Five9 and Verint Announce Extension of Cloud-to-Cloud Partnership

As companies seek to broaden, extend and sharpen the quality of the next-level customer support they provide, they are often turning to cloud-based solutions to give them the omnichannel functionality they need in an affordable and easy-to-scale way. Increasingly, partnerships between cloud-based technology companies in the contact center space are furthering alliances that help customers gain all the best-in-class functionality they need to meet customer expectations.

Five9 and Verint recently announced that they plan to "forge a deeper partnership through a new cloud-to-cloud platform integration focused on AI market leadership." The integrated Verint and Five9 platforms are expected to deliver a broad array of tangible business outcomes to organizations with full cloud-to-cloud connectivity. Verint is an established provider of customer experience (CX) automation solutions, while Five9 offers a unified cloud-native CX platform.

The deepened partnership enhances the partner ecosystem of both organizations, the companies said in a statement. This provides customers with seamless access to technologies in the cloud from both Verint and Five9, helping to ensure that customers of both companies have superior control and choice in selecting and deploying CX automation solutions.

“With this deepened partnership, we are making it easier than ever for customers to integrate the Five9 Intelligent CX Platform with Verint Cloud Solutions,” said Five9’s Jake Butterbaugh, Senior Vice President, International Sales and Global Partners. “We remain committed to giving our customers choice for best-fit technology solutions backed by industry-leading professional services and support staff. This native cloud-to-cloud integration, fully supported by Five9, is a testament to our strong and enduring partnership as we help companies set new standards for excellence in customer experience.”

In the announcement, Verint’s John Bourne, senior vice president, Global Channels and Alliances, noted that the expanded partnership will help mutual customers with Five9 make better use of AI-based automation in the contact center.