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Using AI to Deliver Customer Care in a Digital World
businesses that deliver a high level of digital customer service are seen favorably by customers, making it imperative that companies have solid digit…
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Why Cloud is the Path to Modernizing Your Contact Center
The need to transform contact centers and meet customers on their terms is precisely why so many mid-market businesses are moving to cloud contact cen…
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5 Ways to Ensure Your Business is One Step Ahead of Your Competitors
The success of all companies involves their ability to stay one step ahead of their competition. By improving your market position, you're more likely…
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CUSTOMER Magazine Announces Winners of 3rd Annual Workforce Optimization Innovation Awards
TMC announced today the winners of the 2018 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.
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CUSTOMER Magazine Announces Recipients of the 2018 Customer Experience Innovation Awards
TMC announced today the winners of 2018 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.
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Survey: Sifting Through Security and Compliance Challenges While Striving To Deliver a Great CX
Sift released a new survey tackling issues associated with ensuring innovative communications services that don't compromise privacy regulations or pe…
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The 6 Essential Elements of a Professional Invoice
No matter if you're a freelancer or a large company, providing professional invoices is an important part of the accounting and expense tracking proce…
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Second That Emotion: How Feelings Impact Brand Loyalty
Recent studies, including this from PWC, show that as popular as digital assistants and chatbots have become, human beings still appreciate the abilit…
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There a CRM for Shopify? Yes, Here Are its Best Features
Shopify has quickly become one of the top players in the ecommerce space with a user-friendly interface for e-tailers around the world. A major factor…
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Thirty Tech Trends from Wikibrands and Thirty CX Intersections
Sean Moffit, managing director @wikibrands, last year published this infographic of what he sees as "The 30 Technologies of the Next Decade." Robert B…
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Thirty Tech Trends from Wikibrands and Thirty CX Intersections
Sean Moffit, managing director @wikibrands, last year published this infographic of what he sees as "The 30 Technologies of the Next Decade." Robert B…
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Are Password Laws the Solution to Combatting Growing Fraud? Or Should We Be Doing More?
To say that identity theft and fraud is a major issue is an understatement. In fact, odds are you or someone you know is one of the record 16.7 millio…
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Building Contact Center Solutions for Modern Businesses
A follow up on my conversation with Noble Systems and how it's handling tech trends to deliver contact center solutions for today's businesses.
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CustomWritings.com: Assessment of Customer Service
Custom writing services are a major help for many college students, especially those students that are feeling overwhelmed. Compared to high school, c…
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5 Ways to Boost Your Hiring Process
With today's competitive marketplace, organizations are quickly finding ways to reach the best talent quickly. A lengthy and complicated hiring proces…
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Handling Workplace Stress From the Employee's Perspective
There tends to be a lot of advice out there with regard to how to keep an employee happy and keep workplace stress at bay. It often involves incentive…
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The Importance of Great Service to Your Online Customers
Anyone that sells products or services online has to remember that there is a huge amount of competition from rivals. Most people these days make purc…
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Contact Center Update: Catching Up With Noble Systems, Part 1
I was able to catch up with Lee Allum, vice president of marketing at Noble Systems and, in this first installation of our conversation, asked him som…
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How to Expedite Compliant and Customer-Centric Contact Center Implementations
The Dec. 13 online event "How a Teleservices Contact Center Became +60% Faster at Launching New Business Lines" will tell the story of how Performant …
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How Evaluate and Choose a Data Integration Software
In this decade, there has been a surge in demand for valuable data that helps businesses to make profitable business decisions. This has been an impet…
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