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Using AI to Deliver Customer Care in a Digital World

By: Erik Linask    2/25/2019

businesses that deliver a high level of digital customer service are seen favorably by customers, making it imperative that companies have solid digit…

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Why Cloud is the Path to Modernizing Your Contact Center

By: Erik Linask    2/20/2019

The need to transform contact centers and meet customers on their terms is precisely why so many mid-market businesses are moving to cloud contact cen…

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5 Ways to Ensure Your Business is One Step Ahead of Your Competitors

By: Special Guest    2/18/2019

The success of all companies involves their ability to stay one step ahead of their competition. By improving your market position, you're more likely…

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CUSTOMER Magazine Announces Winners of 3rd Annual Workforce Optimization Innovation Awards

By: CustomerZone360 News    2/13/2019

TMC announced today the winners of the 2018 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.

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CUSTOMER Magazine Announces Recipients of the 2018 Customer Experience Innovation Awards

By: CustomerZone360 News    2/12/2019

TMC announced today the winners of 2018 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.

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Survey: Sifting Through Security and Compliance Challenges While Striving To Deliver a Great CX

By: Special Guest    2/4/2019

Sift released a new survey tackling issues associated with ensuring innovative communications services that don't compromise privacy regulations or pe…

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The 6 Essential Elements of a Professional Invoice

By: Special Guest    1/22/2019

No matter if you're a freelancer or a large company, providing professional invoices is an important part of the accounting and expense tracking proce…

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Second That Emotion: How Feelings Impact Brand Loyalty

By: Cynthia S. Artin    1/21/2019

Recent studies, including this from PWC, show that as popular as digital assistants and chatbots have become, human beings still appreciate the abilit…

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There a CRM for Shopify? Yes, Here Are its Best Features

By: Special Guest    1/9/2019

Shopify has quickly become one of the top players in the ecommerce space with a user-friendly interface for e-tailers around the world. A major factor…

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Thirty Tech Trends from Wikibrands and Thirty CX Intersections

By: Special Guest    1/7/2019

Sean Moffit, managing director @wikibrands, last year published this infographic of what he sees as "The 30 Technologies of the Next Decade." Robert B…

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Thirty Tech Trends from Wikibrands and Thirty CX Intersections

By: Special Guest    1/7/2019

Sean Moffit, managing director @wikibrands, last year published this infographic of what he sees as "The 30 Technologies of the Next Decade." Robert B…

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Are Password Laws the Solution to Combatting Growing Fraud? Or Should We Be Doing More?

By: Special Guest    12/27/2018

To say that identity theft and fraud is a major issue is an understatement. In fact, odds are you or someone you know is one of the record 16.7 millio…

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Building Contact Center Solutions for Modern Businesses

By: Erik Linask    12/13/2018

A follow up on my conversation with Noble Systems and how it's handling tech trends to deliver contact center solutions for today's businesses.

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CustomWritings.com: Assessment of Customer Service

By: Special Guest    12/13/2018

Custom writing services are a major help for many college students, especially those students that are feeling overwhelmed. Compared to high school, c…

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5 Ways to Boost Your Hiring Process

By: Special Guest    12/12/2018

With today's competitive marketplace, organizations are quickly finding ways to reach the best talent quickly. A lengthy and complicated hiring proces…

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Handling Workplace Stress From the Employee's Perspective

By: Special Guest    12/7/2018

There tends to be a lot of advice out there with regard to how to keep an employee happy and keep workplace stress at bay. It often involves incentive…

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The Importance of Great Service to Your Online Customers

By: Special Guest    12/6/2018

Anyone that sells products or services online has to remember that there is a huge amount of competition from rivals. Most people these days make purc…

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Contact Center Update: Catching Up With Noble Systems, Part 1

By: Erik Linask    12/5/2018

I was able to catch up with Lee Allum, vice president of marketing at Noble Systems and, in this first installation of our conversation, asked him som…

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How to Expedite Compliant and Customer-Centric Contact Center Implementations

By: Paula Bernier    12/4/2018

The Dec. 13 online event "How a Teleservices Contact Center Became +60% Faster at Launching New Business Lines" will tell the story of how Performant …

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How Evaluate and Choose a Data Integration Software

By: Special Guest    12/4/2018

In this decade, there has been a surge in demand for valuable data that helps businesses to make profitable business decisions. This has been an impet…

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