Cloud communications and contact center solutions provider RingCentral, Inc. has announced the expansion of its partnership with Vodafone Business. The goal of this extended partnership? Offer Vodafone Business Contact Center with RingCentral, powered by RingCX.
By offering contact center as a service (CCaaS) along with its unified communications as a service (UCaaS) offering, Vodafone Business UC with RingCentral, Vodafone Business will enable its multinational customer base to offer improved customer experiences. In addition, Vodafone Business will extend Vodafone Business UC with RingCentral to 30 markets in total during early 2025.
Vodafone Business Contact Center with RingCentral was created to make it easier for companies to establish and operate contact centers by equipping agents with artificial intelligence (AI), including call summaries, transcripts, automated scorecards, conversational insights and coaching, with a goal of delivering more seamless customer experiences.
Vodafone Business Contact Center with RingCentral also features key data insights along with voice and more than 20 digital channels including web, messaging and popular social media channels. Starting in the U.K. followed by Germany later this year, Vodafone Business will progressively roll out the service to other markets.
As a cloud-based communications solution that replaces traditional systems, Vodafone Business UC with RingCentral is already accessible in 20 markets across Europe, North America and Asia-Pacific. The platform enables businesses to combine messaging, video meetings, fax, file sharing and virtual phone systems through a single user interface accessible on any internet-enabled device. Supporting hybrid working models worldwide, it allows employees to quickly access the same set of services regardless of location and device, whether at home, in the office, or in the field.
"Our strategic partnership with Vodafone Business continues to drive innovation in global communications,” said Homayoun Razavi, EVP, Chief Business Development Officer of RingCentral. “With the addition of Vodafone Business Contact Center with RingCentral, powered by RingCX, we're ensuring businesses can meet their customers wherever they are in their journey, while also driving operational efficiency.”
Edited by
Alex Passett
