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InMoment Acquires MaritzCX to Create Future of Work and CX Powerhouse
InMoment has acquired MaritzCX to create a CX powerhouse. CMO Kristi Knight is excited about the opportunities the new company has.
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Hotels Tap Total Connect Now to Deliver Great Experiences and Improve Operational Efficiency
With more competition from challengers like Airbnb and VRBO, and rising expectations from consumers, especially Millennials who live digitally and con…
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Prepare for Oceans of Data and the New Wave of CX and Contact Center Intelligence
Every mega trend in the CX industry today generates data, whether it is personalization (delivering the preferred experience to every individual custo…
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Future of Work Speaker: The Problem with AI Assistants is They're Not Human Enough
Allison SMith talks AI and IVR and what's keeping the technology from massive uptake.
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ITEXPO Speaker Thrio: Customers Comparing CX Across Markets, Changing the Competitive Dynamic
Customers will be more likely to walk away from companies they do business with more quickly than in the past. My reasoning is consumers don't compare…
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Five Trends Shaping the Future of Customer Support
Few industries are evolving at a faster pace than customer service and support. With an influx of new technologies, contact centers have a wealth of d…
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Aculab Helps IPI Reduce Call Center Identity Verification Time from 38 to 5 Seconds
IPI has partnered with Aculab to deliver an enhanced and more secure customer experience through a voice identity and verification system.
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CUSTOMER Magazine Announces Recipients of the 2019 Customer Experience Innovation Awards
TMC announced today the winners of 2019 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.
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7 Convincing Reasons for Outsourcing Your Call Center
You run a successful business, or maybe you've just started. You have a highly ambitious team in place; You have it all figured out. Resources, check.…
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How Casino Software Gives the Player the Best Online Customer Experience
People don't play casino games like they used to. While in years gone by many casino enthusiasts would have had to pay a visit to their favorite casin…
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Improvement in Customer Quality Using AI
Surely, most people have noticed by now how technology in total has changed our lives. Even if we don't notice it, it's there and it's made things eas…
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Things to Consider Before Choosing a CRM Solution
Maintaining a comprehensive set of data and insights about customers is a crucial thing to do in today's market. Businesses are turning to data-driven…
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Managing Multiple Data Streams & Platforms In Contact Centers of the Future
One of the unintended consequences of digital transformation within large enterprises and service providers to those enterprises is massive and expone…
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Turning Hold Times into Positive Customer Experiences
here's little more frustrating as a customer than having to wait on hold. What can businesses do to turn hold times into positive experiences for thei…
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The Impact of Poor Customer Experience on Your Bottom Line
Customers are placing a premium on quality service, and will switch brands quickly after a poor experience. The good news is they are also willing to …
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In the Evolving World of CX, the Only Constant is Change
We caught up recently with Milos Djokovic, co-founder and CEO of Eventus Group, based in Denver, Colorado, to learn where he sees CX going over the ne…
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How To Run Your Call Center Smarter
Cloud seems to be the status quo for businesses of all sizes in the modern customer engagement landscape. But what are the real benefits of making you…
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GLANCE WINS 2019 CONTACT CENTER TECHNOLOGY AWARD FROM CUSTOMER MAGAZINE
Glance Networks, a leading provider of visual engagement solutions, announced it has been awarded a 2019 Contact Center Technology Award from CUSTOMER…
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Edify Labs Wins $10 Million in Funding to Transform the Contact Center Market
Edify Labs has won $10 million in seed funding led by First Round Capital to revolutionize the contact center industry with it WebRTC, AI, and cloud-b…
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6 Digital Trends Disrupting the World of Finance
Emerging technologies in the financial world are changing the way institutions conduct their operations and engage customers. Financial organizations …
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