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Quiq Aims to Eliminate the Mindless Chatbot with Its Conversational Customer Experience Solution
05/25/2023
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RV Lifestyle Company Chooses Twilio Customer Engagement for Data-Driven Customer Experiences
05/24/2023
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Vonage Partners with WhatsApp for Payments in Singapore
05/24/2023
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Precisely Launches RapidCX Solution for Customer Communications in Regulated Markets
05/22/2023
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CommBox Leverages ChatGPT for New Autonomous Conversation Capabilities
05/18/2023
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Five9 Partners with German Managed Services Provider WTG
05/18/2023
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SharpenCX Acquires Omnichannel Messaging Solution Webtext
05/17/2023
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Boost.ai's New Platform Update Adds Generative AI Technology to Enhance the Customer Experience
05/16/2023
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Gartner Finds ChatGPT Has Supercharged Interest and Investment in AI
05/11/2023
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AI Is Driving Greater Accuracy in Advanced Speech Recognition
05/10/2023
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CSG's State of the Customer Experience Highlights a Path to a Better CX
05/09/2023
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StructuredWeb Adds AI-Driven ChannelGPT Feature to Its TCMA Platform
05/09/2023
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Bright Pattern Announces 'Omni-Enterprise' Contact Center Platform
05/04/2023
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Intermedia Adds AI-Based Interaction Summary Functionality to its Intelligent Contact Center
05/02/2023
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More Than Half of Executives Seek to Protect Customer Care from Cost-Cutting
05/01/2023
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CallMiner Adds Integration with Zoom for Better Analysis of Videoconference Intelligence
04/26/2023
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Clickatell Launches Chat Commerce Platform as a Service Product
04/25/2023
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In a New IVR Strategy, Give Customers What They Want
04/24/2023
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Native AI Raises $3.5 Million in Funding for Its Generative AI Consumer Research Solution
04/12/2023
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The Power of AI-Driven Customer Recommendations in Driving Loyalty and Repeat Buying
04/11/2023
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Calabrio Announces Integration with OpenAI Technology for its Calabrio ONE Solution
04/10/2023
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Has Digital Grocery Shopping Made Consumers Less Loyal? A New Study Suggests "Yes"
04/04/2023
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Five9 Updates Agent Assist Solution with AI Technology like ChatGPT
04/03/2023
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Consumers Disapprove of Energy Waste and Pollution from Unnecessary Data Storage
03/31/2023
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Consumers Disapprove Energy Waste and Pollution from Unnecessary Data Storage
03/31/2023
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Report Finds Insurance Companies Are Realizing the Value of Investing in CX
03/22/2023
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Most Consumers Struggle to Remember Passwords
03/21/2023
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Verint Partners with Carahsoft to Bring Customer Engagement to the Public Sector
03/20/2023
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NICE Reaches 1 Million Users Worldwide of Its CXone Cloud Platform
03/20/2023
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Team Support Announces New Messaging Channels for Better B2B Support Continuity
03/15/2023
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Qualtrics and Twilio Expand Partnership, Introduce Real-Time Data-Sharing Solution
03/15/2023
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Holiday Inn Club Vacations Employs Medallia Technology to Measure 'Guest Love'
03/13/2023
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Meeting Customer Expectations Requires a Digital-First Approach
03/07/2023
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Consumers are Concerned About Data Privacy Protection in the Metaverse
03/03/2023
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Folloze Launches ChatGPT-based AI Solution to Improve B-to-B Buyer Engagement
03/02/2023
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Study Details How Supply Chain Management Impacts the Customer Experience
02/27/2023
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Israel-based CommBox Opens U.S. Office, Announces Integration with Amazon Connect
02/24/2023
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Two-Thirds of Customers Will Consider Switching Brands After a Negative Interaction
02/07/2023
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A Majority of Customers Are Disappointed in Chatbot Experiences
02/03/2023
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Experian Highlights 2023's New Fraud Initiatives for Scammers
01/27/2023
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Upscale Grocery Chain, The Fresh Market, Implements VoCoVo Telephony Headsets for Employees
01/20/2023
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Sprinklr Announces Partnership with Samsung Commercial Display Division for Digital Signage
01/19/2023
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Think Ads That Follow You on Social Media Are Creepy? You're Not Alone
10/06/2022
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Sharp NEC Display and Guise AI Partner for Solution That "Sees" In-Person Customers
09/12/2022
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Disability Support Services Provider Scope Transforms Call Management with NICE CXone
08/16/2022
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MiaRec's Speech Analytics Solution Available on the Five9 CX Marketplace
08/12/2022
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Cresta Announces Expansion of Real-Time Intelligence Platform for Contact Centers
08/05/2022
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Study Finds Omnichannel Grocery Shoppers Spend More
07/28/2022
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NICE Actimize Named a Leader in Anti-Money Laundering Technology
07/07/2022
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ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud
06/02/2022
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Unified Contact Center Solutions Provider SharpenCX Announces Partner Program
05/23/2022
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Contact Centers Are Experiencing Digital Growing Pains
05/12/2022
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Gaming Laboratories International Announces New Hire for Customer Service
04/06/2022
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Q2 and Glia Announce Integrated Offering for Digital Banking Experience
10/28/2021
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Building a Flexible, Data-Driven Patient Satisfaction Strategy
10/07/2021
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Cision Completes Acquisition of Social Listening Company Brandwatch
06/03/2021
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How the COVID-19 Pandemic Is Changing Marketing
12/30/2020
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Do You Have the Right Technologies to Personalize Customer Transactions?
07/28/2016
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Unraveling the Tangle of Software-as-a-Service Language
07/08/2016
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A Collaborative Customer Experience for B2B Companies
06/30/2016
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How to Avoid Social Spamming
06/17/2016
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Put a Friendly Face on Self-Service Documentation
06/08/2016
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Video Brings Value to Customer Support Software
06/06/2016
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Large Companies Find B2B Customer Support Success with Chat
06/02/2016
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Many Companies Still Failing Digital Customer Support
05/31/2016
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Great Customer Support Comes From Knowing Your Customers
05/26/2016
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Great Customer Support Organizations Anticipate Periods of High Call Volume
05/25/2016
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Costs of Poor Customer Support Higher Than Imagined
05/17/2016
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Leveraging Customer Data Becomes Even More Critical in B2B Relationships
05/16/2016
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Omnichannel Customer Engagement Techniques for B2B Customer Support
05/11/2016
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Agent Collaboration at Core of Great Customer Support Experience
05/04/2016
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B2B Support Isn't B2C Support: Consider Unique Metrics for Help Desk Success
04/26/2016
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Customer Service, Once a Cost Center, Now Proactive Marketing
04/18/2016
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Corporations Aren't People: Don't Build B2B Service Strategies for a Collective Customer
04/12/2016
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The Success of Customer Support and Help Desk Software Lies in Integration
04/05/2016
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Marketing, Sales and Customer Support Are Foundation of a B2B Organization
03/29/2016
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Smart Call Centers and Help Desks Abandon Tiered Support for Collaborative Approach
03/28/2016
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The Secondary Benefits to a Robust Customer Support or Help Desk Solution
02/17/2016
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Don't Force B2C Help Desk Software to Fit a B2B Need
02/08/2016
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Fostering Positive Customer Emotion Not Something B2B Organizations Can Buy Off the Shelf
12/30/2015
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Holy Grail of B2C Customer Support May Not Be Ideal for B2B Customers
12/17/2015
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Customer Support Isn't Called 'Ticket Support' for Good Reason
12/16/2015
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Empower Customer Support Reps to Help Customers Become Your Best Brand Advocates
12/03/2015
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The New Year Will Be a New Opportunity to Change Company Attitudes toward Contact Center Agents
12/01/2015
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Employee Engagement Has Less to Do With Employees and More to Do With Management Quality
11/23/2015
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Today's SaaS Help Desk Solutions Doubly Customizable
11/20/2015
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Simple Questions to Ask Before Purchasing Contact Center or Help Desk Software
11/19/2015
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Ensure Your Contact Center is Leveraging Real-Time Data with Analytics Capabilities
11/17/2015
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Collect Customer Feedback and Turn It into Actionable Intelligence
11/13/2015
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What Makes a Great Contact Center Agent?
11/10/2015
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Eliminating Negative Language from the Contact Center Vocabulary
11/03/2015
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Executive Management Can Better Serve by Climbing Into the Trenches
10/29/2015
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If You Want to Please Customers, You Should Be Empowering Agents
10/28/2015
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Succesful Companies Build Support Systems to Serve Customer Demands
10/15/2015
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Analytics and Workforce Optimization Can Combine to Create Customer Support-Boosting Synergy
10/12/2015
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Are Your Contact Center Metrics Working for the Company or Your Customers?
10/07/2015
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B2B Companies Can Improve the Customer Experience with a Better Support Foundation
10/01/2015
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Kindness to Both Agents and Customers Goes a Long Way toward a Positive Customer Experience
09/30/2015
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Even the Smallest B2B Companies Can Benefit from a Robust Customer Support Solution
09/24/2015
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Tools and Approaches to Help Workers Feel More Valued and Boost Employee Engagement
09/23/2015
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