Managing Director at Eventus Group, a CX strategy, technology and contact center managed services company based in Den…

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