The 26th annual program honors the best and most innovative in CRM solutions
Shelton, CT, June 11, 2025 — TMC, a global, integrated media company helping clients build communities via in person and digital marketing campaigns, today announced the winners of the 26th annual CRM Excellence Awards, presented by its premier publication, CUSTOMER magazine.
TMC is proud to announce the winners of the 2025 CRM Excellence Awards, recognizing companies whose products and services go beyond traditional customer relationship management—encompassing the full enterprise and every phase of the customer journey.
Now in its 26th year, this prestigious award honors solutions backed by measurable success. Each winner has demonstrated—through data, outcomes, and real-world performance—how their innovations have tangibly transformed client organizations by streamlining processes, deepening engagement, and strengthening long-term customer loyalty.
“For over two and a half decades, the CRM Excellence Awards have celebrated the visionaries driving true progress in customer relationship strategies,” said Rich Tehrani, CEO of TMC. “This year’s recipients stand out not just for their technology, but for the proven results they deliver—helping businesses retain their most valuable asset: their customers.”
2025 CUSTOMER Magazine CRM Excellence Award Winners:
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Company
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Product
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Verint
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Verint CX/EX Scoring Bot
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Pipeliner CRM
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Pipeliner CRM Voyager AI Gen II
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Unanet
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Unanet Growth Suite
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A Respected Honor - Backed by TMC’s 50 Years of Excellence
Earning a CRM Excellence Award from CUSTOMER magazine instantly elevates the brand for each winning company. Their stature is raised not only before TMC’s extensive and educated audience of technology professionals, decision-makers, and executives, but their entire eco-system of end users and other providers. Customerzone360 reaches in excess of 1,000,000 monthly unique visitors.
Established in 1972, parent company TMC has a long-standing presence in the technology media space – and are respected for our unbiased coverage of IP communications, cybersecurity, telecom, IoT, cloud, CX, and AI. Earning a Customerzone360 award brings a high level of industry recognition.
For more information and to view the schedule of upcoming TMC and Customerzone360 awards, please visit www.tmcnet.com/awards.
About CUSTOMER Magazine
TMC’s?CUSTOMER?magazine, originally launched in 1982 as Telemarketing magazine, remains the go-to resource for news, insights, and strategies that elevate customer engagement across all channels. Each issue explores the latest advancements in AI-powered CX, omnichannel communication, agent enablement, customer journey analytics, conversational AI, automation, mobile and cloud-based solutions, workforce optimization, and more. For additional information, please visit https://www.customerzone360.com.
About TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
[email protected]
Edited by
Erik Linask
