CustomerZone360 NEWS
CustomerZone360 Home
Sinch Makes Predictions about Customer Communication Trends for 2025
Digital customer communications cloud provider Sinch recently unveiled its top predictions for 2025.
Read More
Integration Between Fullpath and CallRevue Improves Auto Dealerships' Customer Interactions
Automotive customer data platform (CDP) solutions provider Fullpath recently announced an integration with partner company CallRevu, an esteemed provi…
Read More
JPMorgan Chase Announces New Virtual Call Center in Atlanta
JP Morgan Chase announced it is expanding its commitment to fostering sustainable, high-value careers in Georgia with the launch of a new virtual call…
Read More
Wyze Labs Boosts its Customer Support Automation with LiveX AI
Smart home technology company Wyze Labs recently announced the successful results of its partnership with LiveX AI, an innovator in advanced multimoda…
Read More
Diabolocom Chooses Ribbon Communications' DCI Solution
Networking solutions provider Ribbon Communications Inc. recently announced that Diabolocom has chosen Ribbon's high-density Data Center Interconnect …
Read More
Significant Gaps Found in Contact Centers' WEM Strategies
This article takes a look at Frost & Sullivan's 2024 WEM Customer Perspectives global survey (conducted in collaboration with SuccessKPI), which surve…
Read More
Conversation Intelligence, Enhanced: Calabrio Announces Acquisition of Echo AI
Workforce management solutions provider Calabrio announced its acquisition of Echo AI, a generative AI-native conversation intelligence platform.
Read More
Peer-to-Peer Lending Company Prosper has Chosen NICE for Modern CX Improvements
Contact center and quality monitoring solutions provider NICE recently announced that Prosper, a financial services company, chose NICE technology as …
Read More
8x8 Partners with Descope for Drag-and-Drop Identity and Access Management
Contact center platform provider 8x8, Inc. recently announced a strategic partnership with Descope.
Read More
The Adobe Experience Platform is Now Available on AWS, and Brands are Rejoicing
Adobe and Amazon Web Services (AWS) recently expanded their official partnership to make the Adobe Experience Platform (AEP) available on AWS, enablin…
Read More
Five9 Announces Expansion of Microsoft Teams UC Integration
Five9 announced the latest release of its Microsoft Teams UC Integration with bi-directional presence to enhance agent-expert communication and accele…
Read More
Alvaria CX Launches New Intelligence Platform for Contact Centers
Contact center infrastructure software company Alvaria CX recently announced the launch of the Alvaria Intelligence Platform (AIP).
Read More
Verint Adds Real-Time CX/EX Scoring Bots to Verint Open Platform
CX automation company Verint recently announced the addition of a new CX/EX Scoring Bot running in its Verint Open Platform.
Read More
How to Use Technology to Enhance Debt Collection Strategies
The impact of technology is now spreading far and wide into every industry. Today, the debt collection industry is making optimal use of available, re…
Read More
Cognigy Signs on as a Platinum Sponsor for Future of CX Expo 2025, Part of the #TECHSUPERSHOW
2nd Annual Event to be part of the ITEXPO #TECHSUPERSHOW in Florida
Read More
NICE CXone Powers AUSIEX's Journey to Customer Service Excellence
AUSIEX recently implemented the NICE CXone cloud-native contact center platform to enhance its operational capabilities and customer engagement strate…
Read More
CUSTOMER Magazine Announces Recipients of the 2024 CX Innovation Award
The Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences over a…
Read More
A Look at ServiceNow and Five9's AI-Powered Employee and Customer Experience Platform
ServiceNow and Five9 recently announced their expanded partnership, aimed at delivering a turnkey AI-powered solution for unified end-to-end employee …
Read More
Five9 Launches New AI Agents, Enhances its Intelligent Virtual Agents Platform
Five9 recently announced the expansion of its Five9 Genius AI suite with the launch of Five9 AI Agents, the next generation of Five9's Intelligent Vir…
Read More
The Key to Improving Customer Experience in the Digital Age
In today's hyper-connected digital world, customer experience has become the key to modern business success. In the same way that technology has trans…
Read More